ARI (Auto Repair Software) Reviews

Summary: Will keep using the program for years to come. Still working on how to run the system smoothly theres a lot but its the best system i have ever used

Positive: I like everything the program offers the price is great for everything you get. The text to customer makes everything so easy to keep in touch with your customers

Negative: That you cant print the conversation with the bot.

Summary: My overall experience is amazing this is definitely a top notch app to have run your business from with highly recommend this app to anybody for the sake of your business please give it a try and it's way cheaper than any other shop software

Positive: I like everything about it very simple to use keeps track of everything it's very easy and efficient to make estimates and invoices also keep track of vehicles and clients as well as inventory if I need to order parts easily synced with parts tech to do so and also I use square for credit card purchases which makes it easy for my customers to pay online with the invoice

Negative: I haven't found one yet anything wrong with this app yet customer support is amazing if that does everything that I needed to do and more

Summary: In the 6 months that I have been using ARI, the product has improved immensely and continues to do so. They are responsive to inquiries and suggestions, and the price point is fantastic for small businesses and startups. I would recommend ARI overall as it has all the needed features to help you manage your customers, operations, and inventory.

Positive: ARI has everything you need to manage your shop. I can log and communicate with customers, create estimates and invoices, order parts, and track job progress. I can also send reminders to clients, utilize the labor guide for estimates and repair help, and collect payments, all in one place. The price for this is excellent!

Negative: ARI does not have the most polished user interface in my opinion. I cannot say specifically why this but it just feels a little clunky to me. The labor guide is AI so can be inconsistent sometimes, and also you will need to verify the information to ensure its accuracy, but it is generally very helpful to have if you don't have access to the more expensive guides. They do offer an integration with Mitchell1 if you choose.

Summary: Love it! It works great as a dms and the invoicing and estimate features work flawlessly. I am very happy so far.

Positive: I am a one man shop right now so overhead is key for me. This product is affordable and has features that the big names in the game offer

Negative: Some of the templates are confusing to figure out at first. I wish the online inspection sheets were better

Summary: Couldn't be happier with ARI services

Positive: Ease of use.
Attention to customer needs and questions. Simplistic design.
Integrations are seamless and flawless

Negative: Nothing as of yet

Summary: I’ve been using ARI for almost a year and have been very happy with it. I’ve owned my auto repair shop since 2008 and have used many different shop management software programs over the years. ARI offers the best value for the money, is easy to use, and continues to improve with every update. The customer support is excellent, and I plan to keep using it for years to come. I highly recommend giving it a try.

Positive: * Unbeatable price for the features offered.
* Very easy to use and learn.
* Saves a lot of time creating estimates and invoices.
* Excellent customer service with quick responses.
* Regular updates and continuous improvements based on user feedback.

Negative: * Login can sometimes take longer than expected.
* The accounting features could be more advanced and need further improvement.

Summary: Ari has been great for my business, it has exactly what I was looking for and they keep upgrading with new stuff which is great

Positive: Ari has been great for my business, it has exactly what I was looking for and they keep upgrading with new stuff which is great

Negative: I like all of it. Theres really nothing i dislike so far.

Summary: It's been exactly what our business needed. Very happy we found ARI early on. As a small business, finding a software solution like this at a fair price has been a game changer. Competing solutions were outrageously expensive and beyond our reach. ARI gave us everything we needed, and at this point, we'll stay with them as the business grows. Great experience, keep it up ARI.

Positive: ARI is hard to beat. The team is constantly rolling out improvements, and support is genuinely responsive when we need help. It makes our independent shop look organized and put together to customers, especially with license plate recognition and Carfax integration built right in. Sending digital estimates via text message has been a great feature for customer convenience, and having full customer history on hand makes every interaction smoother.

Negative: It took a little time to understand the workflow at first, figuring out job cards, estimates, invoices, and how to group items properly. Once we got the internal language down and settled into a routine, it's been great.

Summary: we love the app because it keeps us caught up & keep everything in one area for our customers & our employees.

Positive: the app is user friendly and very detailed. we love the app because it keeps us caught up & keep everything in one area for our customers & our employees

Negative: the email connects & the terminal situation. the excel spreadsheet for timeclock reports could be better too.

Summary: ARI customer service is second to none. The speed and the attention they pay to every customer is amazing. Despite the numerous customers, they still find a way to meet everybody's demand.
Secondly, the constant upgrade of their services is superb. Since I started using ARI, I have loved it. sometimes they add features that are so important, even when we do not request for them. Our work processes have been easier and more and more professional.

Positive: Excellent customer services
Constant beautiful updates
Always willing to help
Fantastic team of experts

Negative: Sometimes the loading of the website is slow and we lose some data occasionally.

Summary: Love it and worth the money to keep using it monthly. Don’t have to deal with any paper copy’s anymore

Positive: Had been doing invoices on paper for some years and would be hard to find previous repairs even being organized since it was per month/year so moving to ari helped a lot with just being able to pull up all previous repairs electronically but it also shows on carfax

Negative: Only issue I see if being able to link proceed with it which I do but doesn’t work it’s just blank

Summary: ARI is everything I am looking for as Mobile Mechanic. It makes my business professional and stand out from everyone else.

Positive: ARI is mobile device friendly and is best used for a small shop or mobile mechanic or road service.

Negative: The software cannot handle large inventory parts, if you have over thousands of inventory items it will crash at times and be slow to load. Also it would be nice if ARI could accept ACH/Zelle.

Summary: Overall, this software has been a great investment for our shop. The time savings, ease of use, and customer communication tools far outweigh the few minor issues we've encountered.

Positive: We've been very happy with this software since purchasing it. It's user-friendly and easy to learn, which made the transition smooth for our team. One of the biggest advantages is how much it reduces the manual work involved with inventory management, saving us time and helping improve accuracy. The customer communication features are also excellent, making it easy to send updates, estimates, and keep customers informed throughout the repair process.

Negative: There are a couple of areas that could be improved. The diagnostic section can be slow to load at times, which can interrupt workflow. We've also found that the recommended oil capacity isn't always accurate for every vehicle, so it's important to verify the amount before completing a service.

Summary: ARI may be built for auto repair, but its structure and transparency align perfectly with our GMP work culture. It streamlines task accountability, supports detailed digital service records, and keeps workflows lean qualities we value deeply in regulated environments.

Positive: ARI has enabled our auto service unit to standardize every step of repair from inspection to final invoice mirroring the same structured approach we use in GMP-regulated environments.

Negative: Compared to enterprise GMP platforms, ARI’s integration ecosystem is still growing. Sync with specialized diagnostic systems or advanced asset management tools is either manual or requires API workarounds.

Summary: Before ARI, it used to be very hard to manage tire storage however now it's way easier to enter the tire storage details as well as complete an inspection for the tires.

It's easy to locate the shop billed hours and the technician productivity and efficiency

Positive: Appointment booking is a very nice feature, I like how it is set up in a way where it send automatic reminders to customers.

Also, the Motor integration is very helpful to find the specifications of all of the different fluids

Negative: I wish there was a way for me to click a button to clock out all of the technicians at the end of the day given that unfortunately they always forget to clock out.