Best Employee Scheduling Software for Zendesk

Take productivity to new heights with Hubstaff! Hubstaff offers time-tracking apps for your desktop, web browser, or mobile device. Once you start tracking time to a task, Hubstaff will quietly run in the background as you work, consuming virtually no resources. You can easily switch between tasks or stop tracking with just a few clicks. Tracking your team's efficiency can be a challenge, but we've equipped Hubstaff with several great features to help you determine how they perform. Hubstaff works best when you have clear expectations for your team. It helps you determine each team member's average productivity levels to identify improvements or declines in their performance over time. In other words, the more you use Hubstaff, the better the results you'll get. Available for Mac, Windows, Linux, iOS & Android.

Rippling Scheduling provides a streamlined approach to creating effective, compliant, and adaptable schedules by utilizing up-to-date employee information concerning certifications, time off, availability, and shift qualifications. You can implement tailored rules and notifications, such as alerts for tardiness or unfilled shifts, and enforce specific policies aligned with your organization, including restrictions on overnight shifts or favoring long-serving employees. The platform aids in managing expenses by limiting overtime without requiring managerial consent. Additionally, Rippling ensures adherence to local labor regulations, helping you mitigate legal risks and avoid financial repercussions. By accommodating employee availability and facilitating shift exchanges, Rippling Scheduling not only simplifies the scheduling process but also enhances employee satisfaction and retention. Overall, it effectively minimizes labor costs while promoting a positive work environment.

Wrike is a powerful work management platform that gives cross-functional teams full visibility into complex projects. Our cloud-based collaboration software software is trusted by 20,000+ leading companies around the world, including tech giants such as Fitbit and Siemens. Wrike boasts a wide range of award-winning features, including dynamic request forms, automated workflows, cross-tagging, custom item types, and 400+ app integrations. Work smarter with Work Intelligence™: our advanced communication software that offers voice commands, smart replies, and document processing. We also offer tailor-made templates to help teams kick-start Agile projects and tick every box for compliance. As well as 99.9% uptime, our enterprise-grade security offers single sign-on, role-based access control, and continuous data backup. For extra peace of mind, you can use the Wrike Lock add-on and gain full ownership of your master encryption key. Wrike has been proven to make organizational processes 40% more efficient, eliminating time-consuming admin work and reducing costs across the board. Discover how it can benefit your team — start your free two-week trial today.

WaitWell streamlines the process of managing employee schedules and customer bookings for organizations. Staff members can easily access their schedules, swap shifts with colleagues, and receive instant notifications. Meanwhile, managers have the ability to monitor attendance, coverage, and busy times through a unified dashboard. By automating the scheduling process and enhancing communication, WaitWell minimizes conflicts and ensures that teams are ready to provide seamless service to customers.

Assembled offers an advanced employee scheduling solution that combines automation and intelligence for efficient and scalable scheduling. Create schedules that meet SLA requirements in just minutes using adaptable templates, business rules, and built-in optimizations for managing breaks, lunch periods, and compliance issues. The platform includes features such as agent-centric scheduling that allows for shift swaps, time-off requests, and voluntary overtime submissions, all designed with safeguards to ensure adequate coverage. Users can make quick adjustments throughout the day using multi-select options, and scenario testing allows for careful evaluation of staffing modifications before implementation. With global timezone compatibility, integrations with Google Calendar and Slack, keyboard shortcuts, and a version history feature, workflow management becomes effortless. The schedule generation process transforms what once took over an hour into just five minutes with a few clicks, resulting in a 90% reduction in scheduling time while upholding agent flexibility and overall team effectiveness.

Clockify by CAKE.com is a time tracker and timesheet app with a user-friendly interface, an easy onboarding process, and a carefully selected set of features that meet customer needs precisely. What makes Clockify stand out is that its time tracking is rather intuitive, and all the data can be saved and then used for analysis with Clockify Reports. Another key aspect of Clockify is financial management. Users can mark their time entries as billable or non-billable. Then, they can easily issue invoices for the billable hours only — no manual calculations required. This also increases billing accuracy and enables more efficient budget management. One of the main benefits of using Clockify is that you can easily manage your team’s schedule, time off, and workload. You can implement PTO policies and have your team request time off through Clockify. And, you can define shifts for your employees and projects/tasks they should focus on, all in a single tool. Once set up, you can view your team’s tasks on a timeline and analyze its capacity, making sure no one is underutilized or overwhelmed with tasks. With reports, you can even see and analyze whether you’re spending too much time on certain tasks, and how to better allocate the time at hand. Insights like these are invaluable in defining future projects and task allocation on a daily basis. Clockify integrates with over 100 apps, including popular options like Jira, Zapier, Gmail, and more. Clockify integrates with other CAKE.com apps, Pumble and Plaky, too. Clockify is made by a company established way back in 2009. You get 24/7 human customer support to Clockify users on all plans (including the free one).

monday AI work platform is a cloud-based work operating system and AI collaboration platform designed to help teams organize work, automate processes, and coordinate projects while integrating AI agents directly into day-to-day workflows. The platform allows businesses to create custom workflows, manage tasks, track projects, visualize operations, and connect external business tools through integrations and automations. Its AI capabilities enable organizations to deploy specialized AI agents for functions such as generating reports, conducting research, identifying operational risks, summarizing meetings, automating updates, optimizing business processes, and assisting teams with contextual workflow execution. monday AI work platform also supports integration with external AI providers including ChatGPT, Claude, Gemini, Copilot, and other MCP-connected tools, allowing businesses to bring their preferred AI systems directly into their operational workflows. The platform emphasizes collaboration between human teams and AI systems by providing centralized workspaces where AI agents can act with permissions, context awareness, governance controls, and human oversight mechanisms.

Sign In Scheduling, formerly 10to8, is a powerful online booking and appointment scheduling software that is trusted by thousands businesses worldwide. Managing multiple clients who have busy schedules can be challenging. You can offer your clients a convenient online booking system with 10to8 Appointment Scheduler Software. Say goodbye to interruptions from phone calls and keep control of your schedule. The intelligent SMS and email reminders will remind your clients about their upcoming appointment, improving communication & customer satisfaction. They will also reduce no-shows up to 90%. The 2-way sync with popular calendar apps will help you avoid double bookings and awkward situations when two clients arrive at the same time to their appointment. With a 10to8 branded online booking page, you will be more visible and professional online. Increase online bookings by displaying your services in a professional manner.

Humanity is a comprehensive online platform aimed at enhancing workforce management, allowing business leaders to concentrate on key personnel administration while achieving a more precise understanding of operational costs. With its intuitive shift planning tools, Humanity simplifies communication through integrated messaging features and facilitates efficient reporting by enabling easy exports compatible with any preferred payroll system. The platform significantly cuts down on the time usually spent on employee scheduling—by as much as 80%—by providing management with a means to move away from cumbersome spreadsheets or traditional paper methods. Furthermore, the mobile application delivers full access to both staff and managers, effectively eliminating the hassle of tracking timesheets and reconciling schedules with time clocks, while also granting employees the convenience of clocking in and out with just one click. Humanity (Shiftplanning) stands out as an essential resource for organizations of any size, striving to enhance their operational effectiveness and streamline administrative efforts. By adopting this solution, businesses can not only improve efficiency but also foster a more organized and productive workforce.

Ximble makes it easy to get rid of tedious and inconvenient employee scheduling and time tracking. Ximble, a cloud-based employee scheduling application, helps managers and business owners organize their work schedules and timesheets wherever they are. Ximble's powerful schedule maker lets users manage employee requests, control labor costs, and has an intuitive design. The integrated time clock solution allows employees to clock in and out via web, text message, mobile app, or the internet.

ScrumGenius streamlines standups, surveys, meetings, and daily reporting across different time zones, enabling your team to connect anytime and from anywhere. By using our online check-ins, you can minimize time-consuming meetings, repetitive communications, and various distractions. With ScrumGenius, you can effectively track goals and obstacles while monitoring your team's progress towards completing projects. This platform empowers your team to visualize critical information regarding common challenges, team engagement levels, and more. Integrated with project management tools such as GitHub, JIRA, Asana, Azure DevOps, and Clubhouse, ScrumGenius allows you to search for tasks and activities in these applications and incorporate them into your check-ins. Additionally, it seamlessly connects with company-wide messaging platforms like Email, Slack, Microsoft Teams, and Cisco Webex Teams to facilitate check-ins in the environments where your team is already working. By fostering greater transparency and trust among team members, ScrumGenius enhances decision-making, collaboration, and overall focus within the team. Ultimately, ScrumGenius transforms the way teams communicate and collaborate, leading to more efficient workflows and improved project outcomes.

Peopleware provides an all-in-one workforce management solution that helps businesses forecast demand, schedule staff, and manage attendance with precision and ease. Powered by machine learning, its forecasting tool enables organizations to predict workload fluctuations accurately and prepare accordingly. The scheduling module creates balanced rosters that meet both business needs and employee satisfaction. Peopleware also excels in intraday management, allowing real-time adjustments to schedules based on unforeseen events. Automated time-off requests and transparent policies foster a culture of fairness and trust. The platform integrates time and attendance data directly with payroll systems to streamline administration. Peopleware supports employee education with scalable e-learning programs to help staff grow professionally. Backed by robust security and deep integrations, it helps companies confidently innovate while protecting their data.

Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.