Business Software for Zendesk

The Waylay platform is a modular IoT solution that offers top-tier OEM technology for backend development and operational processes, facilitating the rapid delivery of IoT solutions on a large scale. It features sophisticated rule logic modeling, execution capabilities, and comprehensive lifecycle management. This platform allows for the automation of various data workflows, regardless of their complexity. Designed to seamlessly handle the diverse data patterns found in IoT, OT, and IT, Waylay integrates both streaming and time series analytics into a single, collaborative intelligence environment. By providing non-developer teams with user-friendly, self-service apps focused on key performance indicators, it significantly shortens the time to market for IoT products. Users can identify the most effective automation tools for their specific IoT applications and evaluate them against established benchmarks. Additionally, developing IoT applications diverges significantly from traditional IT development, as it entails connecting the physical realm of Operations Technology, which involves sensors and actuators, with the digital landscape of Information Technology, encompassing databases and software systems. This bridging of worlds highlights the unique challenges and opportunities presented by IoT application development.

Achieve greater precision in results with the Inbenta Semantic Search Engine, which comprehends the intent behind customer inquiries. As the most commonly utilized self-service feature, found on 85% of websites, the capability to present the most pertinent information can significantly impact the quality of the customer experience on your site. Inbenta Search aggregates information from various customer relationship management platforms like Salesforce.com and Zendesk, as well as other specified online sources. By leveraging Inbenta's Symbolic AI and Natural Language Processing technologies, this advanced semantic search system effectively interprets user questions, swiftly provides the best answers, and helps lower your support expenses. Furthermore, adopting Inbenta's Symbolic AI technology eliminates the need for extensive data training, allowing for rapid deployment and immediate advantages from the Inbenta Search engine. This means that businesses can enhance customer satisfaction while also streamlining their operational costs efficiently.

The WYSIWYG editor eliminates the necessity to learn HTML or any other markup language for its use. It features an array of integrated content elements such as images, code samples, step-by-step tutorials, videos, FAQs, and quizzes. Additionally, it accommodates various output formats, including Markdown, DocBook, and DITA. All languages can be managed within a single project file, removing the hassle of maintaining separate projects for each supported language. This tool comes equipped with several built-in utilities, such as a screenshot capture tool, tutorial creator, FAQ and quiz generators, and a GIF recorder, making it convenient for users. You can produce technical content professionally, even without prior experience in technical writing. The steep learning curves associated with traditional technical writing software are a thing of the past, as Helpinator simplifies complex tasks with an intuitive user interface. Features like the built-in phrase expander enhance writing speed, while step-by-step guides and annotated screenshots facilitate clearer documentation. Consequently, users can effortlessly generate visually appealing and effective documentation tailored to their needs. Ultimately, this tool empowers anyone to create high-quality documentation without the usual barriers.

MadCap Flare Online is a cloud-based documentation and collaboration platform designed to help teams create and manage technical content from any location. The system allows users to author, edit, and review documentation directly through a web browser without installing software. Real-time collaboration features enable multiple contributors to work on the same content while maintaining clear workflows and role-based permissions. Built-in project management tools help track tasks, manage review cycles, and keep documentation projects organized. Flare Online also integrates AI-powered writing assistance to help improve clarity, rewrite content, and accelerate documentation workflows. The platform supports translation management, allowing teams to create and maintain multilingual documentation efficiently. Hosting and analytics tools provide insights into how users interact with documentation and knowledge resources. These insights help teams refine content strategies and improve user experiences. Flare Online integrates with the Flare desktop application for advanced publishing capabilities and enterprise-scale documentation management. By combining cloud collaboration with powerful documentation tools, the platform enables organizations to scale their content workflows.

Address your integration requirements both now and as they evolve. Utilize SmartConnect’s iPAAS or on-premise solutions to achieve quicker business results. Tailor and oversee integrations effortlessly without the need for coding. Benefit from quickstart templates, ready-made connections, a robust integration framework, universal API integration, error management tools, and much more. Accelerate your innovation and prepare for the future by seamlessly linking your cloud and on-premise applications. We offer inclusive and adaptable plans suitable for both short-term initiatives and long-term integration needs. All plan options come with unlimited integrations and data processing capabilities. Our commitment to your success drives us; you will receive genuine support from professionals with extensive integration knowledge. With our tools, you can easily customize and manage your integrations while enjoying a wide range of features. Embrace the future of integration with us as your partner in success.

