Alternatives to Accordo

Frontegg is a modern Customer Identity and Access Management (CIAM) platform purpose-built for SaaS applications. It gives developers a robust, low-code toolkit to implement advanced identity features like multi-factor authentication (MFA), single sign-on (SSO), passwordless login, and role-based access control (RBAC) without spending weeks wiring up custom flows. Designed with developers in mind, Frontegg supports rapid integration via SDKs and APIs for Node.js, React, Python, and more. It includes built-in support for OpenID Connect, SAML, OAuth2, and Webhooks, and ships with pre-configured components for login, signup, user management, and organization hierarchies. Whether you're building multi-tenant apps, complex subscription logic, or entitlement enforcement, Frontegg scales with you. Beyond the initial integration, Frontegg offloads identity maintenance from engineering by enabling non-technical teams to manage identity-related tasks through a secure admin portal. Product, Infosec, and Customer Success teams can enforce security policies, manage users, configure auth flows, and respond to customer needs without dev involvement. Security teams can monitor and enforce identity compliance standards through real-time dashboards and built-in audit trails. Frontegg also ensures continuous updates to identity protocols, so developers don't have to worry about chasing evolving standards. Frontegg reduces developer toil, shortens go-to-market timelines, and keeps engineering focused on high-impact product work. All while maintaining the security, scalability, and flexibility required by modern SaaS platforms.

CloudZero helps businesses optimize cloud spend with full visibility into costs—so they can reduce wasteful spending and improve their unit economics. Unlike other solutions, we take an engineering-led approach to cost optimization, helping teams understand what drives 100% of their operational cloud spend, empowering them to reduce risk, minimize waste, and maximize profit.

Gain full visibility and control over your IT assets, software licenses, usage and spend with Setyl. Setyl is a cloud-based IT asset and license management (ITAM) platform, which connects to your existing systems with 100+ out-of-the-box integrations. Use Setyl to manage all your hardware assets, software applications, SaaS subscriptions, licenses, vendors, admins, users and spend in one place — helping you to: 1. Manage your hardware and software assets in one place. 2. Automate and scale daily IT operations, including employee onboarding and offboarding processes. 3. Identify and cut wasted IT spend. 4. Prepare for your security audit and stay compliant, including with SOC 2 and ISO 27001. With its intuitive interface and low learning curve, the Setyl platform offers a user-friendly experience and facilitates collaboration across your organization. Features include: • IT asset and license inventory • Asset lifecycle management • SaaS subscription, software application and license management • Software renewal tracking • License rightsizing • Employee onboarding and offboarding workflows • ISO 27001 and SOC 2 compliance • Vendor audits and due diligence • IT spend management and reporting • 100+ native integrations and API access • Fully guided support

Manage your clients' IT infrastructure. Don't settle. ConnectWise RMM, a ConnectWise software solution that provides proactive tools as well as NOC services, will exceed your clients' expectations. Smart patching is more important than ever as the number of vulnerabilities is increasing every year. We automatically test and deploy patches when possible and limit harmful patches. Clients are protected while you spend less time managing endpoints, and more time growing your company. It is difficult to find, afford and retain high-quality talent. 81% of IT leaders believe it's difficult to find the right talent. Add ConnectWise RMM and NOC services to get the expertise and problem solving you need to be the advisor your clients require--without increasing headcount.

You can deploy anywhere with co-managed threat detection/response. ConnectWise SIEM (formerly Perch) is a co-managed threat detection and response platform that is supported by an in-house Security Operations Center. ConnectWise SIEM was designed to be flexible and adaptable to any business size. It can also be tailored to your specific needs. With cloud-based SIEMs, deployment times are reduced from months to minutes. Our SOC monitors ConnectWise SIEM and gives you access to logs. Threat analysts are available to you from the moment your sensor is installed.

By effectively managing your customers’ SaaS ecosystem, you can significantly reduce costs while enhancing visibility and control. Eliminate uncertainty by leveraging SaaS usage data to your advantage! Monitor unauthorized SaaS applications easily to uphold security protocols. Streamline the processes of SaaS provisioning, de-provisioning, and approvals with swift automation. Ensure comprehensive reporting of SaaS usage throughout the organization. Assess SaaS consumption against licensing to uncover potential savings. Augmentt provides insights into SaaS utilization, allowing you to optimize expenditures, enforce security measures, and boost productivity. Uncover the complete mix of SaaS applications deployed in your client's environment to help reduce risks, enhance efficiency, and minimize spending. Efficiently monitor user activity, usage, and expenses related to all your SaaS subscriptions, making subscription management straightforward and cost-effective. Take charge of your subscription management today to start realizing significant savings! Moreover, understanding these patterns can lead to more informed decisions and strategic planning for future SaaS investments.

