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Description
On average, individuals interact with their mobile devices more than 80 times each day. To enhance customer loyalty and increase profitability, it's crucial to engage with consumers at pivotal moments. The Ubiquity engagement platform offers a sophisticated digital solution designed to prioritize your customers' needs within your business framework. Select only the services that fit your requirements, or collaborate with our digital strategists to identify the most effective strategies for achieving success. You can build custom applications on our platform or utilize our versatile mobile applications tailored specifically for your brand. Additionally, incorporate identity management features into your programs to streamline convenience while gaining valuable insights into your customers' preferences, interests, and essential first-party identity information like their location, date of birth, and email addresses. By doing so, you not only enhance customer engagement but also foster deeper connections that drive sustained business growth.
Description
The contemporary customer experience platform caters to sectors such as healthcare, retail, and finance, among others. It focuses on recognizing challenges and fulfilling customer requirements during the initial interaction. Offering live video support across any website is a notable feature. Establishing trust with clients can be significantly enhanced through interactive communication methods like video chat, especially when they encounter difficulties. This technology allows support agents to swiftly understand the issues at hand, streamlining the process compared to traditional methods of explaining problems over the phone or through text-based chats. Such a high degree of personalization, which is primarily attainable via video interactions, fosters stronger customer relationships and enhances loyalty. This approach not only boosts the lifetime value of customers but also makes them feel more connected to the brand, as they perceive that their concerns are valued and addressed. As a result, companies can cultivate a more engaged and satisfied customer base.
API Access
Has API
API Access
Has API
Integrations
BackBox
Edukate
Electric
Follow Up Boss
Genuity
HubSpot CRM
HubSpot Customer Platform
LoanPro
Pipedrive
Shopify
Integrations
BackBox
Edukate
Electric
Follow Up Boss
Genuity
HubSpot CRM
HubSpot Customer Platform
LoanPro
Pipedrive
Shopify
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$19 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Gomeeki
Country
Australia
Website
www.gomeeki.com/products/mobile-loyalty-platform/
Vendor Details
Company Name
kustomeroo
Country
United States
Website
www.kustomeroo.com
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Telemarketing
Auto Dialer
CRM
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center