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Description
Businesses are taking proactive measures to improve their Customer Experience strategy by monitoring, managing, and coordinating every touchpoint between customers and the organization throughout their journey. The primary objective is to enhance these interactions from the customer's viewpoint, thereby promoting loyalty among clients. With customer support now spanning various platforms such as web chat, SMS, and social media, it has become essential to provide a unified and consistent experience across all channels. The Consilium customer experience management (CEM) solution, known as UniAgent™, creates an ideal framework for effectively overseeing each interaction while delivering a seamless Omni-channel experience to customers. UniAgent™ enables you to choose the most appropriate channel at the right moment, utilizing all pertinent information and context to create a distinctive and tailored experience throughout the customer’s journey. By integrating these capabilities, organizations can not only meet but exceed customer expectations, ultimately leading to stronger relationships and increased satisfaction.
Description
Connected systems can make you more productive, efficient, and competitive. In today's fast-paced business world, connectivity is key. Connectivity is essential for businesses to thrive in today's complex business environment. Enterprise integration solutions help break down data silos and streamline workflows to unlock insights. Automating manual processes, reducing errors and increasing employee productivity can help organizations increase employee productivity. A united enterprise provides a more accurate and complete view of data. This allows organizations to make better decisions and identify new opportunities. Integrated systems allow organizations to provide a more consistent, personalized experience to customers, employees and partners, increasing satisfaction and loyalty. Reusing existing systems and putting new uses on them allows you to continue to get value from previous investments.
API Access
Has API
API Access
Has API
Integrations
Amazon Web Services (AWS)
BMC Helix Remedyforce
CA Service Desk Manager
Calabrio Call Recording
Facebook
LinkedIn
Microsoft Dynamics 365
Mojaloop
Oracle Siebel CRM
PortX
Integrations
Amazon Web Services (AWS)
BMC Helix Remedyforce
CA Service Desk Manager
Calabrio Call Recording
Facebook
LinkedIn
Microsoft Dynamics 365
Mojaloop
Oracle Siebel CRM
PortX
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Consilium Software
Founded
2007
Country
Singapore
Website
consiliuminc.com/product/UniAgent-crm-cti-connector
Vendor Details
Company Name
WSO2
Founded
2005
Country
United States
Website
wso2.com/integration/
Product Features
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services
Product Features
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services