Business Software for Cisco CX Cloud

NetWatch.ai provides an all-encompassing, AI-powered monitoring and security platform aimed at unifying disparate tools into a cohesive solution tailored for contemporary IT settings. The platform features three main product categories: NetWatch OPS, which delivers real-time monitoring, proactive alerts, and efficient resource management for servers and networks; Secure OPS, a hybrid SIEM that facilitates comprehensive security oversight and compliance for both cloud-based and on-premises systems; and AI OPS, which harnesses machine learning to foresee potential issues, automate resolution processes, and enhance operational efficacy. A unique “AI System Administrator” functions as a virtual operator that oversees customer infrastructures, integrates seamlessly through API with existing workflows, and provides thorough visibility and automation. Additionally, for organizations in need of expert support, NetWatch.ai offers Hive OPS SOC, a tiered Security Operations Center service that includes round-the-clock monitoring, incident response, and various other critical services. This integrated approach not only simplifies management but also significantly strengthens the overall security posture of businesses in an increasingly complex digital landscape.

Clobba is an all-encompassing suite for reporting, analytics, and monitoring, specifically tailored for unified communications platforms like Microsoft Teams, that provides organizations with in-depth insights into their voice, collaboration, and licensing activities. It offers customizable dashboards alongside historical reports that cover essential metrics such as call quality indicators (packet-loss, latency, jitter), multi-leg call flows, user adoption statistics, device and headset usage, as well as performance metrics for queues and auto-attendants, in addition to license distribution and utilization data. Clobba further enhances its functionality with role-based access, automated report scheduling, and real-time alerts triggered by threshold exceedances, supporting deployment either through the vendor's cloud or on-premises solutions. Additionally, the core product is designed to be further enhanced with modules like Clobba Real Time, which includes live wallboards and trend analytics, Range Manager for managing Direct Inward Dialing (DID) numbers, Queue Manager for configuring call queues and auto-attendants, License Adoption, and a Voice Recorder feature. This modular approach allows organizations to tailor their Clobba experience to meet specific communication needs and challenges.

Acxiom provides the tools necessary to utilize extensive data for understanding premium audiences and gaining insights worldwide. By effectively engaging and personalizing experiences both online and offline, brands can better comprehend, identify, and target their ideal customers. In this “borderless digital world” where marketing technology, identity resolution, and digital connectivity intersect, organizations can swiftly uncover data attributes, service availability, and digital footprints globally, enabling them to make well-informed decisions. As a global leader in data, Acxiom offers thousands of data attributes across over 60 countries, assisting brands in enhancing millions of customer experiences daily through valuable, data-driven insights while prioritizing consumer privacy. With Acxiom, brands can grasp, connect with, and engage diverse audiences, optimize their media investments, and create more tailored experiences. Ultimately, Acxiom empowers brands to reach global audiences effectively and deliver impactful experiences that resonate.

Identify the users and behaviors that are most likely to lead to security breaches, while implementing customized policies and controls aimed at minimizing such risks. By providing targeted and actionable feedback to both employees and leadership, organizations can enhance their security posture. Recognizing individuals who pose a higher risk for breaches allows for the proactive establishment of specific policies and measures, which leads to effective risk mitigation. The Elevate Security platform empowers security teams by automating the appropriate level of controls necessary to diminish risk, prevent breaches, and facilitate sound security choices without creating unnecessary barriers. By intelligently and adaptively managing the human attack surface through Human Risk Scores, organizations can automate necessary interventions instead of relying on generic, less effective controls. It is essential to customize communication strategies based on individual behavior and established policy controls, ensuring clarity on what measures are effective. Additionally, organizations should continually assess which controls yield results and which do not, while also personalizing response options across all tiers, from staff to executives, for a comprehensive security approach. This method not only strengthens the overall security framework but also fosters a culture of accountability and awareness throughout the organization.

The InfiniBox® enterprise storage solution offers performance that surpasses all-flash systems, along with multi-petabyte capacity and unwavering 100% availability, accommodating a diverse array of mixed application workloads. It includes features such as infinite zero-impact snapshots, reliable active/active configurations, synchronous and asynchronous replication, and a flexible, software-defined quality of service, all ensuring robust reliability and data security. By utilizing InfiniBox, enterprise IT departments and managed service providers can not only meet but exceed their service level goals while significantly reducing both the costs and complexities associated with storage management. Customers of Infinidat frequently achieve remarkable consolidation by migrating entire rows of outdated enterprise storage systems into a single InfiniBox solution, resulting in a dramatic 10:1 decrease in both network port expenses and floor tile usage. Furthermore, InfiniBox effectively curtails the proliferation of storage arrays and filers, enabling operations and capacity planning teams to take advantage of the efficiencies offered by large-scale, unified data center storage pools. This innovative approach ultimately streamlines operational processes and enhances overall efficiency.

