Business Software for Jira Service Management

Many customer success tools are either designed for sales teams or are overly complex. Startdeliver simplifies the process by allowing users to effortlessly track customer health, oversee projects, and automate workflows without unnecessary complications. It provides insights into customer health through usage statistics, feedback, and outstanding support tickets. Additionally, you can easily generate reports to assess your team's performance and share them with management. While many companies leave customer interactions to chance, Startdeliver empowers you to take control and guide the customer journey proactively. As the journey unfolds, you can monitor all users and stakeholders effectively. The platform also facilitates a proactive retention strategy, enabling you to measure data and gain actionable insights while managing every customer interaction. By intentionally crafting customer journeys, you can ensure that your clients achieve their desired outcomes. Furthermore, you can enhance your customer interactions through Automation IQ. Start delivering value today with comprehensive documentation, helpful tutorials, and a free sandbox workspace to explore all features. This approach not only enhances customer satisfaction but also fosters long-term loyalty and engagement.

Multiplier is a modern identity governance and access management solution built to automate access request, approval, and provisioning workflows natively within Jira Service Management. Designed for IT and security teams, it removes administrative burdens by automating routine access tasks and ensuring compliance with industry standards such as SOC2 and ISO 27001. Through an intuitive internal app store, users can quickly request access to resources without manual intervention, boosting productivity and employee satisfaction. The platform supports just-in-time, time-limited access to applications and roles, enhancing security by minimizing unnecessary permissions. Multiplier also simplifies and accelerates quarterly access reviews with automated audit workflows embedded in Jira. Its no-code workflow builder enables custom identity-centric processes like onboarding and offboarding. The solution integrates with leading identity providers and tools, offering a single dashboard to manage users, roles, and certifications across hundreds of systems. Trusted by IT leaders, Multiplier reduces context switching by providing access management directly within Jira issue views.

Support Fusion is an integration platform that requires no coding, specifically designed for Managed Service Providers (MSPs) catering to enterprise clients. Our application streamlines the synchronization of tickets between ITSM systems like ServiceNow, Jira, and Zendesk, and MSP PSA tools such as ConnectWise, Autotask, and HaloPSA. It allows for seamless bi-directional syncing of tickets, statuses, comments, and attachments, ensuring that both parties remain informed without the hassle of redundant tasks. This solution helps MSPs save significant time each week, prevent SLA violations, and achieve precise reporting with minimal manual input. Targeted at mid-to-large MSPs that support enterprise accounts, Support Fusion reduces unnecessary duplication of work and fosters growth by transforming support data into actionable service intelligence. Users can quickly initiate the process using our prebuilt connectors and easy-to-follow setup, eliminating the need for custom scripts or extensive development work, making it an efficient choice for businesses looking to enhance their service delivery. Additionally, the platform's user-friendly interface helps teams get accustomed to the system in no time, further contributing to operational efficiency.

Realm serves as an advanced knowledge and workflow platform powered by AI, tailored specifically for revenue teams to facilitate immediate access to organizational knowledge, automate the process of RFPs and questionnaires, and develop custom AI agents that manage various tasks in sales, support, and product workflows. By integrating with existing tools like Slack, Notion, Jira, Confluence, HubSpot, Zendesk, Google Drive, and more, Realm enhances productivity by providing answers, automating responses, and coordinating tasks through a single, cohesive interface. Its notable features include a comprehensive searchable knowledge base, a real-time “Assistant” chat for instant answers, and “RFP AI” for streamlining the automation of RFIs, RFQs, and security questionnaires. Additionally, users can create tailored “Agents” for tasks such as meeting preparations, deal reviews, deal-desk assistance, or resolution of support tickets. Realm also prioritizes secure enterprise architecture with features like single-tenant deployment, data encryption both at rest and in transit, strict permissions enforcement, and routine penetration testing to ensure data security and compliance. With its focus on security and efficiency, Realm is positioned as an essential tool for revenue teams aiming to optimize their workflows and enhance collaboration.

