Business Software for Zendesk

Latitude is a comprehensive platform for prompt engineering, helping product teams design, test, and optimize AI prompts for large language models (LLMs). It provides a suite of tools for importing, refining, and evaluating prompts using real-time data and synthetic datasets. The platform integrates with production environments to allow seamless deployment of new prompts, with advanced features like automatic prompt refinement and dataset management. Latitude’s ability to handle evaluations and provide observability makes it a key tool for organizations seeking to improve AI performance and operational efficiency.

With Proactive Campaigns for Zendesk you can quickly categorize customers in Zendesk lists and send email campaigns to multiple recipients using just one click. It can also be used as an alternative to Zendesk / Mailchimp. Send as many mass emails as you need from Zendesk directly. Send emails to test recipients Follow-up campaigns should be launched With integrated Email Tracking, you can view email statuses. You can assign campaigns to agents, groups, or brands Use an alias to type and send emails Add CCs in your emails Agents can share contact lists and campaigns Choose from the list of already created CSV files or import CSV files with data. Add formatting to your email body To create brand emails, use HTML code Integrates with analytics tools Set up triggers and schedule campaigns Zendesk tickets can be created with any status automatically Send internal notes in bulk Allow contacts to unsubscribe Get feedback through CSAT surveys and ratings

Boost.space is a no-code Agentic Database built to provide AI systems and automations with real-time, structured business context. Instead of relying on disconnected tools and siloed datasets, it centralizes customer, product, and operational information into a synchronized Single Source of Truth. The platform performs continuous two-way data synchronization, keeping systems aligned and eliminating inconsistencies or outdated records. Its built-in AI Fields enrich data at scale by classifying entries, filling missing attributes, translating content, and standardizing formats. Users can power automation workflows on top of this standardized data through integrations with Make, and upcoming support for Zapier and n8n. Through MCP (Model Context Protocol), large language models can directly access live business data, retrieve computed answers, and trigger actions across connected tools. Boost.space enables AI agents to move beyond simple chat interactions and become operational decision-makers. The platform is ISO 27001 and SOC-2 compliant, ensuring enterprise-grade security and regulatory alignment. Businesses across ecommerce, sales, and marketing use it to improve data quality and scale automation without increasing headcount. By turning fragmented information into synchronized context, Boost.space enables true AI execution across the organization.

Transform into an email pro user and focus on what truly matters: your product, your team, and your personal life! Leverage AI, prefilled templates, and automation tools to eliminate tedious tasks such as responding to FAQs or sending follow-up emails. This approach will help you strengthen your business by boosting your chances of closing sales and delivering exceptional customer support. Save costs with a comprehensive solution, steering clear of multiple tools that can hinder Gmail's performance and your business growth. Allow AI to handle the heavy lifting, enabling you to compose emails in seconds and expedite your workflow by summarizing lengthy communications. Furthermore, streamline your scheduling process by simply sharing a link to your calendar or incorporating a button into your email signature, thus avoiding the hassle of endless back-and-forth emails to find a suitable meeting time. Embracing these strategies will not only enhance your efficiency but also free up valuable time for you to concentrate on your core objectives.

GoZen's innovative, AI-driven form and survey creator transforms the process into an enjoyable experience, leading to increased conversions and generating high-quality leads and customers. You can easily send online forms while savoring your morning coffee. With over 175 diverse, industry-specific, and mobile-optimized templates, form creation becomes quicker and more efficient. We provide an affordable option among form-building tools, featuring over 175 elegantly designed templates. This allows you to craft interactive, branded, and visually appealing online forms that leave a lasting positive impression on your audience. Engaging and eye-catching forms not only captivate your audience but also encourage them to share essential data that can enhance your products or services. By prioritizing user experience, GoZen ensures that your forms stand out in a crowded marketplace.

