Best Operations Management Software for Cisco CX Cloud

Our software streamlines the employee experience, enhancing productivity, and automating the hybrid setup. In space provides leaders with data-driven insights to optimize space usage and create a seamless work experience that is loved by all. It is used by companies and startups to improve the hybrid working experience and gather actionable data on how the office has been used. Connecting people, technology and the workplace seamlessly, wherever they are, will enhance the employee experience. Choose from our wide range of ready-to use integrations or leverage our API to tailor the solution that best suits your needs. Inspace's integration options can transform your workplace. Explore productivity, workflow, and collaboration-enhancing integrations in various categories to improve your workplace.

DVSAnalytics offers secure call recording and screen recordings solutions that are engineered to scale with your organization and adapt to your specific needs. Improve customer service, reduce risk, settle disputes, verify orders, and gain key insights. DVS Analytics provides greater insight into your call center. DVS Speech Analytics transforms audio recordings into searchable information to provide rich business intelligence about you and your customers. Desktop Analytics uses metadata from other applications, like CRM platforms or communication platforms, to categorize interactions. DVSAnalytics Quality Management provides tools for evaluation and coaching to continuously improve each customer interaction. Review interactions, trigger coaching based on evaluations and motivate agents through easy contest management.

Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.

Kova is a company that focuses on making every customer interaction a positive one. Our software solutions can reduce your contact center's average handle time, provide vital speech analytics and customer sentiment reports, as well as collect valuable customer data that will help improve future interactions. With our software solutions, you can manage your call center employees using real-world training and insightful scheduling. We understand how costly it can be to acquire new customers. So keeping your existing customers happy is key to success. Kova recording solutions are a high-performance platform that allows multimedia recording, evaluation, and archive of calls. Your team has easy access to screen and audio recordings, quality assurance scoring, speech analysis, and other information. This will allow you to make sure your customers are happy. To capture information across multiple channels of contact, it uses context-sensitive, dynamic customer survey technology.

No-code flows and AI-generated flows allow you to automate at scale. You can access all the tools you need with the most comprehensive integration library available. Select the service that you want and automate it. In minutes, you can create your first workflow. Use pre-built template if needed, use the AI assistant to help you, or take advantage of the Mindflow excellence centre. Let Mindflow handle the rest. Type your input as plain-language text. Create workflows that are adapted to your technology stack from any input. Create AI-generated work flows to address any use case, and reduce the time spent building them. Mindflow redefines enterprise integration with an extensive catalog. Add any tool to our platform in minutes, breaking down the barriers of traditional integration. Connect and orchestrate all your tech tools.

Community services are built on the foundations of education and government. We believe that technology can help the most people through them. Public institutions may not always have the resources they need to fully utilize technology. We are here to help our communities succeed. We can help you at any stage of your technology lifecycle. Our service portfolio has evolved to better meet the needs of our clients. We provide end-to-end service, from consulting to configuration and fully managed services. Ednetics has the team to meet your needs. We know how difficult it can be to procure technology. That's why our state purchasing contracts have been thoroughly reviewed by state purchasing agencies. We have partnered up with leading manufacturers to bring the latest industry innovations to your organisation.