Liana Technologies specializes in delivering robust eCommerce solutions tailored to both business-to-business and business-to-consumer markets. Their flagship platforms, LianaCommerce and WooCommerce, empower merchants to operate online stores that are both scalable and easy to manage without technical expertise. LianaCommerce offers a seamless experience with a fully automated catalog and broad integration options for payment and shipping services. Meanwhile, WooCommerce provides flexibility as a popular open-source solution integrated with WordPress, enabling extensive customization to meet diverse business needs. The company focuses heavily on enhancing the buyer’s experience through quick ordering, real-time inventory updates, and incentives like bulk discounts. Their services include not only platform development but also ongoing support, SEO, and marketing automation to boost conversions. With a dedicated team of web specialists and a history of serving over 3,500 clients worldwide, Liana ensures stores remain competitive and customer-friendly. Their integrations with ERP, financial, and marketing systems make running an online store efficient and streamlined.

Every day, countless users are actively searching for and purchasing a wide array of products. You can list your products on platforms like Mercado Livre, Shopee, Magalu, and many others. Your online store will be fully equipped for sales across mobile devices, tablets, and computers, with a crucial emphasis on SEO optimization. Relying on a professional just to update a banner isn't ideal, is it? Here, you have the flexibility to customize the appearance of your online store, including the option to choose a complimentary theme to kickstart your e-commerce venture. All our available themes are designed to be responsive, ensuring that your store is accessible and optimized for all devices. You will also have access to a comprehensive, user-friendly control panel to manage your online shop seamlessly. Quickly register products and create bundles with ease, while enjoying integration with top payment intermediaries. The checkout process is transparent and supports multiple payment methods, allowing you to cater to your customers' preferences. Additionally, you can engage with your customers through chat, WhatsApp, or Messenger, and take advantage of our API for custom integrations to enhance your business further. With all these features, running an online store has never been more accessible or efficient.

Discover the comprehensive management features and services designed to elevate your business operations. Your online store remains accessible and flexible across all devices, including mobile, tablet, and desktop. It is fully indexed by Google, ensuring you are easily discoverable in search results. Hosted on Amazon’s reliable, secure, and scalable servers, your store experiences minimal disruptions. Select the most effective online payment options to enhance your sales conversions, including MercadoPago, Pagseguro, Paypal, Pagar.me, Yapay, Cielo, Rede, and more. Benefit from seamless integrations with leading marketplaces such as Free Market, Dafiti, Netshoes, Magazine Luiza, and B2W, among others. You can effortlessly manage all sales directly through the platform. The system also integrates with postal services and carriers like Post Office, Best Shipping, Mandaê, TNT, JadLog, Azul Cargo, Transfolha, and many more. Additionally, your platform is connected to Instagram and Facebook, empowering you to boost your business and drive sales further. Finally, the platform is compatible with major ERP systems in the market, enhancing your operational efficiency and effectiveness.

Navigating the complexities of CCPA and GDPR can be daunting, and non-compliance can lead to significant financial repercussions. Datawallet offers a comprehensive suite of tools designed to facilitate adherence to current data regulations, all while being much more cost-effective than developing solutions internally. It enables you to secure opt-in consent directly from your users, streamline the processes for data download and deletion requests, and foster trust through transparency. Additionally, Datawallet stays attuned to global changes in data regulations, rolling out new features that keep your business ahead of the curve. Our services extend beyond mere compliance; with Datawallet, adhering to regulations transforms from a liability into a strategic investment that nurtures trusted customer relationships. The Consumer First approach empowers your customers to manage their data with clarity and control, which in turn enhances trust and boosts opt-in rates. Who said compliance couldn't be beneficial for everyone involved? Gone are the days of disjointed databases, as Datawallet provides your team with a unified platform to efficiently monitor and manage user permissions. By adopting Datawallet, you position your organization not only for compliance but for increased customer loyalty and satisfaction.

