Business Software for Zendesk

This is the fastest and most cost-effective way to connect marketing channels with sales teams while also supporting customers. Eliminate repetitive, manual tasks. Automated routing and workflows allow you to free up your support, marketing, and sales teams to focus on strategic tasks and not get bogged down in manual tasks. Eliminate the disconnect between your customer and you. All you need to do is add one line of Contact Clouds' tracking codes to all pages of your website. No tags or custom URLs are required. Tracking code instantly recognizes the channel and the geographic location from which visitors are coming and will show them the correct number. You can ensure that critical actions are taken while conserving agent resources. You can use triggers to create logic and a unique workflow that routes calls according to your preferences.

Exceptional customer support is essential for success. Plantt pinpoints inefficiencies in your customer experience workflows and leverages AI to streamline and enhance them. Discover real-time customer inquiries, recognize obstacles, and acquire actionable insights that influence your business strategies. With AI Assistants, you can tag, direct, and respond to customer questions in mere seconds, ensuring their expectations are met without the hassle of complicated decision trees or the involvement of engineers. Designed for professionals who interact with customers, any member of your team can implement Plantt quickly and effortlessly. Moreover, Plantt seamlessly integrates with most widely-used platforms right away, enhancing your customer interaction capabilities instantly. This means you can focus more on your customers and less on the technicalities.

Streamline your approvals and processes through Slack or email, initiating workflows from over 1500 applications that you regularly utilize. If you can visualize it, you can manage it with Wrangle. Collaborate with teammates to create transparent process maps that everyone can access. The intuitive drag-and-drop workflow builder is accessible to all users. Workflows, tasks, and approvals can be triggered automatically from Slack and email, ensuring that the right individuals are notified at the perfect moment, in the correct sequence, with clear instructions on what actions to take next. Say goodbye to the hassle of tracking down colleagues or worrying about overlooked tasks. Seamlessly connect the apps integral to your daily operations, enabling automatic workflow initiation and real-time updates as your processes unfold. Additionally, you can capture and oversee team to-do lists, integrating process tracking into your existing systems. Empower your operations experts across all teams by automating any approval process or operational procedure. With Wrangle, your workflow efficiency will soar to new heights.

Effortlessly craft stunning, highly personalized, and responsive emails in just a matter of clicks. You can activate tailored emails and SMS messages based on customer interactions while automating follow-up communications. By reacting to customer behavior, you can enhance calls to action with targeted messages appearing directly on your website. Utilize our intuitive drag-and-drop email builder to modify any template or design, ensuring your brand shines without the need for coding skills. Select from an array of pre-designed templates or unleash your creativity to build something entirely unique. With an impressive 98% open rate, SMS remains unmatched for captivating your audience. It's simple to launch SMS campaigns for crucial announcements or promotional content aimed at your customers. Leverage SMS keywords to foster engagement with your audience, boost your subscriber list, and drive sales. DreamCampaigns seamlessly integrates with your favorite platforms, boasting compatibility with over 2000 of the most popular applications like Shopify, WordPress, and Zapier, equipping you with all the essential marketing tools for your success. Additionally, you'll find that creating targeted marketing strategies has never been easier, allowing you to effectively reach your desired clientele with minimal effort.

ilert serves as a comprehensive solution for IT alerting, on-call management, and incident communication, enabling DevOps teams to address incidents more swiftly. The platform offers smooth integration with various monitoring tools, enhancing their capabilities through dependable alert notifications, efficient on-call scheduling, automatic escalation procedures, and dedicated status pages. Developed in Germany, ilert is exclusively hosted by cloud service providers that maintain data centers within Europe. Additionally, it adheres to GDPR regulations and holds ISO 27001 certification, ensuring a high standard of data protection and security. This commitment to compliance reinforces ilert's dedication to providing a trustworthy service for its users.

Polymer DLP secures your SaaS apps by preventing sensitive information like business-critical data or PII from being sent to the wrong people. We used machine learning and natural language processing to automatically detect and remediate files and messages in real time. In addition we provide training at the time of infraction, which is proven to help prevent future incidents before they happen. Try for free and set up your custom policy in minutes. Polymer is constantly expanding, currently we integrate with Slack, Google Drive, Microsoft Teams, One Drive, Bitbucket, Github and Box.

Dovetail offers a powerful AI-driven solution for organizations looking to centralize and unlock customer intelligence at scale. It automates the extraction of insights from diverse sources including product feedback, sales and customer calls, usability tests, and surveys. By synthesizing large volumes of data into thematic reports and real-time alerts, Dovetail enables product teams to make faster, evidence-based decisions. The platform integrates seamlessly with communication tools like Slack and Microsoft Teams, making customer insights easily accessible throughout the organization. Dovetail also facilitates participant recruitment from over 3 million verified users to support continuous research efforts. Backed by leading global companies such as Shopify, Canva, and Mayo Clinic, Dovetail drives measurable ROI with rapid payback and high adoption rates. Its enterprise-grade security and scalability support even the most complex customer intelligence needs. This all-in-one platform accelerates innovation by turning raw feedback into clear, actionable knowledge.

