Best Business Intelligence Software for Jira Service Management

Pipefy is a low-code Business Orchestration and Automation Technologies (BOAT) platform designed to act as a modern middleware layer for the enterprise stack. Rather than replacing existing Systems of Record (SORs) like SAP, Oracle, or Salesforce, Pipefy wraps them in an agile orchestration layer. This architecture allows technical teams to modernize legacy operations and extend the life of core systems without the risks associated with "rip and replace" projects. Pipefy provides the infrastructure to sanitize data inputs, manage complex business logic, and orchestrate API calls between fragmented endpoints. Technical & Architectural Highlights: • Adaptive Governance Framework: Pipefy solves the "Shadow IT" problem by establishing IT-sanctioned "Safe Zones." Business users can build workflows within these guardrails, while IT retains control over critical data, integrations, and permissions via a centralized console. • Agentic AI Engine (BYOLLM): The platform features a governable AI Agent Studio. Unlike "black box" solutions, Pipefy supports a Bring Your Own LLM approach, allowing enterprises to integrate preferred models (Azure OpenAI, AWS Bedrock) securely to automate document analysis (OCR) and decision-making. • Robust Connectivity: Built with an API-first philosophy, Pipefy offers a GraphQL API, Webhooks, and enterprise-grade iPaaS capabilities to ensure seamless data interoperability across the stack. • Security & Compliance: Engineered for regulated industries, the platform is ISO 27001, ISO 27701, and SOC2 Type II certified, supporting compliance with GDPR and SOX standards. Pipefy empowers IT leaders to eliminate technical debt and clear development backlogs by safely delegating low-complexity builds to business units.

Process Street is the Compliance Operations Platform built for teams that need to move fast without breaking standards. It combines document control, workflow automation, and AI-powered oversight in a single system so every policy is followed, every step is tracked, and every audit is effortless. Unlike legacy GRC tools or static SOP docs, Process Street turns compliance into a living system. Policies are documented in governed, version-controlled Pages. Those policies are executed through dynamic workflows with built-in task assignment, approvals, and forms. Every action is logged, monitored, and optimized in real time by Cora, our AI compliance agent. Used across industries like financial services, real estate, healthcare, and manufacturing, Process Street helps teams automate employee onboarding, streamline audits, manage policy updates, enforce vendor reviews, and run critical processes at scale. No code required. No micromanagement. Just proof that work gets done right, every time. Companies like Salesforce, Colliers, Drift, and Hartford Healthcare trust Process Street to eliminate busywork, improve operational visibility, and reduce compliance risk across the business. With native integrations, role-based access, audit trails, and ISO-aligned workflows, it is the platform that makes compliance a competitive advantage. From onboarding to audits, Process Street is how high-stakes teams enforce standards, automate execution, and prove compliance by default.

Familiarize yourself with your clientele for a more profound insight into their behaviors. Google Analytics equips you with essential, cost-free resources to evaluate your business data seamlessly in a single platform. The newest version, Google Analytics 4 (GA4), enhances the previous analytics system by offering a more in-depth and holistic view of user interactions on both websites and applications. Emphasizing user privacy, GA4 utilizes event-driven tracking rather than traditional session-based methods, facilitating a more versatile and nuanced approach to data gathering. It introduces sophisticated capabilities such as tracking across different platforms, insights powered by machine learning, and predictive analytics to aid businesses in comprehending customer pathways and making informed decisions based on data. Additionally, with its improved compatibility with Google Ads and the ability to customize reports, GA4 empowers companies to refine their marketing strategies while remaining compliant with changing privacy standards, ultimately leading to more effective customer engagement. As businesses continue to adapt to the digital landscape, leveraging these tools will be crucial for sustained success.

