Business Software for Jira Service Management

CustomerSuccessBox, an AI-powered customer satisfaction software for SaaS B2B, is called CustomerSuccessBox. CustomerSuccessBox was founded in response to a need for a solution that could provide 'proactive' customer support. CustomerSuccessBox's vision for artificial intelligence (AI), machine learning (ML) and customer onboarding is to automate customer communication, product usage analysis, and customer onboarding. It hopes to reduce the cost of customer success services and increase the lifetime value of each customer. It also wants to eliminate the need for a full-time CS ops position to calibrate and configure the Customer Success platform. CustomerSuccessBox uses CSI to recommend the next best action for each account, allowing CSMs to be more efficient. CustomerSuccessBox processes millions from over 250,000 end users each week. The patent-pending technology can handle approximately 2,200 events/second.

Mr. Wolf is a platform designed for automating e-Service Desk operations, enabling the efficient handling of various incidents, tasks, and tickets. It is specifically tailored for teams utilizing tools like JIRA, BMC Remedy, ServiceNow, and HP Enterprise. The initial step involves categorizing tasks into relevant classifications, which is accomplished through an automated machine learning module. Once classified, the tasks designated for automation are executed following predefined processes. These processes are articulated in Python, ensuring straightforward implementation and rapid integration with external systems and services. With over a decade of experience in solution integration, we seamlessly connect with your ERP, CRM, Contact Center, E-Commerce platforms, and more. Our expertise in integration is the driving force behind our solution, allowing us to operate quickly, effectively, and securely, ensuring a smooth workflow for your team. By leveraging our platform, organizations can significantly enhance their operational efficiency.

Eliminate the use of spreadsheets and transform finance into a collaborative team effort. Metric.ai serves as a comprehensive hub for all your financial information. You can confidently set project budgets, compute costs, and recognize revenue seamlessly. Maintain an up-to-date overview of your profit, utilization rates, effective billing, capacity, and additional metrics. Discover over 100 service-oriented key performance indicators (KPIs) and develop custom metrics to facilitate better decision-making. Organize projects and personnel into various departments, roles, and offices to accurately represent your organizational structure, complete with tailored metrics for each category. Enhance your forecasting accuracy by consolidating essential metrics like revenue recognition, multi-currency capabilities, financial closures, and historical variations all within a single platform. This approach allows you to inject more predictability into your planning. Additionally, you will receive alerts about potential risks and gain actionable insights into why actual results may differ from forecasts. By integrating project and resource plans, you can effectively plan for revenue, costs, and profits while adapting to changes in real-time. Embrace a more streamlined financial management experience that fosters teamwork and informed decision-making.

It is the only purpose-built application for Nutanix. It does more than just protect your data. HCI simplicity is preserved with native integration and a hypervisor agnostic architecture which includes AHV, ESX. A 100% reliable backup and recovery system is a guarantee

Searchable, centrally stored meeting notes that can be accessed from any device. Meetings should be a catalyst for action, not just a collection of docs. Combine your meeting notes with the most useful tools. #tagging, @mentions and 20+ integrations allow you to instantly sync information and create tasks from any meeting notes. Meetings are more successful when they are organized using agenda templates and prompt reminders. Hugo automatically indexes all your notes by the attendees of each meeting. Sync meeting notes. Push tasks to your tech stack. Work directly from your meeting notes.

ADONIS BPM suite is the best tool for process management, analysis and optimization, trusted by SMEs and large corporations worldwide. It helps you transform your business and create competitive advantage by streamlining processes, enhancing operational efficiency, boosting transparency and creating a customer-centric organization. You can start creating your digital twin with ADONIS already today, as the cloud-based ADONIS:Community Edition is available for free. ADONIS will support you with Process Management by helping you to define, measure, and monitor your business process for greater efficiency, better business outcomes, and continuous improvement. On the Quality Management & Operational Excellence side, it will help you to keep track of your KPIs, manage costs and refine business practices to do what you do best faster and easier. With offered Digitalization & Automation capability, with ADONIS you will leverage business disruptions, make optimization your competitive advantage, and constantly drive new value for customers. Journey Management & Ideation will support you in mapping user insights, fostering groundbreaking ideas, and tailoring customer experiences to keep them at the heart of your organization.

