ARI (Auto Repair Software) Reviews

Summary: Very positive. Looking forward to see it grow in scope to the other big names. Keep prices reasonable and you will keep your customers.

Positive: One annual fee gets you access to a wealth of repair integration. The app developers are continually seeking feedback and rolling out upgrades. Additionally, it works across multiple platforms with no change or loss in data.

Negative: It is sometimes hard to keep track of all the updates even with the “new” features highlight. But I understand it’s a growing platform.
Carfax requires 10 completed/billed/closed VIN repairs to complete the free carfax integration outside of ARI which highlights your business. The person I spoke to said it was only ARI software that required that quantity.

Summary: Fantastic software for any business big or small, easy to learn, easy to use, and customer friendly

Positive: The ability to build an estimate with such ease and plenty of information. Labor rates and parts pricing is spot on

Negative: Integrating quickbooks without inventory on our end

Summary: It offers great value for money and comprehensive features. The support team responds quickly, and the platform keeps improving through continuous updates.

Positive: The customer estimates are exceptionally clear, and the interface is very clean. Compared to other software, the layout takes up less space, making it much easier to read. Customer service is fast and provides timely feedback. The system is constantly updated to address user needs. Please keep up the great work and continuous updates!

Negative: During a recent system upgrade, some invoices were missed and not uploaded to Carfax. Also, data is not automatically saved when navigating away from the estimate screen to other menus. Please fix these issues.

Summary: For the price point, ARI is an unbeatable tool for independent and mobile mechanics. It packs features you usually only see in expensive desktop shop software—like labor guides and digital inspections—right onto your handheld device. It has streamlined my workflow significantly and represents phenomenal value for money.

Positive: I absolutely love how mobile-friendly this app is on Android. The VIN decoding, CarFax integration, and license plate reader work flawlessly right from my phone, which is perfect for on-the-go diagnostics. Being able to quickly draft up professional estimates and send them directly to clients via SMS makes mobile jobs ten times smoother.

Negative: The built-in inventory management system can feel a bit clunky, especially when trying to track parts on-the-go or avoiding duplicate items. Also, the user interface on smaller phone screens can sometimes feel slightly cluttered.

Summary: It’s literally the best application that helps to manage your business from A to Z. So I think you should try it!

Positive: This application is absolutely simple in use and very helpful. You may put any information, and store it. Also you may create online invoices thru the application and customers gonna pay them easily! Highly recommend!

Negative: I started to use this application about a month ago, so at this moment, I didn’t found anything that I probably may dislike

Summary: The entire software has been a breath of fresh air for the business and has helped me keep jobs and money a lot more organized.

Positive: ARI has been great with being able to send estimates, finished invoices, and inspections. I have a mobile automotive repair company called Full Armor Mobile Repair and the customers have complimented the ease of use with the customer portal and the continuous updates they get about their vehicle. ARI has been extremely helpful in tracking all my jobs and income/expenses all in one place.

Negative: The only thing I don’t like is there aren’t manufacturers specifications as in, repair steps, torque specs, and electrical diagrams.

Summary: The best and dont waste 100s of dollars on competitors that sell you on pretty graphics or selling schemes and lock you in contracts you cant get out. This is super fast to setup and no contracts.

Positive: Had Ari now for a year and it is the most amazing thing I have chosen for my shop. Im small production shop 3 bays and 2 mechanics so I cant speak for large volume shops however this software saves me tons of time writing estimates and looking up information. Its extremely easy to use and it is the best and somehow its still affordable compared to others. Ai is extremely accurate 90% of time. My mechanics love it as well because it gives real life labor times, not some book hours no one can beat. My invocies are super profesional and customers have their portal to keep track of repairs etc. I dont even use all the amazing benefits and features it has and yet im 1000% satisfied. My revenue has grown so much because my invoices are detailed and all necessary aditional parts are included. Guaranteed to make your shop better. Must have and i paid full price and am not a bot.

Negative: Ai generating/analyzing is a little slower so takes about 2-3 minutes per estimate but thats still light years faster than when I had to do it all manually.

Summary: Overall this is a very easy system to learn with so much built in I'm STILL finding new things to use.

Positive: Invoicing is super easy and the different apps you can link your account to make it easy for bookkeeping or ordering parts.

Negative: I wish the tax system was easier. Perhaps a GPS link like quickbooks or something. And it would be nice to be able to save estimates without customer or vehicle. Sometimes you dont know if they are coming back but you want to save the quote just in case.

