Best Web-Based HR Case Management Software of 2024

PMG is a low code software platform that allows users configure automation solutions and business apps to drive digital transformation initiatives. PMG's low code platform allows you to automate business processes, integrate existing systems, and provide a unified user experience. Both IT and business personnel are empowered to create, deploy, maintain, and monitor solutions that meet their specific needs. These features are part of the PMG platform: * Application Portal * Dashboards * Formulas * Workflows * Integrations * Reporting

A HCM system that adapts to the future. Your workforce, where and how they work, and even the skills that you need to adapt, all change. How can you adapt to the future? Meet Workday Human Capital Management (HCM). Machine learning allows you to understand the skills of your people today and build talent around those skills tomorrow. Workday Human Capital Management allows you to make recommendations, suggest learning, and keep the lines of communication open. It's possible to do it at scale. Our augmented analytics uncovers insights from large data sets and explains why in stories that you can understand. Intelligent automation is provided throughout the attract-to-pay process. This eliminates manual tasks and empowers your employees to be their best selves. Workday HCM can help you manage your workforce, from compensation and payroll to benefits tracking and time tracking, to time tracking and more.

Civica Complaints Management is an enterprise complaint management software, powered by the iCasework platform. A cloud-based and user-friendly interface allows users to manage, capture, and learn from customer complaints, inquires, and feedback across your entire enterprise network. Civica Complaints Management is highly configurable and can be tailored to meet your organization's complaints management needs. This will improve service levels, comply with regulations, and enhance the customer experience.

Case IQ makes it easy to manage HR, fraud, compliance investigations, and more from start to finish with i-Sight. i-Sight is a cloud-based solution that helps organizations manage their investigations and analyze the results. The top features include workflow alerts, case review, collaboration, trend reporting, case assignment, and workflow alerts.

Ekdesk's Case Manager software allows you to easily document workplace issues, from employee performance or misconduct to harassment, discrimination complaints, and store them in a central, auditable and searchable database. Case Manager Enterprise supports multiple users and e-discovery functions.

Ethicontrol is a platform that supports the entire lifecycle of a message, incident, or message - from its origination to its final resolution. Our web-intake supports 40+ languages as well as automatic translations. We offer voice processing and toll-free lines 24/7. Our case management support scenarios and workflows include delegation, classifications and priorities, tasks, case files and fact trees, team conclusions, and powerful analytics. Our platform is compliant to the EU Whistleblowing directive, UKBA, PIDA and Sapin II, FCPA as well as ISO 37001, ISO 37002, and many other frameworks. We offer pricing plans that can be customized for any company size. We don't charge users. Different options for rollout: Any location, jurisdiction, SaaS-based, on-premise or in any other manner.

AutoCount has more than 25 years of software development experience. Its primary business is to provide high-quality accounting software and other business applications to small and mid-sized businesses. AutoCount Accounting, AutoCount Point of Sale, and AutoCount Payroll are the most popular choices of SMEs in Malaysia and the surrounding countries. 300 authorized dealers are available to support more than 200,000 businesses and 600,000. Users from different industries/sectors. AutoCount allows you to create as many templates for commonly used documents as you want, and schedule all future recurring transactions. A few simple steps can help you increase productivity and efficiency in your daily routines. Recurring transactions and accounting entries can cause a lot of repetitive and tedious work for many businesses. You can now schedule all future transactions and generate entries automatically.

HR Acuity is the only platform that's specifically designed for employee relations and investigation management. Our HR case management solution allows organizations to create a better workplace and perform thorough and comprehensive fact-finding into employee conduct allegations, while minimizing legal and financial risk. The platform allows for consistent documentation, search, reporting, and post-hire as well as exit interviews.

Dovetail Software offers an HR Service Delivery Experience that includes HR Case Management and Employee Portal. It also provides reporting & analytics that enables HR to achieve excellence and meet the needs of modern HR teams. These requirements include improving the employee experience and improving the HR Experience of delivering human resources services. Dovetail Software was founded in 1996 as a CRM company (Customer Relationship Manager) based in Austin, Texas. It started out focusing on the customer service and support market and implementing products for large-scale enterprise organizations. We changed our focus in 2008 and created products for global workforces, specifically HR Service Delivery. Our current product line includes Employee Portal, HR Case Management, HR Knowledge Management, Reporting & Analytics, and HR Knowledge Management.

