Best Customer Service Software for Splunk Cloud Platform

Device42 is a robust and comprehensive data center and network management software designed by IT engineers to help them discover, document and manage Data Centers and overall IT. Device42 provides actionable insight into enterprise infrastructures. It clearly identifies hardware, software, services, and network interdependencies. It also features powerful visualizations and an easy-to-use user interface, webhooks and APIs. Device42 can help you plan for network changes and reduce MTTR in case of an unexpected outage. It provides everything you need for maintenance, audits and warranty, license certificate, warranty and lifecycle management, passwords/secrets and inventory, asset tracking and budgeting, building rooms and rack layouts... Device42 can integrate with your favorite IT management tools. This includes integration with SIEM, CM and ITSM; data mapping; and many more! As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.

Squadcast is a tool for incident management that was specifically designed for SRE. Squadcast Actions can help you create a culture of blamelessness by reducing the need to have physical war rooms.

A single, all-inclusive cloud platform that is ITIL-aligned will empower your IT team. Transform old ways of working into modern, intuitive workflows that empower employees and customers to provide excellent service. Standardize your processes and get valuable analytics to align IT with business needs. You can centralize your workflows and create one space for your ITSM software. HaloITSM combines ITIL best-practices and a flexible approach to ensure that you can improve service management while maintaining a great user experience. HaloITSM is trusted by customers in many sectors worldwide. Check out our case studies to see how they transformed their daily processes.

IT has the opportunity to support digitalization across the enterprise and an integrated cloud-based IT Service Management software tool is crucial to success. In contrast to the old, complex, or simple-but-not-sophisticated service desk solutions, EV Service Manager is a versatile, powerful, and easy way to manage service delivery for your organization. Our Service Manager platform is designed to meet even the most complex needs, while bringing new levels of simplicity, agility and mobility to cloud-based IT Service Management software. Service Manager's robust automated engine includes support for the ITIL lifecycle and PinkVerified processes. Our smart and adaptable interface allows you to integrate dashboards, portals, and third-party apps to provide a user experience with access to everything that is important.

PagerDuty, Inc. (NYSE PD) is a leader for digital operations management. Organizations of all sizes rely on PagerDuty to deliver the best digital experience to their customers in an ever-on world. PagerDuty is used by teams to quickly identify and solve problems and to bring together the right people to prevent future ones. PagerDuty's 350+ integrations include Slack, Zoom and ServiceNow as well as Microsoft Teams, Salesforce and AWS. This allows teams to centralize their technology stack and get a holistic view on their operations. It also optimizes processes within their toolkits.

Leading enterprises have found the #1 solution to securely access and support any device, anywhere in the globe. All in One Secure Remote Support Solution. BeyondTrust Remote Support (formerly Bomgar) allows you to support Windows, Mac OS, Linux, iOS and Android as well as peripherals using one secure tool. More devices, more platforms, more people, more locations. End-users and customers can get reliable, instant remote support from anywhere in the world. Focus on the problem, not the connection, and you can accomplish more. With seamless, high-quality remote assistance for all end-users, you can improve service levels and customer satisfaction. You can provide enterprise-grade, scalable support that keeps your business afloat, no matter if you're fixing a Linux server over the ocean or an iPhone in the middle of town.

AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution. As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

HaloCRM, an omnichannel customer service solution, is designed for teams that want to improve their efficiency when dealing with customer inquiries. HaloCRM provides a platform that allows teams who interact with customers to manage conversations in any channel. The platform will ingest conversations from Twitter and Facebook, Facebook Messenger and other channels such as SMS, email, chat, phone, and more. This eliminates the possibility of missing inquiries and improves customer satisfaction by opening up more channels of communication. HaloCRM allows you to provide support anywhere. You can keep customers happy by using email, text, voice, chat and more. Big customer service team? Many complex processes? HaloCRM is able to handle all of your complex processes with its powerful workflows that are ready-to-use and drag-and drop configuration. HaloCRM makes it easier to prioritize customers and respond with one unified help desk, complete with built-in customer context to facilitate better conversation tracking.

Cherwell Service Management (ITSM) is the current choice for IT Service Management. The Cherwell platform is affordable and simple to use. IT teams can implement, automate, and modernize service and support processes to meet the business's needs. However, it does not have the complexity and cost of legacy ITSM solutions. You can choose between subscription pricing or perpetual pricing, on or off-premises, SaaS, Cherwell hosted or public cloud infrastructure.

All data sources, including topology, monitoring, change, and observation tools, are aggregated. BigPanda's Open Box Machine Learning will combine the data into a limited number of actionable insights. This allows incidents to be detected as they occur, before they become outages. Automatically identifying the root cause of problems can speed up incident and outage resolution. BigPanda identifies both root cause changes and infrastructure-related root causes. Rapidly resolve outages and incidents. BigPanda automates the incident response process, including ticketing, notification, tickets, incident triage, and war room creation. Integrating BigPanda and enterprise runbook automation tools will accelerate remediation. Every company's lifeblood is its applications and cloud services. Everyone is affected when there is an outage. BigPanda consolidates AIOps market leadership with $190M in funding and a $1.2B valuation

SecureLink is the market leader in vendor privileged access management and remote support for highly regulated enterprises and technology vendors. SecureLink is used by more than 30,000 organizations around the world. SecureLink's purpose-built platform is trusted by top-notch companies in many industries, including legal, gaming, healthcare, financial services and retail. SecureLink is headquartered at Austin, Texas.

The first hyperautomation platform that integrates with any ITSM tool. This allows you to discover and act on real-time insights, speeding up ticket resolution and reducing costs. Swish.ai hyperautomation platform analyzes, automates and predicts the best course, then routes to the best-matched agents. Swish.ai analyzes your ITSM ticket data to build and inform dynamic AI models that provide insights about your unique environment as it changes. Swish.ai's unique solution goes beyond NLP to help you understand your company's lingo. It helps to understand each ticket issue and determines the best next action on the spot. After tickets are correctly classified, the platform evaluates real-time variables and assigns them to the most qualified agents. We also provide reference materials to ensure that agents have all the information they need to resolve the ticket without rerouting it or pausing it.

Rapidly provisioning Just-In Time privilege elevation across your entire staff. Workstations and servers can be managed and onboarded via an easy-to-use portal. Through thread and behavioral analysis, identify and prevent malware attacks and data breaches by revealing risky users and assets. By elevating apps - not users. Save time and money by delegating privileges according to the user or group. There's an appropriate method of elevation for every user, whether it's a developer within the IT department, or a tech novice in HR, to service your endpoints. Admin By Request comes with all features and can be customized to meet the needs of users or groups.