Business Software for Zendesk

Hippo is an all-encompassing technology suite designed to enhance your marketing strategies and elevate customer experiences. It offers two primary features: - Conversational Support, which allows for top-tier customer assistance through chatbots that address inquiries and issues around the clock, as well as live chat options where agents can tackle more intricate challenges and offer tailored support. Additionally, it facilitates direct communication with customers via phone or audio/video calls. - Customer Engagement Automation manages various marketing elements of your brand, ensuring an outstanding experience throughout the entire customer journey. You can send out messages and campaigns efficiently across multiple platforms. With Hippo, you can provide proactive support to your customers, interacting with them through their preferred channels from a unified dashboard. This approach not only enhances engagement but also ensures that each customer receives a uniquely personalized experience that fosters loyalty.

Freshsuccess is an innovative customer success platform designed to empower software and subscription businesses to reduce churn, enhance expansion efforts, and cultivate stronger customer relationships. It provides enhanced visibility into customer accounts, allowing for quick assessments of account health, support inquiries, billing records, communications, and user engagement metrics. By identifying potential risks and opportunities, businesses can take proactive measures to mitigate customer churn while also uncovering potential advocates or avenues for growth. The platform standardizes workflows, streamlines task automation, and establishes best practices for Customer Success teams, ensuring efficiency and consistency. Key performance indicators such as churn rates, expansion metrics, product adoption statistics, and overall customer health are easily accessible. Trusted by leading B2B software and subscription companies, Freshsuccess utilizes customer health scores to reflect the characteristics and behaviors of satisfied customers. This data-driven approach allows Customer Success professionals to identify risks and opportunities without relying solely on instinct, ultimately leading to better decision-making and enhanced customer satisfaction.

Our AI is your best agent, trained to answer all questions and guide customers through every step of their journey, 24/7. Our AI is cost-effective, quick, and offers out-of-the-box domain knowledge and integration. Enterprise Bot's conversational AI is superior and can understand and respond to user requests in multiple languages. Our domain knowledge allows for high accuracy and record-breaking time-to-market. We offer automation solutions that integrate into core systems, whether it's commercial or retail banking, asset, or wealth management. You can check the status of trades, pay your credit card bills, send offers and much more. To increase sales and cross-sell, provide simple answers to complex questions about insurance products. Our smart flows will allow customers to quickly report claims using our smart flows. Our AI interface allows customers to ask questions about ticketing, book tickets, check train schedules and provide feedback.

Presenting the most intuitive no-code conversational AI platform that eliminates complications. Driven by exclusive self-learning artificial intelligence and featuring a robust set of enterprise-ready functions, the boost.ai platform stands as the quickest, simplest, and most scalable solution for organizations aiming to enhance and automate both internal operations and external customer engagements. Boost.ai employs advanced deep learning and natural language processing (NLP) combined with its unique automatic semantic understanding (ASU) technology to adeptly understand and reply to inquiries across various channels, including chatbots and platforms such as Skype, Messenger, and Slack. The platform boasts a wide array of functionalities, including a centralized repository for information, management of authentication, ready-made templates, language detection capabilities, conversational IVR, and much more. Furthermore, it empowers users to gain valuable insights through conversation analytics and performance metrics, enhancing customer interaction strategies, while seamlessly integrating with tools like Microsoft Teams, Zendesk, and Salesforce, ensuring a comprehensive approach to engagement. With its user-centric design and extensive capabilities, boost.ai is redefining the landscape of conversational AI for enterprises.

Work together with your team and connect with clients seamlessly. Utilize any communication method across various devices, no matter your location. With a unified platform for telephony, PBX, messaging, meetings, and contact center functionalities, you can easily engage with both customers and colleagues. Equip your employees with the necessary tools to enhance their productivity. This single application facilitates customer interactions and team collaboration effortlessly. Agents can work from anywhere while still delivering exceptional service to clients. Streamline your tasks with one comprehensive app for calling, messaging, and virtual meetings, allowing for real-time collaboration without interruptions. Implement intelligent features to communicate your availability effectively to your peers. Maintain strong connections and boost productivity with ease. Enjoy a complete suite of voice communication solutions, including fixed and mobile telephony alongside PBX, all centralized in one location. Regardless of the device or platform used, the calling experience remains consistent whether it’s via cellular, PSTN, or the internet, ensuring smooth and reliable communication. The ability to connect seamlessly enhances both individual and team performance, creating a more efficient working environment.