Capture the complete interactions of genuine users on your website as though filming with a camera, and replay their navigation like a film. Explore countless genuine user interactions on your site to gain insights into their preferences. Simply engage in your desired activities and observe the playback of your recorded sessions in the demo, or seek additional details. This all-in-one solution efficiently gathers, processes, visualizes, and comprehends the collective behavior of visitors across various devices, including desktops, tablets, and mobile phones. Solicit feedback from your visitors to gain their perspectives. Merging statistical data with authentic feedback presents an outstanding method to identify challenges and generate a wealth of ideas directly from the users themselves. Conduct your own extensive multi-step surveys and gather input from individuals through predefined multiple-choice questions or allow them the freedom to share their thoughts and concerns in their own words. Additionally, monitor and evaluate the behavior of visitors engaging with your forms; soon enough, you will receive a detailed report that can significantly enhance your forms. By understanding user interactions and feedback, you can continuously refine the user experience on your website.

Integrate a feedback button on your website to address critical bugs, enhance user experience, and uncover valuable insights from customers. This simple addition can be placed on any web page and comes equipped with screenshot functionality. Streamline the feedback collection process using a visual tool that operates directly on your site, allowing you to receive input straight from users without the hassle of lengthy email exchanges or congested ticketing systems. Users can express their thoughts effectively through screenshots and accompanying text, and they can reach out to you without navigating away from their current page. Obtain precise feedback with tailored feedback forms that meet your needs. Since customers are often the first to identify bugs and user experience issues, facilitating their ability to provide immediate visual feedback when they encounter a problem is essential. Furthermore, technical details such as their operating system, browser type and version, as well as any JavaScript errors, are automatically gathered, saving you valuable time in troubleshooting. This proactive approach not only fosters better communication but also strengthens the relationship between you and your users.

Utilize your own frontend code to send submissions to our API while we take care of the rest. Formspree allows your forms to seamlessly blend with your website's design by adopting its CSS styling. Take advantage of the Formspree CLI and React library for easy integration. You can deploy your forms in a production environment using CI/CD without needing any server-side code; just point your form’s action to our designated endpoint. Simply copy and paste a snippet to create a visually appealing popup form. We incorporate Akismet to efficiently filter out spam while ensuring your data is validated on our servers. Additionally, our email templates offer full customization to fit your needs. Monitor submissions, access daily analytics reports, and easily export data in CSV or JSON formats. With our direct integrations, your data will be routed exactly where it’s required without the need for Zapier, simplifying your workflow. In this way, you can focus on enhancing your user experience while we handle the backend intricacies.

Forms that facilitate effortless switching between devices are incredibly useful, especially when users need to upload photos or documents. With Active Device Switch, individuals can seamlessly transition between devices while filling out forms, making it particularly convenient for uploading images taken with their smartphones. Users have the flexibility to return to their forms after hours or even days, with their partially completed data securely saved. You can also set up automated reminders through email or SMS, guiding users back to the exact point they left off, eliminating the frustration of vague notifications. Utilizing our intuitive drag-and-drop Flow Builder, you can create customized flows for data collection that can be shared via direct links or embedded on your website. Furthermore, you can easily transfer your data to Google Sheets or integrate it with over a thousand applications through Zapier, allowing users to finish their forms on any device at their convenience. Flows are designed for dynamic interaction, enabling you to combine various content types, such as videos and images, or even incorporate HTML elements. This approach saves valuable time spent on follow-ups, signaling that flows are the future of forms. You can create flows tailored for user registration, onboarding, sign-ups, or any type of data gathering, ensuring a streamlined experience for all users. In addition, the versatility of flows means they can adapt to various workflows, enhancing user engagement and data collection efficiency.

Enhance your typing experience with Lightkey’s advanced AI-driven text predictions integrated into the applications you frequently use. This intelligent software adapts to your individual typing habits, enabling it to anticipate up to 12 words along with punctuation, which can help you write emails four times quicker and with greater assurance. Furthermore, Lightkey’s real-time spelling correction feature provides instant suggestions for any misspelled words, ensuring accuracy in your writing. It not only comes equipped with extensive built-in vocabularies but also customizes its spelling corrections based on your personal lexicon. Spanning over 60 content areas such as technology, business, finance, and law, Lightkey utilizes deep learning to deliver the most pertinent terms for your needs. With native support for applications like MS Office Outlook, Word, PowerPoint, and Google Chrome tools such as Gmail and WhatsAppWeb, Lightkey Anywhere empowers you with predictive text functionality wherever you go. By choosing Lightkey, you can streamline your writing process and elevate your communication skills to new heights.

