Auvik Integrations

BrightGauge, a ConnectWise product, was created in 2011 to address a gap in the small-to medium IT Services industry. It provides a better way for clients to access data and manage work. BrightGauge Software lets you display all of your business metrics in one place using gauges, dashboards and client reports. BrightGauge is used by more than 1,800 businesses worldwide. It integrates with many popular business solutions such as ConnectWise and Continuum, Webroot. QuickBooks, Datto. IT Glue. Zendesk. Harvest. Smileback.

Manage your clients' IT infrastructure. Don't settle. ConnectWise RMM, a ConnectWise software solution that provides proactive tools as well as NOC services, will exceed your clients' expectations. Smart patching is more important than ever as the number of vulnerabilities is increasing every year. We automatically test and deploy patches when possible and limit harmful patches. Clients are protected while you spend less time managing endpoints, and more time growing your company. It is difficult to find, afford and retain high-quality talent. 81% of IT leaders believe it's difficult to find the right talent. Add ConnectWise RMM and NOC services to get the expertise and problem solving you need to be the advisor your clients require--without increasing headcount.

SIRIS protects client data from servers to virtual machines. Two-factor authentication and the immutable Datto Cloud ensure security. This provides the all-in one solution for backup and recovery in a ransomware environment. This cloud-first architecture was created for the MSP. It provides an all-in-one solution that includes backup and DRaaS. All managed from a secure, multi-tenant cloud portal. SIRIS is your best line against ransomware thanks to its immutable backups, and secure Datto Cloud. Patented Inverse Chain Technology™ fundamentally alters the way backup and recovery are done, allowing every incremental snapshot to be an entirely constructed recovery point. Is it possible to delete backups accidentally or maliciously? Cloud Deletion Defense™, which undeletes the impossible, is a great alternative.

N-able™, Passportal™, provides simple, yet secure password management and documentation management that is tailored to the needs of MSPs and ITSPs. The platform is cloud-based, offering channel partners automated password protection. It makes it easy to store, manage, and retrieve passwords and client information from any connected device. N-able™, Passportal™, also offers value-added services products such as Documentation Manager™, Site™, and Blink™. These products promote compliance with industry regulations, protect businesses against data breaches, cybersecurity threats and network vulnerabilities.

Slack, a cloud-based project collaboration software solution that facilitates communication between teams, is designed to seamlessly integrate with other organizations. Slack offers powerful tools and services all integrated into one platform. It provides private channels for interaction within smaller teams, direct channels for sending messages to colleagues, as well as public channels that allow members to start conversations across organizations. Slack is available on Mac, Windows and Android as well as iOS apps. It offers a variety of features including chat, file sharing and collaboration, real-time notifications and two-way audio/video, screen sharing, document imaging and activity tracking and logging.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

ConnectWise PSA (formerly ConnectWise Manage) a robust business management platform, is designed for companies that offer service and support technology. ConnectWise PSA is trusted by more than 100,000 users. It offers a wealth features that enable teams to achieve greater accountability and operational efficiency. ConnectWise PSA includes help desk, billing and time tracking, project management, agreement management, sales and marketing, procurement and reporting tools. ConnectWise PSA™ (formerly ConnectWise Manage) is an award-winning professional services automation (PSA) solution that connects your entire operation. It creates a single view via a single data layer, so you can clarify and streamline what’s actually happening in your business.

Teams of engaged people work together to solve today's complex business challenges. We have created an online guide to help you and your team learn the secrets of teamwork. There are no limits to what you can accomplish when you have a place where you can create and make decisions together as a team. Teams allows you to bring everything together in one shared workspace. You can chat, meet, share documents, and use business apps. Your team can get on the same page using group chat, online meetings and calling. Microsoft 365 (formerly Office 365), apps such as Word, Excel, PowerPoint and SharePoint allow you to collaborate on files. To keep your business moving forward, add in your favorite Microsoft apps as well as third-party services. Microsoft 365 provides end-to-end security and administrative control. Teams is for all types of groups. Start with the no-obligation, free version. As part of the best-in class suite of productivity tools, you can also get Team.

ConnectWise Automate makes it easy to solve IT problems at lightning speed. ConnectWise Automate is a robust platform for remote monitoring and management (RMM). It helps IT teams increase their effectiveness. It allows teams to identify all devices and users that require proactive monitoring, remove delivery roadblocks and support more endpoints without adding to their workloads.