Yasoon is a sophisticated integration application designed to bridge Jira with essential Microsoft 365 tools, enhancing team productivity by minimizing the need to switch between different platforms. This app effectively connects Outlook Email, Microsoft Teams, Outlook Calendar, and Microsoft To Do with Jira, streamlining communication, task management, and documentation; for instance, users can generate and synchronize Jira issues directly from their Outlook emails, access Jira boards within Microsoft Teams, allow internal clients to submit support tickets via a Teams customer portal, and manage Jira tasks in Microsoft To Do for a comprehensive view of their daily responsibilities. Furthermore, it provides various presets and templates that help standardize and automate frequently used workflows across Teams, emails, and meetings, thereby decreasing repetitive setup tasks while promoting uniform communication. Administrators have the flexibility to adjust features and set automation rules to customize integrations according to project requirements, and the built-in automation enhances Jira’s capabilities by incorporating Microsoft 365 actions, ensuring a more cohesive and efficient workflow for teams. Overall, Yasoon aims to create a seamless experience that empowers teams to enhance their collaborative efforts.

AccessOwl serves as a comprehensive tool for Access Governance and SaaS management, streamlining the process of managing employee access to various SaaS applications throughout their tenure, from onboarding to offboarding. Acting as the primary platform for overseeing SaaS access, it removes the confusion about who is responsible for specific tools and what approvals are necessary, while meticulously logging every application, user access, and the permissions utilized within the organization. By automating the processes of user account creation, access requests, approvals, and audits, along with detecting Shadow IT, AccessOwl enables teams to move away from spreadsheets and establish a reliable source of truth, significantly minimizing the chances of overlooking offboarding tasks. Furthermore, its integration with Slack allows employees to conveniently request access in the environment they already use, and HRIS integrations automate the onboarding and offboarding processes while keeping employee information such as job title, department, and manager up to date. Notably, AccessOwl has the capability to provision and revoke user access across a multitude of SaaS applications without the necessity for SCIM or SAML, ensuring flexibility and ease of use for organizations. This allows for a more efficient management of software access, ultimately enhancing security and compliance efforts.

Tray.ai serves as an API integration platform that empowers users to innovate, integrate, and automate their organizations without the need for developer expertise. With Tray.io, users can independently connect their entire cloud ecosystem. The platform features an intuitive visual workflow editor that makes it simple for users to construct and optimize processes. Additionally, Tray.io enhances the workforce's efficiency through automation of various tasks. At the core of the first iPaaS designed for universal accessibility is the intelligence that allows users to execute business processes through natural language commands. Tray.ai is a low-code automation solution tailored for both technical and non-technical users, enabling the creation of complex workflow automations that streamline data transfer and actions across diverse applications. By leveraging our low-code builder and the innovative Merlin AI, users can revolutionize their automation journey, combining the flexibility of scalable automation with advanced business logic and integrated generative AI features that are user-friendly and accessible to all. This makes Tray.ai an invaluable tool for organizations aiming to enhance operational efficiency.

Halo serves as a comprehensive platform that seamlessly integrates automated data assimilation, visualization, and supply chain analytics, empowering organizations to expand, secure a competitive edge, and enhance customer satisfaction. By utilizing Halo, businesses can merge various internal and external data sources into one cohesive data warehouse, allowing for rapid report generation and improved accuracy in supply chain planning through the interconnection of different data elements. Additionally, Halo offers flexible deployment options, whether on-premise, in the cloud, or through a hybrid approach, making it adaptable to diverse organizational needs. This versatility ensures that companies can effectively respond to changing market dynamics and customer demands.

Cherwell Service Management (ITSM) is the current choice for IT Service Management. The Cherwell platform is affordable and simple to use. IT teams can implement, automate, and modernize service and support processes to meet the business's needs. However, it does not have the complexity and cost of legacy ITSM solutions. You can choose between subscription pricing or perpetual pricing, on or off-premises, SaaS, Cherwell hosted or public cloud infrastructure.

The 3rd generation of an award-winning no-code platform for hyper-automating conversational applications and workflows that operate over any channel and are powered by the latest AI.

Connect and centralize data. Transform your data landscape into a flexible powerhouse. Data Virtuality is a data integration platform that allows for instant data access, data centralization, and data governance. Logical Data Warehouse combines materialization and virtualization to provide the best performance. For high data quality, governance, and speed-to-market, create your single source data truth by adding a virtual layer to your existing data environment. Hosted on-premises or in the cloud. Data Virtuality offers three modules: Pipes Professional, Pipes Professional, or Logical Data Warehouse. You can cut down on development time up to 80% Access any data in seconds and automate data workflows with SQL. Rapid BI Prototyping allows for a significantly faster time to market. Data quality is essential for consistent, accurate, and complete data. Metadata repositories can be used to improve master data management.

