Business Software for Autotask PSA

This EDR solution will help you uncover the hidden potential in your network. This tool uses ESET's multilayered Endpoint Protection Platform to detect and respond to endpoints. All layers send relevant information to ESET Enterprise Inspector which analyzes large amounts of real-time data from endpoints. It can quickly identify and fix any security problem in the network. ESET Enterprise Inspector offers a unique reputation-based detection system that is transparent to security teams. To allow fine-tuning, all rules can be easily edited via XML. You can create new rules to meet the specific needs of your enterprise environment, including SIEM integrations. ESET's endpoint response and detection tool makes it easy to suppress false alarms. You can adjust the sensitivity of detection rules according to different computer groups or users. Combine criteria such as file name/path/hash/command line/signer to fine-tune the trigger conditions.

Acronis Cyber Protect gives you the peace of mind to know your business is covered, with zero-day malware and ransomware protection, backup and forensic investigations. Cyberthreats are evolving at an incredible rate — and simple data backup and cybersecurity tools are no longer enough to contain them. Acronis’ all-in-one cyber protection solutions combine cybersecurity, data backup, disaster recovery, and more to ensure the integrity of the data and systems you rely on. If you’re like other businesses, you probably use a complex patchwork of solutions to defend against data loss and other cyberthreats — but this approach is tough to manage and leads to security gaps. Acronis’ integrated cyber protection solutions safeguard entire workloads with greater efficiency and a fraction of the complexity, freeing up resources and enabling you to focus on protection and enablement rather than juggling tools. Protect entire workloads without the friction. Getting started with Acronis' cyber protection solutions is simple and painless. Provision multiple systems with just a click, and manage everything — from backup policies to vulnerability assessments and patching — through a single pane of glass.

IT performance monitoring does not just focus on monitoring CPU, memory, and network resources. eG Enterprise makes the user experience the center of your IT management and monitoring strategy. eG Enterprise allows you to measure the digital experience of your users and get deep visibility into the performance of the entire application delivery chain -- from code to user experiences to data center to cloud -- all from a single pane. You can also correlate performance across domains to pinpoint the root cause of problems proactively. eG Enterprise's machine learning and analytics capabilities enable IT teams to make smart decisions about right-sizing and optimizing for future growth. The result is happier users, increased productivity, improved IT efficiency, and tangible business ROI. eG Enterprise can be installed on-premise or as a SaaS service. Get a free trial of eG Enterprise today.

ConnectWise Cybersecurity Management (formerly ConnectWise Fortify) software and support solutions help MSPs protect their clients’ critical business assets. From 24/7 threat detection monitoring, incident response, and security risk assessment tools, ConnectWise Cybersecurity Management solutions remove the complexity associated with building an MSP-powered cybersecurity stack and lower the costs of 24/7 monitoring support staff.

Endpoints can be configured for a fully bi-directional synchronization between applications without the need for data migration. This allows users to leverage all interconnected systems while ensuring a uniform and real-time representation of data across various applications. Whether it's hotel, restaurant, spa management software, point of sale systems, educational tools, accounting, or research platforms, we can integrate virtually any system you require. With thousands of pre-existing connectors and the capability to create new ones rapidly using our advanced Assembly Editor ®, we can facilitate thorough integrations more swiftly and at a significantly reduced cost compared to alternative options. System integrators (SIs) can assist in designing the integration architecture, creating automations, training personnel, and even managing the execution of the entire integration project to ensure seamless connectivity. This comprehensive support ensures that your organization can optimize its operations effectively.

Simplesat is a fun and easy way for customers to provide feedback on their CSAT (Customer Satisfaction Test) and NPS (Net Promoter Score). ConnectWise and Zendesk, Autotask Salesforce, Freshdesk HubSpot, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Autotask, Salesforce, Freshdesk and HubSpot allow you to collect customer satisfaction directly. You can also add the customer survey to your email signature and send it directly from Simplesat. All of your feedback is stored in one place, making it easy for you to analyze and take action.

Hosted VoIP solution with European focus, but presence in more than 165+ countries. Premium Plus is the basis of all our solutions, so you get the best quality at the lowest price. All numbers can be used to identify you, including your Geographic, National, TollFree, UIFN, Mobile VoIP, Elastic Pool, and many other types of numbers. We also have a SoftPhone, and will soon launch other Roaming products.