Bring all your learning, communication and content into one place to help your employees upskill faster and collaboratively than ever. Say goodbye to the LMS/LXP debate and the eye-watering costs of a skills solution. THRIVE's learning & skills platform combines the robust capabilities of a LMS with the hyper-personalized and learner-led social learning of an LXP. It also provides a way to identify, understand and manage new and emerging skills within your workforce in a transparent manner. 800+ campaign-driven resources for work and home, mapped out into pathways. The market has never seen 250+ accredited safety and compliance courses. All your learning, collaboration, and content tools are in one platform. You can onboard faster, communicate more effectively, and finally personalize training at scale. THRIVE helps businesses modernize their learning processes by creating totally addictive learning experiences.

HelpHub provides a way for users to access help documents, AI-driven Instant Answers, and additional support seamlessly within your application. By incorporating HelpHub, users can find solutions to their problems without disrupting their experience in the app, which often leads to a noticeable increase in conversion rates for our clients. To enhance the searchability of help documents and Instant Answers, HelpHub employs semantic search technology, which focuses on the meaning behind the words rather than just the terms themselves. This feature is particularly beneficial as users may not always be familiar with the specific vocabulary used in your application. As a result, even if they search using approximate phrases related to your app's terminology, they are still likely to receive relevant answers to their inquiries. This capability not only improves user satisfaction but also contributes to a more intuitive support experience.

Enhance your newsletter subscriber count and boost brand engagement by implementing timely popups. Our NoCode popup editor simplifies the process of tailoring the experience for your audience. Engage with your visitors to uncover their preferences, enabling you to create a more integrated and personalized interaction with your brand. Utilize our micro surveys and popups to collect valuable insights. Present enticing first-order discounts, time-sensitive promotions, and reminders for abandoned carts to optimize sales and increase revenue. Position a subscribe popover in the bottom right corner of the screen that triggers once users scroll to the end of the page, ensuring it remains visible as they continue browsing. Additionally, provide a dedicated panel that helps customers easily navigate relevant guides from your knowledge base while offering straightforward contact options for support. This strategy not only improves user experience but also fosters a stronger relationship between your brand and its audience.

Engineered for maximum operational efficiency and crafted for enhanced teamwork, Viewabo revolutionizes technical support by transforming a phone camera into your visual aid. Seamlessly engage with customers through a simple SMS link that allows them to share their smartphone camera, enabling you to address their issues as if you were physically present. Instead of merely instructing customers on how to resolve their problems, you can visually guide them through the process. During live video sessions, you have the ability to annotate directly on the screen, providing clear visual instructions. You can also pause the customer's video feed at any moment to gain a more detailed perspective, which facilitates better collaboration towards a solution. Streamline your support process by easily sharing recordings that can be used to collaborate with other teams, enhancing overall efficiency in achieving your objectives. Viewabo’s remote visual support transforms challenging customer interactions into smoother diagnostics and quicker solutions through effective visual communication, significantly improving experiences compared to conventional support methods. This innovative approach not only alleviates frustration but also empowers both support teams and customers to navigate technical issues with confidence.

Unlock the full capabilities of your content through a tailored support platform akin to ChatGPT. Korra transforms the customer support experience by utilizing sophisticated natural language processing to comprehend intricate inquiries, providing contextually relevant and precise answers derived solely from your proprietary content. Users can look forward to receiving accurate responses, complete with highlighted information or time stamps for easy reference. Discover a more intelligent, effective, and perpetually enhancing AI knowledge repository that adapts to the dynamic requirements of your organization. Setting up your automated, private AI knowledge base takes mere seconds. Korra accommodates all file formats, including video, and securely assimilates knowledge exclusively from the documents you provide. You can easily customize, brand, and deploy your AI chat support solution in no time. With three robust deployment options available, customers can engage with Korra from any device, at their convenience, and in their preferred manner. The platform also maintains a traditional knowledge base search interface, accessible through a dedicated support URL, ensuring a seamless user experience. This innovative approach not only streamlines support but also enhances customer satisfaction and engagement.