Abacus delivers a solution for financial institutions that is thorough and user-friendly. Their offering is a cost-efficient, contemporary, completely integrated, and scalable platform designed to address not only the existing operational needs but also the evolving challenges posed by technological advancements, market changes, and diverse product offerings. Furthermore, Abacus ensures that its solution remains adaptable to future developments, allowing institutions to stay competitive in a rapidly changing landscape.

Generating reports can be a tedious process, so we aim to assist you with our innovative tools to accelerate your journey toward meaningful insights. Our platform enables the creation of tailored dashboards, charts, and reports specifically for JIRA and Jira Service Management, whether you are using Cloud or Server deployments. With an intuitive drag-and-drop interface, you can effortlessly transform data into actionable business insights. We offer solutions designed for Atlassian’s development tools that equip teams with the capability to easily derive valuable insights. The Charts and Reports for Jira Service Management tool serves as a straightforward yet powerful resource for crafting custom dashboards, which can be conveniently shared with Jira Service Desk customers, ensuring effective communication of key metrics and performance indicators. By simplifying the reporting process, we empower teams to focus on what truly matters—making informed decisions that drive success.

Fullstory is a platform for behavioral data that reveals the hidden story behind consumer behavior. Fullstory allows product, engineering and data teams to connect sentiments signals with other data sources in order to design the next best actions. Fullstory provides deeper and more immediate actionable insights than conventional web and product analyses that can only surface what is happening but not why. It is the only behavioral data platforms that provide the context needed to create in-the moment experiences that drive revenue. Fullstory's behavioral analytics is ready for AI. It uses first-party data that has been automatically captured, indexed and semantically structured. No longer do enterprises waste hours and resources on data analysis.

Qualitia is a scriptless Test Automation Platform. In minutes, you can automate test automation for Web, Desktop, and Mobile applications. Qualitia's support of web services, files, and databases allows you to test fast and often. SOAP and RESTful APIs, such as xml.txt, Excel. Word, PDF, etc. Automate testing of all thick client desktop apps, regardless of whether they are Java,.NET or VB, Power Builders, ActiveX, SAP, etc. Qualitia is easy to use for automation. Automate your business users, functional manual testers, and subject matter experts without having to learn programming.

LogicNets is a platform that supports intelligent decision-making in all areas of business, from healthcare to sales and legal. LogicNets allows you to create smart applications that automate, share expert knowledge, and interactively guide users through key steps. No coding required. Instead, you can visualise your decision making and use our use case packaging options for ready-made solutions.

Zephyr Enterprise stands out as a comprehensive solution designed for scalability and customization at an enterprise scale. It offers seamless real-time integration with Jira, extensive automation framework support, and consolidated reporting on testing activities across the organization. By investing less time in testing and focusing more on development, you can transition to a state of full Continuous Testing Agility. As an agile organization, you are rapidly evolving, dismantling barriers to enhance productivity. However, to establish an effective delivery pipeline, your testing efforts must align with the accelerated pace of the development lifecycle. Zephyr equips you with a suite of tools aimed at maximizing both the speed and quality of software testing, granting you the necessary flexibility, visibility, and insights to attain Continuous Testing Agility. With Zephyr, you will find an all-encompassing test management solution that meets every need of your organization, ensuring it remains your preferred choice for the long haul. In a landscape where efficiency is paramount, Zephyr's capabilities uniquely position it as an indispensable asset for your testing requirements.

A comprehensive AIOps solution designed to revolutionize IT operations is at your fingertips. Interlink’s innovative AIOps platform utilizes machine learning to deliver service-focused visibility and actionable insights, significantly enhancing your organization’s resilience against disruptive outages. This all-in-one platform is data-driven and specifically designed to visualize service availability while streamlining IT operations across your entire technology ecosystem. With robust, highly scalable, and security-enhanced solutions that have been validated in some of the world's largest enterprises, Interlink ensures a best-in-class experience. Embrace a flexible approach that allows you to utilize your favorite tools without the worry of vendor lock-in. Our pricing model is low-cost, transparent, and predictable, ensuring a swift return on your investment. Furthermore, we prioritize exceptional support and foster genuine partnerships with our clients for sustained success. By adopting this single-pane-of-glass, service-centric monitoring strategy, you can elevate your DevOps environment to new heights. Ultimately, Interlink's AIOps platform empowers organizations to focus on innovation while maintaining optimal operational efficiency.