ClickUp is the future for work. It provides tasks, documents, goals, and much more. In today's workplace, data silos and duplicate spending are unacceptable. ClickUp unites all your work in one place. It can replace all of them with one app. ClickUp can be customized for any size team, whether you're working on sprints or proofing ads. ClickUp AI is an AI-powered writing assistant that can help you with a variety of tasks, including summarizing text, generating ideas, and writing different kinds of creative content. ClickUp is a fully customizable and exclusive platform that can be used by teams of any size and industry. It is a must-have tool for any team who wants to manage all aspects of design and development from one place. The platform allows for deep modularity through add-ons called "ClickApps", which allow for rich customization for each team. ClickUp allows for the creation of custom views that can be saved and shared with anyone. It also has proprietary features like Assigned Comments, LineUp™ and Box view which allow for unprecedented management of people.

For teams of 10 or more, Prism PPM (previously WorkOtter) was the #1 Rated and Fastest Growing Cloud PM in 2022. WorkOtter is an easy-to-use solution for Product/Engineering/IT/Innovation PMOs ready to move from spreadsheets to simple SaaS project, resource, and portfolio mgt. with “Magic” animated dashboards. Include FULL 2-way sync with Jira, MS Project, Office 365, and more. Top Features: Ideas, Projects (Gantt, Kanban, RAID Logs), Portfolios (What-If), Time, Capacity Planning, and Financials.

Jira is a project management tool that allows you to plan and track the work of your entire team. Atlassian's Jira is the #1 tool for software development teams to plan and build great products. Jira is trusted by thousands of teams. It offers a range of tools to help plan, track, and release world-class software. It also allows you to capture and organize issues, assign work, and follow team activity. It integrates with leading developer software for end-toend traceability. Jira can help you break down big ideas into manageable steps, whether they are small projects or large cross-functional programs. Organize your work, create milestones and dependencies, and more. Linking work to goals allows everyone to see how their work contributes towards company objectives, and to stay aligned with what's important. Your next step, suggested by AI. Atlassian Intelligence automatically suggests tasks to help you get your big ideas done.

Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. With Hootsuite, you can confidently schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, easily keep track of customer conversations, break down silos in how you collaborate with your organization, and gain actionable real-time insights from social media to make critical business decisions—all from one intuitive dashboard. You can manage organic and paid social content together, easily keep track of customer conversations, break down silos in how you collaborate with your organization, and gain actionable real-time insights from social media to make critical business decisions—all from one intuitive dashboard. Hootsuite can set you up for success with expert certifications, training, and coaching in social marketing, social listening, and customer care, and social commerce. Get more from social with Hootsuite.

The interactive Gantt chart allows you to visually assess an individual's availability for new tasks in a straightforward manner. You can monitor the time allocated to various tasks, projects, and client deliveries efficiently. Leverage our AI-driven widgets, or create custom tools tailored to your needs. Embrace the power of Time Intelligence to streamline your processes. Our platform consolidates all communications, decision-making, and documentation into a cost-effective solution, providing you with a reliable single source of truth. Templates for projects and tasks promote consistency and help maintain progress according to schedule. Furthermore, our AI proactively alerts you to potential delays, facilitating timely decision-making. Designed for ease of use and high employee engagement, the system eliminates the need for intricate training, making it accessible for everyone involved. This approach not only increases efficiency but also enhances collaboration among team members.

AnswerDock is an innovative analytics platform powered by AI, designed specifically for enterprise use. It enables business users to obtain answers to their inquiries and facilitates quicker, more informed decision-making without relying on data analysts. Users can gain immediate insights from their data warehouses through live queries, compatible with platforms like Snowflake, Amazon Redshift, Microsoft Synapse, and Google BigQuery. Additionally, it allows for the uploading of Excel files and connections to traditional relational databases such as MySQL and SQL Server, along with third-party APIs like Google Analytics. You can explore AnswerDock using a sample retail dataset without the hassle of registration or login. For those interested in using their own data, signing up for the free version provides access to all features. With AnswerDock, business users can effortlessly generate their own reports and dashboards by simply entering their questions, similar to how one would use a web search engine. For instance, if you need a sales report, just type in "Top 10 Sales People by growth in number of leads this quarter," and AnswerDock will conduct the analysis and present the best visualization in an instant, making the process incredibly straightforward and user-friendly. This platform is revolutionizing the way companies interact with their data, empowering them to make data-driven decisions with ease.

