DigitalGenius Description

Our platform is constantly evolving so you can gain knowledge from the best ecommerce companies around the world. Ecommerce businesses have a unique strategic advantage because of their customer service. A frictionless buyer journey is essential. It will cost you a lot. We live in an experience economy, where customers are the most important thing. Your customers can get personalized, multi-channel, multilingual customer service no matter where they are located or when they need it. DigitalGenius empowers you to make your customers' experience exceptional with quick and accurate responses. They'll feel like they're talking to a real person, regardless of whether it's about their order or product availability, the store location, or even sizing.

Pricing

Free Trial:
Yes

Integrations

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Company Details

Company:
DigitalGenius
Year Founded:
2014
Headquarters:
United Kingdom
Website:
www.digitalgenius.com

Media

DigitalGenius Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Videos
Customer Support
Phone Support
Online

DigitalGenius Features and Options

Artificial Intelligence Software

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

DigitalGenius Lists