Keep track of all Ops and Dev incidents and take control. Notify the right people, reduce response times, and avoid alert fatigue. Opsgenie is a modern, incident management platform that ensures critical events are not missed and the right people take the appropriate actions in the shortest time possible. Opsgenie can receive alerts from custom applications and monitoring systems, and will categorize each alert according to importance and timing. On-call schedules ensure that the right people get notified via multiple communication channels, including voice calls, SMS, email, and push messages on mobile phones. Opsgenie automatically escalates any alert that is not acknowledged. This ensures that the incident receives the appropriate attention. Register now for a free trial.

ScalePad (formerly Warranty Master), Automated Asset Management Software, Hardware, and Warranty Services. Join over 8,000 Partners to automate your asset management and gain vital insights that will improve productivity and profitability. You want a simple way to get all of your hardware and/or software asset insights, such as revenue opportunities, side by side asset data, and an advanced sortable listing of all your inventory. ScalePad makes asset management simple! Watch our video! Automately collect all data from your integrations. You can manage software and hardware side by side and minimize downtime. For your clients and your team, easy-to-read reports. With compelling and transparent insights, you can build client relationships. Because of our extensive relationships with manufacturers, you will always have accurate, current and real-time data from companies such as Dell, HP and Lenovo.

Digitize your workflows and they will love you for it. Your company will be more productive and your employees more engaged. ServiceNow makes work more enjoyable for employees. ServiceNow transforms old, manual ways to work into modern digital workflows so customers and employees get what they need when they need it. It's fast, simple, and easy. ServiceNow provides digital workflows that deliver great experiences and increase productivity for employees and enterprises. ServiceNow simplifies the complexity of work with a single enterprise cloud platform. The Now Platform: An intelligent, intuitive cloud platform that allows you to work smarter. You can choose from our workflows, or create your own apps. Our product portfolio is built on the Now Platform and delivers the IT, Employee, Customer, and Customer Workflows that matter. We also offer enterprise solutions to help you drive every aspect of your digital transformation. Get the amazing experiences you desire and unlock the productivity that you need. Now, native mobile capabilities are available for every day work across the enterprise.

AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution. As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

Axonius gives IT and security teams the confidence to control complexity by providing a system of record for all digital infrastructure. With a comprehensive understanding of all assets including devices, identities, software, SaaS applications, vulnerabilities, security controls, and the context between them, customers are able to mitigate threats, navigate risk, decrease incident response time, automate action, and inform business-level strategy — all while eliminating manual, repetitive tasks.

The world's best IT documentation software will help you grow your business. We are proud to serve the best-performing MSPs in the world, with more than 300,000 users in 70+ different countries every day and numerous productivity and innovation awards. IT Glue is a documentation platform that is used by thousands of MSPs. It allows you to organize your clients' information in the most reliable and efficient way to service them. There are no degrees of separation. You can link related items together so that you have all the information you need. Secure your world with an immutable audit track and next-generation password management engine. All your documentation is linked and integrated.

Show your clients what a modern MSP looks like. One white-labeled client portal that is powered with automation can provide Ticketing and Service Catalog, Reporting as well as Client Training and Client Communication. Fully integrated with Office 365 and ConnectWise, Autotask Syncro, Syncro, or BMS. All client touch points can be managed from one secure and integrated platform. You can create a seamless client experience, from ticketing to account administration. Your service catalog should be displayed to make it easy for clients to use and buy from your MSP. Clients' information and your information to fix it are often different. CloudRadial offers fully customizable intake questions and ticket triaging. To get the information you need and get it to where it is needed. You must give your client a reason to use the client portal to request services from you.

Datto's Autotask Professional Services Automation is a cloud-based PSA platform that provides a single view of the entire business. It allows MSPs to centralize their business operations and make data-driven business decisions to improve service, productivity, and profitability. Autotask PSA allows MSPs manage all aspects of their business with maximum efficiency. It integrates all the essential tools needed to run a managed service business. Autotask PSA centralizes operations, provides instant understanding via customizable dashboards and widgets that allow you to make data-driven business decisions. Autotask PSA doesn't require any maintenance or testing. It has a proven track record of consistently delivering unmatched security and 99.99% uptime. PSA is the central hub of any MSP, providing a single view of the business and increasing efficiency by automating workflows.

It is the IT documentation software that combines it all. It makes it easy to document, track KPIs, and get client feedback. ITBoost, IT documentation software from ConnectWise, features a flexible dashboard that hosts the most advanced solution in the industry and displays the numbers you need to see on your external platforms. ITBoost allows you to quickly access all your MSP business applications and RMMs. All the information you need, in one place.