Summary: Love how everything is streamlined! The attention to updates in making this software user AND client friendly is much appreciated. There are no bugs or glitches that I've encountered, no lost of information. Pricing is phenomenal. Would recommend this to anyone that doesn't have it!

Positive: This platform is easy to use! Particularly labor guides and with the recent update of showing prices in the area it really helps in staying competitive.

Being able to send customers a link to assist in the appointment process and gather info saves on time stopping and having to repeat myself.

Negative: That there isn't a feature to automatically input profit/losses, cost, purchases, labor time cost into Reports. Currently don't use Reports bc that's an extra step that slows me down and requires repetition.

I run a mobile mechanic shop and there isn't a section to preauthorize or put a temporary hold on credit cards to secure payments before going on a road call.

I haven't been able to link my email address to send invoices/estimates. That process/step for me is currentlyimpossible. So when i send an email i have to tell people to look for ARI in their spam box.

Having to customize invoices/estimates every single time instead of my settings being saved(taking certain items off the page so it isn't cluttered).

This app isn't advertised, lol! I had found it fumbling in the PlayStore looking for better software.

And lastly that I still have to use Square for payment collection.

Summary: Definitely recommend this app. It's a whole suite in 1 compact app. Very affordable and easy to use.

Positive: Very easy to navigate this app. I really like the all the integrated features. Makes my job easier. I love the price point, way cheaper than other shop software with identical features. I've been using it about a year or so and I'm very happy with it. I definitely recommend this for mobile mechanics and shops.

Negative: Honestly, this app is amazing....they are constantly improving the app through customer feedback. I wouldn't change anything as I feel like this app is not lacking in any area.

Summary: Easy to use, easy to learn! Has every feature I look for in a Shop Management app and more, i'm excited to start using ALL the new features

Positive: As a mobile mechanic, the cross platform and use of all features from my phone AND laptop are crucial for me. I love the ability to pull up Carfax on any vehicle giving me a little insight and the labor times through ARI have been very accurate and its all super affordable compared to most other shop management software

Negative: The only way I have been able to pull up wiring diagrams through ARI and not Mitchel, is through the AI chat assistant [which works incredibly] but id like a tab to look through all the diagrams like mitchell does. Also, the OBD scanner in the app can be very confusing and rudimentary which i opt to use my own scanner instead

Summary: I’ve used ARI for my business diners since November 2022. Does everything I need and then some. I have yet to use all of the features available. ARI is always looking for ways to improve. You can’t beat the price.

Positive: Keeps everything organized , allows you to build customer list , vehicle list and inventory. Great for repeat business.
Good integration with QuickBooks and square.
Multiple users allowed.

Negative: Internet dead spots affect the program , but this is problem with any software.

Summary: There is no words to describe how great i feel with this tool. I leave in Sweden. Around year 2023 i was looking for a software with features. I was checking in Sweden, in Norge, in Europe but didn't find. Thats why i jumped to the USA market. And.. that when i found this treasure(ARI). The main for me was that i could work in my PC and my smartphone. That was super great. Now I could make offers, Invoice to my clients They have own Client portal. This is another LEVEL. My client see me like a big carwork shop but I just one person.
The other is FEEDBACK. If you have a issue or a new idea then you can say it and they try to put in the software. I have never feel so well. They are here for you. Great TEAM.
And now with AI. They are doing VERY WELL.

Positive: - Platform, AI integration, Client Portal, Estimate, Invoice, Report, Inspections, Appointments, Diagnos, Inventory, etc

Negative: This not have Cons. The cons is in yourself because whatever idea you want to put in the software they can do it :)

Summary: Great app easy to use very professional lots of features to run you business efficiently and professionally

Positive: It’s fast user friendly it’s professional and has lots of great section to run your business efficiently

Negative: No complaints great app dont have anything bad to say

Summary: We are very happy that we found ARI and it's perfect for our business and what we use it for. There's a lot more functionality that we haven't gone into yet, but the nice thing is that ARI is always evolving and they're always releasing new features/functionality so as we continue to grow we will start utilizing these additions more.

Positive: We own and operate a completely mobile company so having a platform that is mobile first has been really helpful to our business. The ease of use and (internal UI and customer UIs) are both great. We've been using ARI for the past 8 months as our business is scaling and the affordability, ease of use, and functionality of this platform have been great. The AI features, labor guides, book values, and procedures; have all been great additions and nice to have all in one place.

Negative: Sometimes the connection with PartsTech can be a bit cumbersome (doesn't always import the selected vehicle into PartsTech). It would also be nice to see the actual resell price (wholesale and list prices are un-useable and non-sensical).