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Description
HiveBox™ leverages top-notch business practices to facilitate customer interaction and enhance the sharing of experiences associated with various brands. By incorporating distinctive customer-focused features, we empower users to consolidate their insights and experiences in one location, fostering a robust connection between brands and their audience. Our expansive marketplace model, developed by HiveBox™, simplifies the process of engaging with customers across multiple channels, eliminating the complications of reaching out physically. With just a click, our services become accessible, ensuring that businesses can maintain swift and ongoing communication with consumers, which in turn optimizes account management and boosts customer satisfaction. Delivering an exceptional ‘after-sales service’ experience is paramount, and we actively encourage customer feedback through an intelligent notification system to better comprehend and meet their needs. Additionally, our model provides opportunities for agent engagement while offering a comprehensive overview and timely alerts to enhance overall customer relations. This comprehensive approach ultimately secures a lasting bond between brands and consumers, ensuring that both parties thrive in their interactions.
Description
According to the Harvard Business Review, a significant 73% of consumers engage with multiple channels—whether online or offline—throughout their shopping experience. This reality necessitates that businesses offer a consistent experience across all platforms. To achieve this goal, companies must maintain an up-to-date and dependable system that encompasses the entire history of customer interactions. Implementing plusoft Omni CRM is an ideal solution for creating a seamless experience that consolidates customer data. This technology not only scales effectively but also manages various multichannel workflows and integrates with existing legacy systems. Furthermore, the need for enhanced communication between health institutions and their patients has intensified, particularly due to social distancing measures, leading to a greater reliance on tools that centralize user information to ensure optimal care and engagement in every interaction. This shift highlights the increasing importance of integrating digital solutions in customer service strategies.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$50 per year
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Hivebox Solutions
Country
India
Website
www.hivebox.in
Vendor Details
Company Name
Plusoft
Founded
1988
Country
Brazil
Website
plusoft.com/en/produtos/omni/
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management