Average Ratings 1 Rating

Total
ease
features
support

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Push-to-Talk Mobile App. Chat in real-time with individuals and groups around the globe. Receive messages from all channels and contacts in real-time. Concentrate on one contact or group. All other messages go to History Do not allow your message to be interrupted. Messages go to History. Messages go into History and can be re-recorded up until 7 days later. Zello saves your most recent and recently missed messages and alerts. To retrieve and replay any information, you can use the History button on every screen. Send alerts to individuals and groups. You can attach text messages to your alerts. The alerts are sent to the recipients via sonic or vibrating notifications until they respond or clear it. Display the most recent messages and alerts received from channels and contacts. Tap on a recent message to bring up the Talk screen.

Description

Engage with clients through a call center solution seamlessly integrated into the Zendesk ticketing platform. In today's world, where communication often occurs via email and social media, a phone call remains a highly effective method for addressing issues. By providing support over the phone, agents can tackle intricate problems more swiftly and offer tailored assistance. Facilitate these interactions smoothly with Zendesk Talk, which is a cloud-based call center application embedded within the Zendesk Support system. This integration enables customer service teams to handle phone inquiries using the same interface they rely on for all other communication channels. With access to comprehensive customer histories, automatic ticket generation, and the ability to record calls, agents can prioritize meaningful conversations without being bogged down by procedural tasks. For fast inquiries and simple updates, consider utilizing text messaging with your customers. The text feature allows agents to receive messages, automate notifications, and send proactive communications, ensuring that every exchange is logged as a ticket—complete with built-in workflows, analytics, and thorough customer insights. By combining these tools, your team can enhance overall efficiency and elevate the customer experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Airbyte No 
Campaign Monitor No 
Daisee No 
Data Virtuality No 
Geckoboard No 
IntraManager No 
Kixie PowerCall & SMS No 
Okta No 
Quaeris No 
Rivery No 
Slack No 
Sunshine Conversations No 
Voyced No 
Zapier No 
Zendesk No 
Zendesk Chat No 
Zendesk Connect No 
Zendesk Explore No 
Zendesk Gather No 
Zendesk Sunshine No 

Integrations

Airbyte Yes 
Campaign Monitor Yes 
Daisee Yes 
Data Virtuality Yes 
Geckoboard Yes 
IntraManager Yes 
Kixie PowerCall & SMS Yes 
Okta Yes 
Quaeris Yes 
Rivery Yes 
Slack Yes 
Sunshine Conversations Yes 
Voyced Yes 
Zapier Yes 
Zendesk Yes 
Zendesk Chat Yes 
Zendesk Connect Yes 
Zendesk Explore Yes 
Zendesk Gather Yes 
Zendesk Sunshine Yes 

Pricing Details

$6.80 per user per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$19 per agent per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Zello

Founded

2011

Country

United States

Website

zello.com

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/talk/

Product Features

Team Communication

Activity / News Feed No 
Audio Calls Yes 
Calendar Management No 
Chat / Messaging Yes 
Discussion Threads No 
File Sharing No 
Mobile Access Yes 
Push Notifications Yes 
Search No 
Surveys & Feedback No 
Task Management No 
Video Conferencing No 

Transportation Dispatch

Billing & Invoicing No 
Computer Aided Dispatch Yes 
Customer Database No 
Emergency Dispatch Yes 
Fuel Management No 
Mileage Tracking No 
Order Management No 
Routing No 
Scheduling No 
Vehicle Tracking Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording Yes 
Call Scripting Yes 
Campaign Management No 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

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