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support

Description

B2B Connex specializes in assisting medium to large manufacturers in achieving outstanding Supply Chain Collaboration through cutting-edge and cost-effective software solutions designed to lower expenses, accelerate turnaround times, enhance customer interactions, and boost supplier efficiency. Our offerings include three key products: the B2B Connex Vendor Portal, the B2B Connex Customer Portal, and B2B Direct. The B2B Connex Vendor Portal facilitates the exchange of supply-side business documents via a web-based interface, while the B2B Connex Customer Portal allows your Business-to-Business clients to conveniently create sales orders online. Additionally, B2B Direct serves as an EDI module that enables direct electronic communication with your trading partners over the internet. Both the Vendor and Customer Portals are designed for straightforward implementation and support secure, bi-directional document exchanges, ensuring a seamless experience for all users. By leveraging these tools, manufacturers can significantly streamline their supply chain operations and bolster their competitive edge in the marketplace.

Description

Connex One Customer Engagement Platform allows for inbound and external interactions via a secure, cloud-based, multichannel engine. This feature-rich platform combines everything from AI and Automation with Workforce Optimization, consolidating the customer journey in one place. Our clients experience significant improvements in customer satisfaction, lower costs per interaction, and are able efficiently meet demanding SLAs with enhanced visibility and insightful reporting. Connex One is built to grow, not only in terms of agent numbers but also on a global level. No matter where you are located, our systems will support you no matter how many users you have. The positive ripple effect of Omnichannel onboarding will be felt throughout your company. It will transform the way you do business every day and improve your bottom line.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

LeadByte

Integrations

LeadByte

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

B2B Connex

Founded

2003

Country

Canada

Website

b2bconnex.com

Vendor Details

Company Name

Connex One

Country

United Kingdom

Website

www.connexone.io

Product Features

Procurement

Asset Management
Auction Management
Bid Management
Budget Management
Catalog Management
Contract Management
Inventory Management
Invoice Processing
PunchOut
Purchase Order Management
Receiving
Requisitions & Approvals
Sourcing Management
Spend Management
Supplier Management

Purchasing

Catalog Management
Compliance Management
Contract Management
Inventory Management
Invoice Processing
PunchOut
Purchase Order Management
Requisitions & Approvals
Sourcing Management
Spend Management
Supplier Management

Vendor Management

Audit Management
Contact Management
Customer Database
Self Service Portal
Supplier Master Data
Transaction History
Vendor Maintained Profiles
Vendor Managed Inventory
Vendor Performance Rating
Vendor Qualification Tracking

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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