ARI (Auto Repair Software) Reviews

Summary: Great app easy to use very professional lots of features to run you business efficiently and professionally

Positive: It’s fast user friendly it’s professional and has lots of great section to run your business efficiently

Negative: No complaints great app dont have anything bad to say

Summary: We are very happy that we found ARI and it's perfect for our business and what we use it for. There's a lot more functionality that we haven't gone into yet, but the nice thing is that ARI is always evolving and they're always releasing new features/functionality so as we continue to grow we will start utilizing these additions more.

Positive: We own and operate a completely mobile company so having a platform that is mobile first has been really helpful to our business. The ease of use and (internal UI and customer UIs) are both great. We've been using ARI for the past 8 months as our business is scaling and the affordability, ease of use, and functionality of this platform have been great. The AI features, labor guides, book values, and procedures; have all been great additions and nice to have all in one place.

Negative: Sometimes the connection with PartsTech can be a bit cumbersome (doesn't always import the selected vehicle into PartsTech). It would also be nice to see the actual resell price (wholesale and list prices are un-useable and non-sensical).

Summary: Overall ARI is a fantastic tool for shop owners. Your able to get a complete shop management tool for under 60$ / month. Pack full of features and a support staff that respond right away.

Positive: Very low cost. Very easy to get started. Tool is very powerful and if full of many great features.

Negative: A few bugs remaining that need to be looked at.
Would like better tracking on work items declined that can be used when cust. returns next time.

Summary: This has saved my shop a lot of time! I would definitely take the chance and set up this product; it will take your shop to the next level.

Positive: This software covers almost everything my shop needs to operate daily.
It is a time saver, and easy to add new customers with an ID scanner.

Negative: Doesn't support the older square terminal for integration with Ari.

Summary: ARI is intuitive, easy to use, easy to navigate, and a huge time saver. I absolutely love this software and will continue to use it and support it.

Positive: I love the repair assistant AI, it has always been pretty accurate and helps narrow down things when troubleshooting and doing diagnostics. The inspection features are amazing! The integration of labor guides and being able to build an estimate from them is a life saver! The absolute best thing about ARI is the price point! For a small one man show like me, being able to have professional shop management software at a fraction the cost is a life saver.

Negative: There isn’t really anything that I don’t like about ARI. I have used other big name brand shop management software and in my opinion, ARI is the best bang for the buck.

Summary: Overall I have enjoyed this software and will be continuing to use it, you can't beat the value that ARI offers in comparison to other shop software.

Positive: The amount of features for the price is unmatched. The ease of converting job cards to estimates and to invoices is super helpful. and the way it integrates with partstech.

Negative: The AI Labor guides can be hit or miss, sometimes it doesn't work at all and sometimes it's a little off.

Summary: I’ve used a lot of automotive software over the years, and ARI has been one of the best values for an independent shop. It has everything I need to run my business professionally without feeling overly complicated. My customers love the digital inspections and online approval process, and it’s made my workflow much more organized. There are a few areas I’d like to see improved, but the development team is constantly adding features and listening to feedback. I would absolutely recommend it to any mobile mechanic or independent repair shop looking for an affordable, modern shop management system.

Positive: * Very easy to learn and navigate.
* Professional looking estimates, invoices, inspections, and customer communication.
* Online booking and customer portal work well.
* Digital vehicle inspections are clean and easy for customers to understand.
* Good CRM features with reminders and follow ups.
* Makes it easy to keep all customer and vehicle history organized.
* Mobile app is useful when I’m away from my computer.
* Has helped me present work more professionally and build customer trust.
* Integrates well with parts suppliers and other services.

Negative: * Mobile app still has room for improvement and doesn’t have every desktop feature.
* Reporting and customization could be more advanced.
* A few small workflow quirks that take extra clicks.
* Some third party integrations could be deeper.

Summary: Overall, I bought this system over a year ago and it’s worked out pretty well, my customers like it and I like it cause it’s fast and simple. I get a quote out the door in three minutes. Sometimes I don’t even have to see the customer in person because all of it I can do through email or phone number.

Positive: Number one would be the price and number two would be the simplicity of using this. Number three would be how I can send an email or text message to the client, which makes it super fast.