Exigence provides a command-and-control center software that helps manage major incidents. Exigence automates collaboration between stakeholders within and outside the organization. It organizes it around a timeline that records each step taken to resolve an issue and drives workflows among stakeholders and tools. This ensures that all stakeholders are on the same page. The product connects stakeholders, processes, and tools, reducing time to resolution. Customers who have used Exigence have experienced a transparent process, quicker onboarding of the relevant stakeholders, and a shorter time to resolve critical incidents. Exigence is used by customers to address critical incidents as well as for planned cyber incidents such as business continuity testing or software release.

Security solutions are essential for addressing threats that stem from technology, personnel, and operational processes. By effectively overseeing your Security Program, you can significantly lower the chances of suffering from attacks, ransomware incidents, data breaches, and risks associated with third-party engagements. These integrated solutions are designed to assist in the development and ongoing management of an Information Security Management System (SGSI), ensuring a focus on business priorities. Additionally, they enable the automatic detection of vulnerabilities within cloud environments, thereby mitigating the likelihood of ransomware, data leaks, intrusions, and cyber threats. Analyzing both your own exposure and that of external partners is crucial for understanding risk. The provision of risk assessments, along with insights into potential leaks and vulnerabilities across applications, networks, and infrastructure, is vital for informed decision-making. Furthermore, these collaborative frameworks include comprehensive reports and dashboards that present information in an accessible manner, fostering effective communication and information sharing throughout the organization. By enhancing visibility and understanding of security conditions, businesses can make better strategic decisions to bolster their defenses.

Identity and Data Protection for AWS and Azure, Google Cloud, and Kubernetes. Sonrai's cloud security platform offers a complete risk model that includes activity and movement across cloud accounts and cloud providers. Discover all data and identity relationships between administrators, roles and compute instances. Our critical resource monitor monitors your critical data stored in object stores (e.g. AWS S3, Azure Blob), and database services (e.g. CosmosDB, Dynamo DB, RDS). Privacy and compliance controls are maintained across multiple cloud providers and third-party data stores. All resolutions are coordinated with the relevant DevSecOps groups.

For just $49 a month, leaders can potentially save over $10,000 annually by enhancing customer retention, minimizing employee turnover, and cutting down on unnecessary meetings. Our service not only assists in pinpointing business improvements such as reducing inefficiencies and boosting employee morale, but it also enables you to identify potential customer-related issues, thereby increasing retention rates and fostering a superior employee experience that curtails attrition. These challenges are common among growing companies, and we fully understand them because we've faced them ourselves. This insight inspired us to create Peoplelogic.ai as a cost-effective, user-friendly solution that guarantees a clear return on investment. We see ourselves as partners in your journey toward growth and success! Peoplelogic seamlessly integrates with the tools your teams already use, requiring only a few clicks. Once connected, the platform begins to analyze workflow patterns, recognize recurring interactions, and uncover essential communication lines, ultimately guiding you towards actionable strategies for workflow optimization. By streamlining these processes, we empower you to focus on what truly matters: driving your business forward.

Yellow.ai is the enterprise-grade Conversational AI platform that unlocks business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, Domino’s, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code platform. The company has raised more than $102M from blue-chip investors and has offices across six countries.

ThreatConnect RQ is a financial cyber risk quantification solution that allows users to identify and communicate the cybersecurity risks that matter most to an organization in terms of financial impact. It aims to enable users to make better strategic and tactical-level decisions by quantifying them based on the business, the technical environment, and industry data. RQ automates the generation of financial cyber risk reporting as it relates to the business, cybersecurity initiatives, and controls. Automated outputs are generated in hours for reporting that is more current and relevant. By automating risk modelling, the vendor states customers get a fast start and can critique, or tune models over time instead of having to create their own. They use historical breach data and threat intelligence upfront in order to save months of data collection and remove the burden of continuous updating.

Learn more about the capabilities of your cloud estate. Our dashboard view allows you to control your cloud estate from any device. To reduce your cloud spend up to 80%, you can use spot instances at a lower price and utilisation recommendations. Cloud Manager offers 24/7 automated monitoring to keep your data secure and your estate in compliance. Fully automated workflows provide cost recommendations and flag issues to ensure you can quickly take action and reduce costs. Analyze cloud costs and allocate and recharge them to customers and other business units. Our advanced automation services and dashboard make cloud management easier for you. We provide structure and process to help team members understand why their work is important. Additionally, we provide trend and dashboard to show business and delivery teams the value they add.