PagerDuty, Inc. (NYSE PD) is a leader for digital operations management. Organizations of all sizes rely on PagerDuty to deliver the best digital experience to their customers in an ever-on world. PagerDuty is used by teams to quickly identify and solve problems and to bring together the right people to prevent future ones. PagerDuty's 350+ integrations include Slack, Zoom and ServiceNow as well as Microsoft Teams, Salesforce and AWS. This allows teams to centralize their technology stack and get a holistic view on their operations. It also optimizes processes within their toolkits.

The Strategy Overview is an automation platform designed for vCIOs and quarterly business reviews, created by managed service providers (MSPs) to enhance client strategic planning and facilitate digital transformation. It streamlines the quarterly business review process by automating tasks such as assessments, executive summaries, dashboards, roadmaps, budgets, and reporting on Office 365 and asset lifecycles, utilizing a modular template engine driven by the Arya AI agent. This comprehensive system connects with various PSA/RMM tools like ConnectWise, Autotask, Kaseya BMS, Syncro, and Halo PSA, as well as Office 365, allowing for the synchronization of essential company data like assets, user lists, tickets, warranties, and licensing information. Clients benefit from a customizable white-labeled portal that presents detailed insights into their strategy, health scores, and essential data points such as asset and user information, tickets, budgets, and roadmaps. Furthermore, the platform automatically refreshes warranty and asset data, which helps MSPs dramatically cut down on quarterly business review preparation time from several hours to mere minutes, while also standardizing processes, highlighting security and compliance insights, promoting proactive recommendations, and transforming assessments into strategic avenues for revenue growth. This innovative approach not only enhances efficiency but also empowers MSPs to deliver more value to their clients.

CloudNuro.ai serves as a smart platform for managing both cloud and SaaS environments, providing organizations with enhanced visibility, governance, optimization, and automation capabilities throughout their digital ecosystems. With its unified interface, it effectively identifies all SaaS applications, including those that fall under Shadow IT, using various detection techniques such as DNS, SSO, browser agents, and APIs. The platform continuously catalogs applications in real time and highlights tools that are either unused, duplicated, or not authorized for use. It also provides valuable insights into expenditures, usage patterns, license entitlements, and application engagement metrics, empowering teams to manage costs efficiently and negotiate contract renewals based on solid data. Furthermore, automated workflows facilitate processes such as user onboarding and offboarding, approval workflows, compliance assessments, and policy enforcement, which not only lighten the IT department's burden but also enhance security measures. In addition, CloudNuro.ai boasts robust integrations with leading SaaS and cloud service providers, including M365, Salesforce, and various ITSM tools, which allows for seamless synchronization of catalog information, subscription management, and policy automation, ultimately streamlining operations across the organization. This comprehensive approach ensures that businesses can maintain control over their software assets while maximizing value and minimizing risks.

Accelerate your business's growth with top-tier SaaS solutions while effectively overseeing SaaS expenditures and associated risks. Leveraging a wealth of data unmatched by other providers, Zylo merges cutting-edge technology with unparalleled benchmarks and expertise to ensure you maximize the return on your SaaS investments. Unique to Zylo is its AI-driven Discovery Engine, which has analyzed nearly $30 billion in SaaS expenditures, providing actionable insights that enable swift optimization of your SaaS portfolio. Regardless of whether applications are accurately categorized or concealed within broader expenses, Zylo’s platform automatically identifies and labels SaaS licenses through continuous monitoring. With Zylo’s robust integrations, user-friendly dashboards, and comprehensive multi-organization reporting, you gain visual insights and detailed information regarding your licenses, users, and financial transactions. By aligning with your business intelligence, Software Asset Management, and other systems, Zylo contextualizes SaaS within the framework of total ownership costs or spending trend evaluations. This comprehensive approach not only streamlines your SaaS management but also empowers your organization to make informed financial decisions.

MSP Dark Intel stands out as a purpose-built dark web monitoring solution tailored exclusively for managed service providers, empowering them to protect their clients while turning cybersecurity into a profitable revenue stream. The platform continuously scans over 500 billion breached records, offering real-time alerts on compromised credentials and comprehensive breach intelligence across 200+ types of personally identifiable information (PII). Its centralized dashboard enables MSPs to manage multiple clients effectively, while integrations with ConnectWise, Autotask, Microsoft 365, Slack, and Teams streamline workflows without disruption. MSPs benefit from unlimited scanning capabilities and prospecting tools that help grow their customer base by leveraging actionable breach data. The platform’s flexible month-to-month billing and lack of contracts reduce risk and operational overhead. With a strong focus on profitability, MSP Dark Intel supports high-margin services with average MSP revenues reaching $8,500 per month. Real human support and guided onboarding ensure a smooth setup experience. This tool also increases client loyalty by offering ongoing protection that addresses evolving cyber threats.

Show your clients what a modern MSP looks like. One white-labeled client portal that is powered with automation can provide Ticketing and Service Catalog, Reporting as well as Client Training and Client Communication. Fully integrated with Office 365 and ConnectWise, Autotask Syncro, Syncro, or BMS. All client touch points can be managed from one secure and integrated platform. You can create a seamless client experience, from ticketing to account administration. Your service catalog should be displayed to make it easy for clients to use and buy from your MSP. Clients' information and your information to fix it are often different. CloudRadial offers fully customizable intake questions and ticket triaging. To get the information you need and get it to where it is needed. You must give your client a reason to use the client portal to request services from you.

Nova serves as a unified suite of services designed for managing Microsoft 365 environments. Whether you're overseeing a single tenant or a multitude, Nova provides enhanced operational oversight and control, alleviating significant burdens from IT teams through advanced automation, user delegation, and policy management—all within a single interface. It offers actionable insights at every operational tier, ensuring comprehensive control and stability of the platform. By consolidating essential management functions into one streamlined platform, Nova allows users to turn insights into decisive actions with just a click. Its intelligent Office 365 license management feature offers clear visibility into unused licenses, enabling organizations to promote usage, reallocate resources effectively, and minimize expenses. Furthermore, Nova incorporates a sophisticated role-based access control system that ensures secure and limited access for end-users to perform designated tasks, adhering to a least-privilege approach. This not only enhances security but also broadens the platform's value across vital business operations, extending its benefits well beyond just IT administration and support functions. Ultimately, Nova equips organizations with the tools needed to optimize their Microsoft 365 experience and drive overall efficiency.

ScalePad Cognition360 revolutionizes the ticket data from ConnectWise PSA into insightful and predictive business intelligence tailored for managed service providers. It features an extensive array of over 130 interactive reports and benchmarks that reveal underlying insights related to profitability, technician productivity, ticket trends, project outcomes, agreement renewals, and various other aspects. By utilizing a specialized data warehouse for reporting, Cognition360 effectively reduces the load on production systems, facilitating both historical trend examination and "what-if" scenarios. The incorporation of advanced machine learning and AI technology enhances predictive analytics, empowering MSP executives and virtual CIOs to pinpoint capacity issues, uncover hidden cost factors, assess client profitability, and identify operational hurdles, which can lead to a boost in profitability of 10–15%. Furthermore, for users of ConnectWise Manage, the integration process is straightforward, necessitating minimal setup and capitalizing on existing Power BI licenses for easy report visualization and interpretation. This innovative approach not only streamlines reporting but also provides actionable insights that can drive strategic business decisions.

Office Protect gives MSPs the ability to effect good security configuration and 24/7 monitoring of Microsoft 365 with little effort and limited knowledge (Office Protect is approachable, affordable, and convenient). It allows MSPs to differentiate their Microsoft 365 (or overall) offer by adding security services while limiting their time investment. It gives MSPs opportunities to show their value to existing customers by presenting timely security information and allows them to make visible interventions.

Uncover, safeguard, and oversee your SaaS applications in just a few minutes. Seamlessly integrate to pinpoint all SaaS tools that your workforce is utilizing. Recognize redundant applications and licenses that have fallen out of use among employees. Assess applications that handle sensitive information and reveal risks within your supply chain. Ploy empowers organizations to cut down on unnecessary SaaS expenditures, which can occur in various forms. Confirm that employees have been thoroughly offboarded from SaaS platforms to avoid paying for unused licenses. Additionally, Ploy automatically detects duplicated SaaS subscriptions, preventing you from incurring costs for both Jira and Asana simultaneously. Gather insights on licenses with minimal usage to facilitate the removal of those that are no longer necessary. Monitor all applications that employees have registered for, along with their authentication methods. Ensure that employees are fully offboarded to maintain the security of your data while also identifying any licenses that are no longer active. Harness Ploy's workflows to streamline all of your onboarding and access management processes, enhancing efficiency across your organization. With these capabilities, your SaaS management will be more effective and cost-efficient than ever before.

