Best Marketing Software for Amazon Connect

HERE is the #1 Location Platform For Developers*, ranked above Google Mapbox and TomTom in terms of mapping quality. Switch to a higher-quality offering and take advantage more monetization opportunities. Rich location data, intelligent products, and powerful tools can all be combined to propel your business forward. HERE allows you to add location-aware capabilities into your apps and online services. You get free access to over 20 market-leading AAPs, including Mapping and Geocoding, Routing and Traffic, Weather, and many more. Sign up for HERE Freemium to get access to the HERE XYZ Map Builder, which offers 5GB of storage for all your geodata. No matter what your level of skill, you can get started with industry-leading mapping technology and location technology. *Counterpoint 2019 Report

Dynamics 365, the next generation CRM and ERP application, can accelerate your business growth. Unify your data. Get predictive insights. Achieve amazing results. Make smarter decisions. You can take actions that will drive your business. Build stronger relationships. Increase productivity and performance. A single view of all customers. Find and nurture the right leads. Connected customer experiences. Keep up-to-date with market trends. Deliver positive customer experiences--faster. Optimize your resources and make technicians more efficient. Reduce operational costs. Redefine your traditional global financial management. Automate processes to improve efficiency. Reduce operational costs and financial complexities. Transform from reactive to proactive operations. Automate and simplify manufacturing and supply chain management. Maximize the lifespan of your assets. Unify your digital and physical commerce. Personal engagement is a way to build brand loyalty. Exceed customer expectations.

Korbyt Anywhere, the workplace experience platform, powers the hybrid workplace experience for modern enterprises. Publish once, reach everyone in your workplace with personalized content and data on any screen and anywhere. Smart Signage You can create and configure digital signage content that targets specific audiences, people, roles, or locations. The platform will automatically deliver engaging data, content, and experiences. Space Management With a smart, interactive solution, you can welcome guests and employees back to the office. It manages the safety, display, and reservations of your remote and in-house work environments. Mobile Transform your workplace to be anywhere, anytime. Your workplace can be mobile with access to information and tools from anywhere, thanks to the increasing number of people working remotely. Integrations Korbyt Anywhere is a leader in the industry, offering hundreds of data connectors that simplify access to data and applications.

This web-based solution, compatible with Amazon Connect, Five9, Genesys Cloud CX, and Webex Contact Center, allows you to display real-time data on large screens in contact centres (wallboards), as well as directly on the computers of supervisors, agents, and even on mobile devices for executives (dashboards). Visual alerts (color changes, blinking), and audible alerts (one time, repetitive) based on your thresholds can be set up and changed easily. You can schedule a demo or test it for free to see how you create unlimited views using out-of-the box key performance indicators (KPIs); pictures, marquees/tickers, YouTube videos; and PowerPoint slides (via PDF export. 2Ring Dashboards and Wallboards takes care paging through your content). 2Ring Dashboards & Wallboards allows supervisors and business users to present information in real time to every screen.

AWS Marketplace is an online catalog that allows customers to discover, buy, deploy and manage third-party products, data and services within the AWS ecosystem. It offers thousands of listings in categories such as security, machine-learning, business applications, DevOps, and more. AWS Marketplace offers flexible pricing models, such as pay-as you-go, annual subscriptions and free trials. This simplifies billing and procurement by integrating costs in a single AWS bill. It also supports rapid implementation with pre-configured applications that can be launched using AWS infrastructure. This streamlined approach allows companies to accelerate innovation, reduce the time-to market, and maintain better controls over software usage and cost.

Servion's ServEngage is a powerful video engagement tool that allows customers to connect with companies in the context of their service journey (websites, mobile apps, kiosks, etc.). Customers can access the service from any device connected to the Internet, including a smartphone, tablet, laptop, or smartwatch. The solution easily integrates with existing contact centers and digital channel systems (i.e. website, chatbots and mobile apps. It integrates with existing contact center platforms and digital channel systems (i.e. ServEngage complements your existing technology stack and enhances the way customers use video to engage with your brand. The solution empowers agents with visual guidance, provides personalized customer support, and improves Net Promoter Score (NPS).

Our products and solutions enable customers to seamlessly move - from digital self service to human agents and back. They enable agents to spot customer context and drive Next Best actions. Managers can make smarter business decisions.

CX Hub is a cloud platform that connects enterprises to customers to deliver a next-generation customer experience. CX Hub allows companies to offer a natural and revolutionary customer experience via voice calls, voice assistants, and their preferred messaging channels. It joins the silos CRM and Contact Center with messaging, AI, journey analysis & data. Contact center messaging: Voice agents can identify and text a caller while they speak, allowing them to contact them in real-time. Agent can also view a complete history all messages sent to and from a caller's phone number. Chat Agents can use their toll-free or toll-free numbers to communicate with customers via SMS or MMS. Customers have the option to move from voice to message and skip being on hold.