ARI (Auto Repair Software) Reviews

Summary: Increasing efficiency across the board by tracking all parts purchased, optimizing the price based on revenue projections, increasing average RO prices and making sure technician hours are tracked accurately.

Positive: ARI is built around a modern shop; they are focused on the customer interaction and constant updates and improvements. The community of ARI users is strong and very helpful. The business seems to be founded and run by shop-owners, and it shows in the details. The integration with PartsTech makes it a one-stop system. An entire shop can be run with just this system.

Negative: ARI doesn't have the best digital vehicle inspections. As a user, you can build from scratch, but I've demoed other systems with a very useful and technician-friendly interface.

Summary: It assists me in communication with customers, service writing and price comparison with the parts tech system

Positive: I love that we can have one program for many different functions. It is helpful to be able to communicate with customers from their profiles and it is all documented for reference back if needed

Negative: I do not like that I cannot custom name the fee categories. I would like to add Waste Disposal instead of EPA or for us we do not deal with Tires so it could take the place of "tires" as a fee as well.

Summary: The reports the program offers are far more valuable than any report I can create I'm QuickBooks as it offers me more detailed information based on each technician or each department separately. I have 5 repair departments that all work on different types of vehicles and this allows me to categorize them for reporting purposes.

Positive: The program has a ton of features. It easily links with QuickBooks and has a variety of reports. It covers my inventory needs and makes ordering stock parts very simple. I have my main vendors set up for one push ordering.

Negative: My computer is the master, I often lose connection to my employees' computers which becomes incredibly irritating.

Summary: From an internal perspective, the system has made it much easier to manage work orders, track parts, and stay organized. The integrated texting feature allows customers to easily review inspection results, check estimates, and approve repairs with a click of a button—eliminating back-and-forth phone calls and speeding up the approval process.

Positive: So glad we made the switch to ARI! We were nervous about the transition, but it was incredibly smooth, and their customer service was top-notch every step of the way. If you're considering it—do it, you won't regret it! From service advisors to technicians and even our customers, everyone benefits.

Our customers especially love the text feature, allowing them to review inspection results, check estimates, and approve repairs with just a click of a button. The system is streamlined and fully integrated, making our workflow smoother than ever.

Another huge plus is that ARI is constantly improving based on customer feedback. They have a feature request system, so they actually listen to shops and make updates that matter. Highly recommend ARI for any shop looking to improve efficiency and customer experience!

Negative: There’s always room for improvement, and one feature that would be extremely helpful is the ability to account for core inventory. Having a more streamlined way to track cores would make inventory management even more efficient. That said, ARI is always evolving based on customer feedback, so we appreciate their commitment to continuous improvement!

Summary: Its providing me with a way to keep track of invoices and customers. I can also make a schedule with ARI as well.

Positive: I like how easy it is to create an invoice and how easy it is to create appts or keep track of customers.

Negative: The reports are poor and is not accurate most of the time. Keeping track of the parts inventory and expenses is also not accurate. I am not able to transfer anything to quickbooks either for some reason. Other features are pretty difficult to use and to understand.

Summary: Installs easily, very intuitive.many new update and features

Positive: Lots of features that other higher prices alternatives don't offer

Negative: Not much printing quality on the invoice is like a copy of a copy.

Summary: I would recommend it to anybody opening a shop for mobile business The Price is Right in the system works excellent

Positive: The system works excellent to keep track of my clients and vehicles and being able to look up vehicle repair history have the necessary tool that I use in a daily basis I couldn't ask for a better program

Negative: Honestly I don't have any negative to say about it there was a few bugs in the beginning but they work them out it works every time and it's fast and reliable

Summary: Over all everything seems to work really well for me.

Positive: Inventory control, Invoicing, Estimates, Service reminders, Accounting, Reports, Job cards

Negative: Sometimes some of the stuff gets to be a little confusing

Summary: Amazing program, great price for all that you recieve

Positive: Beautiful program with ease of use... quick and easy love it

Negative: Some vins cant be decoded but all in all I like the software

Summary: I have used this site so far for a few months now and I have no complaints. I have written a few estimates and labor guides have made this process cake work. I would recommend to anyone looking for a good software at a reasonable price.

Positive: Easy to use creating estimates and invoices. Gives a good general idea of what hours should be charged in general for each work item

Negative: The overall design/layout of the site could be a little better but overall a great software to use

Summary: Overall we as owners love the software and our clients love the convenience of it. We love that this system has everything in one package compared to other systems that had missing features. We’ll definitely keep using this system.

Positive: System is loved by our IT clientele.
Easy to use from the owners side using the computer app
Love the features for labor guides and how easy it is to look up needed information like different torque specs
Easy to track reports

Negative: Clients want an app for their profiles on a phone for apple phones not just a web link
Noticing a few main service items are needing to be added by customizing
Owners app on apple phones changed and got harder to use for some applications

Summary: Very good software. Very happy with the overall experience i have with the software. Will definitely recommend.

Positive: Im very pleased with the whole software and employees that has responded right away before. Very good software would recommend to anyone.

Negative: No cons for the price. Very happy with the overall experience.

Summary: ARI has streamlined my auto repair business operations by simplifying invoicing, tracking repairs, and managing customer records. The software is intuitive, and even staff with minimal technical skills can use it effectively. While there’s room for improvement in analytics and reporting, the core functionality is solid and dependable.

Positive: - Easy to create and manage invoices
- Customer database is well-organized
- Mobile-friendly interface for on-the-go use
- Affordable compared to similar tools

Negative: - Reporting features could be more customizable
- Occasional lag when handling large datasets

Summary: 8 out of 10 very happy with how ARI's interface is designed. A bit of a learning curve at first but once you get used to the interface it becomes a breeze

Positive: I just started my repair business in April of 2026 and I needed a reliable shop manager that had amenities similar to Mitchell 1 and AllData when I found ARI and reviewed their pricing platforms I was all in. Not only can you keep accounting records for tax time all in one widget, you also have almost all the tools needed to price out many jobs from big to small. When they updated the version to 16.1 you got another level of professional layouts such as wiring diagrams, OEM/Local/National pricing, more options on point of sales, and much more. You can use their .csv file to transfer your parts inventory, create repair bundles, create job cards for your team to make sure your shop is in lockstep with the job card, communication between customer and your shop couldn't be easier you can email/ text a estimate/invoice without jumping from one screen to another, take deposits or payments directly through ARI (if you use one of their POS systems or you can sign up with one of there options), you can now also order parts directly from ARI which is an added feature that will save you time waiting on the phone to speak with a parts representative. I would definitely recommend ARI to new shop owners who need a shop manager that has a ton of features at a fraction of the cost. Also, you can use a code reader within ARI to find codes and use the diagnostic function to guide you toward you diagnostic findings.

Negative: I have no complaints. My only recommended suggestion would be to add features for small engine repairs like mowers, trimmers, etc.

Summary: Overall coming from Mitchell1 manager pro and then garage plug I haven’t looked back since. Yes tech metric exists but why pay $400 a month when you can sacrifice some small things and pay 1/8 of the cost and have a mobile app that syncs! I honestly would recommend this to anyone from a mobile business to a full 10 bay garage.

Positive: Mobile friendly, quick and user friendly. Customer support is a solid 8/10 with good ai responses when an agent isn’t available. Constantly update the app and take into consideration what the users want to see added or improved.

Negative: The appointments section needs a visual and usability upgrade, it’s of good suggestions in the upvote Reddit like posts (forgot the name). Wish there was a way to add videos to an invoice for clients to see on the portal.