Trelica’s SaaS management platform offers IT teams valuable insights into the applications in use and their purposes, enabling informed decisions regarding expenditures, information security, and data privacy. Collaborate with users to enhance and secure the applications essential for your business's success while eliminating unnecessary SaaS usage. Gain a comprehensive understanding of your SaaS ecosystem effortlessly by automating the discovery of applications and gathering insights on user engagement. Keep track of your SaaS inventory by monitoring licenses, renewal dates, and spending on approved applications, while also removing applications that pose risks or are no longer needed. Transition away from isolated Excel InfoSec surveys and establish a streamlined contract lifecycle to oversee third-party applications from initiation to decommissioning. Ensure your SaaS management practices comply with GDPR and the California Consumer Privacy Act across all business sectors and maintain effectiveness across different regions. Ultimately, by implementing these strategies, your organization can foster a more efficient and secure SaaS environment.

Effortlessly oversee every facet of your organization's SaaS subscriptions through an intuitive platform. You can seamlessly add employees to the necessary applications and streamline their onboarding experience with just a click. Gain comprehensive insights into all your applications while monitoring both usage and expenses. By eliminating shadow IT and redundant licenses, you can achieve an average savings of 20%. Furthermore, when an employee departs, their access to all applications is automatically revoked, ensuring security. onetool simplifies the management of employee access to all your SaaS tools, regardless of your subscription plan. Save valuable time and enhance security by centralizing all onboarding and offboarding processes in one location. With only a few clicks on a single dashboard, you can control your employees' app access. Additionally, you can manage and track tool utilization by department and establish access protocols. onetool grants you a holistic view of your organization's SaaS utilization by identifying and monitoring active licenses, application usage, and expenditures. It also allows you to track all SaaS users and their app interactions, making it easier to spot any instances of shadow IT or unnecessary licenses that can be eliminated for better efficiency and cost management. This comprehensive approach ensures that your organization remains organized and secure while optimizing its software investments.

With DD Tech, you have the flexibility to manage your ConnectWise and Autotask tickets from any location and on any device of your choice. The platform offers a highly customizable Service Catalog alongside advanced Custom Forms, enabling you to provide prompt and pertinent support to your users right from the first contact. Maintain an open line of communication with your users and continue to deliver outstanding service through DD Chat. Additionally, you can utilize templated emails that permit users to contribute notes to their tickets or initiate conversations with your technicians. From collaborating on tickets with clients to creating interactive service experiences, DeskDirector is designed to fulfill the diverse requirements of your Managed Service Provider (MSP) setup. This comprehensive approach ensures that all aspects of user engagement and service delivery are seamlessly integrated.

CardioLog Analytics delivers precise and valuable insights regarding SharePoint, Microsoft Office 365, Microsoft Teams, and Yammer, focusing on aspects such as hierarchy, taxonomy, content, and user metadata. Utilize robust metrics to assess your end users' requirements and optimize your return on investment while ensuring that your users derive maximum benefits from the portal. Gain clarity and take proactive measures to enhance user interactions with the portal by utilizing in-depth metrics that reveal detailed engagement levels. Elevate your SharePoint portal experience to new heights, fostering corporate communication and encouraging user conversations. Develop a comprehensive understanding of your users' activities, including their liking, sharing, rating, and following behaviors. Collect essential data that provides insights into your SharePoint portal, enabling you to monitor and evaluate each stage of the process, from the initial migration phase to the ongoing user experience. By leveraging these powerful tools, you can ensure that your SharePoint environment not only meets user expectations but also drives continuous improvement.

Vertice is a SaaS purchasing platform that streamlines the process of buying, renewing and managing software, providing businesses with total visibility of their SaaS stack, while saving them a substantial amount of time and money. Leveraging extensive pricing intelligence from a database of more than 16,000 software providers, Vertice’s team of commercial negotiators can secure the best possible price and terms on any contract, providing guaranteed cost savings. We do more than that. Vertice also offers the following: Get full visibility into your SaaS stack from one platform and make all of your purchases Find opportunities to optimize your software portfolio and increase ROI You can track your renewal cycles and speed up the approval process Vertice makes it easy to review, manage, and control SaaS applications without having to do so in a cumbersome and costly manner.