With efficient, intelligent services, you can eliminate frustration and increase employee satisfaction. ServiceNow HR Service Delivery gives employees the experience they want. Reduce repetitive tasks and increase employee productivity by using fewer resources. Oversee lifecycle events such as onboarding and offboarding in multiple departments. Enterprise-wide workflows increase efficiency, and give full visibility to the entire process. Increase staff efficiency and service delivery by having a clear view on employee requests.

Workpro does everything you need, and nothing you don’t. This is case management as it should be. Integrate with web forms, social media and company systems. Create, edit and save correspondence without leaving the case. All in an intuitive system trusted by some of the UK’s leading organisations. Consistent, compliant complaints handling: To help you get it right, Workpro provides an all-in-one solution that lets you track and manage every complaint. Know exactly who's doing what and when, using centralised dashboards that your whole team can access. Go beyond your standard HR system: Automate processes, track timescales at a glance and generate reports – all giving you the control and consistency you need to make sure you’re dealing with employees fairly, each and every time.

HR HelpDesk, an industry-leading software for automated HR case management and call tracking, is HR HelpDesk. HR HelpDesk, also known as HR Case Management, allows human resources and HR service centres to efficiently manage employees' questions and inquiries. It improves HR service delivery, enables automatic workflows and tracks cases until closure. Our experience in HR software has been extensive. Our internal team is familiar with HR professionals and has worked with thousands of them over the years on software builds. They don't have the time to ask HR questions, and HR is not getting anything done in the context the actual business. HR will see increased business value if they have better access to information. Reduce frustration and increase employee engagement. Engaged employees are more productive for the business. Employees will be happier if they aren't constantly searching for the right thing. Instead, they can concentrate on the aspects of their job that they love.

Track all costs associated to cases, including temporary staff, absences, court costs, and employment tribunals. You can keep track of deadlines using case dashboards, visual case timelines, task management, alerts, and case dashboards. With integrated email, letter templates, and document capture, your team will know what tasks are due each day. With insightful reporting, you can spot trends and patterns. You can drive positive change with better visibility of case lengths and costs.

Leena AI is an AI-powered HR Assistant that provides instant responses to employee questions, improving employee experience. Leena AI can be accessed on multiple platforms and communication channels. Leena AI uses a standard platform UI to ensure minimal confusion and the best possible user experience. Leena AI allows multiple employees to communicate simultaneously. Leena AI eliminates the need to wait before asking a question or receiving an answer. Leena AI allows for personalized interactions with each employee. Leena AI uses the best security features to protect your data from prying eyes.

Custodian protects your email and case information within Microsoft 365. It extends the capabilities of SharePoint to allow you to manage cases easily. Microsoft 365 offers familiar and secure case management tools that can be accessed from Microsoft Outlook. SharePoint lists and sites can be used to store case content. Each case type can be given structure, metadata, workflow, and policy. To provide the necessary building blocks for each case, create case templates for different case types. Custodian can be used by organizations to provide easy SharePoint case management. Users will love custodian's flexible templates and ability to provision cases easily.

Submit, track, and respond to HR-related inquiries with Infor® Case Management--modernized, self-service HR service delivery software. Employees, managers, and HR can all use the Infor Global HR system to create and manage cases and resolve most routine inquiries. Multi-tiered approach to HR service delivery and case management software. Explore searchable, browsable personalized HR information. Individualized service for employees To improve your processes, collect valuable feedback from employees after a case has been closed. Ensure that cases get to the right resource.

Our cloud-based technology solution revolutionizes the management of employee relations processes for employees, line managers, and HR. Our innovative technologies allow HR, line managers, and employees easy access to the right ER tool at the right time to support taking the appropriate action with confidence, delivering efficiencies and reducing risk, and capturing data to feed useful insight. Managers can take control of people matters without introducing risks by taking employees on guided, tailored journeys through employee relations. Process Manager is an innovative and purpose-built ER process management engine that can be used by both HR and line managers. It simplifies ER processes, streamlines delivery, and creates efficiencies. Your managers will be guided through the ER process and prompted to take appropriate action. They may also engage with HR if there is risk or complexity. A full audit trail of each action and decision gives you assurance.