AI assistant for customer-facing departments. Sapling works with messaging platforms and CRMs to assist agents in creating personalized responses. Managers can gain conversational insights that will help them coach and prepare their teams. Sapling offers functionality for autocomplete, spelling, grammar checking, as well as snippets/canned message/text expander. All services can be hosted on-premise or in the cloud to meet security and privacy requirements. The Grammar and Spelling APIs allow Sapling's language models to be integrated into custom applications and use-cases. Sapling Suggest pulls relevant answers from a team knowledge database and allows agents to respond faster to customer inquiries by clicking on the desired response. Instead of giving brittle, decision tree-based chatbots, empower agents.

Aline is a contemporary VoIP phone system designed specifically for today's businesses. Our cloud-based solution guarantees zero downtime and eliminates any concealed fees. We facilitate streamlined communication among your company's teams, regardless of whether they are remote or mobile. Aline integrates effortlessly with widely-used CRM and customer service applications, enhancing productivity across the board. Equipped with over 40 features, our platform is tailored for business needs, allowing teams to stay connected from any location and on any device through voice calls, team messaging, collaboration tools, conferencing, online meetings, and e-faxing. By prioritizing user experience and functionality, Aline ensures that communication remains smooth and efficient, ultimately driving success for your organization.

Faros AI combines all your operational data from multiple sources and enhances them with machine learning signals. The Faros AI Engineering Operations Platform allows you to harness this data so you can accelerate productivity, and better manager your engineering operations. With Faros AI, engineering leaders can scale their operations in a more data-informed way — using data to identify bottlenecks, measure progress towards organizational goals, better support teams with the right resources, and accurately assess the impact of interventions over time. DORA Metrics come standard in Faros AI, and the platform is extensible to allow organizations to build their own custom dashboards and metrics so they can get deep insights into their engineering operations and take intelligent action in a data-driven manner. Leading organizations including Box, Coursera, GoFundMe, Astronomer, Salesforce, etc. trust Faros AI as their engops platform of choice.

API Fuse is an embedded platform solution that's designed for software companies. API Fuse's zero code integration platform allows anyone in your company to quickly respond to end user integration requests, without increasing your development backlog. Your customers can connect their apps directly within your software or webpage

Task Management Software. Streamline your team's workflow with essential tasks that cannot be overlooked. Enhance your team's productivity with straightforward, concise tasks that are consistently completed. Featuring robust functionalities such as online signatures, this tool is trusted by more than 8,000 teams. With a focus on small, clear assignments that always get accomplished, GetBusy addresses the challenge of managing critical tasks that emerge from various sources and platforms, often requiring collaboration from multiple individuals. GetBusy’s task management software allows you to maintain control over your workload, ensuring it is organized and prioritized effectively. Task Management. Picture a scenario where your team is always aware of who is responsible, what needs to be done, and when each task is due. Client Requests. GetBusy extends beyond your internal team, enabling you to assign tasks to anyone, anywhere, much like sending an email. Signatures. Facilitate the exchange and signing of legally binding documents at a fraction of the cost of traditional signature solutions. File Requests. If you need a document, you can request confidential files as straightforward tasks, providing a more secure alternative to email. Plus, it offers various additional features to enhance your team's efficiency and collaboration.

Collaborative platform for Rasa teams Empower conversational designers and engineers through a shared platform built on Rasa, enabling the rapid deployment of AI-powered chatbots. Seamlessly design and execute your conversations simultaneously. Utilize our user-friendly conversational interface to craft natural dialogue flows effortlessly. Instantly incorporate natural language examples, and enrich interactions with buttons, images, and carousels. Allow engineers to concentrate on system functionalities and API integration. Develop intricate conversational forms tailored to your needs. Whether gathering data or preparing an API request, our no-code flow editor empowers you to implement sophisticated business logic with detailed conditionals and user input validation. Effortlessly create multilingual assistants, as the dialogue framework remains consistent across languages, with responses translated accordingly and each language benefiting from its unique NLU model and customizable training pipeline, ensuring effective communication across diverse user bases. This robust platform streamlines collaboration and accelerates the chatbot development process, making it an essential tool for modern conversational AI projects.

All-in-one capabilities, operations, and project management platform. For work that requires more than a CMMS. FlowPath's core is the best work order management system available. Connect to Google and Outlook to instantly communicate with your team, vendors, upload photos, track time, and more. Our team will help you get up and running quickly, and be there for you every step of your way. We can even import data from other systems and records into FlowPath, eliminating the biggest headaches associated with any software transition. Multi-stage work can be planned, executed and tracked in a way that no other software system does. FlowPath allows you to plan ahead, justify your budget, track progress, and manage external vendor projects. You can now plan ahead, justify the budget and headcount, track progress for your operation, as well as manage external vendor projects from within FlowPath.

