Akita Description

It is hard to manage customers. Akita is the hub for all of your customer data, activity, metrics, and information. We can help you build a healthy, engaged, and growing customer base. Akita allows you to set up unlimited Customer alerts, so you can take immediate action if a customer is at high risk of churning or ripe for sales. Akita lets you create powerful Customer segments, allowing you to tailor your Customer Support efforts to each customer's specific needs. Pre-defined workflows can be activated in response to Customer behavior and attributes. You can create tasks and send messages from your mailbox. Automate your Customer Success workflows to free up time for more important tasks. Akita's Customer success planner makes it easy to create, schedule, and manage all your tasks from one interface. This will help you streamline your day-today workflow. Akita's Customer Health Scoring is the best in the market, giving you all the information you need about each customer.

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Company Details

Company:
Akita
Year Founded:
2014
Headquarters:
Ireland
Website:
www.akitaapp.com

Media

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Product Details

Platforms
SaaS
Android
iPhone
iPad
Type of Training
Documentation
Webinars
Live Online
In Person
Customer Support
Online
Phone Support

Akita Features and Options

Business Intelligence Software

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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