Negative: The only thing I don’t like about this is how I have to buy credits and I use alldata and alldata isn’t the feature

Summary: Very happy with this app and it is very user friendly, over all experience with this over the past 10 months have been positive.

Positive: There is A LOT of features here. The client portal is one of my absolute favorites. With so many brick and mortar shops a client portal is not typical so having this feature AND as a mobile mechanic makes my business look that much better.

Negative: The receiving and returns for parts could be better, it’s very difficult to track.

Summary: The greatest ever product to ever use as a platform i'm very easy to use.I'm very happy I chose this product to use on my business platform

Positive: I like how it help me keep my business in order and i was able go keep all my work on one platform

Negative: There are no concerns or any flaws. Product, this platform was made for automotive. Industry.

Summary: Overall, I love this application so far. It has made pre-approvals and payments much easier for me and helps me keep track of customers information much more easily. The price compared to competitors is the main reason I went with them. We just flat out could not afford most of the bigger name brand softwares.

Positive: I’m the owner-operator of one man mobile mechanic business with 10 years of dealer mechanic experience prior. I’ve been using paper invoices for a couple years now, and find myself not filling them out at the job site, putting them off until later, finding it inconvenient/outdated having to fill out each estimate/invoice/multi-point inspection by hand.

ARI was the best bang for my buck as far as checking all the boxes. This industry requires tons of tools, subscriptions, and overheads in general. The price was within my budget, it integrated our Square account for card payments and gave us an avenue for pre-payments / pre-authorizations on estimates before leaving for a repair.

If you have a question or concern, the help staff gets back to you extremely quickly. They listen to shop concerns and integrate improvements periodically. And on top of that, there is a parts pricing matrix that can be adjusted to auto-apply markups, which makes it harder to undercut yourself and sell inventory at cost.

The Quickbooks integration makes it very convenient once tax time comes around. If you make a point to input the cost and sale price of each item you invoice, it will calculate profits on your parts/sales tax/labor. Extremely useful and saves a lot of time when taxes come around.

Negative: So far I enjoy most of it. I initially thought each part and labor line you recommend had to be declined or approved one line at a time for a customer, so each part/labor line I would mark as “Job ‘x’” in the title to make it easier for the customer to pick and choose.

But shortly after, I found there is an option to group certain labor/part lines into a “group” where you can label that group as the job name. I believe this appears on the customer side in a traditional “Line A - B - C” format you would see on most dealership recommendation softwares.

So overall, no cons really. Just me learning how the software works.

Summary: happy with the program will continue using ari will love to merge with google reviews to make the experience better

Positive: i love the program easy to use even for a person with little experience on auto repair will continue using ari

Negative: sometimes slow loading but overall is good no major issues

Summary: Good

Positive: Amazon app that give you the idea of what goes on the vehicle.
Lovely app. Love it and use it on every day

Negative: Price

Summary: Very good value for what you get, and the software is improving continuously. For smaller shops or those just starting, I think it's an excellent choice. The price will not break the bank and the cons are workable vs the price because of the low volume of invoices that one may have to work through the kinks. The amount of features it offers vs the big boys softwares are unmatched for the price. I would recommend.

Positive: A lot of features are included where they will be an add-on for most other software. Integration of AI helps a lot with writing up reports and looking; a time saver. Integration of payment options is a real bonus. Fairly easy to learn work with.

Negative: Need more robust accounting and QBO sync integration compatibility; errors occur fairly often. Calculation of cents is sometimes off by a penny in QBO. Fields sometimes are not synced because either they are not compatible or their details are not accepted. Need better inventory, customer, inputs and category, taxes applications variations within the same invoice or work orders. Some items may be taxable and some may not, or only one tax instead of two taxes to apply.

Summary: I like this shop manager. I have used several high priced managers that are a lot more complicated to use, most with less features than this shop manager. This is a great product for a start up shop as well as a shop that has been in business for years.

Positive: The vin decoding, text/email feature, Parts matrix being customizable, labor time guide mixed with On Demand being accessible (although not complete it is still helpful), text/email of estimates and invoices. You can use it from a computer anywhere or your phone for on the go.

Negative: On demand labor is limited to just a window of year/model of vehicle. I am still unable to use my own email to send estimates/invoices to customers. Little control over various shop info/features.