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Average Ratings 0 Ratings
Description
VestaCall is a cloud-based contact center and UCaaS provider that harnesses AI to deliver features such as global voice termination, SIP trunking, and smart business phone systems. By integrating voice services, routing, analytics, automation, and customer communication resources within a single platform, it empowers businesses to reduce revenue loss attributed to missed calls and subpar customer experiences. Their offerings encompass Cloud PBX, SIP Trunking, Conversational AI, Cloud Contact Center, and Live Analytics, catering to various scenarios including inbound support, outbound sales, operations for global remote teams, and extensive enterprise communications. Notably, VestaCall's Cloud PBX delivers a top-tier virtual phone system with comprehensive global coverage across more than 100 countries, featuring HD voice quality, mobile and desktop applications, an auto-attendant with multi-level IVR menus, real-time call analytics, team messaging, call recording capabilities, and AI-driven transcription services. This comprehensive suite of tools ensures businesses can effectively manage their communications and enhance customer engagement.
Description
Efficiently manage your calls with professionalism by transferring, parking, notifying about calls on hold, and checking the status of your colleagues. The Imagicle Attendant Console serves as an operator console that enhances and simplifies the management of both incoming and outgoing calls for all operators. This solution encompasses essential features such as answering, transferring, parking, managing queues, and recording calls. It provides a comprehensive suite of must-have applications for your unified communications (UC) platforms, all integrated into one suite, with a single server, unified support, and a seamless user experience. Always kept current and adaptable for any business environment, whether On-Premises or Cloud-based, it is designed to enhance your UCaaS offerings by integrating all the necessary services your clients require. The Imagicle UC Suite can be hosted on the Imagicle Cloud or within your own data centers. With its user-friendly interface, the Imagicle Attendant Console enables operators to execute actions with just a click, ultimately saving valuable time and boosting overall productivity. This efficiency makes it an indispensable tool for any organization looking to optimize their communication processes.
API Access
Has API
API Access
Has API
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
VestaCall
Founded
2015
Country
China
Website
vestacall.com
Vendor Details
Company Name
Imagicle
Country
Italy
Website
www.imagicle.com
Product Features
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing
SIP Trunk
Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics