Best NPS Software of 2024

AskNicely is an innovative customer feedback platform that uses the Net Promoter Score (NPS) to measure and improve customer experience. AskNicely allows brands and businesses to collect feedback through one-touch surveys. The team can share real-time insights with them, as well as empower them to take immediate action based upon customer feedback. AskNicely integrates with many of the most popular tools that businesses use every day.

Qualtrics CustomerXM is the most flexible marketing platform in the world for customer experience improvement. It helps you gain and retain the right customers. Qualtrics CustomerXM aims to help enterprises increase customer loyalty and reduce customer churn. The platform provides tools to help enterprises improve customer loyalty and reduce customer churn. Qualtrics Customer experience is the most flexible platform in the world for improving customer experience. It makes it easy for companies monitor, respond and improve every touchpoint of the customer journey. Qualtrics Customer experience helps organizations have conversations with customers, measure their experiences across all touch points, prioritize and predict key experience drivers, drive action within an organization, and help them to plan for the future.

Advanced predictive analytics platform that helps telecom providers identify and measure key drivers that affect Churn, ARPU and CLTV. Advanced AI and Machine Learning automatically assign satisfaction scores to all customers to help you make better business decisions. The CHI platform is powered by Google Cloud and lets you play with real telco data. Access CHI to determine key drivers that affect Churn, ARPU and CLTV. Identify customer segments based upon churn risk and revenue uplift.

Unified customer feedback analytics for some of the fastest-growing companies in the world. Chattermill gives you an advantage by aggregating, measuring, and analysing all customer feedback in real-time. With a simple, collaborative platform, you can bring all customer feedback and interactions into one place. You can use AI-based sentiment and theme AI to understand how customers feel about your product. To instantly determine what is driving customer experience, filter and interpret the data. To accurately predict and identify opportunities to drive revenue, advocacy, and retention across every touchpoint, analyze customer feedback

Online customer satisfaction survey software, including CSAT (Net Promoter Score®, (NPS), & Customer Effort score™, (CES 2.0). Nicereply assists hundreds of teams from companies such as Microsoft, Hubspot, Hubspot, and Buffer in measuring and improving their customer service. - Measure Customer Satisfaction, Net Promoter Score (NPS), and Customer Effort Scores (CES) per agent or team, or company-wide - Increase your survey response rate by 200% - View your CRM data and set triggers based there - Get 3x the feedback you get without having to send more emails You can customize both the look and the content of your surveys - Create reports, track KPIs, set goals and create them.

Bulk SMS messaging, trigger words automation, and powerful pulse surveys can all be used to increase employee engagement, safety, and commitment. Remote workers can thrive by offering opportunities for feedback and engagement. Remote working is becoming more popular and necessary. However, it can also present challenges that can negatively impact employee productivity, collaboration, and overall satisfaction. To increase employee engagement, send bulk email and text messages to your employees. To improve employee satisfaction and experience, send Pulse surveys as part your people strategy. Your predefined message will be sent automatically if you text your trigger word to a designated number. Send SMS and Email campaigns quickly and easily to individuals or groups. You can send immediately or schedule it for a time that suits your needs.

Our platform helps you to measure, improve and act on your NPS®, and turn customers into promoters. A single module that measures key quantitative metrics and provides actionable insights into stakeholder emotions. This module allows businesses to engage with stakeholders in real-time through contextual conversations at their point of truth. You can dramatically increase your customer response rates by initiating conversations at the point of interaction. Integrating with internal systems via a variety of APIs to ensure real-time data flow. To enable immediate action, a secure and robust framework for data transmission is required. Start conversations across 10+ channels, including SMS, QR Codes and Email, Mobile App, Website, and Mobile App. Capability to have conversations in 19+ languages to capture real emotions and increase response rates. While allowing responses to be pulled into the dashboard, Personally Identifiable Information (PII), can be kept safe within the boundaries of an intranet.

Simple yet powerful NPS solution to increase customer happiness. You can send NPS surveys that reflect your brand identity. Get valuable feedback on a daily base. You can survey your customers through email, web and in-app channels. Analyze real-time data, monitor trends, identify happy clients and at-risk accounts, and get real-time reports. Track NPS responses by country, channel, and more with live insights. You can tag, prioritize and assign product issues to your team. Then, follow-up to resolve the problem. Enhance customer experience, make detractors promoters, and thank your brand advocates. Automated workflows can be used to ask satisfied customers to leave reviews on top review platforms or to sign up for a referral program.

Companies from many industries can use zenloop to collect, group, and analyze customer feedback received through different channels. The experience management platform automatically generates tailored and individual strategies to retain customers who are satisfied and to win back churning ones after analysing the feedback. zenloop helps companies identify growth drivers and pitfalls in their customer journey and turn satisfied customers into brand advocates and minimize revenue loss from churning clients.

MedBridge mobile apps can improve outcomes. Get your patients moving with the revolutionary Patient App. You can also access CE courses anywhere, anytime with our Clinician App. Education is the best way to improve outcomes. MedBridge provides you and your patients with the best quality continuing education, patient education and home exercise programs. This will allow you to improve clinical outcomes. We offer the highest quality online education, taught by industry-leading experts. Our video courses are evidence-based and cost-effective. They will help you expand your knowledge, better care for patients, and further your career.

Famepilot helps you organize your customer experience. Forward-thinking businesses around world use Famepilot to manage tons of feedback each year. 85% of customer interactions with you business now take place on your Google, Facebook and Twitter pages. Connect with customers who promote your brand online. Famepilot automates the customer feedback process. It captures your Net Promoter Score®, Sentiments over time, Testimonials, Online Reviews, and Online Reputation. Famepilot monitors your business activities on Google, Facebook, Twitter, 20+ review sites, and Twitter. This list is growing quickly. You can also suggest specific sites for your industry. All reviews posted online by customers can be reacted to via the Famepilot platform. Park comments for employees to respond. Do not leave any customer unanswered.

Our mission is to provide customers with a voice, so companies can offer better experiences. To be the company that provides the highest number of satisfaction surveys using technology and friendly forms. To be the best satisfaction survey platform available to companies, reducing friction and manual processes, and making it easy to access the results. Commitment to the company and co-workers. Simple and uncomplicated living is a way to value resources. The organization's survival, growth, and perpetuity can be ensured by the elf-development of its people, particularly through education through work. Entrepreneurship is a way to continuously improve product, work environment and internal processes. You should be focused on the results that add value to your organization.

Employees can be empowered to improve customer experience. Use an experience management platform to amplify your Voice of Customer initiatives. It converts customer feedback into real time insights and actions across the entire organization. Improve outcomes and drive action. Motivate and empower frontline staff with personalized dashboards and KPIs to encourage them to take action. Close the loop with case management to recover customers at-risk. Get immediate action through real-time alerts. Comprehensive feedback collection. Automate feedback collection across channels and touchpoints. Unify operational and customer data into one enterprise view. Personalised event-triggered surveys allow you to engage customers right now. Focus your feedback on the most important moments of complaints management. In-depth insights and analysis. Flexible reporting dashboards provide relevant insights for each employee and business area.

The customer experience platform that allows you scale customer-centricity across your organization. Brands can listen, learn, and delight customers. Over 10,000 frontline employees in leading companies are empowered. Global customer experiences on four continents. We have extensive experience in customer experience and have launched many successful feedback programs for marketing, customer service, digital, group operations, among other things. We also bring expertise from other domains to our partners to help them connect data across divisions and provide new insights that will create impact for their teams. The Resonate CX Platform is an end-to-end platform for customer experience management that is flexible and scale-friendly. This platform's analytical component is unique in that it visualizes customer data both structured and unstructured (e.g. Ratings and comments in one integrated environment

It is easy to centralize basic customer information and negotiation/response histories. Data items can be customized to suit customer data types across different industries. This is a great way to keep customers active. Automate marketing actions such as pop-up surveys on the site and guidance for arbitrary campaigns. It is easy to send customer satisfaction survey emails with a template that corresponds to each industry. For specific customer actions, step mail can be sent automatically. The RFM analysis is based on the customer's usage history and purchase history. It is automatically grouped into six ranks. You can take steps according to each rank.

Sphinx iQ 3 provides intuitive and efficient multi-channel survey solutions to help you at every stage of your project: from the design and analysis of your questionnaires to their communication. Sphinx iQ3 combines quantitative and qualitative data visualization methods to give you a visual representation of your results that is both rich and precise. Sphinx iQ 3 is an innovative way to make the most of your studies and to guide your decisions. Personalize your invitation messages. Your custom-made forms can be created (design, page count, questions type, thank you message, etc.). Script your form with referrals and conditional questions to ask the right question to the right person. Distribute interactive and dynamic questionnaires that can be adapted to different media such as smartphones, tablets, computers, and tablets. for a better user experience (responsive design).

Customer feedback can be measured, understood, and acted upon. Software to automate customer experience and loyalty surveys. Analyze customer feedback. You can take action on your IT systems. Customer feedback should be a part of your everyday life. Automate your surveys to get a complete overview of customer experiences and take action where it adds value. It's easy to measure, understand, and respond to customer feedback. nps.today replaces complex questionnaires with a few, specific questions that are relevant to the recipient. Automated triggers can be used throughout the customer journey using data-driven surveys. Integrate your customer satisfaction surveys and loyalty surveys across all channels. Dashboards allow you to analyse where to make improvements and to improve customer experiences. You can use AI or categorization to identify improvement opportunities. For greater insights, combine other data sources.

