Average Ratings 3 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

XCALLY is an easy-to-use, scalable, and fast-to-implement Omnichannel Contact Center software. It provides many tools essential for your call center activities, in addition to Omnichannel modules. - IVR designer and Predictive Dialer. Scripting tool. Dashboards, Realtime panels, Analytics for administrators and supervisors. - WebRTC, Windows Softphone and Omnichannel unified Web GUI for agents. XCALLY can be integrated via API with many external products, providers, and technologies like ticketing systems, CRM, ticketing system, AI tools, bots and TTS.

Description

Experience the freedom of working from anywhere while consistently providing outstanding customer service with Zisson Contact Center, a versatile cloud-based omnichannel customer experience solution. Our platform enables quick setup of adaptive communication and customer service channels, accommodating inquiries via telephony, webchat, email, chatbots, social media, and SMS. In today's rapidly changing environment, having a cloud customer center is essential, as organizations that embrace cloud technology have swiftly adjusted to the new normal. Reach out to us today to discover how our customer center and emergency response solutions can enhance your operations and streamline your customer journey. We prioritize your needs with rapid implementation that requires no complicated training, making it an ideal choice for scalability and cost efficiency across all channels. Our mission is to elevate your customer experience to new heights.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
Microsoft Teams
Salesforce
X (Twitter)
Zoho CRM
Chatdesk
Dialogflow
Facebook Messenger
Freshsales
Plivo
SAP CRM
Scotty
ServiceNow
Slack
Sugar Sell
Telavox
Viber
Video RTC
WhatsApp

Integrations

Facebook
Microsoft Teams
Salesforce
X (Twitter)
Zoho CRM
Chatdesk
Dialogflow
Facebook Messenger
Freshsales
Plivo
SAP CRM
Scotty
ServiceNow
Slack
Sugar Sell
Telavox
Viber
Video RTC
WhatsApp

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Xenialab

Founded

2007

Country

Italy

Website

www.xcally.com

Vendor Details

Company Name

Zisson

Founded

2006

Country

Norway

Website

www.zisson.no/en/

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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Alternatives

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