ScalePad, previously known as Warranty Master, offers an automated solution for managing hardware, software, and warranty services efficiently. Join over 8,000 partners and streamline your asset lifecycle management while gaining essential insights that enhance both productivity and profitability. Are you in search of a straightforward method to access comprehensive insights on your hardware and software assets, including potential revenue opportunities, comparative asset information, and a detailed, sortable inventory list? Check out our video to discover how ScalePad simplifies the asset management process! Effortlessly gather crucial data from your integrations and manage both software and hardware simultaneously to reduce downtime. Our user-friendly reports are designed for clarity, benefiting both your team and clients, while fostering stronger relationships through honest and insightful information. With extensive connections to manufacturers like Dell, HP, and Lenovo, you can rely on ScalePad for real-time, accurate, and updated data that keeps you informed and ready to make strategic decisions. This innovative platform is designed to adapt to your needs, making it an invaluable tool for any organization looking to optimize asset management.

Simplii's click-to-call functionality allows you to seamlessly transition from web browsing to making phone calls with just a single click. Once activated, any phone number displayed in your Chrome browser becomes clickable. Additionally, our Fusion extension ensures that any incoming calls to your phone will appear on any open tab in your Chrome browser. The Screen Pops feature enables you to either answer or decline calls, send text responses, and even manage call transfers or holds directly from your screen. Furthermore, you can jot down notes and contact details within the Screen Pop, and this information will be instantly saved to your contacts. When linked with an integrated Simplii CRM, all relevant data, including call history, call recordings, SMS messages, call dispositions, and notes, are recorded in real-time, synchronizing effortlessly with your CRM. Simply connect your CRM account to Fusion, and you'll see the logs being updated automatically, enhancing your workflow and communication efficiency. This integration not only streamlines your calling process but also ensures that all your interactions are meticulously documented for future reference.

OnPage is an incident management system that integrates with a secure smartphone app. This allows response teams to get the most from their digital technology investments. OnPage's solid escalation features and on-call capabilities, as well as persistent notifications, ensure that critical alerts are not missed by IT and physician teams. OnPage is trusted by organizations to manage all their critical notifications, whether they are looking to minimize IT infrastructure downtime or reduce incident response times for healthcare providers. OnPage incident management improves critical communications in a variety of industries, including healthcare, IT support and manufacturing. OnPage's incident management platform ensures that critical notifications are received by the right people at the right time. You can track the status of each message with full-time-stamped audit trails.

NUACOM is a Software-as-a-Service and Telecom company that provides flexible and scalable calling solutions for businesses to deliver exceptional customer service and handle successful sales calls.. Sales and customer service are important departments for any organization and having a powerful communication platform is crucial for business success. Our calling platform is focused on the user experience, call analytics and automation, so you can focus on what matters most: close more deals and delight your customers.

Founded in 2011, BrightGauge, a solution from ConnectWise, was created to address a crucial gap in the small to medium-sized IT services sector: the need for a more effective method of managing data and demonstrating the value of services provided to clients. The BrightGauge Software enables users to consolidate all vital business metrics into a single interface using gauges, dashboards, and client reports, enhancing visibility and comprehension. With over 1,800 companies globally using the platform, BrightGauge seamlessly integrates with well-known business applications such as ConnectWise, Continuum, Webroot, QuickBooks, Datto, IT Glue, Zendesk, Harvest, and Smileback, among others. Users can perform detailed analyses of their data by manipulating metrics through addition, subtraction, multiplication, and division, with BrightGauge automatically calculating these operations. Additionally, if you want to showcase your responsiveness to ticket inquiries, you can easily present your data with embeddable gauges on public websites, making it a powerful tool for attracting potential clients and demonstrating your capabilities. The software not only enhances data management but also helps build trust with clients by transparently displaying performance metrics.

Netreo is the best full-stack IT infrastructure management and observation platform. Netreo is a single source for truth for proactive performance monitoring and availability monitoring of large enterprise networks, infrastructure, and applications. Our solution is used by: IT executives should have full visibility of the business service, right down to the infrastructure and network that supports them. IT Engineering departments are used as a decision support system to plan and architect modern solutions. IT Operations teams can have real-time visibility into what is going wrong in their environment, which bottlenecks exist, and who it is affecting. All of these insights are available for systems and vendor mix in large heterogeneous environments that are constantly changing. We have a growing list of vendors that we support (over 350 integrations), including network vendors, storage, virtualization, and servers.

MSP360 Managed Backup. Simple. Reliable. MSP360 Managed Backup is an easy-to-use backup solution with centralized management, monitoring, and reporting. The platform is natively integrated with AWS, Wasabi, Backblaze B2, and Microsoft Azure to enable best-in-class data protection for Windows, Linux, macOS, VMware, Hyper-V, Microsoft 365, and Google Workspace.