Amazon Lex is a service designed for creating conversational interfaces in various applications through both voice and text input. It incorporates advanced deep learning technologies, such as automatic speech recognition (ASR) for transforming spoken words into text, along with natural language understanding (NLU) that discerns the intended meaning behind the text, facilitating the development of applications that offer immersive user experiences and realistic conversational exchanges. By utilizing the same deep learning capabilities that power Amazon Alexa, Amazon Lex empowers developers to efficiently craft complex, natural language-based chatbots. With its capabilities, you can design bots that enhance productivity in contact centers, streamline straightforward tasks, and promote operational efficiency throughout the organization. Furthermore, as a fully managed service, Amazon Lex automatically scales to meet demand, freeing you from the complexities of infrastructure management and allowing you to focus on innovation. This seamless integration of capabilities makes Amazon Lex an attractive option for developers looking to enhance user interaction.

Voiso, a cloud-based contact centre solution, allows you to easily set up, scale and manage your contact center, while improving customer experience and business metrics. Contact center capabilities include local calling experience, smart auto dialers, AI-powered voice recognition, agent management features and omnichannel support. Voiso combines it with pre-integrated integrations with major CRM/helpdesk systems. Voiso helps you scale your communications, reach customers even in highly regulated countries, and expand your business internationally.

Your premier platform for managing lead data effectively. Collect, assess, and align lead information seamlessly with your existing systems. Enhance your processes to capture, qualify, nurture, and convert leads in an efficient and cost-effective manner. Effortlessly gather lead data from various sources while maximizing the number of data points with minimal effort and exceptional quality. Assess leads using your custom notes and inquiries prior to integrating them into your marketing and sales tools. Ensure all contact data is synchronized with your sales and marketing platforms, enabling you to initiate your conversion strategies promptly. Moreover, this streamlined approach helps you maintain a robust lead pipeline and improve overall operational efficiency.

Leah, formerly ContractPodAi, provides agentic AI solutions that harmonize workflows, empower teams, and unleash enterprise potential through automation and domain expertise across legal, procurement, finance, and beyond. Leah Legal streamlines legal processes with: AI-driven drafting, guided review, redlining, multi-document data extraction, intelligent repository search, real-time analytics, and an always-available legal helpdesk. Teams get processing efficiencies, clearer insights, and immediate access to accurate legal information, reducing effort, improving consistency, and enabling smarter, more efficient decision-making across the organization. Leah Agentic CLM unifies the entire contract lifecycle into one intelligent solution bringing together AI-powered authoring, automated workflows, advanced search, dynamic analytics, smart repository management, and conversational legal assistance. Teams gain end-to-end visibility, faster creation and review cycles, structured governance, and real-time insights. With integrated dashboards, automated redlining, intelligent task management, and centralized data, organizations work more efficiently, reduce risk, and make decisions with clarity and confidence. Leah Agentic OS is an enterprise operating system that enables organizations to design, deploy, and govern intelligent AI agents across the business. Leah Agentic OS gives enterprises the infrastructure to move beyond basic automation by powering agents that reason, decide, and act across departments like Legal, Finance, Procurement, HR, IT, and more.

Enhance customer assistance by utilizing chatbots and comprehensive knowledge bases. The tools offered by Carrot Quest facilitate revenue growth on websites without the need for additional traffic, while simultaneously improving user support. Additionally, business chat has emerged as the primary method for driving sales and delivering customer service. This approach not only streamlines communication but also fosters a more engaging experience for users.

