ARI (Auto Repair Software) Reviews

Summary: Has been the best option for the value, easy to use, versatile, great integrations, easy online paper free process.

Positive: Works great for small one or two man operation, running a mobile service with access on all devices is easy, great value compared to other software options

Negative: Occasional glitches, sometimes doesn’t save work if multiple people are in same job card

Summary: I like ARI, they are making changes so i see huge potential coming down the pipeline sooner then later.

Positive: ARI is making moves in the positive direction. They are always taking input and making changes and adjustments. I own a powersports shop and it works pretty good for what is needed.
They are adding more powersports units all the time. The system is pretty easy to use as well and self explanatory. Payment integrations work well. Inventory system works good.

Negative: A lot of shops run off desktop and while it works well on desktop some features are geared toward the mobile app. Such as scanning parts to add to inventory..
I use the SMS part to let customers know their order is done, but I would like to be able to customize what it says to the customer by using code to pull certain things out of the invoice. As of right now its all manual typing

Summary: Overall happy with the product. For the price point it offers great features. The employee section and job punches need some work.

Positive: Low cost compared to other shop management softwares. Good inventory tracking. Easy billing creation and monitoring, nice interface. Constantly updated with new features.

Negative: Needs a better employe/employer system for time punches on jobs.

Summary: It solves three huge issues-

1. it provides each customer with a clear and easily understandable estimate and invoice

2. it provides our staff with a clear picture of what each car needs

3. The information in ARI is transferable to similar estimates, saving us dozens of hours each week.

Positive: ARI allows me to give my customers and my staff a clear picture of what each car needs to be excellent. It has saved me countless hours with its easy to use inventory and estimating system. it also alleviates the pressure of communicating with each customer about details i can easily incorporate into each estimate.

Negative: Not much...referring to models without a superlative in their model subtype as "base" when you are working on a Mercedes S600 or similar expensive car would be nice.
I also wish the program was compliant with Florida's right to an estimate law. i have bene told it does not meet the state's criteria, so I have to get each customer to sign a form that the state of Florida requires.

Summary: Just basic shop management and service intervals. Also helps with invoice and revenue numbers. I definitely am a lot more productive. Business increased.

Positive: The software is user friendly. Easy to navigate. The clock in feature and vin decoder are amazing but what I really love is the online payment option and the fact that a client can electronically sign estimates is great.

Negative: To be honest. There isn’t anything I dislike about it. I’ve used other shop management systems in the past but I truly enjoy this platform and that’s why I stay a subscriber

Summary: Overall I’m pleased with it, but time will tell! The two hundred dollar cost for pro version is a bit steep but if it all works with Quick books and has reasonable customer support it’s worth the price.

Positive: So far I love the versatility . I am not using nearly all the functions! Invoicing off my phone is kind of a pain (iPhone SE iOS 12.3.1) . Tablet or desktop version is better... I also like the ease of emailing invoices!

Negative: I install a lot of used parts ( junk yard vehicles/ salvage auction stuff). Some of my customers own the vehicles I pull parts from so I just charge labor. So on the parts list I can’t just initially add a part without putting in a price. I have to add part, hit save then go to parts list and tap item and edit it to zero and then hit back. It’s really kind of a trite beef but a real pain some times. I also don’t like that if I give a discount it still shows up as income/profit.

Summary: Complicated

Positive: It all eventually makes sense however alot of steps to just make a estimate, send it to someone, get approval, order parts and get a job going is a taaaaask and doesnt always seem like I am making the right move. Other systems are much easier to navigate and have less issues just making an basic estimate. Mids most but cost is great.

Negative: The price