Birdeye Reviews

Summary: To people who are skeptical about using Birdeye... Don't be! It is worth it! We have generated an additional 12 reviews in just a few weeks without doing anything. After the on-boarding it is pretty much automatic.

Positive: The ease of use. The ability to auto generate review requests. The increased traffic. The credit card function. Much more!

Negative: There is honestly nothing that I don't like about Birdeye.

Summary: Overall, this app has been a great help in increasing my business.
Setup was a breeze, and once the usual missteps of installing any software were taken care of, we don't need to do anything to maintain it.

Positive: The seamless integration with QuickBooks desktop saved us countless hours and clients' responses have been more than favorable.

Negative: I list clients in my QB under headings that segregate them by how I bill them, such as Quarterly/ACE.
The client receives the review request directed to Quarterly /ACE and instead of leaving a review, states that that is not their name.

Maybe more a condemnation of the client than Birdeye.

Summary: Birdeye makes it easy to get set up and start using your review and referral site. They walk you through everything step by step.

Positive: Everything! It looks great when sending the review request or referral request to your clients with your logo and a personalized touch, if you want to get more referrals and reviews this is the platform to use!

Negative: Nothing really, everything has been extremely easy to use and they've been great to work with. they are very thorough!

Summary: We use Birdeye for pretty much all our external company communications and to converse with current and potential customers, and collect company reviews. So far it has been great.

Positive: Easy to use.
Great response.
Advance report features.
Great way to keep everything in a single place.

Negative: Will like to be able to assign a ticket to more than one person in my team.

Summary: Overall is that it is easy to work with, and internal communication is also easy because we can leave internal notes that will only be read by our team.

Positive: I like how friendly the platform is, that the users get email notifications and how simple is to assign calls to any agent.

Negative: That it is a website and there is no way to work with it if the wifi goes down.

Summary: Customer service is great! I love the simplicity of using this service and having everything in one location. Makes it easy for us!

Positive: The ability to respond to all reviews in one location.
The ability to send out review requests in a text message.

Negative: I have been satisfied with Birdeye so far and don't currently have any feedback!

Summary: Birdeye is a great software to implement in all firms, We love to know where we are and where our Reviews, referrals, calls, etc. are coming from.

Positive: Easy way to see the average for all your social Media Reviews.
Clear understanding about organic vs requested reviews.
Clear and fast communication with your clients.
Great widgets you can use in your website.

Negative: You need to pay extra per each extra module they have.
There is no way to block specific phone numbers.
There is no way to auto-reply to specific phone numbers.

Summary: Birdeye has allowed us to stay in better contact with our customers, remedy any problems, and capture great 5* reviews that make us look fantastic on Google and Facebook.

Positive: Very full-featured service, excellent tech staff, very effective at getting new reviews. Also, great way to capture the rare bad reviews and get a chance to make it right for the customer.

Negative: Sometimes it takes an escalation to get a problem fixed.

Summary: Great experience so far with Birdeye. Received over 100 4-5 star reviews since using Birdeye. We’ll definitely be keeping Birdeye for a long time!

Positive: Very user friendly. Great customer/tech support. We have received a lot of reviews from patients. Great at filtering patients with bad experiences.

Negative: There is nothing that I do not like about Birdeye.

Summary: This site has helped us promote our business with positive feedback. It has also been easy to use. I like that I can log in and check on all of my offices and reward potential employees based on reviews given by office location.

Positive: I love that our patients have a platform where they can give open an honest feedback from their visits.

I also like that if a patient has a poor experience, we do not have to send them a review.

Negative: I haven't come across a negative feature at this point.

Summary: Very good follow-through until the close of each project.

Positive: The responses to my inquiries are prompt, accurate, and the employees are helpful.

Negative: I think the cost is a little high and that Birdeye should look at making the yearly fee more affordable.

Summary: Birdeye is efficient and super easy to learn. It is a seamless platform for posting and responding to reviews from your customer base.

Positive: I love the interaction between patients and feedback about how our office is performing. Birdeye takes the guess work out of posting to social media and filtering negative comments to your brand.

Negative: There is not anything that I did not like about this service!!

Summary: Overall it's been very light and helpful. I really really not have any concern or issues that I didn't like.

Positive: I loved it. It was awesome. This has helped our business in many ways. I recommend to anyone that needs further help or assistance!

Negative: Nothing that I did not like it was very helpful!!!

Summary: Reviews have increased by 200% and our review scores have gone up as well. It always on fast platform to respond to all of our different Google pages.

Positive: I love the the support team that Birdeye offers they are always available when you need assistance.

Negative: I really have no issues with this platform this is my favorite platform I have worked with.

Summary: I really appreciate how quickly my clients and customers can connect with my business after using our services. All of the responses and interactions we get end up in one inbox where my staff are then able to keep track of responses, interactions, and new customers.

Positive: I love how easy it is to provide my clients and customers with an opportunity to share their experiences, get answers quickly and conveniently, and refer my business to their friends and family members. I also love the ability to post on all of our social media accounts at once. Quick, stress free, and so helpful.

Negative: I don't think there is a con! This is a great business and I am glad that I'm using it.