Business Software for Zendesk

Zendesk Gather offers a platform where customers can engage and collaborate within a community forum. There are times when customers simply desire a space to chat, and this interaction doesn't always need to involve your direct input. Consider that your customers interact with your products regularly, and their insights can be incredibly valuable. All you need to do is create an environment where they can freely share their knowledge, while still being available to offer support as needed. Zendesk Gather stands out as community forum software that facilitates this connection, enabling customers to work together alongside your business. With Gather, your customers can find the reliable assistance they’re looking for, not solely from your team. Establish a supportive environment where they can rely on one another for guidance. Encourage your customers to exchange ideas, provide feedback, and share their own strategies and tips. When more complicated problems arise, you can involve your agents to ensure that discussions remain constructive and beneficial for everyone involved. Ultimately, this approach fosters a sense of community and strengthens the relationship between your customers and your brand.

Using nation-state-grade technology, uncover all security holes in your organization. CyCognito's Global Bot Network uses an attacker-like reconnaissance technique to scan, discover, and fingerprint billions digital assets around the globe. No configuration or input required. Discover the unknown. The Discovery Engine uses graph data modelling to map your entire attack surface. The Discovery Engine gives you a clear view on every asset an attacker could reach, their relationship to your business, and what they are. The CyCognito risk-detection algorithms allow the attack simulator to identify risks per asset and find potential attack vectors. It does not affect business operations and doesn't require configuration or whitelisting. CyCognito scores each threat based on its attractiveness to attackers, and the impact on the business. This dramatically reduces the number of attack vectors organizations may be exposed to to just a few.

RevCent is a cloud-based suite that enables online sales, subscriptions and usage-based billing. It also offers trial offers and other business tools. Manage credit card payments with complex Payment Profiles and recover declined charges using Decline Salvage Profiles. RevCent's tracking allows you to get insight on customers throughout their entire life. For a complete overview of all features, schedule a demo today.

Our software for quality assurance in customer service enables managers to equip their agents in delivering outstanding customer interactions. The landscape has evolved with a surge in conversations, a multitude of channels, and soaring customer expectations. Analyzing the situation reveals that managing support teams has become increasingly challenging. Consequently, we developed Maestro to assist managers in enhancing their teams' performance. Explore the testimonials from our clients or consider signing up for a trial. While spreadsheets were effective in simpler times for support team management, the contemporary environment demands a comprehensive omnichannel quality platform to guide agents in satisfying rising customer demands. The complexities introduced by heightened competition and real-time communication channels have made support more intricate and team management more difficult. Relying on spreadsheets for quality management leads to outdated agent feedback, inadequate reporting, and a subpar coaching experience. By utilizing an appropriate tool, managers can provide agents with immediate feedback, detailed insights into their performance, and targeted coaching to foster improvement. In this way, they can not only meet but exceed customer expectations consistently.

LogRocket combines session replay and performance monitoring with product analytics, empowering software teams to create the perfect product experience.

Asodesk equips your team with Full Cycle ASO, Customer Support Automatization, Marketing & Product Management Tools, Data and Insights to grow your app business on the App Store & Google Play. Asodesk products: ⚡️ ASO tools. The full set of tools for working with ASO. ⚡️ Top charts & store analytics. The App Store and Google Play data research. ⚡️ Analytics and replies to reviews. Pro tools for working with reviews. ⚡️ StoreConsole. Application metadata management. ⚡️ Competitive research. Tools for competitor application analysis. ⚡️ App monitoring. Application position research. ⚡️ App analytics. Analytics of application traffic sources. ⚡️ Boost to the top. Incentivized installs from real users. ⚡️ API. Build your own boards and get all the historical data through your interface. ⚡️ Free tools. Find new keywords, analyze metrics, and get new insights for free.

Hexowatch serves as your intelligent assistant, capable of tracking any website for alterations in visuals, content, source code, technology, availability, or pricing. With the ability to access archived snapshots, receive change notifications, and extract data from any site in just a few minutes, it streamlines the process significantly. Checking multiple websites manually on a daily basis can be a time-consuming and monotonous task. Operating around the clock, Hexowatch helps identify trends, keep an eye on competitors, visually inspect your own site, maintain a comprehensive record of every modification, and transform any website into a private data repository, allowing you to download changes in CSV format, Google Sheets, or via Zapier integration. Whether you want to monitor an entire web page or just a specific section, this tool makes it easy to track visual changes, HTML elements, and the presence of particular keywords. Additionally, it allows you to observe updates in the technology stack or third-party scripts utilized on the website. With Hexowatch, you can initiate monitoring of any site within minutes, all without the need for software installation, proxies, or programming expertise. It empowers you to stay informed effortlessly and efficiently.

