Best Customer Success Software in Brazil

Velaris helps Customer Success Teams understand their customers and streamline their operations, saving hours of manual labor. We provide you with AI-powered Analytics and Success Plans, Collaboration tools, Automations, and the services you deserve. The platform was designed by CS specialists for CS professionals. It aggregates and enriches customer data in a single, intuitive interface, giving you the valuable insights required for proactive, data driven decisions. Velaris allows you to focus on delighting your customers, reducing churn and driving growth.

Integrate your customer data across any tech stack to get a clear view of the relevant data, including risk levels and usage trends. Unify your data for a complete view of your customer's health and trends. Churned insights can help you take a proactive stance in fighting churn, and identify the steps that should be taken to prevent customers from leaving. AI-based health score, key churn factors, and the next best actions. Automated alerts for when a customer's health is at risk, or if an opportunity arises. Results that are easy to understand based on segments of customers. Get alerts automatically when a customer's health is poor or if an opportunity arises. You can then engage with them proactively. Maximize your growth opportunities by focusing on the healthiest clients. Churned’s automated next-best products and personalized customer contact channels can boost your business's success.

CustomerGauge helps B2B businesses leverage customer feedback and behaviors to align business initiatives and improve account retention. It also helps increase revenue growth through up-sells and cross-sells. CustomerGauge Account Experience™, a platform that allows B2B companies monitor account engagement and collect feedback from key stakeholders. It also allows them to segment real-time results into custom dashboards and map feedback to changes to NPS score and revenue. Users can track engagement through custom and native integrations. This includes how often key stakeholders answer customer survey questions, submit support tickets and open marketing emails. The CustomerGauge Account Expert™ platform also has the ability to set KPI targets to close the feedback loop, identify accounts at high risk of churning and forecast the revenue impact from changes in NPS score. Get a demo today.

Wizaplace - The all-in-one marketplace creation platform Wizaplace is an all-in-one platform that allows you to create marketplaces. The Saas solution integrates all the necessary functions to create and manage a marketplace. The plateform is built on a functional core that includes back office for sellers and administrators, and front office for clients. Wizaplace is an easy-to use, complete, and robust solution for any type market: BtoC or BtoB, CtoC products or services. Strengths of Wizaplace solution - Intuitive all-in-one solution - Quick implementation of the marketplace - Wizaplace does not charge commission for sales made by customers - A robust Saas technology Wizaplace has been chosen by companies of all sizes and sectors to launch a marketplace: both startups looking to validate their business model quickly, as well as large corporations looking for growth levers.

All of your customer success information can be gathered in one place, so that your entire company has the information they need. All conversations in one location. Foster relationships with the right people at the right time. With our Gmail integration and Office 365 integration, there's no need to copy-paste or send BCCs. Keep your team informed about the health of each customer and share any updates with them in real-time. Integrate Pulse into your Slack/MSFT Teams to ensure that your leadership team receives all important customer updates in real-time. Your methodology for driving success will ensure consistent customer service. You can increase predictability in your revenue by coordinating all aspects (subscriptions renewals, expansions, etc.). To make more accurate forecasts, you can use customer feedback and health. Notify your team immediately if there are any issues with a customer to avoid any future problems.

Your success depends on your agents. Your team must be connected, productive, and effective wherever they are. Customers want to feel cared for. You can provide them with personalized, proactive, and frictionless experiences on any channel. You need to do it all these days. Intelligent automation and case management can help you reduce costs and maximize your channels. To resolve customer queries faster, connect and automate work across systems and people. Pega's AI-powered casemanagement adapts to customer service inquiries. Pre-defined microjourneys based on industry best practices can be used as templates to quickly get started. You can reduce your team's cost to serve while still managing higher contact volumes with efficient service delivery.

Planhat is a Customer Success Platform that makes Customer Success easy. Planhat is beautiful and simple to use. It can help you reduce churn and upsell more, increase user engagement, and maximize the lifetime value your customers. Planhat is designed for everyone, from the CS rep to C-Suite. It offers all the functionality and features that you would expect from a modern Customer Success Platform. The difference is in how easy it is to use and how simple it is to implement.

It is hard to manage customers. Akita is the hub for all of your customer data, activity, metrics, and information. We can help you build a healthy, engaged, and growing customer base. Akita allows you to set up unlimited Customer alerts, so you can take immediate action if a customer is at high risk of churning or ripe for sales. Akita lets you create powerful Customer segments, allowing you to tailor your Customer Support efforts to each customer's specific needs. Pre-defined workflows can be activated in response to Customer behavior and attributes. You can create tasks and send messages from your mailbox. Automate your Customer Success workflows to free up time for more important tasks. Akita's Customer success planner makes it easy to create, schedule, and manage all your tasks from one interface. This will help you streamline your day-today workflow. Akita's Customer Health Scoring is the best in the market, giving you all the information you need about each customer.

ChurnZero, a real-time Customer Success Platform, helps subscription businesses combat customer churn. Its software solutions enable businesses to understand how customers use their product and assess their health. This allows them to improve product adoption and increase renewal rates. Businesses can also personalize their customer experience by providing timely and relevant touchpoints.