SD Elements helps AppSec teams cope with fast-growing development demands by spelling out which security controls each project needs at the design stage. It follows a Security by Design approach, meaning it looks at architecture, data use, and compliance needs early, identifies relevant risks, and turns them into concrete requirements while changes are still cheap and low-friction. Many teams see security review time drop by 30–50% and fewer late surprises before release. The platform generates project-specific requirements mapped to standards such as NIST, OWASP, PCI, and ISO, and pairs them with concise implementation guidance developers can act on. This lets small AppSec groups support security for portfolios of 100+ applications without adding headcount, while driving consistent, policy-aligned expectations across teams and products instead of ad hoc checklists. SD Elements connects to Jira, CI/CD pipelines, and other engineering tools so security work is delivered and tracked in the same systems developers already use. Traceability is a core capability: every requirement is linked to its underlying risk, relevant standards, and evidence of implementation. AppSec leaders and directors get clear views of coverage, posture, and progress across applications, making it easier to reduce risk, support audits, and report meaningful security metrics to senior leadership.

Salesforce®-Jira® Connector. Integrate standard and customized Salesforce objects with Jira for cross-functional collaboration to deliver a superior customer experience. Accelerating Marketing Automation. To maximize ROMI, transform your Marketing Automation Platform. What do we do? Data Science We specialize in next-generation business analytics to assist you with better decision making Web Development Developing responsive web assets that drive maximum business value. Design. Design. Marketing. Streamlining your marketing efforts to become a revenue generator in an agile, offshore model. CRM. CRM optimization to foster new customer relationships. Communities. Transforming how you interact with customers, prospects, partners, employees, and employees. Select Grazitti as Your Trusted Partner Agile Delivery. Our developers, quality analysts, and designers

Transform your existing infrastructure into an asset for the entire company with a platform that makes identity a business enabler. RadiantOne is a cornerstone for complex identity infrastructures. Using intelligent integration, you can improve your business outcomes, security and compliance posture, speed-to-market and more. RadiantOne allows companies to avoid custom coding, rework and ongoing maintenance in order to integrate new initiatives with existing environments. The deployment of expensive solutions is not on time or within budget, which negatively impacts ROI and causes employee frustration. Identity frameworks which cannot scale are a waste of time and resources. Employees struggle to provide new solutions for users. Rigid and static systems cannot meet changing requirements. This leads to duplication of efforts and repeated processes.

Introducing the pioneering DevOps Value Stream Platform designed specifically for Salesforce. Discover the groundbreaking features of Copado’s Winter ’21 release, which revolutionizes the way businesses harness their cloud platform to drive profitability. With Copado DevOps, you can establish continuous value delivery directly from Salesforce to enhance your organization's financial performance. Create efficient release pipelines to manage Salesforce metadata while ensuring that all your orgs are in sync effortlessly. Streamline your sprint and feature planning using user stories, epics, and comprehensive integrations with tools like Azure DevOps and Jira. Take advantage of built-in quality gates and automated testing processes to elevate product quality and maintain regulatory standards. All these features are available on the secure and dependable Salesforce Platform. Utilize DevOps 360 Analytics for measurement and monitoring, and enhance agile practices and workflows through the use of Value Stream Maps. Our adaptable architecture allows you to integrate with existing version control, ALM, and automation tools seamlessly. As the leading Native DevOps solution for Salesforce, teams can expect to realize substantial benefits in just weeks, rather than waiting months or even years. Experience the transformation that a focused approach to DevOps can bring to your organization today.

ProForma is an intuitive form and checklist creation tool designed for Jira, enabling teams to customize how they gather data within Jira issues. With the ability to construct forms tailored to specific business requirements, it integrates seamlessly with Jira Service Management, Jira Core, and Jira Software, eliminating the need for custom field creation. Additionally, ProForma is compatible with Cloud, Server, and Data Center environments. By allowing users to design dynamic forms, it simplifies the process of collecting necessary information without the hassle of complex custom field setups, thereby enhancing administrative efficiency and accuracy. Our forms handle the heavy lifting for you, with built-in validation to ensure thorough data collection. Automation rules allow for effortless form integration into issues, management of issue transitions, or even restricting transitions altogether. Dynamic fields significantly streamline the user experience, making ProForma an invaluable addition to Jira Service Management. By utilizing forms equipped with dynamic fields and validation features, you can enhance the quality of incoming requests, ensuring a smoother workflow overall.

Scroll Versions allows users to create, oversee, and distribute documentation seamlessly within Confluence. You can effectively plan, write, and launch high-quality documentation, even for products that are feature-rich and undergo rapid changes. This tool facilitates the management and authorship of various documentation versions all within one space. Users can easily add or modify documentation pages and promptly publish the latest version during product launches. With just a few clicks, you can make your Confluence content available by selecting the desired version, variant, and language for publication in either a new or existing space. Additionally, it is possible to publish content to a different Confluence system altogether. One of the unique features of Scroll Versions is that it allows for the use of duplicate page titles within a single space. You also have the flexibility to rename a page without disrupting existing links since the link is independent of the page title. Moreover, Scroll Versions supports the management of various product variants within one space. Space Administrators can set product variants at the space level, while Authors can subsequently specify which content is relevant to which particular product variant. This streamlined approach enhances collaboration and ensures that documentation stays relevant and organized.

