Business Software for WhatsApp

Wattle AI serves as a cloud-driven AI receptionist tailored for small businesses and service teams, adept at managing customer inquiries via phone. Operating 24/7, it utilizes customizable questions and call flows, retains caller information, and can arrange appointments for users on select plans. This platform also accommodates web agents, WhatsApp Business calls, and SMS, consolidating conversations into a unified inbox that features customer profiles, call recordings, transcripts, and summaries for seamless staff handoff. Teams have the flexibility to personalize voice agents, establish instructions and safeguards, prioritize urgent calls, and integrate various tools such as calendars, spreadsheets, accounting software, and workflow applications. Its diverse applications encompass after-hours and overflow call management, appointment scheduling, job and maintenance requests, inquiries for clinics and salons, restaurant bookings, and follow-ups with staff. Additionally, the subscription plans offered include monthly call minutes, while costs for Australian mobile numbers, outbound calls, and transfers may incur separate charges, ensuring that businesses can choose the features that best fit their needs. Overall, Wattle AI streamlines communication, enhances customer service efficiency, and supports a variety of business operations.

NeverDesk is an innovative customer support and helpdesk solution that leverages AI to utilize a company's documents, website content, FAQs, policies, and help-center articles for generating automated responses. Customers can engage with the AI via a chat widget on the website, WhatsApp, webhook-driven email, and various supported REST API connections. A collaborative inbox consolidates conversations, allowing team members to search, assign, and manage them effectively; when necessary, staff can seamlessly take over discussions, complete with the entire conversation history, to provide human assistance. The AI system is capable of posing clarifying questions, leveraging the context of ongoing conversations, and executing specific actions through tailored integrations and webhooks, which can include checking order statuses, creating support tickets, and managing appointment scheduling. Teams also have access to review essential support metrics to gauge performance. NeverDesk caters to a diverse range of industries including ecommerce, SaaS, agencies, healthcare, education, real estate, professional services, and startups, making it a versatile choice for various business needs. By integrating advanced AI functionalities, NeverDesk enhances customer interactions and optimizes support workflows across different sectors.

ReadyCall is an innovative cloud-based contact center and customer service solution tailored for businesses managing both phone and digital interactions. The platform enables seamless handling of incoming and outgoing calls, features interactive voice response (IVR) menus, organizes queues, implements skills-based routing, and provides functionalities like call recording, real-time monitoring, and detailed service reports. With integrated customer records and ticketing systems, teams can efficiently manage inquiries, maintain notes, and ensure proper follow-ups. A shared inbox consolidates communications from WhatsApp Business, website live chat, Instagram, and Messenger, streamlining agent workflows. Additionally, optional AI-driven voice and chat assistants are available to respond to customer inquiries, help with tasks such as scheduling or checking order statuses, and facilitate the transfer of conversations to human agents when necessary. Designed specifically for Saudi businesses, the platform features an Arabic, right-to-left interface, making it suitable for various industries, including e-commerce, healthcare, education, real estate, and services. Users can access the platform via a web browser, and a mobile application is also available; those opting for Enterprise plans have the option for private-cloud deployment or integration within their existing infrastructure. This comprehensive approach ensures that businesses can enhance their customer interaction capabilities while maintaining flexibility and scalability.

Cotizaciones al Instante is a web application designed for freelancers, tradespeople, and small businesses in Mexico to effortlessly create professional price quotes in Spanish. The platform allows users to input various details such as business and customer information, product or service descriptions, quantities, unit prices, discounts, and applicable taxes, resulting in a PDF proposal that can be conveniently shared via WhatsApp. Users on the free plan can generate up to three quotes each month, while the Pro subscription, priced at MXN 99 monthly, offers unlimited quotes along with features like business branding, the ability to include product images, and access to a complete quote history, including the option to duplicate past quotes. This application is accessible through web browsers on both mobile devices and computers, making it versatile for users on the go. It is important to note that the generated quotes are considered commercial proposals and do not serve as Mexican CFDI tax invoices. Overall, Cotizaciones al Instante streamlines the quoting process, making it easier for small businesses to present their services to potential clients.

