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features
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support

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Description

Gain a comprehensive overview of your clients' Office 365 licenses, allowing you to pinpoint those who require attention to enhance and optimize their cloud expenditures. You can swiftly delve into the accounts with the highest number of unassigned licenses and assess potential revenue risks, making it easier to determine necessary adjustments for improved cloud financial efficiency. Additionally, you can review all clients' secure scores in a centralized location, enabling you to identify and focus on clients needing initiatives to bolster their security framework. Expedite the reconciliation of your Office 365 billing information and uncover any inconsistencies, with automated identification available if you utilize ConnectWise Manage or Autotask. Furthermore, you can access immediate recommendations aimed at fostering client engagement, boosting monthly revenue, and uncovering future projects for enhanced customer relationship strategies. This systematic approach not only streamlines your operations but also ensures that you are proactively addressing client needs and maximizing their cloud investments.

Description

Show your clients what a modern MSP looks like. One white-labeled client portal that is powered with automation can provide Ticketing and Service Catalog, Reporting as well as Client Training and Client Communication. Fully integrated with Office 365 and ConnectWise, Autotask Syncro, Syncro, or BMS. All client touch points can be managed from one secure and integrated platform. You can create a seamless client experience, from ticketing to account administration. Your service catalog should be displayed to make it easy for clients to use and buy from your MSP. Clients' information and your information to fix it are often different. CloudRadial offers fully customizable intake questions and ticket triaging. To get the information you need and get it to where it is needed. You must give your client a reason to use the client portal to request services from you.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft 365
Addigy
Autotask PSA
Bigger Brains
BrightGauge
ConnectWise PSA
Datto RMM
Datto SIRIS
Datto Workplace
Hudu
IT Glue
Kaseya BMS
MyGlue
Network Glue
QuoteWerks
SkyKick
Syncro
Wise-Pay
Wise-Sync
Zendesk Chat

Integrations

Microsoft 365
Addigy
Autotask PSA
Bigger Brains
BrightGauge
ConnectWise PSA
Datto RMM
Datto SIRIS
Datto Workplace
Hudu
IT Glue
Kaseya BMS
MyGlue
Network Glue
QuoteWerks
SkyKick
Syncro
Wise-Pay
Wise-Sync
Zendesk Chat

Pricing Details

$0.30 per user per month
Free Trial
Free Version

Pricing Details

$195 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Accordo

Country

New Zealand

Website

accordo.com

Vendor Details

Company Name

Azurative

Founded

2018

Country

United States

Website

www.cloudradial.com

Product Features

SaaS Management

License Management
Onboarding
Renewal Management
SaaS Operations Management
Shadow IT Detection
Spend Management
Subscription Management
Usage Tracking / Analytics
Vendor Management

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Alternatives

Alternatives

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