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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Businesses are taking proactive measures to improve their Customer Experience strategy by monitoring, managing, and coordinating every touchpoint between customers and the organization throughout their journey. The primary objective is to enhance these interactions from the customer's viewpoint, thereby promoting loyalty among clients. With customer support now spanning various platforms such as web chat, SMS, and social media, it has become essential to provide a unified and consistent experience across all channels. The Consilium customer experience management (CEM) solution, known as UniAgent™, creates an ideal framework for effectively overseeing each interaction while delivering a seamless Omni-channel experience to customers. UniAgent™ enables you to choose the most appropriate channel at the right moment, utilizing all pertinent information and context to create a distinctive and tailored experience throughout the customer’s journey. By integrating these capabilities, organizations can not only meet but exceed customer expectations, ultimately leading to stronger relationships and increased satisfaction.

Description

Connected systems can make you more productive, efficient, and competitive. In today's fast-paced business world, connectivity is key. Connectivity is essential for businesses to thrive in today's complex business environment. Enterprise integration solutions help break down data silos and streamline workflows to unlock insights. Automating manual processes, reducing errors and increasing employee productivity can help organizations increase employee productivity. A united enterprise provides a more accurate and complete view of data. This allows organizations to make better decisions and identify new opportunities. Integrated systems allow organizations to provide a more consistent, personalized experience to customers, employees and partners, increasing satisfaction and loyalty. Reusing existing systems and putting new uses on them allows you to continue to get value from previous investments.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS)
BMC Helix Remedyforce
CA Service Desk Manager
Calabrio Call Recording
Facebook
LinkedIn
Microsoft Dynamics 365
Mojaloop
Oracle Siebel CRM
PortX
SAP Cloud Platform
SAP Commerce Cloud
Salesforce
ServiceNow
Sugar Connect
Webex Contact Center
X (Twitter)
eGain Chat

Integrations

Amazon Web Services (AWS)
BMC Helix Remedyforce
CA Service Desk Manager
Calabrio Call Recording
Facebook
LinkedIn
Microsoft Dynamics 365
Mojaloop
Oracle Siebel CRM
PortX
SAP Cloud Platform
SAP Commerce Cloud
Salesforce
ServiceNow
Sugar Connect
Webex Contact Center
X (Twitter)
eGain Chat

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Consilium Software

Founded

2007

Country

Singapore

Website

consiliuminc.com/product/UniAgent-crm-cti-connector

Vendor Details

Company Name

WSO2

Founded

2005

Country

United States

Website

wso2.com/integration/

Product Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Product Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

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