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Description
UJET is a cloud-native and mobile-focused customer service platform that helps organizations make support an integral part their business by engaging customers across all channels and endpoints. We transform customer interactions by integrating channels and integrated communications, modernizing customer experience. Our tools provide multichannel support for voice, text, web, and mobile apps.
Customer support should be seamless for customers. It must empower agents with the best tools and enable brands to provide the best customer support experience. Google Nest, Instacart and Postmates are among the companies that trust UJET to power customer support programs. This allows for reliability, security, and scaling across the globe.
Description
Enhance Your Communication with VMukti's Video-Chat Solution, Where Engagement Surpasses Mere Acquisition. Providing a tailored communication experience for your customers is essential and requires more than just a basic connection. The complete workflow is crucial for ensuring a smooth video interaction and nurturing valuable customer relationships. Enable your customers to effortlessly reach your support teams via video, effectively bridging the divide between digital communication and face-to-face interactions. This approach allows your customers to engage with your brand in the most natural manner possible. VMukti's video call support solution facilitates seamless, high-quality video calls even at a low bandwidth of just 100 Kbps. It stands out as a leading video call service in the industry, offering seamless integration with CRM and ERP systems to empower AI-driven analytics, thereby enhancing your customer engagement strategy even further.
API Access
Has API
API Access
Has API
Integrations
Blotout
Calabrio Quality Management
Chatdesk
Dialogflow
Google Cloud Contact Center AI
Meltano
Microsoft Dynamics 365
Replicant
Salesforce
Verint Workforce Engagement
Integrations
Blotout
Calabrio Quality Management
Chatdesk
Dialogflow
Google Cloud Contact Center AI
Meltano
Microsoft Dynamics 365
Replicant
Salesforce
Verint Workforce Engagement
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
UJET
Founded
2015
Country
United States
Website
ujet.cx/
Vendor Details
Company Name
VMukti Solutions
Country
India
Website
www.vmukti.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