IBM Apptio integrates financial and operational information into a cohesive model based on a widely accepted categorization of costs. By employing advanced allocation rules in conjunction with targeted metrics and key performance indicators (KPIs), we empower businesses to address critical inquiries concerning their investments and streamline their budgeting and forecasting procedures. This capability allows organizations to communicate investment rationales and deviations from plans more efficiently to stakeholders and executive leadership, ultimately leading to the identification of opportunities for optimizing cost structures, mitigating risks, and fostering growth. Furthermore, adopting a structured perspective on IT expenditures, both actual and projected, grounded in an established framework facilitates swifter ad hoc analyses and enhances budgeting cycles. By minimizing overall IT spending through the reduction of waste, elimination of redundancies, and alignment of investments with strategic goals, businesses can significantly cut down on the time allocated to forecasting. This approach not only increases the frequency of updates but also frees up resources, enabling a focus on higher-value initiatives that drive long-term success.

CloudEagle.ai is an AI-powered SaaS Management, AI Governance, and Identity Governance platform that helps organizations discover, govern, and optimize every SaaS and AI application across the enterprise, including applications outside traditional SSO or IT visibility.

Dispose of your compliance spreadsheets, as SAM alleviates the difficulties associated with implementing and overseeing compliance while offering real-time insights into your cybersecurity posture. You can evaluate your status according to a chosen framework and continuously view your compliance progress. Additionally, you can pinpoint and prioritize your mitigation and remediation efforts, assign responsibilities, and track advancement. SAM enables the generation of executive reports and keeps tabs on the journey toward compliance, showcasing improvements or revealing potential risks. The intuitive workplan system of SAM for Compliance guides you through the assessment process, allowing you to swiftly recognize your current status, identify gaps, quantify risks, and confirm adherence to documented requirements. With its comprehensive dashboard, you and your audit and compliance team can easily grasp your compliance level with the selected framework, thanks to various charts and compliance data. Ultimately, SAM not only streamlines the compliance process but also enhances your overall cybersecurity strategy.

Enhanced reporting features like scheduling, exporting, customizable reports, and sophisticated filters are available. This solution serves as a comprehensive tool for overseeing your entire Office 365 ecosystem. Execute intricate tasks effortlessly with just a few clicks through a user-friendly web interface. There’s no need for manual updates, as the product automatically refreshes to the latest version. The integrated auto-update feature guarantees that the software remains current with the latest security measures and functionalities. Gain a comprehensive overview of your Office 365 setup, including detailed statistics on users, licenses, groups, mailboxes, and sites. Track adoption rates, strategize training initiatives, and present meaningful insights to your management team. Uncover patterns in usage, monitor activity fluctuations, daily login statistics, and document sharing behaviors. Stay updated on activity levels, identify which users are most engaged, recognize the leading activities, and note any unsuccessful attempts. With these insights, you can make informed decisions to optimize your Office 365 environment.

Companies can quickly move from using on-premise software to using the Cloud. IT is challenged to keep track of the environment because they can connect from anywhere on the planet, on any device. Technology has moved to the Cloud. New SaaS purchasing strategies and corporate processes must be adjusted. Companies today need data and analytics to monitor SaaS license users, company application usage, and current SaaS spend. SaaSLicense, an AI-powered dashboard driven IT SaaS license management tool, can solve these problems. Organizations can address inefficiencies and drive compliance by having one platform for all their contracts and renewals.

Nuvolex empowers IT organizations to streamline their daily management tasks across all Microsoft 365 and Azure services by utilizing comprehensive workflow automation. With the ManageX™ Single Pane Of Glass administration portal, IT teams can effortlessly oversee Users, Tenants, Licenses, and a range of Microsoft Cloud Services. Administrators have the capability to implement multiple configuration changes and policies for various tenants with just a few clicks of the mouse. Additionally, they can save M365 service configurations and policies as templates, ensuring uniform and compliant settings across all managed end tenants. This tool provides crucial insights into tenant data, enhancing security measures while reducing the total cost of ownership for Cloud Services. Furthermore, users can access a unified report that presents valuable information regarding tenant usage, metrics, and licensing, allowing for more informed decision-making and improved operational efficiency.