Eliminate the need to constantly monitor alerts and proactively avert incidents before they occur with the premier XDR platform that transforms how threats are detected, logs are managed, and responses are coordinated. Bridge existing gaps and empower your team with our top-tier, integrated XDR solution that not only ensures compliance but also streamlines security operations. Cybraics nLighten™ stands out as more than just a standard security tool; it emerged from advanced AI and machine learning initiatives conducted alongside the U.S. Department of Defense, serving as a key resource for extracting actionable insights from the dispersed and isolated data, logs, and alerts generated by various security tools within your infrastructure. With Cybraics, achieving robust threat detection is accessible and doesn’t have to strain your budget. Equipped with Adaptive Analytic Detection (AAD) and Persistent Behavior Tracing (PBT), this platform enhances the effectiveness of your security team by automating 96% of actionable case creation while significantly cutting false positives by 95%. Consequently, the time required for detection and response is dramatically reduced from months to mere minutes, allowing your organization to respond swiftly to potential threats. This innovative approach not only strengthens your security posture but also optimizes resource allocation across your team.

Kova excels at transforming every customer engagement into a productive experience. With our innovative software solutions, your contact center can significantly lower average handle times, access crucial speech analytics and customer sentiment insights, and gather important customer data to refine future interactions. Our platform also facilitates effective management of your call center workforce through strategic scheduling, practical training, and productivity-enhancing tools. Understanding the high cost of acquiring new customers, we prioritize the satisfaction of your existing clientele as a cornerstone of your business success. Kova’s recording solutions for contact centers offer a robust platform for comprehensive multimedia recording, assessment, and storage of calls. A user-friendly interface provides your team with seamless access to audio and screen recordings, quality assurance metrics, speech analytics, and more, equipping you with the essential information to retain your customers. Additionally, we utilize context-aware, dynamic customer surveys to gather feedback across various communication channels, ensuring a well-rounded approach to customer engagement. By leveraging these tools, your organization can create a more responsive and effective customer service environment.

SmartSIP® is a software solution designed for on-premise use that offers DTMF suppression and masking, allowing contact centers to securely collect sensitive cardholder information during live calls. Customers can input their confidential data using their touch-tone phone while remaining connected to a contact center representative. Through DTMF suppression and masking, the tones generated by the customer are substituted with flat tones that cannot be reverted to their original forms. The agent's interface displays a masked version of the customer's input. By effectively removing the need for verbal communication of sensitive details, SmartSIP ensures that full call recordings and comprehensive screen captures are maintained. Acting as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, SmartSIP processes the DTMF data without interfering with the audio connection. This innovative tool is specifically designed for VoIP telephony within contact centers, making it an essential asset for maintaining data security during customer interactions. Moreover, its implementation can significantly enhance compliance with various regulatory standards related to data protection.

Overseeing the requirements of a large workforce, whether in the office or remote, presents a significant challenge for IT departments. This responsibility is becoming increasingly difficult due to budget constraints, staffing reductions, an influx of necessary applications, and evolving workplace trends like remote work and personal device usage. The Thrive Platform, driven by ServiceNow, empowers IT teams to enhance service delivery while minimizing time and effort. By facilitating self-service options and automating routine tasks, such as password resets and onboarding processes, the Thrive Platform revolutionizes IT operations. It offers personalized experiences based on job roles, simplifying daily tasks for IT professionals while making technology self-service intuitive for all users. Supported by a committed team of experts at Thrive, the platform enhances overall efficiency through customized workflows and straightforward guidance, ultimately improving the work experience for everyone involved. This innovative approach not only streamlines IT processes but also fosters a more productive and satisfying work environment.

Smartnumbers guarantees that your voice network remains secure, dependable, and compliant, whether your goal is to combat fraud in the contact center, authenticate callers, or transition to SIP safely. By equipping organizations to mitigate business disruptions, Smartnumbers enhances caller authentication and fraud detection in contact centers. The service offers pre-answer caller authentication, which optimizes the customer experience by identifying and redirecting suspicious calls before they are answered. It also minimizes identity verification questions, thereby shortening call durations and saving both time and money while enhancing caller authentication. Over 350 organizations trust Smartnumbers to provide their essential services, including financial institutions, the Ministry of Defence, and emergency services, all of which have stringent security and reliability needs. We collaborate with top communications providers and technical vendors, allowing you to acquire Smartnumbers through your preferred supplier, ensuring a seamless integration into your existing systems. With these comprehensive solutions, you can focus on your core operations while maintaining peace of mind regarding security.

Empower both developers and operations teams with the self-service capabilities and automation they crave, while maintaining an optimal balance of standardization and governance that the organization necessitates. Manage and define configurations centrally using Git for clusters that include security policies and software enhancements like service mesh, ingress controllers, monitoring, logging, and backup and recovery solutions. The management of blueprints and the lifecycle of add-ons can be seamlessly implemented for both new and existing clusters from a central point. Additionally, blueprints can be shared among various teams, ensuring centralized oversight of the add-ons utilized throughout the organization. In dynamic environments that demand rapid development cycles, users can transition from a Git push to an updated application on managed clusters in mere seconds, achieving this over 100 times daily. This approach is especially advantageous for development settings where changes are made with high frequency, thus fostering a more agile workflow. By streamlining these processes, organizations can significantly enhance their operational efficiency and responsiveness.

Enhance your customer service by providing AI-driven contact center experiences that mimic human interaction, reduce expenses, and allow your human representatives to dedicate their time to more complex tasks. With Contact Center AI, you can achieve these goals effectively. This technology liberates agents, enabling them to tackle challenging inquiries while offering them immediate access to essential information and guided workflows. Experience authentic customer interactions that facilitate precise multi-turn dialogues, all driven by advanced deep learning systems inspired by Google Assistant. Transform your conversations into valuable insights through detailed analytics and reporting that reveal crucial factors influencing calls, customer emotions, and much more. Foster engaging and meaningful interactions with powerful AI capabilities, as Contact Center AI revolutionizes the landscape of conversational technology. Equip your teams with practical insights that lead to improved performance, creating virtual agents that serve as champions for your customers and enhance overall satisfaction. In this way, the future of customer service becomes both innovative and efficient.

DVSAnalytics offers secure solutions for call and screen recording, specifically designed to meet the unique needs of your organization while ensuring scalability as your business expands. Enhance customer support, ensure compliance, mitigate risks and liabilities, resolve conflicts, validate customer orders, and extract valuable insights. With DVS Analytics, you gain deeper understanding of your contact center operations. Their Speech Analytics feature transforms audio recordings into searchable data, providing comprehensive business intelligence regarding your organization and clientele. Additionally, Desktop Analytics leverages metadata from various third-party applications like CRM systems or communication tools to classify interactions in ways that are relevant to your business. The quality management tools from DVSAnalytics facilitate the evaluation and coaching of staff, aimed at consistently enhancing the quality of customer interactions. You can analyze interactions, activate automated coaching based on assessments, and engage agents with straightforward contest management, ultimately fostering a culture of continuous improvement and motivation. This holistic approach not only streamlines operations but also empowers your workforce to deliver exceptional service.

In the ever-evolving field of cybersecurity, organizations are under more scrutiny than ever before. NSFOCUS RSAS delivers thorough vulnerability detection, expert security analysis, and practical remediation advice, all aimed at protecting your vital data assets while ensuring compliance with regulatory standards. Available in both hardware and virtual machine subscription formats, NSFOCUS RSAS offers flexible deployment options tailored to your organization's specific requirements. This solution has firmly established itself as a leader in the market. Such recognition reflects NSFOCUS RSAS's steadfast commitment to innovation and effectiveness, making it the go-to option for organizations looking for extensive vulnerability detection and remediation tools. NSFOCUS RSAS is proud of its accolades and industry recognition, viewing them as affirmations of its dedication to delivering exceptional vulnerability assessment solutions. These prestigious honors not only validate its efforts but also inspire the team to pursue continuous innovation, thereby enhancing the security landscape further. As the cybersecurity environment continues to change, NSFOCUS RSAS remains poised to adapt and elevate its offerings.

Harness the power of hyper-automation on a large scale with user-friendly no-code solutions and AI-crafted workflows. Gain access to an unparalleled integration library that provides every tool you could possibly need. Simply select your desired service from the Integrations library and start automating your processes. You can onboard and establish your initial workflows in just a matter of minutes. If you require assistance, utilize pre-built templates, engage with the AI assistant, or take advantage of the resources available at the Mindflow excellence center. By entering your requirements in straightforward text, you allow Mindflow to handle everything else seamlessly. Generate workflows tailored to fit your technological environment from any given input. With Mindflow, you can create AI-generated workflows designed to tackle any scenario, significantly minimizing the time required for development. This platform revolutionizes enterprise automation by offering an extensive array of integrations. You can effortlessly incorporate any new tool into our system in mere minutes, effectively overcoming the limitations imposed by conventional integration methods. Furthermore, seamlessly connect and orchestrate your entire tech stack, regardless of the tools you choose to utilize, ensuring a more efficient operational flow.

