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Average Ratings 1 Rating
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Description
Push-to-Talk Mobile App. Chat in real-time with individuals and groups around the globe. Receive messages from all channels and contacts in real-time. Concentrate on one contact or group. All other messages go to History Do not allow your message to be interrupted. Messages go to History. Messages go into History and can be re-recorded up until 7 days later. Zello saves your most recent and recently missed messages and alerts. To retrieve and replay any information, you can use the History button on every screen. Send alerts to individuals and groups. You can attach text messages to your alerts. The alerts are sent to the recipients via sonic or vibrating notifications until they respond or clear it. Display the most recent messages and alerts received from channels and contacts. Tap on a recent message to bring up the Talk screen.
Description
Engage with clients through a call center solution seamlessly integrated into the Zendesk ticketing platform. In today's world, where communication often occurs via email and social media, a phone call remains a highly effective method for addressing issues. By providing support over the phone, agents can tackle intricate problems more swiftly and offer tailored assistance. Facilitate these interactions smoothly with Zendesk Talk, which is a cloud-based call center application embedded within the Zendesk Support system. This integration enables customer service teams to handle phone inquiries using the same interface they rely on for all other communication channels. With access to comprehensive customer histories, automatic ticket generation, and the ability to record calls, agents can prioritize meaningful conversations without being bogged down by procedural tasks. For fast inquiries and simple updates, consider utilizing text messaging with your customers. The text feature allows agents to receive messages, automate notifications, and send proactive communications, ensuring that every exchange is logged as a ticket—complete with built-in workflows, analytics, and thorough customer insights. By combining these tools, your team can enhance overall efficiency and elevate the customer experience.
API Access
Has API
API Access
Has API
Integrations
Airbyte
Campaign Monitor
Daisee
Geckoboard
IntraManager
Kixie PowerCall & SMS
Mailchimp
Mindsay
Rivery
Voyced
Integrations
Airbyte
Campaign Monitor
Daisee
Geckoboard
IntraManager
Kixie PowerCall & SMS
Mailchimp
Mindsay
Rivery
Voyced
Pricing Details
$6.80 per user per month
Free Trial
Free Version
Pricing Details
$19 per agent per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Zello
Founded
2011
Country
United States
Website
zello.com
Vendor Details
Company Name
Zendesk
Founded
2007
Country
United States
Website
www.zendesk.com/talk/
Product Features
Team Communication
Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing
Transportation Dispatch
Billing & Invoicing
Computer Aided Dispatch
Customer Database
Emergency Dispatch
Fuel Management
Mileage Tracking
Order Management
Routing
Scheduling
Vehicle Tracking
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