Business relationships are built on the expectation that buyers, suppliers, and other stakeholders will provide value. As many businesses work together to invent across a value chain, one-to-one relationships can grow into ecosystems. Businesses are always looking for new ways to create value. Innovation requires collaboration with many businesses and aligning these relationships to achieve the desired outcomes. Current enterprise software is primarily focused on the internal workflows within a single company. This is a problem. These siloed systems can prevent collaboration between many stakeholders that is necessary to create value. By collaborating in a persistent digital space, companies are able to maintain continuous alignment with other businesses in their ecosystem--customers, vendors, and other stakeholders--to manage the expected value from these relationships.

Customer Success is a technology-based platform that helps you build trusting relationships with your customers and employees. Advanced techniques are used to analyze large amounts of data. This creates a unique view of customers and generates insights that will help your company be more proactive and precise in its actions. We understand that every company is unique. SenseScore can be customized to meet your business needs and circumstances. To calculate your customer's health, we take into consideration the key indicators. This allows you to anticipate risks and find opportunities for your business. The SenseData platform connects to your digital tools and data sources. SenseConnect is our own API that connects more than 70 tools and data sources quickly and safely. All the information you need to run your business is available. Our team of experts can help you overcome any data barriers.

Churnly's artificial Intelligence gathers customer data to predict which customers will churn at each stage. Our software can identify patterns that indicate why customers may leave and help you take the necessary steps to keep them. Churnly treats each seat as a sub-customer. This allows you to quickly see what revenue is at stake for each paying seat. Activity and engagement are key indicators of whether your customers are happy with your product. Churnly uses Machine Learning for weighting and tracking all user engagement across your product. This gives you an immediate insight into who is at risk and what needs to be done. Churnly's predictive insight shows you how much revenue you are at risk of losing and from whom. This allows your teams to intervene early and keep revenue growing faster.

Scaled self-service analytics. Scuba makes it easy to access your data and start mining it for insights, regardless of whether you are a product manager, a head of a business unit or a chief experience officer. Interana allows you to interactively examine your data in real time to see not only what is happening in your company, but also why. Scuba is always available so you don't have to wait for your data. You have access to all of your data at all times, so you can answer any questions you may have. Scuba is designed for everyday business users. You don't need to know SQL or code.

Deliver exceptional customer service where it matters to grow your business. GemSeek CX platforms enable companies to win and grow customers worth millions. You can measure how well you keep your promises at all touchpoints and gain clarity on how to transform your business so that customers are delighted beyond satisfaction. It is a scalable solution that will give you clarity and help you make informed decisions every day. It can help you increase customer satisfaction by at least 15%, retain 40% more customers, generate 10% more revenue through closed-loop customer feedback initiatives, spend 30% less on customer service, and retain 40% more customers within the first three years. GemSeek's customer experience platform allows you to create multi-country programs that help you understand the factors that impact customer satisfaction. You can measure customer experience across all channels in real-time and identify key satisfaction factors. Recommendations based on AI for growing and retaining customers

Get exceptional results with 95% open rate and 40% reply rate. For better results, send personalized, 2-way interactions to every message. Radiance platform was built for ecommerce. Integrating with your ecommerce platform allows you to set up personalized marketing notifications such as order status, delivery status, reorders, upsells, abandoned cart, and more. Your customers can place orders via SMS and FB Messenger with our revolutionary conversational checkout functionality. Radiance Conversation Builder allows you to create rich interactive conversations that engage customers, guide them in their interactions and build a relationship. You can either use one of our existing conversation templates, or create your own.

BuyerAssist empowers your sales teams to continuously discover and realize value for your buyers. This will build trust and increase revenue. Work with your buyers to collaborate and win. Together, we will agree on milestones and a common definition of success. Facilitate interactions that help you to identify and define potential value and develop a plan for reaching it. Your buying teams can partner with you to reach personalized milestones and create a roadmap for buyer success. Your buyers will be empowered with one-stop access to contextually relevant information. To make business decisions, unify all buyer behavior data from their lifetime engagements.

CustomerX is customer success software that allows customers to be proactive, data-driven, and focused on their success. It helps you build lasting relationships with your customers and transform your customer success area into an actual revenue driver. All your customer information can be centralized and integrated in one place. Automate routine tasks and you will have more time for your customers. Track your customer's journey, identify risk and take proactive steps. Find out how your customers are doing, and what areas need attention. You can send satisfaction surveys directly from the platform. Track your customer's journey right from the beginning. CustomerX's unique technology allows it to connect with all platforms on the market. This ensures that all information about your customer can be found in one place, in a reliable and automatic way.

Customer health scores, and other assessments, are largely subjective. They are based on a small number of trivial data points. To be truly data driven, you must use ALL of your data to identify serious signals that can identify risks/opportunities and improve decision-making. Identify trends, predict customer lifetime value, predict the churn, and even identify the next best actions for driving retention and revenue. You can also get access to our data scientists to help you learn and improve. Keep track of the reasons why your customers cancel. You can see which segments of customers are performing poorly and which are improving. You can't keep all your customers forever. Former customers are 45% likely to reactivate compared to new customers. Data science is difficult, but you want to make data-driven decisions. Customer health scores, and other assessments, are largely subjective.