Scheduling meetings is a waste of time. TimeZest seamlessly integrates with ConnectWise Manage to be part of your activity, calendar, and ticketing workflow. TimeZest will take care of the rest. TimeZest schedules for ConnectWise Manage at its finest, empowering clients to find and book the best time for them. Your team's real-time availability is used to make decisions. These choices are confirmed with automatic calendar invites and followed up by non-invasive reminders. ConnectWise Manage automatically updates tickets, allowing for a more natural workflow extension and streamlining the ticket resolution process. It's easy for your staff to schedule clients directly from within ConnectWise Manage with TimeZest

Regain authority over your cloud environment by swiftly identifying all SaaS applications operating on your network, tracking their adoption, understanding user engagement, and migrating users from non-compliant platforms to those that meet standards, if required. Ampliphae provides a user-friendly, advanced, and cost-effective solution for cloud discovery, security, and compliance. It enables you to uncover shadow applications, curtail escalating SaaS expenses, and reduce data compliance risks effectively. With its straightforward implementation, you can rapidly ascertain which SaaS tools—like cloud-based CRMs, marketing automation software, or file-sharing solutions—are actively being utilized and by whom. Keep an eye on usage trends to identify if new users are joining regularly. Additionally, with Ampliphae’s regularly updated cloud database, you can easily evaluate the potential risks and advantages linked to each identified service, ensuring informed decision-making for your organization’s cloud strategy. This comprehensive approach not only enhances visibility but also strengthens your organization’s overall security posture.

Substly helps small and medium-sized companies reduce SaaS sprawl by providing an easily accessible overview and simplifying the processes around SaaS management. SaaS was created to make you spend more. And there is a reason that most vendors move toward that business model – it works. Substly's mission is to help you increase these services' transparency so you can avoid the traps. Substly helps customers... ...Get insights into SaaS usage and learn what frustrates users. Analyze, optimize, and provide employees with the tools they need to be efficient. ...Optimize SaaS spending. See which digital services you are paying for and how much they cost. Get alerts before they renew and eliminate spending on unused accounts. ...Avoid unauthorized access to your company's data by improving employee off-boarding. ...Work across departments/teams to minimize the SaaS sprawl and share an overview with other stakeholders. Customers highlight primarily four aspects of Substly’s product: - The simplicity of the system - Easy to get started (intuitive and short learning curve) - The overview and the control it leads to (regarding costs & who has access) - Great for showcasing status/costs internally

Vyapin Microsoft 365 Manager provides a single-stop O365 solution. It manages Users, Groups Licenses Permissions & More. The software automates Office 365 License Management, User provisioning, deprovisioning in bulk, administration, security groups, distribution groups, mailbox permissions management, and user provisioning and deprovisioning. You can manage Office 365 from your desktop with just a few clicks. This ensures that Office 365's security and health are never compromised. The native Office 365 Management portal is not able to automate large-scale administrative tasks. Administrators must perform a series tasks to enable users to start working immediately after they are provisioned.

Thread is the no-code AI Service Desk built specifically for Managed Service Providers (MSPs) who want to modernize operations without adding overhead. It combines conversational AI, triage automation, and unified chat tools into a single platform that connects seamlessly with your PSA systems like ConnectWise, Halo, and Autotask. In just 30 minutes, MSPs can deploy AI agents that automatically handle intake, prioritize tickets, assign categories, and complete time entries. The result: technicians gain back valuable hours, with response times improving up to 5x and resolution times reduced by 78%. Thread’s intuitive inbox interface eliminates refreshes and syncs every ticket, conversation, and update across platforms like Teams, Slack, and Messenger. Its Planner view allows easy scheduling, thread management, and collaboration—all in real time. With agentic triage, you don’t just automate tickets—you deliver smarter, faster service experiences that scale with your business. Designed for modern MSPs, Thread is the ultimate operating system for high-performing service teams.

Support Fusion is an integration platform that requires no coding, specifically designed for Managed Service Providers (MSPs) catering to enterprise clients. Our application streamlines the synchronization of tickets between ITSM systems like ServiceNow, Jira, and Zendesk, and MSP PSA tools such as ConnectWise, Autotask, and HaloPSA. It allows for seamless bi-directional syncing of tickets, statuses, comments, and attachments, ensuring that both parties remain informed without the hassle of redundant tasks. This solution helps MSPs save significant time each week, prevent SLA violations, and achieve precise reporting with minimal manual input. Targeted at mid-to-large MSPs that support enterprise accounts, Support Fusion reduces unnecessary duplication of work and fosters growth by transforming support data into actionable service intelligence. Users can quickly initiate the process using our prebuilt connectors and easy-to-follow setup, eliminating the need for custom scripts or extensive development work, making it an efficient choice for businesses looking to enhance their service delivery. Additionally, the platform's user-friendly interface helps teams get accustomed to the system in no time, further contributing to operational efficiency.