Gäbig serves as a web-based warehouse management system tailored for small to medium-sized enterprises, online retailers, and wholesalers. It integrates inventory management and storage organization with functionalities for receiving goods, utilizing barcode workflows, and handling order picking, packing, shipping, and returns. Teams can streamline their order preparation through purchasing and replenishment planning, while stock and product information can be seamlessly synchronized with various sales channels and accounting software such as Shopify, WooCommerce, and bexio. Additionally, optional electronic shelf labels enhance the pick-by-light system; other notable features encompass managing marketplace orders, maintaining customer and supplier records, and generating warehouse reports. Gäbig provides flexible monthly packages for purchasing, picking, and overall warehouse management, all supported by cloud hosting residing in the EU. This system empowers teams to effectively coordinate stock movement and fulfillment from a centralized warehouse solution, eliminating the need for software installations on local machines. By leveraging Gäbig, businesses can improve their operational efficiency and ensure a smoother workflow in their logistics processes.

Zynkrow serves as a cloud-driven business management solution tailored for small enterprises, traders, startups, and accounting firms in India. This integrated platform merges a collaborative workspace that includes team email, chat, meetings, document sharing, and various collaboration tools with comprehensive suites for customer relationship management (CRM), finance, and operational management. The CRM functionalities encompass managing leads, contacts, deals, quotes, contracts, appointments, and client interactions, while its finance tools facilitate GST invoicing, e-invoices, e-way bills, accounts receivable, payments, bookkeeping, and detailed financial reporting. Furthermore, the operational features cover task management, project tracking, workflow organization, approval processes, as well as inventory, warehouse, and manufacturing oversight. Teams benefit from the ability to manage records seamlessly across all applications, send invoices and reminders via WhatsApp, collect payments through Razorpay, and easily export their accounting data to Tally. Accessible through a web-based interface along with companion mobile applications, Zynkrow offers a free workspace option, complemented by paid business suites and specialized apps for teams seeking enhanced functionalities. This flexibility ensures that businesses of various sizes can find solutions that precisely match their unique needs.

eLabAssist is an integrated suite designed for managing laboratory information and workflows specifically tailored for use in pathology and diagnostic labs, clinics, hospitals, and networks with multiple locations. This laboratory information management system (LIMS) offers features such as sample tracking through barcodes, streamlined testing workflows, and efficient report generation and distribution, along with billing capabilities. Moreover, it includes additional modules that handle radiology workflows, interface with various instruments, oversee quality control, manage inventory, logistics, and analyze costs per reportable test. The platform seamlessly integrates laboratory instruments with healthcare systems such as PACS, HIS, EMR, and billing software, while also facilitating payment processing and communication services. With cloud-based access and mobile-friendly workflows, users can benefit from the relevant modules, and there’s an option for a server-based LIMS plan for those who prefer it. eLabAssist is particularly beneficial for laboratory owners and diagnostic teams, ensuring smooth coordination of testing, reporting, and operational activities across multiple sites, thereby enhancing overall efficiency and productivity. Ultimately, this comprehensive solution empowers laboratories to optimize their processes and improve service delivery across the healthcare spectrum.

Greeter serves as a cloud-based virtual reception solution and communication platform tailored for small to midsize enterprises and local organizations. This innovative tool empowers businesses to manage incoming calls outside of regular working hours, monitor and document unanswered calls, alert teams about new customer inquiries, and efficiently direct callers to the right departments. The platform boasts an array of customizable greetings, tools for lead management, an integrated mini CRM, and functionalities for gathering surveys and feedback, alongside call-response tracking and options for notifications via WhatsApp and SMS. Companies can leverage Greeter to reconnect with missed calls, assist customer queries, and ensure ongoing communication with clients regardless of business hours. Additionally, the platform offers features like click-to-call recovery, alignment with regional phone numbers, a multitenant IVR system, promotional campaign management, consent collection, and loyalty program integration, making it a comprehensive solution for enhancing customer engagement and satisfaction. With its versatile offerings, Greeter stands out as an essential asset for businesses aiming to improve their customer service experience.

Nexo Pymes is an online platform designed for invoicing and collections that caters to small and medium-sized enterprises in Argentina. This service integrates with ARCA to facilitate the issuance of electronic invoices with CAE (types A, B, or C), accommodating recurring payments for loyal customers as well as point-of-sale transactions. The fundamental Nexo Base package offers features such as maintaining customer records, monitoring invoices and payments, generating account statements, providing a customer portal for invoice visibility and payment reporting, delivering financial summaries, managing an agenda, and issuing customer notifications. Companies have the option to enhance their experience by adding a Store module that manages products, services, inventory, and sales linked to invoicing, or a CRM module that tracks inquiries, follow-up activities, contact history, and conversion metrics. The platform is accessible via web browsers on both desktop and mobile devices, and the provider offers assistance with the initial setup and configuration of ARCA to ensure a smooth start for users. Additionally, Nexo Pymes aims to streamline business operations, making it easier for companies to manage their invoicing and collections seamlessly.