Developed by CENTRL, BNM360 is an innovative AI-driven platform aimed at automating and improving the risk monitoring and management of agent banks for network managers. It includes an extensive array of features such as automation of Due Diligence Questionnaires (DDQs) utilizing industry-standard templates, a centralized database for managing agents and accounts, customizable workflows for account operations, and sophisticated solutions for invoice management and reconciliation. By harnessing the power of AI, BNM360 significantly boosts efficiency, achieving more than a 70% enhancement through digitized DDQs and automated workflows, while also ensuring a remarkable accuracy rate of over 95% in the automatic completion of questionnaires. Furthermore, the platform guarantees complete transparency with thorough audit trails and collaboration tools, which empower network managers to optimize their operations, uphold compliance, and make well-informed strategic choices. Ultimately, BNM360 represents a transformative solution that streamlines the processes involved in risk management within the banking network ecosystem.

Mozart Data is the all-in-one modern data platform for consolidating, organizing, and analyzing your data. Set up a modern data stack in an hour, without any engineering. Start getting more out of your data and making data-driven decisions today.

Rep AI combines behavioral AI (built-in) and conversational AI from ChatGPT to deliver personalized shopping experiences for everyone. ChatGPT is a conversational shopping assistant. Rep will handle the entire shopping process right in the chat - even the checkout. Every conversation is contextualized and focused, as it should be. AI will constantly scan your website to ensure it is always up-to-date. Let AI do the heavy lifting. Our AI will answer all questions about products in a conversational manner. It can even understand idioms, slang and other slang. Includes multi-language conversations, contextual support, and an AI that is built to work 24/7. We use a deep-learning predictive algorithm to detect in real-time visitors who need help and offer them hyper-contextual and personalized artificial intelligent shopping assistance.

You can make yourself available to customers by being available via messaging apps, your website, blogs, social posts, and ads. You can deploy artificially intelligent conversational chatbots, assign sales associates in-store, or combine the two to handle multiple customer conversations simultaneously. Transact transactions and let customers shop instantly via messaging. Receive orders, collect payments, book appointments, among other things. Learn about your customers' shopping habits to gain valuable insights. You can keep them informed with relevant notifications and product suggestions. Jumper.ai is a personalized way to connect with our fans, learn more about our customers, and shape future campaigns.

Your marketing team continuously seeks new leads to foster growth, with your website serving as a vital component of your marketing approach. However, a mere fraction of your website's visitors actually reach out to you, while many simply browse and exit without any interaction. Who are these individuals? What captivates their interest? Which sections of your website do they explore? Understanding these aspects becomes effortless with Workbooks Web Insights. This web analytics tool not only identifies your website visitors but also monitors the pages they view. Furthermore, all online engagement data is seamlessly logged in Workbooks CRM linked to organizations, leads, and contacts, providing you with actionable insights that enhance your sales strategies. With Web Insights, discovering which companies are visiting your site becomes straightforward, and you gain valuable demographic insights to confirm they represent the ideal audience for your offerings. By leveraging this tool, you can refine your marketing efforts and ultimately drive higher conversion rates.

Chatlayer, developed by Sinch, is a state-of-the-art conversational AI solution that enables organizations to design intricate chatbots that can comprehend and converse in more than 100 languages across a variety of platforms. Its user-friendly, no-code setup ensures easy integration with leading CRM systems, ticketing tools, knowledge repositories, and contact center technologies via APIs, which enhances the automation of challenging customer interactions. Features such as proprietary Natural Language Processing (NLP), support for multiple languages, and integration with ChatGPT allow Chatlayer to empower businesses to improve customer engagement, optimize support workflows, and provide tailored experiences on a large scale. Notably recognized in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, Chatlayer distinguishes itself with its powerful functionalities and intuitive interface. As companies increasingly seek to enhance their customer service offerings, Chatlayer proves to be a vital asset in meeting these evolving demands.