Customers have moved beyond simply wanting an omnichannel experience; they now anticipate it as the standard. Our cloud-native contact center solution ensures that all communication channels are integrated within a single interaction, allowing agents to deliver superior service more efficiently. With features like effortless switching, transfers, and real-time coaching, agents can respond promptly to customer needs. Customers benefit from reduced wait times, fewer handoffs, and no more interruptions, eliminating the need for them to take notes during calls. This is the ideal standard for customer service. We aim to empower agents while equipping customers with the self-service options they crave. By incorporating Machine Learning, our omnichannel contact center platform elevates the customer experience, allowing clients to assist themselves while enabling agents to tackle more intricate inquiries. Our intelligent bot utilizes sentiment analysis and Natural Language Understanding, seamlessly linking to CRM systems and other resources to provide a truly unified and smooth customer experience. Ultimately, this approach not only enhances customer satisfaction but also optimizes agent performance.

To automate repetitive and manual tasks, connect your PagSeguro to +60 tools. Pluga allows you to integrate your company's API and connect to the most technological companies in Brazil and around the world. QuestionsFrequent GENERAL What is Automation? An automation is a combination of two web tools that performs one task. It must have a trigger (ex. when a payment has been approved on PagSeguro ) and an action (ex.... warn on a specific Slack channel). We protect your data and don't share it with any third parties. We are only able to act as a secure and intelligent bridge between web tools you use (or are interested) in using. This makes it easy to eliminate tedious, operational processes from your company. You will have more time to do what is important for the success and growth of your business. Still unsure? Do it now. We are certain you won't regret it!

SendSafely is a comprehensive end-to-end encryption solution tailored for contemporary businesses. It allows for the effortless sharing of encrypted files and sensitive information across any device, simplifying secure file exchanges. With a focus on security, it is trusted by prominent brands that prioritize the safeguarding of customer data. The platform is compatible with all major web browsers, requiring no software installation or management of encryption keys. Designed to aid in compliance with essential regulations such as HIPAA, GDPR, and CCPA, SendSafely offers a Business Associate Agreement (BAA) for added assurance. Users can choose from various pre-built integrations or create custom solutions using the developer API. The platform includes business-specific features like user management, single sign-on, and options for custom branding. Furthermore, SendSafely connects seamlessly with numerous popular third-party systems, enhancing them with end-to-end encryption. This capability allows businesses to incorporate encryption into their existing workflows, thus extending the functionality of their current applications and infrastructure. In today’s digital landscape, ensuring the security of data exchange is not just a necessity, but a vital component of maintaining trust with clients.

Experience IT monitoring and management like never before. Gain a comprehensive overview and swiftly address any arising issues. With patch management, remote access, and network discovery seamlessly integrated into a single, user-friendly solution, you can optimize your IT processes effortlessly. Have a minute? That's all it takes to install a robust and lightweight agent across all your devices. In just moments, you'll receive in-depth insights about your IT landscape. Although IT management can be intricate, we simplify the process for you. Automatically identify devices and services within your network, install applications remotely, and execute scripts with ease. Everything you need is included in this all-in-one powerful tool. Downtime is not an option. Panorama9 anticipates potential issues, empowering you to adopt a proactive approach rather than a reactive one. Should problems arise, you will be alerted immediately, allowing you to act before users are affected. Your security's integrity relies on its weakest link, and we’ll pinpoint exactly where that vulnerability lies, ensuring your system remains robust and secure. With our solution, you can confidently navigate the complexities of IT management.

Streamlined SaaS App Integrations Made Effortless. Kloudless is an advanced API integration platform that consolidates endpoints and data structures from various SaaS APIs, allowing you to write code just once and seamlessly connect your application with multiple SaaS providers. We have navigated the complexities of over 150 APIs on your behalf. Our expertise in communicating with and managing these numerous APIs means you can focus on your core product. Collaborate with us to ensure your application can connect with any SaaS solution your customers desire. Our Unified APIs simplify the integration process by harmonizing endpoints and data models from various SaaS APIs, enabling you to code once and integrate many. By abstracting the differences among numerous SaaS APIs, our Unified APIs facilitate rapid integration development, helping you bring new features to market faster. Additionally, we provide valuable features such as real-time activity monitoring and pre-built tools like the File Picker and Crawler, which are not always available from the SaaS providers themselves, further enhancing your integration capabilities. With Kloudless, you can maximize efficiency and deliver exceptional value to your users.