Examine the outcomes and return on investment of your communication efforts by assessing their effectiveness in real time, utilizing various media analyses and reports for ongoing development. With our comprehensive media analyses and reports, you can easily track the performance of your communications while benchmarking your success against competitors and industry standards. Subscribing to these reports is simple, allowing you to receive them daily or weekly, depending on your preference. Our dedicated information specialists are available to assist you with media analytics and data interpretation whenever needed. We provide tailored media analyses that illustrate the impact of your communication investments on your brand's image and visibility. These insights can be invaluable for reporting to management and refining your future communication strategies. Additionally, leveraging our expertise can help enhance your understanding of market trends and audience engagement, contributing to more informed decision-making in your communications plan.

Effortlessly design workflows and applications that bridge connections between individuals and data. Create advanced workflows and applications that provide an engaging experience enriched with smart features. This enables everyday users to construct and oversee workflows without relying on specialized service teams. By harnessing the capabilities of Backflipt, organizations can empower customer-facing staff, partner managers, sales development representatives, and support teams to interact proactively and seamlessly with fresh information. The Backflipt App Builder platform facilitates both citizen developers and IT operations in crafting secure, compliant enterprise applications, all while allowing for personalized CSS file customizations through a low-code, no-code approach. Develop applications to streamline business operations or to eliminate repetitive tasks while ensuring a captivating user experience. Utilize Backflipt Graph to tailor experiences based on user context, enhancing their productivity. Additionally, create an application or workflow designed to prepare for upcoming meetings by gathering participants' profiles and insights from previous discussions, thereby fostering meaningful interactions. This comprehensive approach not only simplifies processes but also enhances collaboration among teams.

Software designed to assist in the creation and management of a team of intelligent sales robots is available. You can establish a squad of sales robots capable of sending emails, qualifying leads, and enhancing your sales pipeline significantly. Sales Innovator serves as a platform for businesses to assemble a fleet of AI-driven sales robots aimed at improving both outbound and inbound sales efforts. You have the ability to scale to an endless team of AI sales robots that can efficiently handle email communication and lead qualification, thus streamlining your sales process. These robots can serve as the initial point of contact for engaging with prospects who have recently shown interest online, including low-scoring leads and partner referrals. Additionally, they can follow up as the secondary contact after your sales representatives have made initial outreach attempts to highly interested prospects. Furthermore, these robots can initiate proactive communication with leads that have demonstrated interest in the past but have not been contacted for over 90 days, including those marked as closed or lost. The combination of these capabilities ensures that no potential lead is left unattended, maximizing opportunities for conversion.

Next Matter is an automated platform that does all the work for you. No more spreadsheets, chats, meetings, emails, or even email. Automated processes replace the tedious work of operations by bringing together customers, suppliers, instructions, tools and customers in one platform. Automated processes can be built by managers in minutes. No programming or experience is required. Teams execute work seamlessly with all the tools they need to complete the job. All processes, tools, customers, suppliers, and teams can be merged into one platform, allowing operations to run more efficiently and confidently. Delivering work has never been easier thanks to all the data, instructions, tools, and other information available in one place. It's quick and easy to implement, and there is no need for additional training. You can set up in minutes using a drag-and-drop process creator and templates that are ready for operation.

ChatSupport is a powerful, integrated live chat software that can be integrated to any website. Through a simple-to-use dashboard, users can engage and support visitors to their websites. We believe that real connection is possible only when there are real people. Feeling heard is the key to real connection. Even the most advanced AI can't give your visitors that feeling. Real people are the best way to establish a human connection. They must be available to respond and reach out to your visitors. Our chat widget is free and allows you and your team to immediately answer chats from website visitors.

Hurree is more than a dashboard platform, it is the beating heart of your data ecosystem. Our goal is to transform the way businesses centralize, visualize, and collaborate on their data. At Hurree, we've simplified your analytics process, fostering collaboration, and delivering impactful results all within a single, intuitive platform. Say goodbye to countless hours spent piecing together data from various tools and platforms. Hurree centralizes your data, providing up-to-date insights with dynamic and customizable dashboards. From Meta and TikTok to Salesforce and HubSpot, we empower you to be your own data analyst and navigate your data ecosystem. But that's not all. With our powerful AI assistant, Riva, we've added an extra layer of AI capabilities to your dashboards. Features like predictive analytics, chatbot capabilities, and summarized outputs make Riva a true data partner, offering actionable insights like never before. Join us on our mission to empower businesses with data-driven insights, fostering a data-driven culture within teams, and making strategic decisions easier. Harness the power of machine learning to bring your data to life with Riva by Hurree.