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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Learn about the workforce management solution that has the highest customer satisfaction ratings. WFM is made simple. This powerful workforce management software will improve both the employee and customer experience, while helping your company achieve its goals. We've reimagined the way to make WFM easy to use in a complex environment. You can be confident that the right people will be scheduled at the right times and the focus will remain on the needs of your customers. We've simplified the interface without removing features that you rely on. Our modern cloud-based interface has been optimized to make common tasks easier. We know how important it is to have an intuitive and familiar interface. Our seamless interface provides all the features you need, while providing an enhanced experience. Are you ready to have streamlined visualizations, which allow managers to see everything they need without having to switch screens?

Description

Optimizer is our unique platform that utilizes Machine Learning for insightful predictive analytics, employs Mathematical Optimization to tackle intricate resource scheduling challenges, and incorporates advanced Data Analytics for immediate business insights. By synchronizing staffing with customer demand, you can enhance employee productivity and cut down managerial time spent on workforce management by up to 70%. This platform enables consistent workforce administration while adhering to regulations, corporate policies, and safety standards. Additionally, it elevates customer service quality by fostering an engaged workforce with the right mix of skills and experience. Unlike many existing solutions that can be cumbersome and challenging to implement, we believe that business software should be intuitive, intelligent, and sophisticated, a sentiment echoed by countless satisfied users globally. Ultimately, our goal is to streamline operations and ensure that our clients can focus more on their core business instead of dealing with complicated software systems.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Dialpad Connect
Level AI
Talkdesk

Integrations

Dialpad Connect
Level AI
Talkdesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/workforce-management-solutions-wfm-software/

Vendor Details

Company Name

FriarTuck

Website

www.friartuck.net

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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