The Veamly app, designed to enhance focus, empowers users to gain a deeper understanding of their time management habits, ensuring they maximize productivity. By offering insights into daily work habits, Veamly helps safeguard your concentration and wellbeing from distractions and inefficiencies. - Monitor your work hours: Obtain clear insights into how you allocate your time throughout the day with comprehensive analytics that encompass both collaborative efforts and periods of concentrated work. - Scheduled focus periods for improved productivity: Reserve dedicated time slots in your calendar for uninterrupted work and keep track of your progress each day. - Personalized insights and suggestions: Learn more about your work habits and identify any detrimental patterns, utilizing tailored recommendations to refine your time management and enhance the quality of your output. - Veamly extension: Keep tabs on your digital activities to gain better clarity on your time usage, leading to more precise data for your analysis. Additionally, the app encourages continuous reflection on your work habits, fostering an environment of growth and improved efficiency.

Introducing a remarkably swift neural engine designed for the future of customer support and software development. This innovative solution harnesses the capabilities of LLMs and advanced analytics to transform your engagement with customers. It features automated routing, collaboration, and triaging mechanisms that address customer needs instantly. Enhance your support team’s efficiency and minimize incoming inquiries using cutting-edge AI technology. Additionally, it bridges development teams with customer experiences to ensure their impact is felt across the board. By effectively triaging customer feedback, you’ll receive actionable insights for product improvements. This collaborative environment fosters software development and customer support in unison. With features like live chat, ticket management, and engineering issue tracking all in one location, it streamlines communication and problem resolution. Tailor your platform to meet specific requirements through customizable objects, views, and additional options. Expand your capabilities using APIs and webhooks, enabling you to build, test, deploy, and release your own automated solutions. You’ll have the ability to map work, customer interactions, and product data seamlessly within a single system. This modern infrastructure supports cloud-native scalability, accommodating millions of users efficiently. It delivers consumer-grade, real-time experiences through text, audio, and video formats while maintaining enterprise-level security and compliance standards. As a result, businesses can confidently engage with their customers while innovating and adapting to their needs in a dynamic market.

Create highly scalable backends, automation processes, workflows, and APIs with remarkable speed. Develop REST APIs, perform CRUD operations, and establish dynamic workflows using a Postgres database. Set up a Postgres database that comes equipped with built-in validation and permission settings. Tailor database tables to fit your specific requirements. Generate instant APIs effortlessly at the click of a button. Create CRUD and AUTH endpoints while managing your key settings with ease. Design your product logic and workflows seamlessly within a single interface, integrating any necessary services and functions. Accelerate your workflow development up to ten times faster, enabling you to craft custom logic, including email sequences, payment processes, internal notifications, and much more. Host your product directly on the platform without relying on external services. Enjoy a robust infrastructure capable of supporting unlimited scale, as we handle all aspects of your DevOps to ensure your infrastructure scales automatically. You can test and debug your product right as you build it, and all your configurations will be autosynced with your builds. This streamlined approach allows you to focus on innovation rather than infrastructure management.

eesel AI is an AI-powered customer service solution designed to integrate seamlessly into existing support workflows. It connects with popular help desk tools and internal knowledge sources to understand how your team works. The platform can autonomously resolve customer conversations or assist agents with ready-to-send draft replies. eesel AI learns from historical tickets, help centers, and documentation to maintain a consistent brand voice. Automated triage keeps inboxes clean by routing, tagging, or closing tickets based on custom rules. Support teams can test AI performance using historical data before going live. The platform works across email, chat, tickets, and social channels. Internal teams can also use eesel AI as a knowledge assistant inside Slack or Microsoft Teams. Enterprise-grade security ensures data privacy and compliance. eesel AI helps businesses scale customer support without increasing headcount.

Kypso guarantees that all crucial conversations are documented and addressed promptly, eliminating missed chances and slow replies. Propel your projects with a clear vision and unified direction to avoid scope creep and delays by addressing vague objectives at the outset. With Kypso, you can identify potential challenges before they evolve into significant issues, allowing you to maintain oversight of your project schedules and finances, ensuring seamless execution throughout. Foster transparency and keep your stakeholders updated, as Kypso allows for regular progress sharing, building trust and cohesion within your team. Customize Kypso to fit your specific operational requirements and effortlessly enhance your processes with our user-friendly interface. By harnessing the tools you already trust, you can unlock your team's full potential and drive impactful operations forward with confidence. Embrace the power of structured collaboration to elevate your project management experience.