ADOIT Enterprise Architecture Suite is the best-rated tool for generating data-driven insights and analysis. It is trusted by large corporations and SMEs around the world. ADOIT allows you to make quick and smart decisions, manage digital portfolios and discover cross-functional dependencies, and drive growth. ADOIT is intuitive and powerful. It's also flexible. It is the best way to do EA. The cloud-based ADOIT Community Edition is free and you can begin building your digital twin today.

LOGIQ.AI's LogFlow offers a unified management system for your observability data pipelines. As data streams are received, they are efficiently categorized and optimized to serve the needs of your business teams and knowledge workers. XOps teams can streamline their data flow management, enhancing data EPS control while also improving the quality and relevance of the data. LogFlow’s InstaStore, built on any object storage solution, provides limitless data retention and allows for on-demand data playback to any observability platform you prefer. This enables the analysis of operational metrics across various applications and infrastructure, yielding actionable insights that empower you to scale confidently while ensuring consistent high availability. By collecting, transforming, and analyzing behavioral data and usage trends from business systems, you can enhance business decisions and improve user experiences. Furthermore, in an ever-evolving threat landscape, it's essential to stay ahead; with LogFlow, you can identify and analyze threat patterns coming from diverse sources, automating both threat prevention and remediation processes effectively. This proactive approach not only strengthens security but also fosters a resilient operational environment.

Bocada provides a single dashboard that allows for automated backup operations oversight, asset preservation, and compliance reporting. Backup Monitoring: Monitor past and current backup performance trends using built-in, configurable reports. Pre-configured report templates can be saved, scheduled to run at the time you prefer, and then automatically distributed to key stakeholders. Compliance Oversight: Create backup audits for any period, geography or server group in minutes. To show auditors that your data protection metrics are met, you can use a completely independent solution. Asset Protection: Protect valuable resources in your IT environment by automating unprotected asset detection, failure alerting and unusual backup behavior detection. Keep your eyes open for issues that could impact data integrity. Workflow Automation: Automate your remediation workflows by eliminating manual touch points and using automated failure ticketing.

MoboRaptors, a hybrid mobile automation framework, allows you to experience true automation when it is necessary to meet productivity goals and create mobile apps that exceed all end user expectations. MoboRaptors was created to streamline the software development process. It allows you create flawless technology and accelerate your automation testing efforts.

RaptorVista, one of the most powerful web test automation frameworks on the market, simplifies the whole process of testing futuristic web solutions. RaptorVista provides rich automation that brings users closer to quality engineering, from reducing repetition to creating test suites. RaptorVista combines the best of Modular Driven Framework and Keyword Driven Framework with Data-Driven Framework and Behavior Driven Framework. It is a must-have test automation tool. RaptorVista can be used to enhance web automation testing by providing everything you need, including database support, robustness and seamless integrations. It is easy to use and understand, and can be customized to meet your needs. RaptorVista is the web test automation framework for different browsers and operating systems that integrates well to defect-tracking systems.

Cyberattacks of large scale are common. Security systems are designed to protect against them. Prancer's patent-pending attack automation solution aggressively validates zero-trust cloud security against real-world critical threats to continuously harden your cloud ecosystem. It automates the search for cloud APIs within an organization. It automates cloud pentesting. This allows businesses to quickly identify security risks and vulnerabilities associated with their APIs. Prancer automatically discovers enterprise resources in cloud and identifies all possible attack points at the Infrastructure or Application layers. Prancer analyzes the security configuration of resources and correlates data from various sources. It immediately reports all security misconfigurations to the user and provides auto-remediation.

Our one-time, no-code integration solutions are compatible with over 200 of the leading platforms worldwide. Whether it's HR, payroll, or managing customer and vendor relationships, you can effortlessly connect all aspects of your business without any manual effort. We designed our interface to be so user-friendly that it feels as if you are automating processes directly within QuickBooks. By integrating QuickBooks with your accounting systems, you can remove tedious data entry tasks and enhance your team's efficiency significantly. This approach makes accounting a breeze for franchise operations. By utilizing a white-labeled accounting automation application, you can not only stay ahead of the competition but also foster longer customer relationships. Connect even the most intricate systems of your enterprise through a streamlined workflow, automating all the routine tasks in between. Your accountants will appreciate the opportunity to engage in more meaningful work that drives greater impact for the business. Ultimately, this empowers your team to focus on what truly matters, enhancing overall productivity and job satisfaction.