Totango helps businesses transform customer success into a predictable engine for growth by connecting customer data, insights, and engagement across the entire lifecycle. Built for enterprises with evolving and multi-layered customer relationships, it simplifies managing complex hierarchies, product lines, and workflows. Real-time health scoring provides a complete picture of customer behavior, giving teams the clarity to act before risks become churn. With pre-built SuccessBLOCs, organizations can quickly launch best-practice frameworks and scale without slowing down. Automated digital touchpoints complement human-led interactions, ensuring customers consistently receive value regardless of segment. Totango’s campaign tools help teams reach the right users at the right moment with high-impact messaging. Leaders gain visibility into financial performance, trends, and operational efficiency through powerful analytics. The platform enables businesses to grow revenue, improve efficiency, and create meaningful, lasting customer outcomes.

Cloudaware is a SaaS-based cloud management platform designed for enterprises that deploy workloads across multiple cloud providers and on-premises. Cloudaware offers such modules as CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. In addition, the platform integrates with ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and 50+ other products. Customers deploy Cloudaware to streamline their cloud-agnostic IT management processes, spending, compliance and security.

Chartio is a cloud-based business analytics platform for small and medium-sized businesses. It allows you to track and analyze critical business data. The entire organization can use it - from founders to business executives, product managers and business managers. Chartio offers cloud-based data exploration, stunning charts, and interactive dashboards that help teams turn data into actionable insight. Chartio is the top-ranked self-service business intelligence program for SMBs.

eazyBI, a powerful business intelligence tool, provides an easy-to use drag-and-drop interface to create custom reports, charts and dashboards. - Import your data directly from Jira, Confluence and other Atlassian marketplace apps. - Add additional data to external data sources such as SQL databases, REST APIs, Google Sheets and CSV or Excel spreadsheets. - Create pivot tables reports and interactive charts. You can drill into details or across dimensions directly from the chart to identify your top performers and trends. - You can use many predefined calculated measures from eazyBI or create your own calculations using powerful custom calculation formulas based upon MDX query language. - Publish eazyBI Reports as gadgets on Jira dashboards and Confluence pages, or embed your reports using<iframe>.</iframe>

Kumulos, the customer engagement platform, is easy to use and offers a 360-degree view to help you create long-term customers. Features include in-app messaging, web push notifications, and mobile push notifications. Kumulos Mobile Marketing Hub allows you to create omnichannel campaigns and manage them all from one location - the Kumulos Mobile Marketing Hub. You can personalize your campaigns with features like rich interactive messaging, geotargeting, audience segmentation and channeling. Kumulos is fully automated and can deliver receipts and intelligent delivery, taking the guesswork out campaign timing. To acquire new customers, use features like ASO and deferred deep linking. Analytics and reporting enable you to monitor all aspects of performance and to continuously improve. Crash reporting and diagnostics make sure your app is always fully functional. They also prioritize fixes so you can offer an excellent user experience. Kumulos offers a 30-day free trial.

DBxtra offers a cloud-driven solution for business intelligence, reporting, and dashboards, enabling companies to develop and share interactive web reports and dashboards effortlessly. Users are not required to possess any SQL, programming, or web technology skills to effectively create, implement, and oversee ad-hoc reports using DBxtra. The platform comprehensively addresses all reporting requirements. Additionally, potential users can experience DBxtra through a complimentary 30-day trial. This allows businesses to explore its features and functionalities without any commitment.