Instead of sifting through countless Gong recordings, browsing through numerous tickets, or spending excessive time navigating your CRM, Sturdy delivers the essential facts in mere seconds. While summaries are beneficial, Sturdy's AI elevates them by providing immediate insights into trends and crucial points to monitor. You can easily determine your next steps without the uncertainty of an impromptu Zoom meeting. The long-awaited summaries are finally available, enabling you to instantly identify which accounts might be at risk of cancellation and understand the reasons behind it. With this newfound knowledge, you can confidently engage in conversations that save accounts and initiate renewal discussions, making you the hero of the situation. Sturdy allows you to delve into every customer interaction, uncovering in-depth information about various processes, products, services, and much more, ensuring you are always well-informed and ready to act. This innovative approach transforms how you manage customer relationships, turning data into actionable strategies that drive success.

Our software revolutionizes the hybrid workspace by simplifying everything from desk allocations to meeting room arrangements, thereby improving employee satisfaction and boosting productivity. By delivering data-driven insights, Inspace provides leaders with essential tools to enhance space efficiency and foster a harmonious work environment. Businesses, both large and small, utilize this platform to enrich their hybrid work experience while gathering valuable data regarding office usage patterns. This solution bridges the gap between individuals, technology, and the workspace, ensuring seamless connectivity regardless of location. You can choose from a wide array of pre-built integrations or utilize our custom API to create the ideal solution tailored to your specific requirements. Additionally, with Inspace's flexible integration options, you can transform your workplace into a more efficient and collaborative space. Dive into various categories of productivity-enhancing integrations that will not only streamline workflows but also elevate the overall workplace experience for everyone involved.

Everything is designed for a hassle-free experience, allowing you to dedicate your efforts to creativity and innovation. Enjoy seamless creation with a wealth of pages available across all your sites. We prioritize security by automatically generating SSL Certificates for your websites. Any modifications you implement in Notion will instantly update on your website, ensuring real-time synchronization. This integration means that any adjustments made now on your Notion page will be reflected on your Simple.ink site without delay. Leveraging Notion's straightforward interface to craft your personal website not only saves you time and effort but also reduces costs. The process of building personal websites through Notion is remarkably quick, enabling you to launch your ideas swiftly. What you see on your Notion page is precisely what appears on your live website, making the transition from design to deployment incredibly smooth and intuitive. This approach ensures that your online presence is both efficient and effective, perfectly aligning with your vision.

Transform your customer support by implementing a ChatGPT-driven bot in under four minutes, enabling it to handle requests autonomously while seamlessly escalating issues to a human agent when necessary, all without any training or ongoing maintenance required. This innovation ensures that you deliver exceptional online shopping experiences, enhancing customer convenience and minimizing cart abandonment rates. Additionally, the bot efficiently assists customers with intricate processes like returns, refunds, changes to delivery details, and order tracking. By leveraging our advanced technology, customers gain the ability to self-serve, allowing support agents to dedicate their time to more intricate challenges. Our AI system excels at swiftly addressing straightforward inquiries related to shipping, order status, product availability, and warranties, ensuring customers receive timely information to enhance their overall experience and satisfaction. Embrace this cutting-edge solution to elevate your customer service to new heights.

Connect with your customers at every stage of their sales, marketing, and support experiences, ensuring their consent while engaging them in real-time conversations. Advertise your offerings, showcase catalogs, accept online orders, and deliver round-the-clock customer assistance. Enhance the experience for your patients and clients by allowing them to contact you anytime, ensuring support is available at every phase of their journey. Transform your restaurant's operations with WhatsApp-enabled ordering, options for meals and add-ons, seamless payment processing, and real-time updates on deliveries. Provide exceptional service by assisting, coordinating, recommending, and planning for your customers to ensure their experiences are flawless. Join us as we navigate the dynamic landscape of banking and finance; whether it’s about budgeting or making informed investments, we are committed to being your trusted partner every step of the way. Together, let’s create a seamless and supportive experience that goes above and beyond expectations.