Cisco Umbrella offers robust defense mechanisms against various online threats, including malware, phishing, and ransomware. OpenDNS serves as a collection of consumer-oriented tools designed to enhance your internet experience by making it faster, safer, and more dependable. Through our extensive network of global data centers and strategic peering collaborations, we optimize internet routing, significantly speeding up access. With options for filtering and pre-set protections, families can shield themselves from inappropriate content and other risks. This service provides a straightforward method for implementing parental controls and content filtering across all devices in your household. Setting up OpenDNS in your home is quick and uncomplicated, with no advanced technical expertise required. Our user-friendly guides and comprehensive knowledge base ensure that installation is simple and efficient. The system effectively blocks over 7 million harmful domains and IP addresses while maintaining excellent performance levels. Additionally, it identifies more than 60,000 new malicious destinations, including domains, IPs, and URLs, on a daily basis. With an impressive capacity to handle over 620 billion DNS queries each day, our global network stands as a reliable guardian against online threats. This level of security and efficiency makes OpenDNS an essential tool for anyone looking to enhance their internet safety.

Manage your clients' IT infrastructure. Don't settle. ConnectWise RMM, a ConnectWise software solution that provides proactive tools as well as NOC services, will exceed your clients' expectations. Smart patching is more important than ever as the number of vulnerabilities is increasing every year. We automatically test and deploy patches when possible and limit harmful patches. Clients are protected while you spend less time managing endpoints, and more time growing your company. It is difficult to find, afford and retain high-quality talent. 81% of IT leaders believe it's difficult to find the right talent. Add ConnectWise RMM and NOC services to get the expertise and problem solving you need to be the advisor your clients require--without increasing headcount.

The Barracuda Cloud Archiving Service offers a secure, cloud-based solution for organizations to effectively meet stringent compliance standards and efficiently handle e-discovery requests. This service is particularly well-suited for integration with platforms like Office 365 and G Suite, utilizing the Barracuda Cloud to store data indefinitely, safeguarding it from alterations or deletions. By ensuring that users can access every message ever sent or received from any device, productivity among end users is significantly enhanced. Furthermore, the Barracuda Cloud Archiving Service seamlessly integrates with various email platforms, such as Office 365 and Exchange, to create a comprehensive cloud archive without necessitating any extra hardware or software on the customer’s end. With features like a versatile Outlook add-in, mobile applications for both iOS and Android, along with a specific web interface, users can easily retrieve and restore any message, even those deleted from the mail server, ensuring that no important communication is ever permanently lost. This comprehensive accessibility empowers organizations to maintain transparency and efficiency in their communication practices.

Kaseya's Quote Manager will revolutionize your sales process. Transform your sales process. Streamline your quoting and procurement to boost revenue. Your strategic advantage in the sales arena is waiting for you. Our intuitive cloud platform enables all staff to quote and sell with ease, resulting in MSP success. Our intuitive drag-and-drop editor streamlines quote creation, ensuring polished, branded quotes. MSPs can now save time by avoiding the 20-minute ordeal. Modern electronic quotes will increase efficiency, reduce rebuilds, and speed up sales. Bid adieu to manual and time-consuming hardware acquisition. Our automation eliminates rework and streamlines the process to increase efficiency. We offer this modern solution, which eliminates manual steps and increases productivity.

Dropsuite is a cutting-edge cloud platform designed to safeguard your critical business data. Our innovative solutions empower businesses worldwide to effortlessly backup, restore, and protect their information. With a focus on advanced security, scalability, and user-friendly interfaces, Dropsuite is the trusted choice for leading IT professionals and Managed Service Providers. Our cloud-based email archiving solution provides comprehensive data protection for organizations of all sizes. Whether you use Microsoft Exchange Online, Hosted Exchange, G Suite Gmail, or other email systems, Dropsuite ensures efficient storage, management, and discovery of your valuable data.