Your supporters' full potential can be realized Mobilize is a tool that helps mission-driven organizations organize events and recruit volunteers. Since 2018, we've supported 14,000,000+ actions. Since 2018, we've powered 14,000,000+ actions. Learn how Mobilize works. Nonprofits Get more volunteers to help you achieve your mission. Volunteers, Campaigns, and Committees can help you organize faster. Create a winning campaign. Sign up to volunteer Unions Get your members to take action. Advocacy groups. Create a movement. Change is possible. Mobilize. Empower. Connect. Mobilize organizer. Mobilizing is made easier by our tools. We make mobilizing easier by making it easy for organizers to automate routine tasks and integrate supporting data where they are needed.

StackStorm seamlessly integrates your applications, services, and workflows into a cohesive system. Whether you're implementing straightforward if/then rules or designing intricate workflows, StackStorm empowers you to tailor your DevOps automation to meet your specific needs. There's no requirement to alter your current processes, as StackStorm works with the tools you already utilize. The strength of a product is often amplified by its community, and StackStorm boasts a vibrant user base worldwide, ensuring you always have access to support and resources. This platform is capable of automating and optimizing almost every aspect of your organization, with several popular use cases. In instances of system failures, StackStorm can serve as your initial support tier, diagnosing issues, resolving known errors, and escalating to human intervention when necessary. Managing continuous deployment can become increasingly intricate, surpassing what Jenkins or other specialized tools offer, but StackStorm allows you to automate sophisticated CI/CD pipelines according to your preferences. Additionally, ChatOps merges automation with teamwork, enhancing the productivity and efficiency of DevOps teams while adding a touch of style to their workflow. Ultimately, StackStorm is designed to evolve with your organization’s needs, fostering innovation and efficiency at every turn.

Use potent code analysis to integrate security into SDLC. Software development must include security. It has not been historically. Static application security testing was used to be separated from Code quality reviews. This resulted in limited impact and value. beSOURCE focuses on the code security of applications and integrates SecOps with DevOps. Other SAST offerings view security as a separate function. Beyond Security has turned this model on its head by adopting the SecOps perspective when addressing security from every angle. Security Standards. beSOURCE adheres all relevant standards.

Unleash the potential of rapid omnichannel experience development and implementation with the FICX No-Code CX Platform, transforming what once took months into mere days. This versatile tool allows you to craft omnichannel solutions tailored to any sector, seamlessly integrating both native and third-party features. You can personalize the aesthetics to align perfectly with your brand identity, ensuring a cohesive customer journey. By deploying digital customer experience processes across all interaction points, you can significantly boost self-service adoption. This empowers customers to enjoy uniform experiences across various screens and devices. Additionally, bridge the divide between your customers and technological infrastructure with a fully integrated digital experience. Harness the power of pre-built connectors, comprehensive APIs, and SDKs to easily connect with back-end services, streamlining operations and enhancing user satisfaction. Ultimately, the FICX platform positions your business to respond swiftly and effectively to evolving customer needs.

A virtual PBX functions as a comprehensive service that integrates all company phone numbers into one cohesive network, preserving a complete archive of client interactions and call records. This system not only enhances workflow but also boosts both employee productivity and the quality of customer service. It serves the purpose of optimizing and monitoring how employees engage with clients, while also facilitating interactions through the CRM system. With the ability to analyze the volume and quality of conversations for each employee and the organization as a whole, it helps maintain a consistently high standard of customer support. Users will benefit from a personalized account that contains extensive information about all calls, including total counts, timestamps, durations, recorded conversations, missed calls, and in-depth analytics. The availability of call recordings allows for easy access to any discussion between the manager and the client, which serves as a powerful incentive for employees to enhance their performance. Additionally, this feature streamlines the resolution of disputes and aids in the training of new staff members, ultimately fostering a more effective work environment.