Gather feedback from customers and prospects, whether collected manually or through automated systems. Identify their specific desires, timelines, and the significance of these requests, while also uncovering any obstacles, quick wins, final asks, or shared requirements. Organize features into broader initiatives and categorize them according to their impact areas, allowing for a comprehensive view of the overall situation, and prioritize the features accordingly. Analyze both current and anticipated Annual Recurring Revenue (ARR)—including new, retained, or churned accounts—while employing a smart calculation method based on the requests' relevance to the value of a customer's deal. Ensure that the status and timelines of features are automatically updated from their primary source of truth for seamless tracking. This holistic approach enables a more strategic alignment of development efforts with customer needs and business goals.

Quickwork is used by enterprises to create simple and complex workflows. It also allows them to create and publish APIs that are secure, and to manage conversational interactions between employees, customers, and partners. This helps to provide an excellent user experience. Quickwork is an all-in one platform that provides the tools and services needed to build powerful and scalable integrations. It also offers serverless APIs and conversational experiences. Drag and drop applications to create powerful integrations. No need to write a line of code. You can choose from 1000s of apps for business, consumer, analytics, messaging and IoT. Quickwork's API Management allows you to convert any workflow into an REST API in a single click. Our serverless infrastructure allows you to scale your APIs elastically and securely. Create and manage real-time messaging and conversational workflows across multiple channels with human agents, IoT devices, and chatbots.

Truto is designed from the outset to be declarative. Users can easily add new integrations and customize existing Unified APIs that we offer. You can explore the product freely without needing to use your real accounts, as we provide sandbox accounts for all supported integrations. We are committed to creating the best developer experience by crafting SDKs with care. It's often frustrating when there's a discrepancy between APIs and their documentation, and we aim to bridge that gap. Additionally, Truto allows you to select where your data is stored, offering flexibility to push information from third-party APIs straight into your database. We also support vector databases, enhancing your data management capabilities. With self-hosting options available, you can ensure that your data remains securely within your virtual private cloud. Moreover, our advanced user management features enable precise control over team member access, ensuring a tailored experience for your organization. This combination of flexibility and control makes Truto an invaluable tool for developers.

Many customer success tools are either designed for sales teams or are overly complex. Startdeliver simplifies the process by allowing users to effortlessly track customer health, oversee projects, and automate workflows without unnecessary complications. It provides insights into customer health through usage statistics, feedback, and outstanding support tickets. Additionally, you can easily generate reports to assess your team's performance and share them with management. While many companies leave customer interactions to chance, Startdeliver empowers you to take control and guide the customer journey proactively. As the journey unfolds, you can monitor all users and stakeholders effectively. The platform also facilitates a proactive retention strategy, enabling you to measure data and gain actionable insights while managing every customer interaction. By intentionally crafting customer journeys, you can ensure that your clients achieve their desired outcomes. Furthermore, you can enhance your customer interactions through Automation IQ. Start delivering value today with comprehensive documentation, helpful tutorials, and a free sandbox workspace to explore all features. This approach not only enhances customer satisfaction but also fosters long-term loyalty and engagement.

Multiplier is a modern identity governance and access management solution built to automate access request, approval, and provisioning workflows natively within Jira Service Management. Designed for IT and security teams, it removes administrative burdens by automating routine access tasks and ensuring compliance with industry standards such as SOC2 and ISO 27001. Through an intuitive internal app store, users can quickly request access to resources without manual intervention, boosting productivity and employee satisfaction. The platform supports just-in-time, time-limited access to applications and roles, enhancing security by minimizing unnecessary permissions. Multiplier also simplifies and accelerates quarterly access reviews with automated audit workflows embedded in Jira. Its no-code workflow builder enables custom identity-centric processes like onboarding and offboarding. The solution integrates with leading identity providers and tools, offering a single dashboard to manage users, roles, and certifications across hundreds of systems. Trusted by IT leaders, Multiplier reduces context switching by providing access management directly within Jira issue views.

Support Fusion is an integration platform that requires no coding, specifically designed for Managed Service Providers (MSPs) catering to enterprise clients. Our application streamlines the synchronization of tickets between ITSM systems like ServiceNow, Jira, and Zendesk, and MSP PSA tools such as ConnectWise, Autotask, and HaloPSA. It allows for seamless bi-directional syncing of tickets, statuses, comments, and attachments, ensuring that both parties remain informed without the hassle of redundant tasks. This solution helps MSPs save significant time each week, prevent SLA violations, and achieve precise reporting with minimal manual input. Targeted at mid-to-large MSPs that support enterprise accounts, Support Fusion reduces unnecessary duplication of work and fosters growth by transforming support data into actionable service intelligence. Users can quickly initiate the process using our prebuilt connectors and easy-to-follow setup, eliminating the need for custom scripts or extensive development work, making it an efficient choice for businesses looking to enhance their service delivery. Additionally, the platform's user-friendly interface helps teams get accustomed to the system in no time, further contributing to operational efficiency.