Average Ratings 16 Ratings
Average Ratings 1 Rating
Description
Connex is a powerful ecommerce integration platform designed to automate and synchronize sales, inventory, and accounting data across multiple systems. Its advanced Rules Engine enables businesses to customize workflows, reduce manual data entry, and ensure real-time financial accuracy. By streamlining order processing and automating key operations, Connex helps companies improve efficiency and lower costs. The platform also features an intuitive analytics dashboard for tracking sales and inventory trends, empowering businesses with data-driven decision-making. With a mobile app available for Android and iOS, users can conveniently monitor and manage their business performance anytime, anywhere.
Description
Connex One Customer Engagement Platform allows for inbound and external interactions via a secure, cloud-based, multichannel engine. This feature-rich platform combines everything from AI and Automation with Workforce Optimization, consolidating the customer journey in one place. Our clients experience significant improvements in customer satisfaction, lower costs per interaction, and are able efficiently meet demanding SLAs with enhanced visibility and insightful reporting. Connex One is built to grow, not only in terms of agent numbers but also on a global level. No matter where you are located, our systems will support you no matter how many users you have. The positive ripple effect of Omnichannel onboarding will be felt throughout your company. It will transform the way you do business every day and improve your bottom line.
API Access
Has API
API Access
Has API
Integrations
Amazon
BigCommerce
ChannelAdvisor
LeadByte
QuickBooks Online
QuickBooks Online Advanced
ShipStation
Shopify
Stripe
Walmart
Integrations
Amazon
BigCommerce
ChannelAdvisor
LeadByte
QuickBooks Online
QuickBooks Online Advanced
ShipStation
Shopify
Stripe
Walmart
Pricing Details
$359 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Connex
Founded
2010
Country
United States
Website
connexecommerce.com
Vendor Details
Company Name
Connex One
Country
United Kingdom
Website
www.connexone.io
Product Features
Amazon Seller Tools
A/B Testing
Alerts / Notifications
Analytics / Reporting
Campaign Management
Competitor Analysis
Content Management / Optimization
Conversion / ROI Tracking
Customer Data Management
Email Marketing
Feedback Management
Inventory Management
Keyword Tracking / Research
Order Management
PPC Ads Management
Price Optimization
Rank Optimization
Refund Management
Review Management
Sales Tracking / Analysis
Shipping Management
Trend Analysis
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management