Leadvio serves as a comprehensive CRM solution tailored for channel partners in the Indian real estate sector. It aggregates leads from platforms like Facebook, 99acres, and WhatsApp into a unified lead pipeline, enabling teams to allocate leads effectively, prioritize follow-ups, document telecalling results, and track each potential client's progress and subsequent actions. The platform facilitates the scheduling of site visits with verified locations, monitors booking and expression-of-interest processes involving tokens, KYC, and builder documentation, and manages commission workflows to ensure timely developer payouts, incentive structures, and payment milestones. With role-specific workspaces designed for administrators, telecallers, and field agents, the system also features performance dashboards that highlight lead response times, conversion metrics, source tracking, and any SLA violations. Additionally, Leadvio boasts a Voice AI Agent, a Pages Studio for creating property listings, and a Native SIM Dialer for streamlined communication. This innovative tool significantly aids real estate teams in seamlessly navigating the entire process from initial inquiry to final booking and commission reconciliation, ultimately enhancing operational efficiency and client satisfaction.

Lua CRM is an online platform that integrates customer relationship management with business operations, specifically designed for small to medium-sized enterprises. It consolidates various functionalities including managing contacts and leads, overseeing sales pipelines, facilitating customer interactions, handling projects, processing invoices, managing inventory, and overseeing financial operations, all while offering workflow automation, reporting, and analytics. Teams can effectively manage customer communications via a shared inbox and sync their calendars, email accounts, telephony services, payment solutions, online shops, and Armenian fiscal devices seamlessly. Additionally, the platform features a REST API that enables integration with external systems. Lua CRM caters to a variety of scenarios such as coordinating sales and service tasks, tracking customer interactions, managing projects and inventory, generating invoices, scheduling meetings, and automating everyday business tasks. This comprehensive tool is tailored for organizations aiming to streamline their customer relationship management and operational workflows within a single web-based interface, making it an invaluable resource for enhancing efficiency and productivity. Consequently, it empowers businesses to focus on growth while simplifying their administrative processes.

Pencil Assistant serves as an AI tool specifically designed for tradespeople in the UK, accessible via WhatsApp. This innovative assistant aids users in organizing their schedules, scheduling jobs and site visits, generating quotes and invoices, verifying merchants, and crafting marketing materials while they are on the job. Users have the convenience of sending voice messages or images of handwritten notes, which the assistant can then transform into polished PDF quotes and invoices, allowing for modifications to line items, labor costs, or VAT. Additionally, users can inquire about their schedules, jobs, quotes, and invoices at any time. The assistant can efficiently manage nearby job locations, recommend appointments, and prepare follow-ups and reminders for customers, as well as create engaging marketing posts. The service offers various subscription plans that include monthly message and quote allowances, featuring a complimentary Early Access option alongside paid tiers called Pencil and Pro, ensuring accessibility for all tradespeople. With its comprehensive features, Pencil Assistant is set to revolutionize how tradespeople manage their day-to-day operations.

iTrafic serves as an AI-driven sales and customer service representative specifically designed for online retail platforms. By integrating with store catalogs and, when applicable, order data, it effectively addresses inquiries related to items, pricing, inventory, variations, and store policies. This innovative solution assists shoppers in comparing products, discovering recommendations, compiling their orders, and generating checkout links, while also facilitating a seamless transition to human assistance when necessary. It can be accessed through a chat widget on websites and can operate via messaging platforms like WhatsApp Business, Instagram, TikTok, and Facebook Messenger, depending on the subscription plan chosen. The team behind iTrafic is responsible for its setup, testing, and ongoing management, allowing customers to monitor conversations through a user-friendly dashboard. Integration with WooCommerce has been confirmed in a live environment, while Medusa is being developed to enhance features like product search, comparisons, precise size selection, and real-time price and inventory updates, though checkout and returns functionalities are still underway. Each API-based platform, including Shopify, is evaluated on a case-by-case basis to ensure compatibility. Ultimately, iTrafic enhances the overall ecommerce experience by streamlining product discovery, boosting sales, and improving customer service interactions.