Standardize, secure and scale your IT managed service. Liongard is the only automation platform that gives complete visibility across the stack. This allows you to unleash your team and operate at 10x speed. Logging in manually to manage Internet Domains, SQL servers and all other systems is a tedious task. Unify systems in Liongard for auditing historical data, monitoring critical changes, setting proactive alerts, and reporting across the IT stack. With Liongard's unified platform for automation, you can quickly onboard customers and monitor system changes every day. Liongard's unified platform for automation makes it easier to onboard customers and track system changes daily. Liongard's unified automation platform allows you to access data for business reviews, scoping new project opportunities, and converting customers into Managed Services. Your MSP can be more profitable, efficient, and secure. This includes everything from how you evaluate potential customers to how they protect their systems. Liongard automates the process, minimizing human errors.

You have thousands of steps to take before you reach your cybersecurity compliance goals. With the right cybersecurity management software, you can get started quickly. Start with customizable templates that have been verified by experts. Cross mapping helps you find the overlaps between standards so that you can get on with your compliance tasks. Manage evidence and policies to keep everything in one place. You can also keep track of risks and vendors. No more spreadsheets or scattered documents. Compliance is a team effort. This personalized portal allows them to access policies and perform any tasks that they need.

Our cloud or yours is the most flexible platform for KBs and Docs, Passwords and Configurations. Your clients have online and offline access. Trusted by IT departments around the globe, not just MSPs. Over 2500 paying users use the IT Portal. This does not include instances that allow unlimited users. Cloud offering regions include the US, UK, EU, and AU. The portal can also be run in your private cloud. IT teams grow out of cluttered file shares, excel password lists, and cluttered file folders. They need a secure platform that allows them to share and access information about their IT infrastructure. IT Portal reduces downtime and creates accountability for documentation. It also provides peace of mind to IT professionals and managers.

Datto RMM, a cloud-based remote monitoring platform and management platform that provides MSPs with the ability to secure and reliably manage customers' IT infrastructures, is reliable, modern and reliable. It was designed to reduce complexity, costs, risks, and risk. It includes powerful automation tools and monitoring tools like ransomware detection, patch management and remote control takeover. This allows MSPs to prevent IT problems, respond quickly to incidents, and provide better service to customers. All-in-one, reliable cloud backup and disaster recovery that is image-based. Cloud-to-cloud backup, fast recovery of critical data in Microsoft 365 or G Suite applications. Support for Windows and Mac allows for fast file and folder backups and restores. Secure file sync and sharing with a centrally managed, secure collaboration system. Servers can be quickly and reliably restored using an image-based, all in one business continuity and disaster recovery solution.

Junos Traffic Vision, a licensed traffic sampling app for MX Series 3D Universal Edge Routers, is available. It provides detailed information on network traffic flows, which is useful for many operations and planning activities. Junos Traffic Vision monitors packets while they are being processed by the router and captures information such as source and destination addresses, packet count information, and packet and byte count information. These details are gathered and exported in a standards-based format to allow Juniper and third-party tools to analyze and present them. This includes usage-based accounting, traffic profiling and traffic engineering. Junos Traffic Vision is a high-performance, scale implementation that can be used inline or on service cards. It can be used alongside lawful intercept filtering or port mirroring without affecting performance.

WIPS, or Wireless Intrusion Prevention System, is a term used in the Wi-Fi industry to describe the prevention of Wi Fi threats. WatchGuard has taken this concept to the next level. WIPS is a Wi-Fi security system that is unmatched by any other on the market. WatchGuard's proprietary technology ensures that you have the Wi-Fi protection your business requires. Each WatchGuard accesspoint (AP) can be used as both an access point or a dedicated WIPS security sensor to protect access points from third-party brands. WatchGuard APs can be managed with Wi-Fi Cloud to enjoy Trusted Wireless Environment compliant Wi Fi, intelligent network visibility, troubleshooting features and captive portals. WatchGuard APs can be added to existing infrastructure as a security sensor and protected access points for 3rd-party brands 24/7.

WatchGuard DNSWatch, a Cloud-based service that adds DNS-level filtering, detects and blocks potentially dangerous connections and protects networks and employees against damaging attacks. WatchGuard analysts triage critical alerts and provide an easy-to-understand accounting with detailed insights about possible infection. DNSWatch redirects employees away from malicious sites when they click the link. It also offers resources to reinforce phishing education. Hackers use DNS to attack unsuspecting victims. Therefore, careful examination of DNS requests can help to identify and intercept attacks. DNSWatch adds DNS-level filtering to our Total Security Suite. This provides an additional layer of security to prevent malware infections. Your users can be prevented from connecting to known malicious DNS addresses. Users are then automatically blocked and redirected to a safe landing site.

