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Average Ratings 0 Ratings

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ease
features
design
support

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Description

dotTrace serves as a robust performance profiler specifically designed for .NET applications, seamlessly integrating within Visual Studio and JetBrains Rider to effectively identify and analyze performance bottlenecks. This tool is versatile, supporting a range of .NET applications such as desktop software, .NET Core, ASP.NET hosted on both IIS and IIS Express, as well as Mono, Unity applications, WCF services, Windows services, Universal Windows Platform applications, and unit tests. In contrast to traditional performance profiling, which primarily focuses on measuring the execution time of method calls, timeline profiling offers insights into the temporal distribution of calls. This feature is particularly valuable for diagnosing performance challenges where the sequence of events is critical, including issues like UI lags, excessive garbage collection, uneven workload distribution, and inefficient file input/output operations. With dotTrace, users can manipulate and analyze profiling data through various tools such as filters, call trees, and visual diagrams, enhancing their ability to pinpoint and resolve performance issues effectively. Moreover, the intuitive interface allows developers to quickly adapt their strategies based on real-time insights, ensuring that applications run smoothly and efficiently.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

.NET
ASP.NET
NUnit
ReSharper
Rider
Talkdesk
TeamCity
Unity
Visual Studio
xUnit.net

Integrations

.NET
ASP.NET
NUnit
ReSharper
Rider
Talkdesk
TeamCity
Unity
Visual Studio
xUnit.net

Pricing Details

$469 per year
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

JetBrains

Country

Czech Republic

Website

www.jetbrains.com/profiler/features/

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

Product Features

Alternatives

Alternatives

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