DaemonLayer operates above your PSA, streamlining the repetitive tasks associated with Microsoft 365 requests that often take up valuable engineer time. It manages processes such as password resets, group modifications, mailbox permissions, user updates, license assignments, and out-of-office settings completely autonomously, without requiring any intervention from technicians. Support emails that come in are automatically categorized, triaged using AI technology, and sent to your service desk with all the necessary context already compiled. Even before the triage process is finished, DaemonLayer gathers information about the M365 user, reviews past tickets for any related issues, assesses the situation's confidence level, and recommends the most appropriate technician, completing this in less than four seconds. It also features seamless two-way integration with both ConnectWise and Autotask, ensuring that PSA embedded panels display triage summaries, duplicate notifications, and workflow approvals directly within your ticketing system. Furthermore, a trust-based change authorization mechanism is in place to manage sensitive tasks, equipped with customizable human-in-the-loop approval checkpoints to enhance security and accountability. With these capabilities, DaemonLayer significantly boosts efficiency and reduces the workload on IT teams.

HappySat is a feedback collection platform designed specifically for Managed Service Providers (MSPs), effectively simplifying the process of conducting both Customer Satisfaction (CSAT) and Net Promoter Score (NPS) surveys through seamless integration with Professional Services Automation (PSA) tools. The system utilizes a four-smiley-face scale to gather client feedback for everyday tasks, projects, and onboarding processes, while NPS surveys assess overall client satisfaction levels. With real-time reporting and notifications, MSPs can easily celebrate achievements and quickly respond to any negative feedback received. The platform features an embedded survey option that integrates smoothly with leading PSA systems like ConnectWise, Autotask, Kaseya BMS, Halo PSA, Syncro, and RepairShopr, ensuring a rapid setup process and centralizing feedback management within current workflows. HappySat can be employed either as a standalone solution or as part of Invarosoft’s Stack Saver bundles, providing a comprehensive tool for collecting and analyzing client feedback in one convenient platform. Furthermore, this versatility enhances the ability of MSPs to improve their services continually based on the insights gained from client responses.

Avoiding unnecessary expenses on SaaS subscriptions is imperative, and Panem offers a cutting-edge solution to help you streamline your budget. Our platform assists you in monitoring your subscriptions that could be draining your finances, making it easier to maintain oversight. We recognize that juggling various SaaS subscriptions can feel overwhelming, particularly when tracking each one manually to prevent overspending and to uncover opportunities for savings. With Panem, you can feel confident as we harness advanced banking APIs and sophisticated AI algorithms to automatically read and categorize transactions from your bank account. This approach is designed to be secure and confidential, ensuring that your financial information remains safe at all times. By examining your spending habits, our AI identifies subscriptions that may be redundant or seldom used and offers valuable insights to guide your decisions regarding SaaS purchases. Additionally, our service empowers you to maximize your budget while enhancing your overall financial health.

Simplesat is a fun and easy way for customers to provide feedback on their CSAT (Customer Satisfaction Test) and NPS (Net Promoter Score). ConnectWise and Zendesk, Autotask Salesforce, Freshdesk HubSpot, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Autotask, Salesforce, Freshdesk and HubSpot allow you to collect customer satisfaction directly. You can also add the customer survey to your email signature and send it directly from Simplesat. All of your feedback is stored in one place, making it easy for you to analyze and take action.

CloudFX empowers IT departments to provide a seamless, platform-centric IT-as-a-Service experience for end-users. In order to boost employee efficiency and enhance customer satisfaction, organizations must ensure a cohesive experience for both staff and clients. This approach fosters business agility and innovation, underscoring the necessity for IT to adopt a platform-based model that avoids the constraints of vendor lock-in. The CloudFX platform is designed with open standards and state-of-the-art technologies, offering self-service catalogs to minimize cloud sprawl and shadow IT issues. It features advanced billing and analytics capabilities that analyze, aggregate, and optimize costs while ensuring better governance and compliance through improved policies. Additionally, it streamlines the procurement process for IT products and services, provides diverse options for vendor-neutral IT solutions, and automates the management and tracking of orders. Furthermore, the platform supports unified SaaS personalization and management, along with SaaSOps for effective SaaS service oversight. Ultimately, CloudFX equips organizations with the tools necessary to thrive in a rapidly evolving digital landscape.