Your teams can fight customer churn and identify growth opportunities by providing the data they need. You can take the right actions at the right moment, wherever your customers may be. You have products that can be used at every stage of customer care, including digital and in-location. This will allow you to increase the impact of your CX program throughout the organization. You can meet your customers right where they are, and get real-time feedback at the most important moments. You'll have a complete picture of your customers' thoughts and feelings thanks to multiple data sources and channels that all feed into the same platform. Reptrics integrate survey tool allows customers to give feedback and measure satisfaction with your products or businesses using today's most popular surveys. Reptrics automatically recommends the correct actions to the appropriate teams in the tools they are using, so they can take steps to improve customer satisfaction.

Our AI platform predicts each user’s future LTV within minutes of acquisition. This makes it easier for marketing and growth teams to make decisions and act seamlessly to optimize LTV/CAC. Voyantis' codeless platform automatically ingests your zero- and first-party data to help you grow. From the first engagement point, our machine learning engine predicts LTV and intent, retention, churn, and churn at the user and cohort levels. These predictions can be used seamlessly for measurement, audience segmentation and real-time campaign optimization. Voyantis uses AI for activating your data and driving sustainable growth. This allows you to shift from retrospecting into futurespecting. Companies that rely on repeat purchases can leverage predictions to support better insight and actions. This allows them to overcome the limitations and struggles that come with a lack of data and short-term optimization processes. Futurespected data can help companies take smarter, more informed decisions.

involve.ai is a platform that uses no code to unify all fragmented customer data into an early warning dashboard. Scale quickly without the need for dozens of data analysts or CSMs. Unify all fragmented data to gain complete visibility of customers and scale your customer experience. You can get personalized recommendations for actions across the entire customer journey so you know which customers to prioritize each day and how to be proactive. Sentiment analysis provides accurate customer health information that can help you identify churn risks and upsell/cross-sell opportunities before they occur. Historical data analysis can be used to recommend Segmentation or Benchmarking in order to identify the leading indicators.

Our ML engine learns from all customer interactions. StepFunction provides actionable analytics and growth forecasts. Our end-to-end solution adapts to your current state. Growth AI begins with the ingesting of operational data from various systems, including CRM, billing, care/support and product usage. Data preparation is key to step function improvement in business forecasts. StepFunction works with your existing systems of record and doesn't interfere with customer success workflows. Deep dive into your revenue to account new, stable, downgrades and churn. Just a click away are historical trends and future predictions for each cohort. You can get insights in the form risk scores that will allow you to target customers with high scores and recommend actions for treatment. Find out how your customer risk is changing instantly and, most importantly, why it's changing.

Retention AI is a low-code/no code solution that allows you collect all information about your customers and enrich it to make it actionable. It does not add complexity to existing systems in your company. Multiple sources of customer data. Marketers tend to focus on the acquisition and forget that retaining customers is a lower cost and offers greater success. Not only are CRM specialists and eCommerce managers important, but so are marketing agencies, e mail marketing specialists and advertising managers. They need to be able to understand their customers' buying habits and how they behave. Retention AI gives them insight into their customer base to help them implement "personalized" and more effective marketing strategies. Easy import integrations make it possible to connect retention AI with your eCommerce platform or CMS in just a few mouse clicks. You can keep track of all metrics using a simple and easy-to-use reporting tool.

Reef is a platform for customer revenue that helps companies grow revenue predictably with existing customers. It also accelerates net retention reporting. The tide has changed. The tide has shifted. Many companies are ill-equipped to cope with this new reality and this creates a revenue deficit. Startups take too long to establish a foundation of NRR excellence, and this slows down acceleration. Many companies aren't equipped to handle this new reality and create a revenue gap. Priority investment areas to accelerate startup. Create board-ready analytics for net retention, including renewals, cross-sell, and upsell. Visualize territories in order to quickly identify growth and churn risks based on engagement metrics, product usage, consumption percentage, health score and NPS. With advanced targeting and workflow, you can turn insights into action and ensure consistent execution.

Your All-in One Platform for Customer-Centric Digital Transformation Emojot’s all-in one platform allows you to unleash the full potential of your customer-centric strategy by streamlining processes, saving money, and improving the customer experience. Emojot’s tailored solutions support customers throughout their entire lifecycle, from attracting new prospects to nurturing customer loyalty. This allows for unparalleled success in a customer-driven environment. - Improve Customer Experience - Collect feedback in real-time, enabling corrective action for improved satisfaction and loyalty - Enhance online reputation: Manage your online reputation by gaining insights from customer feedback on various review platforms - Maximize revenue: Increase revenue by improving retention, identifying upsells, and advocating. - Streamline operations: Streamline processes, reduce errors, and boost efficiency, productivity, profitability.