Umanest simplifies property management, allowing for faster organic growth. You can turn happy tenants and landlords into brand advocates so you can concentrate on growth. You know the work involved in managing a single tenant. You put in a lot of effort to provide a high-quality residential property management service. Sometimes things don't go as planned and you don’t know what the problem is. It is up to you to guess if your clients are happy or mad. Our customer satisfaction management system gives you the assurance and confidence that client issues will be discovered quickly - as they occur - which allows your team to dig in with a solution, have a conversation and resolve their concerns. Your property management service will run more smoothly, and hidden issues are brought out into the open so that they can be resolved.

Use your key metrics and data from sales and marketing, accounting, human resource management, project management, manufacturing, and purchasing to make important decisions. Stakeholder feedback is used to understand the "what and "why" of all your data with AI. Get supported insights and drive business improvements. Artificial intelligence automates the collection, storage, visualization, and consolidation of key figures, data, and feedback. AI will generate tailored recommendations for your company's actions. Data-based decisions that will help you reach your business goals. Industrytics allows you to continuously collect data and connect key figures through interfaces with your software applications (ERP CRM, accounting systems and time management software, Excel spreadsheets etc.). You can also receive feedback via automated feedback surveys.

Gartner has recognized Alterna CX as one of the top 3% CX software vendors worldwide. Our AI-based solution simplifies, simplifies and organizes all the increasingly complex CX signals generated via customer interactions, such as surveys, complaints, social and online conversations, and other communications. Alterna CX provides an AI-based solution that simplifies, organizes, and streamlines all the increasingly complex CX signals generated via customer interactions, such as surveys, complaints, social media and digital conversations. Our machine learning technology tracks and organizes the data and alerts customers to potential problems, opportunities, or issues that should be monitored by customer service professionals. Our technology is user-friendly and reduces the amount of screening and sorting work. It also flags the factors that are most important for customer satisfaction and loyalty.

Predictive Customer Insights Platform seamlessly combines quantitative and qualitative data, offering Zero Party Data insights and code-free simplicity. Discover a better way to understand the behavior of your customers. Pre-built connectors, and 100+ integrations are available. ConvertML is available for free.

SaaS solution to all your Customer Engagement needs, including marketing activation, management, and measuring ROI. We help brands to build a new, balanced relationship that allows them to thrive in a consumer-driven era. Solutions to improve the relationship between customers and brands. Transform customer experiences into business opportunities Companies can use our services to capture customer information and make data-driven decisions that will improve their business. Our turnkey solution will transform your customers into valuable contributors. We collect, analyze and disseminate customer reviews. Artificial intelligence can help you increase your shop and web sales. Send personalized campaigns to all channels to engage your customers. Organise shopping parties and individual shopping sessions via live video broadcasts on your ecommerce website and your social media networks.

We make it easy to send Employee Net Promoter Score® surveys. You can send eNPS surveys by email or text message. Email surveys are not suitable for employees who are out in the field. We are the only company that offers SMS text surveys in addition to email surveys. Filter eNPS scores based on location, department, or manager. Send via email or text message. You can schedule surveys to be sent automatically every other month or quarterly. Surveys should be kept anonymous. A Net Promoter Score® for employees is a simple answer. It answers a simple question: Would you recommend working here to friends? The answers are scored on a scale from 0-10, with 10 being extremely probable and zero being extremely unlikely. Promoter is someone who scores 9 or 10. Scores of 6 or lower are considered detractors, while scores of 7 or 8 are considered neutral. We can send any group (or all of them, it's upto you!) Each employee will receive an anonymous eNPS survey at a time that you choose.

The Clarabridge Platform combines all VoC data, customer interactions, and feedback into one platform. AI-powered speech analytics and text analytics combine with the best Natural Language Understanding (NLU) in the industry to evaluate the conversations customers and employees have every day via phone calls, chats, private messages, and social media. Clarabridge provides timely answers to your questions about ease of business (Effort), customer loyalty, emotions, root cause for NPS change, high contact volume, churn, and many other topics. Clarabridge insights allow you to make fast decisions, track results, and act quickly. Clarabridge is a partner that provides solutions specifically designed for customer experience. It also has an AI-powered best in class text analytics engine. This allows you to understand every customer interaction and move beyond complexity to clarity. Clarabridge is the only platform that captures what customers say.

We live in an "experience economy". Customers value their experience more that the product. Customer feedback and data analysis are essential to manage customer satisfaction. To do this, you need to analyze your main indicators - NPS(Net Promoter Score), CSAT [Customer Satisfaction Score] and CES (“Customer Effort Score”) - to optimize your customer experience. Vocaza helps you manage calmly and improve customer satisfaction.