Are the standard Plug-N-Play Dashboards not sufficient for your needs? You can either utilize an instant dashboard or create one from the ground up. Slemma's robust editor empowers users to easily construct, filter, and modify charts as needed. The developers at Slemma have curated a collection of Dashboards tailored specifically to your data source integrations. Position yourself for success by designing your own dashboard templates that can be shared internally or with clients. With complete white-label capabilities, Slemma enables users to fully customize the application to reflect their brand, including colors, logos, dashboards, and custom URLs. One of Slemma’s standout features is its Dynamic Filtering, which enhances client reporting by allowing you to maintain a single dashboard or dataset accessible to all your clients. Each client will only view the information relevant to them, ensuring a completely personalized experience tailored to their business needs. This capability allows your users to enjoy a fully branded Slemma dashboard right from your website or application, enhancing their experience and engagement. Ultimately, Slemma's features aim to provide versatile solutions that cater to varying business requirements.

Eliminate the use of spreadsheets and transform finance into a collaborative team effort. Metric.ai serves as a comprehensive hub for all your financial information. You can confidently set project budgets, compute costs, and recognize revenue seamlessly. Maintain an up-to-date overview of your profit, utilization rates, effective billing, capacity, and additional metrics. Discover over 100 service-oriented key performance indicators (KPIs) and develop custom metrics to facilitate better decision-making. Organize projects and personnel into various departments, roles, and offices to accurately represent your organizational structure, complete with tailored metrics for each category. Enhance your forecasting accuracy by consolidating essential metrics like revenue recognition, multi-currency capabilities, financial closures, and historical variations all within a single platform. This approach allows you to inject more predictability into your planning. Additionally, you will receive alerts about potential risks and gain actionable insights into why actual results may differ from forecasts. By integrating project and resource plans, you can effectively plan for revenue, costs, and profits while adapting to changes in real-time. Embrace a more streamlined financial management experience that fosters teamwork and informed decision-making.

Halo serves as a comprehensive platform that seamlessly integrates automated data assimilation, visualization, and supply chain analytics, empowering organizations to expand, secure a competitive edge, and enhance customer satisfaction. By utilizing Halo, businesses can merge various internal and external data sources into one cohesive data warehouse, allowing for rapid report generation and improved accuracy in supply chain planning through the interconnection of different data elements. Additionally, Halo offers flexible deployment options, whether on-premise, in the cloud, or through a hybrid approach, making it adaptable to diverse organizational needs. This versatility ensures that companies can effectively respond to changing market dynamics and customer demands.

Generating reports can be a tedious process, so we aim to assist you with our innovative tools to accelerate your journey toward meaningful insights. Our platform enables the creation of tailored dashboards, charts, and reports specifically for JIRA and Jira Service Management, whether you are using Cloud or Server deployments. With an intuitive drag-and-drop interface, you can effortlessly transform data into actionable business insights. We offer solutions designed for Atlassian’s development tools that equip teams with the capability to easily derive valuable insights. The Charts and Reports for Jira Service Management tool serves as a straightforward yet powerful resource for crafting custom dashboards, which can be conveniently shared with Jira Service Desk customers, ensuring effective communication of key metrics and performance indicators. By simplifying the reporting process, we empower teams to focus on what truly matters—making informed decisions that drive success.

Fullstory is a platform for behavioral data that reveals the hidden story behind consumer behavior. Fullstory allows product, engineering and data teams to connect sentiments signals with other data sources in order to design the next best actions. Fullstory provides deeper and more immediate actionable insights than conventional web and product analyses that can only surface what is happening but not why. It is the only behavioral data platforms that provide the context needed to create in-the moment experiences that drive revenue. Fullstory's behavioral analytics is ready for AI. It uses first-party data that has been automatically captured, indexed and semantically structured. No longer do enterprises waste hours and resources on data analysis.

Capture user interest by consolidating all your business intelligence tools and datasets into a single, user-friendly BI portal that is easily searchable. Ensure that the appropriate content reaches the intended audience at the optimal moment and on their preferred device. Automatically detect irregularities within your data to guarantee that key individuals are promptly alerted to significant developments, leaving no critical information overlooked. Access insights from your data across various applications and devices without hassle. Metric Insights empowers top organizations to provide their business users with data that is timely, pertinent, and actionable, fostering a more informed decision-making process. By streamlining information flow, organizations can enhance their operational efficiency and responsiveness.