ITBoost Reviews

Summary: ConnectWise ITBoost solves a real and persistent problem for IT teams — keeping documentation organized, accessible, and tied to the right clients and tickets. As a SOC 2 compliant, market-leading IT documentation platform, it centralizes and standardizes the kind of information that technicians rely on every day. It won't wow you with flashy features, but it delivers reliably on its core promise: making sure your team always knows where to look. For ConnectWise shops in particular, it's a natural and worthwhile addition to the stack

Positive: ConnectWise ITBoost does a fantastic job of consolidating IT documentation into one place — passwords, knowledge base articles, device records, and client data are all neatly stored and easy to navigate, giving technicians fast access to what they need without hopping between tools. The interface is clean and straightforward, and managing data across multiple clients is genuinely simple, making it a real time-saver for MSPs juggling complex environments. For teams already in the ConnectWise ecosystem, the native integration with ConnectWise PSA and Automate is a standout — deeper and more seamless than what any third-party competitor can offer, creating a truly unified workflow. Being fully cloud-based on AWS with enterprise-class security also means maintenance, upgrades, hosting, and support are all included in the subscription — no infrastructure headaches.

Negative: Copying content out of ITBoost can be a bit fiddly — some users report having to click multiple times to get content to reproduce properly, which is a small but noticeable friction point in daily use. The UI, while generally clean, has moments where it feels a little clunky, and finding specific items within the PSA integration isn't always as intuitive as you'd hope. It's also worth noting that ITBoost is most valuable when you're already invested in the ConnectWise ecosystem — MSPs running a mixed or non-ConnectWise stack may find the value proposition a bit harder to justify compared to more platform-agnostic alternatives.