SMSbump is a robust and user-friendly all-in-one solution for your messaging needs. Utilizing SMSbump allows you to create highly focused SMS campaigns and implement intelligent SMS automation while keeping track of every message sent. Additional features include SMS segmentation, personalized workflows, A/B testing capabilities, ROI-driven text automation, SMS automation tools, link shortening, scheduled campaigns, and opt-out management. It seamlessly integrates with major platforms such as Shopify, Slack, Mailchimp, WooCommerce, Zendesk, among others. By providing mobile shoppers with a smooth opt-in process, you can significantly enhance conversion rates. Make the most of various subscription options to optimize your outcomes. Deliver the perfect message at the opportune moment — consistently. Additionally, you can design tailored SMS workflows and automation that are fine-tuned for the highest levels of engagement and effectiveness. This ensures that your messaging strategy remains sharp and responsive to audience needs.

Utilize our email checker tool to enhance your mailing list's cleanliness and boost your deliverability rate to an impressive 99%. The process of validating email addresses has never been simpler, thanks to our innovative email validation system designed to eliminate invalid entries and minimize bounces. Maintaining a clean mailing list is essential for safeguarding your deliverability and preserving your reputation in the market. Avoid losing potential customers by verifying email addresses online prior to their registration. With our Real-Time Check solution, you can seamlessly integrate with an unlimited number of platforms. Our approach relies exclusively on real-time, multi-step verification, ensuring that no historical data is involved in our online email verification service. We offer some of the most competitive pricing available, and the cost decreases as the volume of email addresses you verify increases. Our support is readily accessible through Live Chat and email whenever you need assistance, as we are dedicated to helping you maintain an organized email list. Save valuable time by checking the validity of up to 100,000 addresses in just five minutes, and take advantage of 1,000 free credits to begin verifying mail addresses today. You can easily monitor your progress from the dashboard or utilize our various integrations for convenient access.

This is the fastest and most cost-effective way to connect marketing channels with sales teams while also supporting customers. Eliminate repetitive, manual tasks. Automated routing and workflows allow you to free up your support, marketing, and sales teams to focus on strategic tasks and not get bogged down in manual tasks. Eliminate the disconnect between your customer and you. All you need to do is add one line of Contact Clouds' tracking codes to all pages of your website. No tags or custom URLs are required. Tracking code instantly recognizes the channel and the geographic location from which visitors are coming and will show them the correct number. You can ensure that critical actions are taken while conserving agent resources. You can use triggers to create logic and a unique workflow that routes calls according to your preferences.

Exceptional customer support is essential for success. Plantt pinpoints inefficiencies in your customer experience workflows and leverages AI to streamline and enhance them. Discover real-time customer inquiries, recognize obstacles, and acquire actionable insights that influence your business strategies. With AI Assistants, you can tag, direct, and respond to customer questions in mere seconds, ensuring their expectations are met without the hassle of complicated decision trees or the involvement of engineers. Designed for professionals who interact with customers, any member of your team can implement Plantt quickly and effortlessly. Moreover, Plantt seamlessly integrates with most widely-used platforms right away, enhancing your customer interaction capabilities instantly. This means you can focus more on your customers and less on the technicalities.

Streamline your approvals and processes through Slack or email, initiating workflows from over 1500 applications that you regularly utilize. If you can visualize it, you can manage it with Wrangle. Collaborate with teammates to create transparent process maps that everyone can access. The intuitive drag-and-drop workflow builder is accessible to all users. Workflows, tasks, and approvals can be triggered automatically from Slack and email, ensuring that the right individuals are notified at the perfect moment, in the correct sequence, with clear instructions on what actions to take next. Say goodbye to the hassle of tracking down colleagues or worrying about overlooked tasks. Seamlessly connect the apps integral to your daily operations, enabling automatic workflow initiation and real-time updates as your processes unfold. Additionally, you can capture and oversee team to-do lists, integrating process tracking into your existing systems. Empower your operations experts across all teams by automating any approval process or operational procedure. With Wrangle, your workflow efficiency will soar to new heights.

Effortlessly craft stunning, highly personalized, and responsive emails in just a matter of clicks. You can activate tailored emails and SMS messages based on customer interactions while automating follow-up communications. By reacting to customer behavior, you can enhance calls to action with targeted messages appearing directly on your website. Utilize our intuitive drag-and-drop email builder to modify any template or design, ensuring your brand shines without the need for coding skills. Select from an array of pre-designed templates or unleash your creativity to build something entirely unique. With an impressive 98% open rate, SMS remains unmatched for captivating your audience. It's simple to launch SMS campaigns for crucial announcements or promotional content aimed at your customers. Leverage SMS keywords to foster engagement with your audience, boost your subscriber list, and drive sales. DreamCampaigns seamlessly integrates with your favorite platforms, boasting compatibility with over 2000 of the most popular applications like Shopify, WordPress, and Zapier, equipping you with all the essential marketing tools for your success. Additionally, you'll find that creating targeted marketing strategies has never been easier, allowing you to effectively reach your desired clientele with minimal effort.

ilert serves as a comprehensive solution for IT alerting, on-call management, and incident communication, enabling DevOps teams to address incidents more swiftly. The platform offers smooth integration with various monitoring tools, enhancing their capabilities through dependable alert notifications, efficient on-call scheduling, automatic escalation procedures, and dedicated status pages. Developed in Germany, ilert is exclusively hosted by cloud service providers that maintain data centers within Europe. Additionally, it adheres to GDPR regulations and holds ISO 27001 certification, ensuring a high standard of data protection and security. This commitment to compliance reinforces ilert's dedication to providing a trustworthy service for its users.

Polymer DLP secures your SaaS apps by preventing sensitive information like business-critical data or PII from being sent to the wrong people. We used machine learning and natural language processing to automatically detect and remediate files and messages in real time. In addition we provide training at the time of infraction, which is proven to help prevent future incidents before they happen. Try for free and set up your custom policy in minutes. Polymer is constantly expanding, currently we integrate with Slack, Google Drive, Microsoft Teams, One Drive, Bitbucket, Github and Box.

Dovetail offers a powerful AI-driven solution for organizations looking to centralize and unlock customer intelligence at scale. It automates the extraction of insights from diverse sources including product feedback, sales and customer calls, usability tests, and surveys. By synthesizing large volumes of data into thematic reports and real-time alerts, Dovetail enables product teams to make faster, evidence-based decisions. The platform integrates seamlessly with communication tools like Slack and Microsoft Teams, making customer insights easily accessible throughout the organization. Dovetail also facilitates participant recruitment from over 3 million verified users to support continuous research efforts. Backed by leading global companies such as Shopify, Canva, and Mayo Clinic, Dovetail drives measurable ROI with rapid payback and high adoption rates. Its enterprise-grade security and scalability support even the most complex customer intelligence needs. This all-in-one platform accelerates innovation by turning raw feedback into clear, actionable knowledge.

Capture the complete interactions of genuine users on your website as though filming with a camera, and replay their navigation like a film. Explore countless genuine user interactions on your site to gain insights into their preferences. Simply engage in your desired activities and observe the playback of your recorded sessions in the demo, or seek additional details. This all-in-one solution efficiently gathers, processes, visualizes, and comprehends the collective behavior of visitors across various devices, including desktops, tablets, and mobile phones. Solicit feedback from your visitors to gain their perspectives. Merging statistical data with authentic feedback presents an outstanding method to identify challenges and generate a wealth of ideas directly from the users themselves. Conduct your own extensive multi-step surveys and gather input from individuals through predefined multiple-choice questions or allow them the freedom to share their thoughts and concerns in their own words. Additionally, monitor and evaluate the behavior of visitors engaging with your forms; soon enough, you will receive a detailed report that can significantly enhance your forms. By understanding user interactions and feedback, you can continuously refine the user experience on your website.

Integrate a feedback button on your website to address critical bugs, enhance user experience, and uncover valuable insights from customers. This simple addition can be placed on any web page and comes equipped with screenshot functionality. Streamline the feedback collection process using a visual tool that operates directly on your site, allowing you to receive input straight from users without the hassle of lengthy email exchanges or congested ticketing systems. Users can express their thoughts effectively through screenshots and accompanying text, and they can reach out to you without navigating away from their current page. Obtain precise feedback with tailored feedback forms that meet your needs. Since customers are often the first to identify bugs and user experience issues, facilitating their ability to provide immediate visual feedback when they encounter a problem is essential. Furthermore, technical details such as their operating system, browser type and version, as well as any JavaScript errors, are automatically gathered, saving you valuable time in troubleshooting. This proactive approach not only fosters better communication but also strengthens the relationship between you and your users.

Utilize your own frontend code to send submissions to our API while we take care of the rest. Formspree allows your forms to seamlessly blend with your website's design by adopting its CSS styling. Take advantage of the Formspree CLI and React library for easy integration. You can deploy your forms in a production environment using CI/CD without needing any server-side code; just point your form’s action to our designated endpoint. Simply copy and paste a snippet to create a visually appealing popup form. We incorporate Akismet to efficiently filter out spam while ensuring your data is validated on our servers. Additionally, our email templates offer full customization to fit your needs. Monitor submissions, access daily analytics reports, and easily export data in CSV or JSON formats. With our direct integrations, your data will be routed exactly where it’s required without the need for Zapier, simplifying your workflow. In this way, you can focus on enhancing your user experience while we handle the backend intricacies.

Forms that facilitate effortless switching between devices are incredibly useful, especially when users need to upload photos or documents. With Active Device Switch, individuals can seamlessly transition between devices while filling out forms, making it particularly convenient for uploading images taken with their smartphones. Users have the flexibility to return to their forms after hours or even days, with their partially completed data securely saved. You can also set up automated reminders through email or SMS, guiding users back to the exact point they left off, eliminating the frustration of vague notifications. Utilizing our intuitive drag-and-drop Flow Builder, you can create customized flows for data collection that can be shared via direct links or embedded on your website. Furthermore, you can easily transfer your data to Google Sheets or integrate it with over a thousand applications through Zapier, allowing users to finish their forms on any device at their convenience. Flows are designed for dynamic interaction, enabling you to combine various content types, such as videos and images, or even incorporate HTML elements. This approach saves valuable time spent on follow-ups, signaling that flows are the future of forms. You can create flows tailored for user registration, onboarding, sign-ups, or any type of data gathering, ensuring a streamlined experience for all users. In addition, the versatility of flows means they can adapt to various workflows, enhancing user engagement and data collection efficiency.

Enhance your typing experience with Lightkey’s advanced AI-driven text predictions integrated into the applications you frequently use. This intelligent software adapts to your individual typing habits, enabling it to anticipate up to 12 words along with punctuation, which can help you write emails four times quicker and with greater assurance. Furthermore, Lightkey’s real-time spelling correction feature provides instant suggestions for any misspelled words, ensuring accuracy in your writing. It not only comes equipped with extensive built-in vocabularies but also customizes its spelling corrections based on your personal lexicon. Spanning over 60 content areas such as technology, business, finance, and law, Lightkey utilizes deep learning to deliver the most pertinent terms for your needs. With native support for applications like MS Office Outlook, Word, PowerPoint, and Google Chrome tools such as Gmail and WhatsAppWeb, Lightkey Anywhere empowers you with predictive text functionality wherever you go. By choosing Lightkey, you can streamline your writing process and elevate your communication skills to new heights.

AI assistant for customer-facing departments. Sapling works with messaging platforms and CRMs to assist agents in creating personalized responses. Managers can gain conversational insights that will help them coach and prepare their teams. Sapling offers functionality for autocomplete, spelling, grammar checking, as well as snippets/canned message/text expander. All services can be hosted on-premise or in the cloud to meet security and privacy requirements. The Grammar and Spelling APIs allow Sapling's language models to be integrated into custom applications and use-cases. Sapling Suggest pulls relevant answers from a team knowledge database and allows agents to respond faster to customer inquiries by clicking on the desired response. Instead of giving brittle, decision tree-based chatbots, empower agents.

Aline is a contemporary VoIP phone system designed specifically for today's businesses. Our cloud-based solution guarantees zero downtime and eliminates any concealed fees. We facilitate streamlined communication among your company's teams, regardless of whether they are remote or mobile. Aline integrates effortlessly with widely-used CRM and customer service applications, enhancing productivity across the board. Equipped with over 40 features, our platform is tailored for business needs, allowing teams to stay connected from any location and on any device through voice calls, team messaging, collaboration tools, conferencing, online meetings, and e-faxing. By prioritizing user experience and functionality, Aline ensures that communication remains smooth and efficient, ultimately driving success for your organization.

Faros AI combines all your operational data from multiple sources and enhances them with machine learning signals. The Faros AI Engineering Operations Platform allows you to harness this data so you can accelerate productivity, and better manager your engineering operations. With Faros AI, engineering leaders can scale their operations in a more data-informed way — using data to identify bottlenecks, measure progress towards organizational goals, better support teams with the right resources, and accurately assess the impact of interventions over time. DORA Metrics come standard in Faros AI, and the platform is extensible to allow organizations to build their own custom dashboards and metrics so they can get deep insights into their engineering operations and take intelligent action in a data-driven manner. Leading organizations including Box, Coursera, GoFundMe, Astronomer, Salesforce, etc. trust Faros AI as their engops platform of choice.

API Fuse is an embedded platform solution that's designed for software companies. API Fuse's zero code integration platform allows anyone in your company to quickly respond to end user integration requests, without increasing your development backlog. Your customers can connect their apps directly within your software or webpage