OnePgr is innovating a new paradigm by providing information seamlessly within your conversations, transforming the way sales representatives engage in prospecting and selling, how support teams assist their clients, and how groups collaborate on projects. The foundation of OnePgr's vision rests on three core principles: the consolidation of business information in a single location, the facilitation of contextual and embedded communication, and the provision of shared access to resources among team members. With OnePgr, you enhance your collaborative workspace by integrating content and inviting teammates, while information is automatically compiled. The platform supports embedded communication, enabling team members to exchange video messages, conduct virtual meetings, share files, and bookmark important resources, all within a shared environment where every interaction, including phone calls, video chats, and live messages, is documented and organized. Recognizing that various teams have distinct workflows, OnePgr has combined its building blocks to offer customizable applications tailored to meet diverse functional needs. This flexibility empowers teams to work more efficiently and effectively in their unique contexts.

Language I/O simplifies the process for Fortune 500 companies to overcome language obstacles, enabling them to deliver customer support on a global scale. By seamlessly integrating with your CRM, LIO allows English-speaking support agents to interact in real-time with customers across more than 100 different languages through chat, email, and other channels. Our advanced machine translation platform can be set up within hours, ensuring that your unique company terminology is consistently and accurately translated. We pride ourselves on being the central hub for multilingual customer support, making your transition as smooth as possible. You can specify the terminology you want included in your glossary, ensuring that industry-specific language is properly translated every time. There's no need to invest exorbitant amounts or endure lengthy waits to train a neural machine translation engine; our efficient service will have you operational almost instantly. With Language I/O, you can focus on what matters most—providing excellent support to your customers worldwide.

Dragonboat is the Product Portfolio Layer for agentic enterprises to achieve product outcomes at AI speed and strategic cohesion. It brings together: - An elastic ontology-based foundation — encoded with domain expertise, with a semantic layer actively maintained by ambient agents via contextual integrations across the enterprise toolstack for unified data and coordination. - Product and portfolio apps — powered by runtime intelligence, with headless access for humans and agents to analyze and act from the same live portfolio reality. - Portfolio intelligence running across the product operating graph — surfacing ripple effects, upstream and downstream impacts, and real-time recommendations grounded in portfolio logic, memory, and intent. Enabling executives, teams, and AI agents to reason, decide, and work together across strategy, investments, and PDLC with clarity, speed, and scale. Built by domain experts, adopted by enterprises including BBC, Cornerstone OnDemand, and U.S. Bank, Dragonboat is the go-to OS for modern product-centric organizations operating in a unified agentic paradigm. Learn more at dragonboat.io

Outdoo is a unified AI roleplay and coaching platform that helps customer-facing teams practice, execute, and improve real customer conversations through integrated roleplay, feedback, and performance tracking. The system delivers AI-driven roleplay simulations based on real scenarios and deal context. Users receive structured feedback through unified scorecards that measure competencies across both simulated practice and live calls. Targeted micro-learning modules reinforce specific skill gaps, supporting onboarding, ongoing training, and continuous performance development. For managers and enablement leaders, Outdoo provides visibility into readiness, coaching activity, and skill progression across individuals and teams. Centralized dashboards connect practice data with execution outcomes. The platform integrates with learning management systems (LMS), customer relationship management (CRM) platforms, and conversation intelligence tools. It supports SCORM and xAPI standards and integrates with more than 120 enterprise systems. Key features include: * AI-powered roleplay simulations grounded in real customer scenarios * Unified scorecards for both practice sessions and live interactions * Personalized micro-learning tied to skill gaps * Manager dashboards for tracking readiness and coaching effectiveness * Enterprise integrations across LMS, CRM, and conversation intelligence platforms Outdoo is used by organizations seeking structured, measurable coaching processes that link training directly to real-world performance.