Mini-websites that operate directly from your domain are designed to gather and process data more swiftly and effectively than your existing site. With unique QR codes and SSL links, you ensure a fully secure and visually appealing online presence. Users experience higher completion rates since no typing is necessary at any point. You will receive instant omnichannel notifications, providing insights into who your customers are, their needs, and their location. By activating FastMicrosites™ generative AI responses, you can quickly confirm receipt of their information, acknowledge their inquiries, and assure them that you will follow up shortly. Customers will never be left waiting, even during your busiest times. Easily create your FastMicrosite with our user-friendly templates, and make updates from your mobile device, alleviating any stress related to creativity. This innovative approach allows you to transform your concepts into customers more rapidly than ever before, enhancing your overall business efficiency and responsiveness.

Searching through various web applications can consume valuable time and hinder your productivity on a daily basis. To address this issue, we developed Glances, a tool that securely links all of your applications and presents a streamlined view of the essential data you require in real-time, all without the need for coding. Glances seamlessly integrates with any webpage or application you utilize, enabling you and your team to enhance your daily productivity. The cumbersome task of loading applications, navigating through multiple clicks, and switching between tabs to access important details about your contacts can be a significant drain on time. Operating directly within your browser, Glances can help you save between 30 to 60 seconds on each task by providing a centralized location to view your customer data, sourced in real-time from all your preferred apps and platforms. Starting your workday can often feel overwhelming as you navigate through team communications, email accounts, and project management tools in search of clarity, but Glances is designed to simplify that experience. With Glances, you can reclaim your focus and streamline your workflow, making it easier to tackle your daily responsibilities.

Easily add, import, and manage customer reviews, photos, and videos while moderating content seamlessly. Integrate reviews from platforms like Facebook and Google alongside your own to enhance your website's credibility. You have the option to approve or reject customer-submitted content before it appears on your site, ensuring quality control. Responding to both positive and negative reviews demonstrates that your store values customer feedback. Additionally, you can correct any typos or grammatical errors to uphold your brand's reputation. Encourage customers to share photos and videos with their reviews, adding to the social proof of your products. Fera offers third-party verification of real buyers, which boosts trust in your reviews among potential customers. By utilizing Fera’s extensive documentation and code examples, you can create an enriched experience for your users. Moreover, safeguarding your website while protecting customer information is essential for maintaining a trustworthy online presence.

Datatera.ai’s innovative AI engine converts a variety of data formats, including HTML, XML, JSON, and TXT, into structured formats suitable for thorough analysis. Its user-friendly interface eliminates the need for any coding, ensuring accurate parsing of even the most complex data types. By utilizing Datatera.ai, users can transform any website or text file into a structured dataset without the hassle of writing code or setting up mappings. Recognizing that a significant portion of analysts' time is often consumed by data preparation and cleansing, Datatera.ai streamlines these processes to empower businesses to make quicker decisions and seize new opportunities. With the capabilities of Datatera.ai, data preparation is accelerated by up to ten times, allowing users to move beyond tedious tasks like copying and pasting. All that’s required is a link to a website or an uploaded file, and the platform will automatically organize the data into tables, thus removing the dependency on freelancers or manual data entry. Additionally, the AI engine and integrated rule system adeptly comprehend and parse various data types and classifiers, efficiently handling tasks such as normalization and further enhancing data usability. This results in a more efficient workflow that ultimately leads to better insights and outcomes for businesses.

Klu.ai, a Generative AI Platform, simplifies the design, deployment, and optimization of AI applications. Klu integrates your Large Language Models and incorporates data from diverse sources to give your applications unique context. Klu accelerates the building of applications using language models such as Anthropic Claude (Azure OpenAI), GPT-4 (Google's GPT-4), and over 15 others. It allows rapid prompt/model experiments, data collection and user feedback and model fine tuning while cost-effectively optimising performance. Ship prompt generation, chat experiences and workflows in minutes. Klu offers SDKs for all capabilities and an API-first strategy to enable developer productivity. Klu automatically provides abstractions to common LLM/GenAI usage cases, such as: LLM connectors and vector storage, prompt templates, observability and evaluation/testing tools.