Alice is an enterprise-grade AI security and trust platform designed to protect applications, agents, and foundation models from adversarial threats. Formerly known as ActiveFence, the company leverages its proprietary Rabbit Hole intelligence engine, built on billions of real-world toxic and abusive data samples, to deliver unmatched safety coverage. Alice protects more than 50% of global online experiences, monitoring over 1 billion daily AI-human interactions across 120+ languages. Its WonderSuite platform provides comprehensive safeguards, including pre-launch stress testing with WonderBuild, dynamic runtime guardrails through WonderFence, and continuous automated red-teaming via WonderCheck. These solutions help organizations defend against prompt injection, jailbreaks, model exploitation, and policy misalignment risks. By aligning defenses with regulatory and compliance requirements, Alice supports responsible AI governance and enterprise risk management. Trusted by leading tech companies and model labs, Alice empowers businesses to deploy GenAI systems securely and scale innovation without fear.

Allow Ethyca to handle all your CCPA and GDPR responsibilities, freeing up your team’s valuable time with a comprehensive overview of your organization’s data supply chain. With Ethyca, managing Subject Access, Edit, and Erasure Requests becomes effortless, or if you prefer, it can be done entirely without your intervention. Streamline the process of returning categorized user data based on processing activities upon request, while enabling individuals to easily select and correct their data with Ethyca’s capability to access specific attributes. Simplify your CCPA compliance efforts by allowing Ethyca to manage all "do not sell my data" requests efficiently. Instead of racing around the office daily to adjust user consent preferences, you can simply rely on Ethyca. The platform connects cookie consent directly to the processing activities tied to each user's personal data record. Additionally, Ethyca features a user-friendly, customizable interface that empowers your users to manage their consent preferences effortlessly, ensuring a seamless experience. This way, you enhance user trust and compliance without overburdening your team.

Brand monitoring and analysis across both social and traditional media is essential for businesses, and Brand Analytics is designed to support the various critical functions of your company's major departments. By mitigating reputational risks and enhancing the effectiveness of public relations, it enables the creation of in-demand products and the refinement of your communication strategy. Furthermore, it contributes to elevating customer service standards and bolstering customer loyalty. Brand Analytics guarantees the acquisition of highly reliable data from a multitude of sources, including social media platforms such as VK.com, OK.ru, Instagram, Facebook, YouTube, TikTok, and Twitter, in addition to blogs, forums, review sites, mobile app stores, public channels, and Telegram discussions. It also encompasses online mass media and the websites of governmental bodies as well as influential market organizations. Through a contractual agreement with VK.com, which allows access to a comprehensive public data stream, Brand Analytics offers unparalleled completeness, speed, and quality in message analysis within the market. The scope of our monitoring includes all varieties of messages and data to ensure thorough insights. This holistic approach allows businesses to stay ahead of trends and make informed decisions based on real-time analytics.

Y42 is the first fully managed Modern DataOps Cloud for production-ready data pipelines on top of Google BigQuery and Snowflake.

Achieve precise visibility and policy application across every data endpoint in your system. This solution is tailored to facilitate your infrastructure-as-code processes and orchestration seamlessly. It possesses the ability to dynamically adjust to your workloads while maintaining sub-millisecond response times. Integration with your existing tools is effortless and requires no modifications to your applications. Strengthen your cloud security by implementing detailed data access policies and extending a Zero Trust approach to the data cloud. Safeguard your organization against potential data breaches, thereby enhancing customer trust and delivering reassurance. Designed to address the specific performance, deployment, and availability hurdles associated with the data cloud, Cyral provides a comprehensive view of your data ecosystem. Cyral’s lightweight, stateless data cloud sidecar acts as an interception service that offers real-time insights into all activities within the data cloud and ensures detailed access controls. Its high performance and scalability allow for efficient interception, effectively preventing threats and unauthorized access to your data that might otherwise remain unnoticed. In a rapidly evolving digital landscape, having such robust security measures in place is crucial for maintaining the integrity of your organization's data.