Experience a dependable and secure solution tailored for your online business needs. Everything necessary to kickstart your venture is at your fingertips. Enjoy a user-friendly control panel designed for effortless website management. Our team of seasoned support technicians is readily available to assist you. You'll also gain access to an extensive library filled with pre-configured web applications perfect for your site. By partnering with Sherweb, your trusted cloud ally, you’ll be amazed at the possibilities that lie ahead. Our comprehensive cloud management platform, designed to adapt to changing business demands, enables IT professionals to utilize flexible solutions backed by exceptional service from reliable experts. With a foundation rooted in cloud technology, IT professionals can rest assured knowing our continually growing selection of innovative products has been carefully curated and vetted, featuring unique proprietary software you won’t find elsewhere. We provide a robust and mature platform that allows you to balance time efficiency with cost savings seamlessly. Furthermore, you can automate and connect nearly any process by harnessing our state-of-the-art APIs, ensuring your operations are both efficient and effective. With Sherweb, the future of your online business is bright and full of potential.

Kevlarr provides the most comprehensive DMARC monitoring & management solution for MSPs. Our platform is purpose-built and empowers MSPs. Our dashboard simplifies the process of setting up and maintaining a strict DMARC Policy. Our AI-driven filters eliminate all irrelevant data. Our AI filters can filter out data relating to spoof emails or spoof attacks. You only need to pay attention to the data that you, or your customer, actually control. This can save your specialists time. Our wizard guides you step-by-step through the DMARC management process. This solution is the result of our years of experience and knowledge in DMARC management. We zoom in on the domains that need your attention for each customer. We start with the most pressing issues. You can be sure you won't forget anything.

Explore automation tailored specifically for Managed Service Providers (MSPs) with Rewst, a Robotic Process Automation (RPA) platform designed to seamlessly integrate your existing tools without the need for coding or agents. With its user-friendly visual canvases, you can easily create flows that bridge gaps between tools, enhancing efficiency and reducing the need for additional personnel. As a well-structured MSP, you likely have established IT processes and documentation, yet you may find yourself trapped in a cycle of repetitive manual oversight. Instead of dedicating hours to monitor these processes, let Rewst take charge and automate them for you. The Robotic Operations Center (ROC) is at your disposal, allowing you to design personalized workflows while providing support to navigate any challenges during the automation journey. No matter if you require guidance on utilizing the platform, integrating new features, or kickstarting your workflows, the ROC is committed to helping you realize your automation goals. Each subscription includes ROC support, ensuring that your automation remains efficient and seamlessly connected, allowing you to focus on more strategic tasks. With Rewst, you can finally reclaim your time and optimize your operations like never before.

Stop accepting low commissions and partner with RingLogix to realize margins of up to 70% for your managed service provider (MSP) business. Effortlessly generate personalized quotes and enable clients to sign up online with just a few clicks, streamlining the onboarding process. Customers can be automatically activated, and services provisioned directly from any quote, with the flexibility to add additional services as needed. Utilize the integrated billing system to manage subscriptions, implement taxes, send invoices, and facilitate payments with ease. Gain immediate access to call logs, which include SIP ladders, caps, RTP statistics, and much more to enhance your operational insight. You won’t need to invest in new hardware or replace your preferred devices, as RingOS is designed to work seamlessly with all major vendors, and we are always eager to partner with new ones. With our platform, you can quote, activate, bill, and support your own branded services, all through a cohesive, white-labeled interface. Your brand and your customer experience are paramount, supported by our robust platform, which is truly a white-label solution. Exercise full control over everything, from packaging and pricing to features and integrations, ensuring your services meet your unique business needs. This level of customization empowers you to elevate your business and cater to your clientele's specific requirements effectively.

SIRIS protects client data from servers to virtual machines. Two-factor authentication and the immutable Datto Cloud ensure security. This provides the all-in one solution for backup and recovery in a ransomware environment. This cloud-first architecture was created for the MSP. It provides an all-in-one solution that includes backup and DRaaS. All managed from a secure, multi-tenant cloud portal. SIRIS is your best line against ransomware thanks to its immutable backups, and secure Datto Cloud. Patented Inverse Chain Technology™ fundamentally alters the way backup and recovery are done, allowing every incremental snapshot to be an entirely constructed recovery point. Is it possible to delete backups accidentally or maliciously? Cloud Deletion Defense™, which undeletes the impossible, is a great alternative.

Jim2 Business Engine empowers businesses to be the best they can possibly be, by arming teams with leading integrated ERP software so that businesses can reach that next level of growth. Ideal for mid-sized businesses in wholesale/distribution, manufacturing, sales and service industries with an inventory management focus to consolidate their systems into one powerhouse solution. This arms businesses with a single system to connect multiple branches, multiple businesses, and remote staff in one system improving visibility for all staff. Jim2 masters your inventory, quote management, job management, purchasing, projects, eCommerce, accounting, and financial reporting to make sure nothing slips through the cracks.