Leaders in WhatsApp customer service. Sparkcentral is a platform that enables innovative brands to improve customer service and efficiency. Our product roadmap is focused upon being the leader in advanced customer service solutions for WhatsApp and other asynchronous messaging platforms. Customer service SaaS platform for enterprises. Sparkcentral lets you manage all your asynchronous messages channels with virtual and human customer service agents. Sparkcentral offers a single workflow and a user interface that is easy to use for your customer service team. Global brands who launch WhatsApp use Sparkcentral as their preferred platform. Sparkcentral is a leader in the industry, revolutionizing how enterprises engage customers. Sparkcentral's goal is to create and enable exceptional customer experiences. We do this by completely reinventing enterprise customer service software.

Crafting Customer Journeys Through Meaningful Conversations. Delivering compelling experiences that align with your customers' needs. Favored by developers and designed for enterprises. Vonage Communications APIs (previously known as Nexmo) empowers emerging startups and nimble organizations to elevate customer interactions and achieve significant business results at scale. With our user-friendly APIs, comprehensive global platform, and dedicated support, you can simplify communication complexities and drive innovation at a quicker pace. Rethink voice communication to transform how your customers engage with your brand. Each message can become a pivotal moment for both your customers and your organization. Advance security and privacy measures while providing smooth login experiences. Develop contemporary, high-quality voice applications hosted in the cloud. Effortlessly send and receive SMS messages in nearly every nation worldwide. Access real-time insights on any phone number across the globe. Initiate and receive calls using your current VoIP system, all from the cloud, ensuring flexibility and efficiency. This holistic approach not only enhances user engagement but also fosters long-term relationships with your audience.

Messaging platforms are the only means that enable ongoing, accessible, and enduring dialogues with customers. Conversocial uniquely empowers your brand with proactive, individualized, and scalable conversational customer experience solutions. Align with top global brands that recognize the significance of messaging in customer engagement. Leverage Conversocial to enhance customer care and foster deeper brand loyalty, all while effortlessly addressing service inquiries. Maximize your customer acquisition efforts with Conversocial by creating exceptional and memorable experiences that are enhanced by intelligent automation. Elevate your customer engagement strategies with Conversocial, ensuring you retain clients through tailored messaging and personalized interactions across various messaging platforms. For instance, one of Conversocial's partners utilized Notify to spark over 2.5 million two-way conversations, achieving an impressive average open rate of 78% alongside an 8% engagement rate, demonstrating the effectiveness of this approach. This highlights the potential of Conversocial to transform customer interactions into meaningful relationships.

Duel has created an innovative approach and technology that empowers purpose-driven brands to foster organic growth through advocacy and word of mouth. With a dedication to partnering with brands that prioritize societal and environmental well-being over mere profit, Duel seeks to clarify the complexities of word-of-mouth marketing while diminishing dependency on digital ads and other fleeting marketing strategies to cultivate movements and achieve sustainable growth. The cornerstone of Duel's offerings is its Brand Advocacy Platform, specifically designed to enhance organic growth and customer retention for brands that evoke strong passion among their audiences. This platform allows brands to effectively manage relationships with a multitude of advocates through tailored Advocacy Programs aimed at engagement, retention, and generating word-of-mouth sales. By integrating a variety of advocacy tools—such as brand challenges, user-generated content, referrals, loyalty programs, affiliate marketing, and surveys—within a single platform, brands can create vibrant customer membership communities and exclusive VIP programs featuring tiered statuses, targeted groups, and segmentation strategies. Furthermore, this comprehensive approach not only amplifies brand visibility but also fosters a sense of belonging among advocates, ultimately driving deeper connections and loyalty.

We are a leading company in the age of intelligent automation. We power top brands with AI, Omni-channel tools, and conversational service and commerce. We are a Conversational Artificial company that delivers smart chatbots, voicebots and video collaboration software for over 150 brands.

Introducing a comprehensive customer service messaging platform designed to streamline your interactions with clients. When your customers have inquiries and your resources are limited, we are here to assist you in regaining control. Join thousands of users from the most cutting-edge companies around the globe. Our solution allows you to manage all customer interactions through a single, consolidated inbox. Conversations from chat, email, social media, reviews, and messaging are all directed in real-time and managed within one seamless interface. With AI-powered bots addressing repetitive inquiries, your human agents can focus on providing fast and responsive customer care through a unified inbox tailored for efficiency. The platform fosters a messaging-first environment, replacing the outdated, impersonal email and chat ticket systems. Every channel transitions into a more engaging messaging experience, benefiting both your customers and your team alike. Effortlessly oversee social messaging platforms like Facebook and Twitter, including both public and private messages, along with web chat and Messenger channels such as Line, all within shared inboxes, while intelligently distributing conversations across your online team for optimal response times. Now, your customer service can truly shine in a modern, interconnected world.