Wise-Pay is the essential payment solution that helps you minimize cash gaps. With over 26,000 users, it offers integrated payment automation from some of the largest providers worldwide, ensuring that you’ll never need to pursue payments again. Handling invoices can be costly, but Wise-Pay streamlines the reconciliation of invoice payments within your accounting system and generates client invoices for various payment scenarios, including credit card surcharges. It breaks down barriers to accessing numerous platforms, resulting in a payment process that is not only fast but incredibly easy for your customers. Notable integrations include ConnectWise Customer Portal, CW Sell, Invarosoft IT Support Panel, Desk Director, QuoteWerks, CloudRadial, and iSell eCommerce Platform. By incorporating Wise-Pay, you can eliminate tedious tasks ranging from banking checks to account reconciliations, allowing you to focus on what truly matters in your business. Experience a significant boost in efficiency and customer satisfaction as you modernize your payment processes.

Keep a close eye on your essential business metrics, evaluate team performance, and implement our established strategies for effective up-selling and cross-selling within your team. Having analyzed over $5 billion in sales activities and more than 10 million business interactions, BeeCastle has refined its recommendation engines, checklists, and AI-driven prompts, empowering you to handle account management with assurance. Seamlessly integrating with your existing software, BeeCastle automates processes across platforms such as Microsoft Outlook, Teams, Xero, ConnectWise Manage, Datto AutoTask, and HaloPSA, among others, ensuring you have the tools needed for streamlined operations. This comprehensive approach not only enhances efficiency but also drives better results for your business.

Manage and track all your SaaS subscriptions through a unified platform. Gain actionable insights, set up reminder notifications, and uncover strategies to cut down on your SaaS expenses. Utilizing a data-driven methodology, we can assess the value each tool brings and provide recommendations for optimizing and minimizing your SaaS costs. Integrate your accounting software effortlessly within minutes, and receive automatic alerts whenever a new tool is identified. Access techniques and strategies specifically designed for SaaS optimization to assist in lowering your expenses. Hudled is tailored for anyone responsible for software management and financial oversight within an organization, typically targeting finance or IT departments. Our client base ranges from startups with fewer than 10 employees to growing companies boasting hundreds of staff members, showcasing our versatility in serving various organization sizes. By streamlining subscription management, we aim to empower teams to make informed decisions that can lead to significant savings.

Add high-demand capabilities such as automated containerization to your offering. Boost your team's productivity by increasing the volume of deals without having to hire staff. Reduce customer cloud spending by up to 40% and open up new revenue streams. Customers can be onboarded immediately and managed across all clouds with no hassle. Reduce time to market for your SaaS offering and eliminate the development of SaaS capabilities such as usage metering, billing, subscription management and multi-tenancy.

Our platform enables partners to seamlessly offer cloud services. With a single monthly invoice, you can quote, order, bill, provision, and even cancel all your cloud products. The Pax8 Platform offers the data analytics and business intelligence you need to optimize your margins, sell more, and provides the Pax8 Platform with integrated data analytics. The Pax8 Platform's intuitive ordering process allows products to be ordered immediately. Our vendor API integrations provide the industry's fastest provisioning. The Pax8 Platform compiles your billing data and then generates a single, easily-read invoice. It also provides visual reports on your monthly revenue and margin. A customizable snapshot of your cloud business is available in a 10,000-foot view. Drag-and-drop customization allows you to highlight the data and analytics that are most important to your business.

Flexera One transcends traditional IT asset management and financial operations by providing a comprehensive SaaS suite for hybrid IT environments. The platform delivers full visibility into hardware, software, SaaS subscriptions, and cloud infrastructure, enriched with proprietary data on millions of technology products via Technopedia®. Organizations gain intelligence on asset usage, vulnerabilities, and lifecycle events like end-of-life and end-of-support, enabling cost savings and risk reduction. Flexera One integrates ITAM with FinOps to optimize cloud spending, software licenses, and SaaS renewals, while also enhancing security and regulatory compliance. Sustainability efforts are supported through carbon footprint visibility and compliance reporting. It helps bridge communication gaps between IT and business units by aligning technology investments with business outcomes. With deep vendor integration and continuous data updates, the platform provides a reliable source of truth for IT investments. Flexera One fuels strategic decisions that improve ROI and accelerate digital transformation.

SaaS management tailored to your specific IT landscape ensures that access reviews and license optimizations occur continuously, aligning seamlessly with your business processes and policies. Stitchflow has a distinct capability to grasp the intricacies of your company's IT framework, enabling the automation of access audits and the optimization of licenses for all applications, including those lacking APIs. By streamlining these processes, it not only cuts costs and bolsters security but also alleviates the workload of your IT team, demanding less than an hour of their monthly attention while allowing them to focus on more critical tasks.