Connex One Description

Connex One Customer Engagement Platform allows for inbound and external interactions via a secure, cloud-based, multichannel engine. This feature-rich platform combines everything from AI and Automation with Workforce Optimization, consolidating the customer journey in one place. Our clients experience significant improvements in customer satisfaction, lower costs per interaction, and are able efficiently meet demanding SLAs with enhanced visibility and insightful reporting. Connex One is built to grow, not only in terms of agent numbers but also on a global level. No matter where you are located, our systems will support you no matter how many users you have. The positive ripple effect of Omnichannel onboarding will be felt throughout your company. It will transform the way you do business every day and improve your bottom line.

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Integrations

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Reviews - 2 Verified Reviews

Total
ease
features
design
support
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Company Details

Company:
Connex One
Headquarters:
United Kingdom
Website:
www.connexone.io
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Media

Connex One Screenshot 1
Connex One Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Business Hours
Online Support

Connex One Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Connex One Lists

Connex One User Reviews

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  • Name: Anonymous (Verified)
    Job Title: CFO
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Extremely disappointing experience.

    Date: Jul 22 2025

    Summary: Despite raising multiple concerns, the service deteriorated and caused commercial damage in excess of $100,000. We have now escalated the matter and terminated our agreement. Would not recommend this platform for high-reliability or regulated businesses.

    Positive: Nothing - it was continual promise made of capability which wasn't even built and then excuse after excuse to keep us on the hook.

    Negative: We engaged ConnexOne for a critical communications rollout across our business, but experienced consistent underperformance, unfulfilled deliverables, and poor accountability. Key features were oversold and never delivered, including mobile functionality and CRM integrations, causing significant disruption to regulated customer communications and compliance processes.

    Read More...
  • Name: Rodney M.
    Job Title: Managing Director
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Overpromise underdeliver

    Date: Jun 02 2025

    Summary: DO NOT USE THEM, i was warned, i didn't listen and thought i was wiser than the recommendation, horrible company

    Positive: the look of the software, the concept of all features within one platform and the sales team which do everything to upsell

    Negative: Connex One has been a costly and disappointing experience for our business. We provided formal 90-day termination notice as per our contract, but Connex ignored it and continued billing us months after the service ended. Their insistence on a procedural loophole (emailing a specific address) feels like a tactic to trap clients in auto-renewals. Repeated attempts to resolve this were dismissed.

    Worse, their AI calling platform “Athena” is significantly overpriced and underperforms. It lacked real intelligence, produced poor customer interactions, and required excessive manual oversight.

    We’ve now escalated the matter to our bank for chargeback and lodged a complaint with the Telecommunications Industry Ombudsman. Businesses should be cautious — Connex One overpromises, underdelivers, and locks you in.

    Read More...
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