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Average Ratings 1 Rating
Description
White Sky serves as an online B2B CRM and sales engagement tool specifically designed for founders, outbound sales teams, and businesses focused on email-driven prospecting. It consolidates company and contact information, communication histories, task management, segmentation, and sales pipeline activities into a single, user-friendly workspace. Users have the ability to set up email automation flows based on triggers or schedules, conduct drip campaigns, monitor email opens and clicks, as well as analyze dashboards for outreach effectiveness and pipeline metrics. Furthermore, the platform facilitates Zoom Phone click-to-call functionality directly from contact records and automatically logs calls as CRM activities, although utilizing this feature requires a separate Zoom Phone license. Different pricing plans impose restrictions on the number of users, contacts, email volume, and automation capabilities. The Starter and Growth plans offer a 14-day trial period, while the Enterprise plan provides the option for a dedicated sending IP address, catering to more extensive needs. This comprehensive approach ensures that businesses can efficiently manage their prospecting efforts while optimizing communication strategies.
Description
Enhance customer interactions across various channels with uContact, net2phone's cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams.
uContact facilitates seamless management of all contact center interactions. Ensure top-notch voice experiences in inbound, outbound, or blended campaigns and engage customers through their preferred digital channels using the Unified Inbox. Our comprehensive platform offers features such as agent and supervisor capabilities, voice options, omnichannel support, and automation tools including chat bots, form creator, and workflow designer.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Amazon Polly
No
Apollo
Yes
Facebook
No
Gmail
Yes
Google Analytics
Yes
Infobip
No
Instagram
No
Microsoft Dynamics 365
No
Microsoft Outlook
Yes
Microsoft Teams
No
Integrations
Amazon Polly
Yes
Apollo
No
Facebook
Yes
Gmail
No
Google Analytics
No
Infobip
Yes
Instagram
Yes
Microsoft Dynamics 365
Yes
Microsoft Outlook
No
Microsoft Teams
Yes
Pricing Details
$200/month
Starter is $200/month for up to 5 users, 5,000 contacts, 200 emails per day, and 2 automation flows. Monthly billing; no setup fee. Starter and Growth include a 14-day trial.
Free Trial
Yes
Free Version
No
Pricing Details
$59.99/month/user
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
White Sky Tech Group
Founded
2020
Country
United States
Website
whiteskytechgroup.com
Vendor Details
Company Name
net2phone
Founded
1990
Country
United States
Website
www.net2phone.com/products/cloud-contact-center-solutions
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Product Features
Auto Dialer
Call Center Management
Yes
Call Recording
Yes
Call Reporting
Yes
Call Scripting
Yes
Lead Management
Yes
Power Dialer
Yes
Predictive Dialer
Yes
Preview Dialer
Yes
Progressive Dialer
Yes
Surveys
Yes
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
Yes
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Customer Communications Management
Batch Communications
Yes
Chat / Messaging
Yes
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
Yes
On-Demand Communications
Yes
Personalization
Yes
Print Management
No
Template Management
No
Video Content
No
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
Yes
Survey Management
Yes
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
Yes
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
Yes
FTC Compliance
Yes
Lead Capture
Yes
Lead Management
Yes