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Description

White Sky serves as an online B2B CRM and sales engagement tool specifically designed for founders, outbound sales teams, and businesses focused on email-driven prospecting. It consolidates company and contact information, communication histories, task management, segmentation, and sales pipeline activities into a single, user-friendly workspace. Users have the ability to set up email automation flows based on triggers or schedules, conduct drip campaigns, monitor email opens and clicks, as well as analyze dashboards for outreach effectiveness and pipeline metrics. Furthermore, the platform facilitates Zoom Phone click-to-call functionality directly from contact records and automatically logs calls as CRM activities, although utilizing this feature requires a separate Zoom Phone license. Different pricing plans impose restrictions on the number of users, contacts, email volume, and automation capabilities. The Starter and Growth plans offer a 14-day trial period, while the Enterprise plan provides the option for a dedicated sending IP address, catering to more extensive needs. This comprehensive approach ensures that businesses can efficiently manage their prospecting efforts while optimizing communication strategies.

Description

Enhance customer interactions across various channels with uContact, net2phone's cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. uContact facilitates seamless management of all contact center interactions. Ensure top-notch voice experiences in inbound, outbound, or blended campaigns and engage customers through their preferred digital channels using the Unified Inbox. Our comprehensive platform offers features such as agent and supervisor capabilities, voice options, omnichannel support, and automation tools including chat bots, form creator, and workflow designer.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Polly No 
Apollo Yes 
Facebook No 
Gmail Yes 
Google Analytics Yes 
Infobip No 
Instagram No 
Microsoft Dynamics 365 No 
Microsoft Outlook Yes 
Microsoft Teams No 
Salesforce No 
Totality No 
Twilio No 
Verbio No 
Wavy No 
WhatsApp No 
Zoom Phone Yes 
ZoomInfo Yes 
net2phone No 

Integrations

Amazon Polly Yes 
Apollo No 
Facebook Yes 
Gmail No 
Google Analytics No 
Infobip Yes 
Instagram Yes 
Microsoft Dynamics 365 Yes 
Microsoft Outlook No 
Microsoft Teams Yes 
Salesforce Yes 
Totality Yes 
Twilio Yes 
Verbio Yes 
Wavy Yes 
WhatsApp Yes 
Zoom Phone No 
ZoomInfo No 
net2phone Yes 

Pricing Details

$200/month
Starter is $200/month for up to 5 users, 5,000 contacts, 200 emails per day, and 2 automation flows. Monthly billing; no setup fee. Starter and Growth include a 14-day trial.
Free Trial Yes 
Free Version No 

Pricing Details

$59.99/month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

White Sky Tech Group

Founded

2020

Country

United States

Website

whiteskytechgroup.com

Vendor Details

Company Name

net2phone

Founded

1990

Country

United States

Website

www.net2phone.com/products/cloud-contact-center-solutions

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing No 
Internal Chat Integration No 
Lead Scoring No 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation No 
Social Media Integration No 
Task Management No 
Territory Management No 

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Customer Communications Management

Batch Communications Yes 
Chat / Messaging Yes 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management No 
Template Management No 
Video Content No 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

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