Hudini has introduced a contactless check-in and mobile key solution for hotels worldwide. This innovative service enables guests to conveniently upload necessary documents, enter their payment information, and receive a digital key via a mobile application. By bypassing the front desk, guests can enjoy a smooth and efficient check-in process without waiting in line, minimizing unnecessary personal interactions. Our commitment to enhancing guest experiences is evident as we leverage intelligent automation and smart interactions. Furthermore, we manage guest bookings by anticipating their preferences even before their arrival at the hotel. Hudini develops tailored profiles for each returning guest, analyzing previous behaviors to customize services, including hotel transfers and room selections, ensuring a personalized stay that meets their unique needs. As we continue to refine our approach, we aim to elevate hospitality standards across the industry.

StrikeReady introduces the first-of-its-kind unified, vendor-agnostic security command center powered by AI, designed to enhance, centralize, and expedite an organization's threat response efforts. This innovative platform elevates the capabilities of the entire security team by aggregating, scrutinizing, and operationalizing security data from across the organization's comprehensive security technology stack. By equipping security teams with actionable insights, StrikeReady promotes quicker and more informed decision-making through real-time, comprehensive visibility across a dynamic security landscape. As a result, Security Operations Center (SOC) teams can shift their focus from reactive measures to proactive defense strategies, enabling them to stay one step ahead of ever-evolving threats. The advent of this groundbreaking, AI-enhanced command center is fundamentally transforming the operational dynamics of SOC teams and their defensive strategies. Furthermore, the platform's unique vendor-neutral approach ensures a seamless and cohesive overview of the entire security operation, making it an invaluable asset for modern organizations.

AI-driven self-healing security solutions for your workforce integrate human-in-the-loop automation to effectively bridge the gap between security measures and workforce engagement. By adopting a contemporary approach to workforce security, businesses can leverage the synergy of AI and their personnel to enhance overall security. Eliminate the hassle of managing spreadsheets and pursuing employees, allowing for rapid resolution of security concerns. Collaborate with employees to implement security controls, ensuring that productivity remains intact. Utilize your current security tools to identify vulnerabilities and execute remediation efforts efficiently. Our goal is to realign the cybersecurity focus to encompass both technology and the individuals who operate it, fostering a harmonious and secure business environment. This dual focus not only strengthens defenses but also empowers employees to contribute actively to the security landscape.

SecHard is a comprehensive software suite designed to facilitate the implementation of zero-trust architecture across various platforms. It offers automated auditing, scoring, and remediation capabilities for a range of entities including servers, clients, network devices, applications, and databases, ensuring enhanced security hardening. This robust identity and access management solution aids in achieving compliance with zero trust principles while effectively mitigating threats such as privilege abuse and ransomware attacks. SecHard addresses the challenge of risk awareness within asset management by providing automated discovery, access control, identification, and remediation, granting extensive visibility into compliance with all relevant regulations. Utilizing a passive scanning technique, SecHard conducts vulnerability detection and management across all IT assets without introducing any additional risks. Moreover, it automatically identifies and tracks certificates within the organization, reporting their expiration dates and facilitating the automatic renewal of select certificates through established certificate authorities. This continuous monitoring and management enhance the overall security posture of the organization while reducing administrative burdens.

Blackwell's highly specialized security operations are specifically crafted to provide comprehensive protection and swift responses tailored to the distinct requirements of healthcare organizations. Safeguard your entire ecosystem with complete MDR signals, personalized healthcare intelligence, and cutting-edge security tools that guarantee around-the-clock defense against sophisticated cyber threats. Dedicated to the healthcare sector, Blackwell Security offers managed security operations that empower you to minimize risk, uphold compliance, and foster a secure healthcare continuum. Enhance your current tools, broaden your SOC team, and collaborate with expert healthcare threat hunters to ensure ongoing visibility, prevent incidents, and maintain compliance with your existing infrastructure. By leveraging specialized guidance, elevate your organization's cybersecurity maturity to streamline and fortify your security protocols, address vulnerabilities in your cyber compliance framework, and proactively initiate enhancements throughout your program. Moreover, this approach not only strengthens your security posture but also enhances overall operational efficiency within your organization.