Customers will have various options to reach your call center, including voice, video, and messaging services on their phones, as well as click-to-call buttons on your website, an app, and even through platforms like WhatsApp or email. The Call Center Software you utilize will be cloud-based, drawing from extensive experience, the functionality of our Automatic Call Distribution (ACD), and the cutting-edge capabilities of WebRTC technology. This innovative system empowers agents to connect on their preferred devices—be it a computer, smartphone, or tablet—enabling them to log in from virtually any location around the globe. Expand your business internationally by acquiring phone numbers from different countries, thereby establishing a local presence with numbers in those regions. By seamlessly integrating call buttons on your website and applications, clients can connect with you for free from anywhere with just a simple click. Furthermore, incorporating a WhatsApp channel into your Call Center Software allows your agents to maintain communication with clients through WhatsApp messages, enhancing the overall customer experience and accessibility. In doing so, you not only improve client engagement but also bolster your brand's global outreach.

Clinc's revolutionary conversational artificial intelligence has been proven to be successful at some of the most important banks around the world. Natural language processing is used to understand how people talk and creates exceptional customer experiences. Clinc AI can understand and follow complex conversations, which allows for a superior customer interaction. Customers can check their balances, report lost cards or stolen cards, transfer funds and gain deep insight into their spending habits all in one seamless interaction - without ever speaking to a person. Customers will be happier if they spend less time waiting to hear back from you. You will increase customer retention and build a loyal customer base by providing personalized interactions. Reduce the costs associated with scaling and managing customer service teams.

Engage in outbound marketing using social instant messaging. For instance, our client recently received a notification via this method. Unlike traditional email, which has diminished in credibility due to spam, social messaging offers a refreshing alternative. By their nature, these messages are tailored; recipients receive only the content they have opted in for. Moreover, social messages adhere to GDPR regulations, ensuring compliance and user trust. This approach heralds a new era of communication in marketing strategies.

Enhance your Genesys Contact Center by incorporating social media and digital messaging with PureSocial, a cloud solution designed to provide a fully omnichannel experience. This integration allows you to broaden the functionality of your existing Contact Center significantly. By leveraging advanced features, you can elevate customer satisfaction and boost agent efficiency. With PureSocial, you can seamlessly add platforms like Twitter, Facebook, Instagram, YouTube, LinkedIn, Messenger, SMS, and WhatsApp in under a day, all with just a few simple clicks within your Genesys Cloud environment. This swift integration empowers your organization to stay connected with customers across various channels, ensuring a modern and responsive communication strategy.

With myVeeta, you can effortlessly create a modern talent pool tailored to your needs. Leverage the opportunities offered by your employer branding strategies to ensure that connections with potential candidates are meaningful and enduring. Rather than letting valuable contacts fade away, cultivate a reservoir of engaged, passive candidates who might be the perfect fit for future roles. Keep track of every intern, trainee, student, or alumni, ensuring that you never miss the chance to connect with them again. By maintaining long-term communication, you can present them with relevant job opportunities precisely when they arise. Building relationships with promising talents from an early stage is crucial, and myVeeta simplifies this process by allowing you to send personalized information, job offers, and invitations directly to candidates. This can be achieved seamlessly through various channels such as WhatsApp, Telegram, SMS, or email, all while adhering to contemporary communication standards. The appeal of your talent pool is key to its success, and at myVeeta, the focus is squarely on your candidates, allowing you to maximize the benefits of this approach. Ultimately, an attractive talent pool can significantly enhance your recruitment strategy, ensuring that you always have access to the best talent available.

Haptik is the largest Conversational AI company in the world, having reached more than 100 million devices and processed more than 2 billion conversations. The company's intelligent virtual assistant solutions allow Fortune 500 brands to improve customer experience, reduce costs, and increase sales. Haptik has received numerous industry awards, including the Frost & Sullivan Award as Conversational AI Company Of The Year 2018 and recognition by AI Time Journal as one of the Top 25 AI Companies In the World 2018. Oyo Rooms and Samsung are among Haptik's top clients and partners. Haptik is part of the Reliance Group of Companies, which acquired a majority share in the company in an April 2019 deal worth $100 million.