Our Virtual Receptionists are available around the clock, providing services at a significantly lower cost compared to a full-time receptionist on a 40-hour weekly schedule. Research indicates that there is an 80% likelihood that callers will not leave a message when faced with a voicemail system, and many tend to disconnect after just five rings. To address this challenge, numerous businesses choose to outsource their traditional telephone reception needs. Our skilled Customer Service Representatives can manage incoming calls in the same manner as your own staff, with the ability to transfer calls to your office extensions, mobile devices, or take thorough messages for timely delivery. Whether you opt for 24/7 service or assistance during peak times, we are ready to support your business whenever necessary. Missing out on crucial revenue-generating or customer service calls can lead to financial losses, emphasizing the importance of reliable call handling. In addition to managing phone calls, AnswerFirst's Customer Service Professionals are also equipped to triage, process, and deliver your emails efficiently, ensuring no communication goes unnoticed.

Allow us to take care of your customer support needs. Our round-the-clock teams located in the UK are trained to resonate with your brand's voice, ensuring your customers are thoroughly satisfied! We can integrate our services in as little as a week, while systematically documenting knowledge throughout the onboarding phase. You have the flexibility to scale our services up or down according to your requirements. As your business evolves, we grow alongside you, seamlessly utilizing your existing tools. Our communication extends to all your channels, including social media, allowing us to engage with your customers where they are. We continuously analyze interactions to enhance our service, guaranteeing total customer satisfaction. A remarkable customer service experience not only fosters loyalty but also strengthens your brand reputation. Our award-winning UK-based support team is dedicated to mirroring your brand's voice, ensuring that every customer interaction leaves a positive impression. By collaborating with us, you will remain competitive and adept at satisfying the expectations of today's consumers. Additionally, join a network of customer success professionals who receive insightful updates from our industry directly to their inbox monthly. Staying informed about the latest trends can help you innovate and elevate your customer service strategy.

In today's digital landscape, it has become increasingly uncommon to complete routine tasks within the same workplace. Managing every detail of these processes can often lead to feelings of being overwhelmed. To alleviate this burden and maintain a competitive edge, consider employing virtual assistants who can take on repetitive and mundane tasks for you. By leveraging professional virtual assistant services, you can delegate administrative responsibilities and concentrate on what truly drives your business forward. These services cater to businesses of all sizes, assisting them in efficiently handling their repetitive tasks. Engaging a virtual assistant agency equips your organization with the additional support needed to tackle growing business demands, all without the necessity of hiring new employees. A virtual assistant can be utilized for a wide range of services, including digital marketing, appointment scheduling, and managing personal errands or events. Ultimately, this approach not only streamlines operations but also enhances productivity across various aspects of your business.

ASC is a professional answering service available 24/7 to over 3500 businesses across the country. Our reliable service caters to various industries, including law firms, medical offices, insurance agencies, financial advisory firms, and more. Our highly trained customer service professionals can handle all kinds of calls, from greeting callers to scheduling appointments, transferring calls, and relaying messages. With ASC, you can expect accurate and dependable message-taking at all times. Our service allows you to never miss a call and answer all live chats while giving your customers a great first impression. We capture all important messages round the clock, saving you money on hiring full-time receptionists. Our platform integrates seamlessly with over 5000 applications, and our web and mobile app allow you to access our services from anywhere. We also offer Payment IVR and comply with HIPAA and PCI regulations. Choose ASC and experience the power of smiling faces that care.

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. We Offer a Wide Range of Services, Including: - Customer support (Front desk, Tier 1) - Technical support services (Tier 1-3) - IT support services - Social media customer services - CX services - AI-powered support teams - System setup and Integration - Reception desk services - Back-office services (data entry, content moderation & enrichment) - KYC & ID verification - Data annotation Every company is different and requires a unique experience. That’s why we don’t offer one-fits-all solutions, but approach every client individually. We are all diverse, but we have one goal – to support people. We support. You grow. AI scales it all.

Add an experience layer to your digital workplace with Workgrid. Pull notifications, communications, and tasks from core systems into one unified experience accessible via mobile or desktop apps, or through a toolbar layered onto your intranet. Make it easier for employees to access timely, contextual information, and help them focus their attention on what really matters. Automate tasks and workflows, integrate with enterprise systems, and improve the digital employee experience with features like chatbot, microapps, and integrations. Create a digital workplace that is accessible wherever your team works, whether it is in an office, remotely, or a little bit of both. Learn more about how Workgrid can enhance your digital employee experience, request a demo today!