An AI-driven voice filter enhances the clarity of offshore agents' voices during conversations, leading to significant improvements in customer satisfaction and sales performance. Tomato.ai offers a solution that softens accents, allowing for clearer communication during calls. As agents with Indian, Filipino, or other accents speak, customers perceive their words as being articulated more like those of native speakers, which enhances understanding and decreases frustration. This method is more effective and faster than traditional accent training, providing real-time improvements in agent intelligibility. By utilizing a speech filter, the overall customer experience is notably elevated, which also mitigates the negative treatment offshore agents may face due to their accents, thereby increasing retention rates among these employees. By enhancing the offshore customer experience, businesses can expand their offshoring capabilities, leading to cost savings and improved sales figures. Furthermore, the voice filter allows companies to consider hiring candidates who might have been overlooked due to their accents, broadening the talent pool and enriching workforce diversity.

Community services fundamentally rely on education and government. We believe that technology holds significant promise for benefiting a vast number of individuals through these sectors. However, public institutions often lack the necessary resources to maximize the benefits of technology fully. Our mission is to bridge this gap and empower our communities towards success. We are equipped to support you at every stage of your technology journey. Over the years, our service offerings have adapted to align more closely with our clients' evolving needs. We provide comprehensive solutions that range from consulting and configuration to completely managed services. No matter your requirements, the Ednetics team is here to assist you. We recognize the hurdles you encounter in technology procurement, which is why we facilitate access to state purchasing contracts that have undergone rigorous evaluation by state purchasing agencies and consortia. Additionally, we collaborate with top manufacturers to introduce cutting-edge innovations to your organization, enhancing your capabilities and overall efficiency.

Identify and manage your asset risks by focusing on their existence rather than their behavior. Enhanced through OSINT data sources and proprietary cyber research, Sepio delivers current intelligence on known vulnerabilities, eliminating the need for you to pursue them actively. With detailed parameters, you can design and implement various tailored policies that manage your entire ecosystem, including IT, OT, and IoT assets, providing you with the flexibility to address your risks effectively. Automated policy enforcement facilitates quick and consistent actions, reducing the need for manual intervention and allowing for a swifter response to asset threats. Additionally, seamless integration with third-party tools broadens the scope of policy actions. You’ll gain comprehensive visibility over all assets, whether they function as peripherals or network components. This approach helps mitigate risks posed by unauthorized or spoofed assets, all while remaining user-friendly and requiring minimal upkeep and human oversight. Overall, Sepio empowers organizations to maintain a robust security posture with minimal disruption to daily operations.

Recovery Point specializes in cyber resiliency, disaster recovery, and business continuity solutions, dedicated solely to safeguarding your business's performance. With our extensive range of proactive services and solutions, you can trust that your organization is equipped to handle any potential disruptions. Our expertise encompasses cyber preparedness and ransomware recovery, leveraging advanced data protection, automation, orchestration, and unmatched recovery skills. We provide comprehensive hybrid IT and business resiliency solutions for various environments, including x86, mainframe, and heterogeneous systems, seamlessly integrating legacy support with cutting-edge recovery strategies. By employing validated methodologies, we evaluate your current readiness and clearly define your goals, ensuring you have a strategic plan for operational resilience. Furthermore, we implement predictive and proactive tactics that empower you to stay ahead of emerging disruptions, fortifying your organization’s capacity to thrive amidst challenges. In an ever-evolving digital landscape, our commitment to innovation ensures that you are not just prepared but positioned for success.

At Soft-ex, we empower Digital Service Providers (DSPs) to improve customer satisfaction while lowering their billing and customer service expenses through our innovative interactive billing communications solutions designed for both B2B and B2C markets. For Unified Communications (UC) providers along with their enterprise customers, we offer cutting-edge UC analytics solutions aimed at enhancing infrastructure efficiency, performance metrics, and cost management in collaboration efforts. Our offerings yield measurable benefits by effectively consolidating and utilizing existing billing systems (such as CSG, Amdocs, and Netcracker) alongside UC platforms (including Microsoft Teams, Cisco HCS/Webex Calling, Zoom, Mitel, and Avaya). As a recognized technical partner of leading players in the UC market, we provide unique value to resellers of Session Border Controllers (SBCs) in response to the growing needs of enterprise clients. Our integration capabilities ensure a smooth transition, whether you are launching new systems or replacing outdated ones, thereby maintaining a crucial link between billing communications and collaboration analytics for your customers. This approach not only fosters better customer engagement but also strengthens the overall operational framework for service providers.