Conectys Description

Conectys, a global BPO, is known for providing innovative solutions that reduce costs and speed to market for clients. The company is made up of multilingual talent and uses cutting-edge technology and proven processes to deliver unparalleled User Generated Content (UGC), Customer Experience (CX), and call center customer support in over 35 languages. All services are powered and managed by ConectysOS, the company's Contact Center SaaS Platform. ConectysOS, an industry-recognized Automation Project of the Year finalist, provides standard features that connect to quality monitoring, workforce management, and real-time views. All at no cost to its customers. Conectys, a BPO provider, is an option for companies around the world facing market disruption and hyper-growth. It reduces costs and speeds up implementation.

Integrations

API:
Yes, Conectys has an API
View Integrations

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Company Details

Company:
Conectys
Year Founded:
2004
Headquarters:
United States
Website:
www.conectys.com/digital-solutions/

Media

Conectys Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Customer Support
Phone Support
Online

Conectys Features and Options

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI Platform

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Robotic Process Automation (RPA) Software

Analytics
Attended Automation
Code-free Development
Image Recognition
Optical Character Recognition
Process Builder
Third Party Application Integration
Unattended Automation

Content Moderation Software

Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation