Business Software for Zendesk

We provide MSPs with adaptable, dependable, and innovative cloud-based communication solutions that empower them to expand their operations with precision and focus. BVoIP was developed in response to the genuine challenges and frustrations experienced by actual MSPs. Prior to assisting MSPs, we spent 17 years as one ourselves, gaining valuable insights into the industry's flawed communication strategies that relied on a haphazard mix of unreliable products and services. This often resulted in high operational costs and excessive demands on customer support. Recognizing the need for straightforward and scalable communication solutions, we pioneered a new approach that utilizes cloud technology to streamline business communication, eliminate back-office inefficiencies, and ensure that phrases like "can you hear me now" become a thing of the past. With our comprehensive and standardized communications platform, we are now equipped to provide MSPs with the essential solutions they have been seeking to thrive in a competitive landscape. Ultimately, our goal is to transform how MSPs manage communication, allowing them to focus on their core business objectives.

Eliminate unproductive searching. In the modern world, information is often dispersed across various cloud services and devices. Saasuma’s comprehensive search tool navigates this disarray, helping you save valuable time and enhance your efficiency. Access all your documents and data seamlessly from a single platform. Synchronize your information across multiple clouds and devices effortlessly. You can view, edit, and collaborate from one unified interface, taking your search capabilities to the next level. This innovative tool allows you to search through all your connected cloud applications and devices simultaneously—even without knowing the exact name of the file. The average worker dedicates around two hours each day to locating information within their software systems. By utilizing Saasuma, your team can avoid frustration and connect more effectively than ever before. Employ real-time analytics to refine your software usage, reducing unnecessary subscriptions and ensuring better compatibility. With Saasuma’s insights into your workflow, you can implement adjustments that save both time and money, while also enhancing collaboration and editing capabilities. This way, you can optimize your cloud resources like never before.

Harness the Potential of AI. We assist businesses in reducing costs through the automation of repetitive tasks, all without requiring any coding. Here’s how Rebotify can elevate your organization. Our intuitive drag-and-drop interface enables you to automate current processes in mere minutes instead of weeks. Our platform has successfully automated numerous processes for prominent brands, ensuring it is secure, reliable, and scalable. Since improvement can only be achieved through measurement, we offer comprehensive insights to refine your operations and enhance team performance. Rebotify integrates effortlessly with your current systems to automate workflows from start to finish. Our solutions can be deployed instantly across various messaging platforms. By integrating smoothly with your existing systems, Rebotify empowers your workforce to concentrate on more valuable initiatives by automating mundane tasks with the aid of an AI chatbot. Forward-thinking companies are turning to Rebotify to energize their operations and drive growth. Discover how Rebotify can transform your business today.

FixFinder offers a comprehensive set of self-service tools designed to enable users to resolve issues independently. It simplifies intricate IT procedures into a streamlined Q&A format similar to that of Tier-1 support! Transform your operational guides into personalized Troubleshooting Wizards through an easy-to-use decision tree creation interface. Additionally, our desktop application integrates seamlessly with various platforms such as Autotask, Connectwise, Zendesk, Bloomfire, Sharepoint, StatusPage, and several others frequently utilized by IT teams and managed service providers, enhancing user experience and efficiency. This ensures that help is always just a click away, making problem resolution quicker and more accessible than ever before.

User Relationship Management takes over where your CRM leaves off, from the moment a prospect becomes an actual customer. Parlor's User Relationship Management tracks each user's relationship with your Product, Success and Support teams. This allows you to unify your entire organization around your users' needs. Monitor customers at all stages of their lifecycle, track their status and identify key risk indicators early enough to allow your CSMs intervene. All feedback can be organized into one system of record. This will allow you to quantify the most impactful needs and close the loop with your users. You can plan and visualize your product efforts using a customizable workspace that connects to customer feedback and revenue. This allows you full transparency into the priorities and why. Parlor allows you to work independently or directly with the tools that are important to you, such as your CRM, live chat, ticketing system, JIRA, or Slack.

Capture your screen or record yourself with just two clicks, allowing you to concentrate on delivering your message while we handle everything else. Whether newly created or pre-recorded, all videos are readily accessible right from your email client, but can also be sent through various integrations. With automatic tracking on each video, analyzing improvements becomes effortless. Struggling to capture the attention you need? While text can convey facts, it often falls short in evoking emotions. Let us elevate your internal communications by harnessing the power of video. By incorporating video, you can humanize your interactions with clients at every stage of their journey. Use video to create a memorable and positive experience for your customers. Strong relationships are essential for any successful sales process, so make your outreach more personal and build trust from the very first interaction to closing the deal. Enhance your communication capabilities no matter where you are working! Additionally, leveraging video can significantly boost engagement and retention rates in your messaging.

Our software for digital identity verification will help you to better understand your customers. Automate and simplify the digital identity verification of your users to ensure they are who they say they are in the most efficient manner. You can choose from a variety of validators: Facial recognition, Phone verification, Email verification, and ID document validation. We have developed a powerful set of capabilities that will provide you with a superior process for verification: - Combine our digital validaters with our team of DI specialists: Receive support from an ID team specialized to double-check failed validatons. This additional layer of security increases verification success rates. - Access to the largest fraudulent faces database of LATAM. TruFace allows users to compare photos/videos sent by their user with a database that contains more than 50k well-known fraudulent faces. - AI antifraud models: we are constantly training and improving our models to stay ahead of fraudsters.

Scrollmark incentivizes fan interaction, gathers contact information, and effortlessly delivers personalized offers directly to their inbox, fostering a devoted community. Our platform empowers brands to cultivate social networks of dedicated customers who contribute to increased sales. It identifies potential buyers on the verge of a purchase, dispatches timely coupons to encourage conversion, and follows up with cheerful reminders to enhance engagement. Through this automated approach, brands can maintain a consistent connection with their audience.