Solutions that make it easier for employees and HR teams. PeopleDoc's HR Service Delivery solutions are designed for HR to simplify complex operations, improve compliance, and increase efficiency. Our solutions are so enjoyable that employees actually enjoy working with HR. Employee Case Management and Knowledgebase - Empower employees to solve questions through a personal portal and to submit HR requests when they require additional help. Automate manual tasks and save time with no coding. Advanced document management capabilities make secure document storage easy to use on any device. Create easy-to-read dashboards that reflect your business's needs and measure your priority KPIs.

CaseTrac is the most popular case management software on the market today. It features game-changing innovation in the use artificial intelligence, best practices workflows, and features designed by HR professionals for HR professionals. CaseTrac™, which offers the most comprehensive intake methods in the industry, allows you to report any company concerns and then collects, manages, and resolves any incident. We protect the anonymity and offer seamless communication with each individual who reports. ETHIX360 believes that more constituents will help your company learn, grow, and improve its overall performance. Our Web Services application provides an API to major HRIS solutions, allowing maximum utilization and value. The solution features a powerful workflow engine, notification matrix, and a comprehensive, user-friendly reporting and analysis platform.

Employees expect HR to provide real-time, on demand services in today's digital world. But that's not easy. Cherwell HR Service Management allows organizations to streamline and automate HR services delivery for fast and efficient case management and employee on-boarding. It also includes a self-service portal that provides better and more productive employee service experiences. To make it easy and efficient for new hire transitions, automate internal onboarding and integrate with other departments workflows. The HR self-service portal can be used to resolve most direct employee inquiries and increase HR staff productivity. Employees have easy access to information about their employment, benefits, and company culture.

Organizations of all sizes can use Infor HR Service Delivery to achieve more with less resources. This multi-tiered service platform allows employees to resolve more that 70% of routine inquiries and transactions without the intervention of HR. HR can concentrate on more valuable projects with a motivated workforce and modernized HR self-service. Delivering user-friendly HR Self-Service can ease the burden on HR when budgets are tight or staff numbers are limited. It also provides employees with the information they need. The Commonwealth of Pennsylvania was able to use Infor's state of the art HR Service Delivery technology to provide one solution for its large population. It can service thousands of job classes through one HR center.

Mihi combines all your global Human Capital Management needs (HCM) in one system. It is a unique HCM system that includes country-specific labor, benefits, and data privacy. This allows you to be compliant with local laws and gives your employees a robust self service tool to manage time, attendance, leave, and other matters. Mihi's user-friendly modules make it easy for employees manage their day-to-day needs. The system logs all important data and makes it accessible to the HR and Payroll teams upon request. Cloud-based software is accessible from any device and at any time. Our technology is supported by a team that includes software engineers, payroll experts, and HR specialists who will work with you to customize the platform to meet your needs. They also provide ongoing support for complex technology integrations and detailed analytics.

Speakfully is a simple reporting and tracking platform. It gives you real-time information and insight into your workplace culture. It also provides employees with tools that allow them to voice their concerns or issues.

Every day, HR teams receive hundreds of requests and queries from employees across the business. These queries can range from simple requests for information to long-running, complex inquiries and sensitive cases. Many Shared Services and HR teams are realizing that these processes are no longer possible to track using traditional methods. They are instead looking for solutions that can manage all of their work tasks from one platform. Sunrise HRCM will give HR teams a single platform for all employee support interactions. They will also be able automate and manage key HR processes and spot trends over time. This will ensure consistency and accuracy in issue resolution and advice. Sunrise HRCM is the ideal solution for HR Service Delivery and shared services capability.

Check out how Spot workflows have been adapted by customers to fit their culture and policies. Spot can be used to manage sensitive internal communication between employees and managers. Spot receives higher follow-up engagement than other solutions. Spot acts as a neutral third-party and offers chatbots or anonymous email to keep communication lines open. Spot automates manual, error-prone workflows and creates user-friendly experiences to reduce risk and waste time. You will have fewer incidents that should never have been there thanks to the guided workflows you create for your policies. You can scale sensitive communication by providing multiple channels for employees and HR to continue conversations, anonymously or not. Your data should work for your business. Spot integrates with your existing systems and you will never be charged for access to your data.