It can be difficult to manage security across an organization, whether you have 10 branch offices or distributed businesses with 10 employees. SMBs and distributed enterprises must have visibility into their network and endpoint data. They also need to be able quickly and efficiently to use actionable insights to eliminate threats. ThreatSync, an essential component of TDR, collects threat data from WatchGuard Firebox, Host Sensor, and enterprise-grade threat intelligence feeds. It then analyzes this data using a proprietary algorithm and assigns a threat score and rank. This powerful correlation engine allows cloud-based threat prioritization, empowering IT teams to respond quickly and confidently to threats. Collects and correlates threat events data from the Firebox or Host Sensor.

All-in-one automated solution for discovery, documentation, password rotating, and diagramming. Let us do the site walks. The Network Glue Collector detects all devices in your clients' networks, regardless of the vendor. It can even detect Active Directory environments, including the AD roles of each workstation or server. It will automatically import AD users from hybrid environments and on-premises environments. Say goodbye to incomplete and hidden user information. IT Glue automatically documents and updates all network devices as well as cloud and hybrid user information from Azure Active Directory and Active Directory. This includes virtual components for Hyper-V or VMware. We are not all artists. Let Network Glue generate comprehensive network diagrams for you. Unique icons make it easier to understand network diagrams. They are fully integrated into IT Glue, so that contextual information is displayed when a device icon on the network diagram is clicked.

MyGlue is a collaboration and intranet platform that creates a direct communication channel with users. Leave behind insecure email exchanges and unreliable conversations. IT professionals are managing more devices, data, and users than ever before. You can easily and securely collaborate with users and share IT documentation using a collaboration platform. MyGlue has many features that you will recognize from IT Glue. MyGlue offers everything your users need to manage passwords and process documents, including checklists, audit trails, version histories, and SOC 2 Compliance. The MyGlue Help Center makes it easy to share documents, such as "how-to"s. Enjoy a holistic management approach to communications, documentation and password management throughout the organization and across all teams.

Visualize portfolio work items moving through each stage of the delivery process. Digital.ai Continuum gives visibility into the business value from planning through release to production. Digital.ai Continuum enables enterprises to see the value of each stage of the software release process. It connects software development, planning, and delivery. Digital.ai Continuum provides context to the release pipeline, and links software planning work items with software delivery activities. You can gain a continuous view of agile planning and DevOps Software Delivery through a seamless connection. Track the progress of development work items throughout the release process. Analyze the quality, consistency, risk, and impact of work items in a software package. High-risk commits can be identified, increasing reliability and decreasing the chance of a failure.

Datto Workplace offers enterprise-grade file sync and shared to managed service providers without compromising security or efficiency. Datto Workplace is a business-oriented collaboration platform that allows clients to share files from any device. One, simple, and scalable solution that can be used for all roles, from sales technicians to executives. You can customize settings to meet your business's needs and simplify implementation. MSPs can schedule reports on system activity, monitor usage, and perform auditing on-demand. By leveraging integrations with core business tools like Microsoft, G Suite and Active Directory, workplace users can securely collaborate from any device. Clients can work securely with Datto Workplace, which boasts a 99.99% uptime and HIPAA, GDPR and SOC 2 compliance. Datto Workplace offers the security, mobility and control that businesses require.

The attack surface isn't just your internet-connected devices, IOT, or endpoints. It's everything. Other CAASM vendors want to replace your SIEM, or upgrade your spreadsheet. We don't disrupt your workflow, we serve it, we don't fight your SIEM, we fit it. Lucidum helps you identify the main causes of data loss, security incidents and mismanagement. You will get incredible value from 4-6 connections. We don't charge you for connectors, or ingestion. Just connect them all. Directly inject CAASM into SIEM. Reduce costs by reducing ingestion and streamlining computing. We provide cybersecurity professionals with CAASM insights to map, monitor, and manage every cyber asset. This enhances their ability to uncover hidden risks and mitigate threats. We offer unprecedented control of the technology landscape by leveraging the combined strengths of CAASM and AI for predictive analytics.

Try out automation designed specifically for MSPs. Rewst, a Robotic Process Automation platform (RPA), integrates your tools. No coding is required. Build flows on visual canvases and bridge your tool gap, saving headcount and increasing efficiency. As an organized MSP you probably have all the necessary IT processes in place and documentation, but you may be stuck manually babysitting these every day. Sometime, every hour. Rewst will automate your processes if you let it. The Robotic Operations Center, or ROC, empowers you to design your own workflows. It also helps you overcome any obstacles that may arise during the automation process. The ROC is always happy to help you with your automation visions, whether you need assistance learning the platform, adding new features, or moving your workflows. ROC support is included with every subscription to ensure that your automation runs smoothly.