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API Access
Has API
API Access
Has API
Integrations
B2B Store
Checkmk
Clearbit
Elasticsearch
GitHub
GitLab
Icinga
Microsoft 365
Microsoft Exchange
ModelOp
Integrations
B2B Store
Checkmk
Clearbit
Elasticsearch
GitHub
GitLab
Icinga
Microsoft 365
Microsoft Exchange
ModelOp
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
5€/user/month
Free Trial
Free Version
Deployment
SaaS
iPhone
iPad
Android
Windows
Mac
Linux
Deployment
SaaS
iPhone
iPad
Android
Windows
Mac
Linux
Support
Phone Support
24/7 Live Support
Online
Support
Phone Support
24/7 Live Support
Online
Training
Documentation
Webinars
Live Online
In Person
Training
Documentation
Webinars
Live Online
In Person
Vendor Details
Company Name
Verizon
Founded
1983
Country
United States
Website
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/
Vendor Details
Company Name
Zammad
Country
Germany
Website
zammad.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management