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Description
TraceRoot.AI serves as an open-source, AI-driven observability and debugging platform that aims to assist engineering teams in swiftly addressing production challenges. By merging telemetry data into a unified correlated execution tree, it offers essential causal insights into failures. AI agents leverage this structured representation to summarize problems, identify probable root causes, and even propose actionable solutions or generate GitHub issues and pull requests. Users can engage in interactive trace exploration, featuring zoomable log clusters and detailed views on spans and latency, complemented by insights linked to the code itself. Additionally, lightweight SDKs for Python and TypeScript facilitate effortless instrumentation via OpenTelemetry, accommodating both self-hosted and cloud-based deployments. A key aspect of the platform is its human-in-the-loop interaction, which allows developers to influence the reasoning process by selecting relevant spans or logs, enabling them to validate the agent's reasoning with traceable context. This collaborative approach not only enhances debugging efficiency but also empowers teams with greater control over the issue resolution process.
Description
XorceView's Desktops and Dashboards are specifically crafted to provide both agents and managers with an instant overview of their current performance metrics. Users can focus on specific metrics for enhancing individual agent productivity or aggregate data for a clearer group perspective. Additionally, managers have the capability to delve into detailed reports, analyzing data from the group level down to individual agents. This tool is particularly beneficial for Mobile Agents and Managers, as Spectrum's XorceView software (Source-View) delivers precise reporting that channels essential information straight to an agent or manager's desktop. As a result, both agents and managers gain immediate access to the summary data necessary for boosting their performance. Designed as a lightweight, VPN-compatible desktop client, XorceView effectively integrates agents into the contact center environment. It consolidates data from various sources, empowering remote agents to maintain their efficiency even when working outside the office. The reports are user-friendly, ensuring they occupy just enough space on the Desktop to convey the necessary information without overwhelming the user. Furthermore, with its convenient POP-UP alerting feature, XorceView can operate in a minimized state, swiftly notifying agents or supervisors of any actionable items, thus enhancing real-time responsiveness. This seamless integration of functionality ultimately fosters a more productive working dynamic for all users involved.
API Access
Has API
API Access
Has API
Integrations
CAMEL-AI
GitHub
JavaScript
Notion
OWL
OpenTelemetry
Python
Slack
TypeScript
Integrations
CAMEL-AI
GitHub
JavaScript
Notion
OWL
OpenTelemetry
Python
Slack
TypeScript
Pricing Details
$49 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
TraceRoot.AI
Founded
2025
Country
United States
Website
traceroot.ai/
Vendor Details
Company Name
Spectrum Corporation
Founded
1971
Country
United States
Website
www.specorp.com
Product Features
Product Features
Dashboard
Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets