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Description
Employees can be empowered to improve customer experience. Use an experience management platform to amplify your Voice of Customer initiatives. It converts customer feedback into real time insights and actions across the entire organization. Improve outcomes and drive action. Motivate and empower frontline staff with personalized dashboards and KPIs to encourage them to take action. Close the loop with case management to recover customers at-risk. Get immediate action through real-time alerts. Comprehensive feedback collection. Automate feedback collection across channels and touchpoints. Unify operational and customer data into one enterprise view. Personalised event-triggered surveys allow you to engage customers right now. Focus your feedback on the most important moments of complaints management. In-depth insights and analysis. Flexible reporting dashboards provide relevant insights for each employee and business area.
Description
The HR platform ensures a remarkable experience for employees at every significant moment of their journey. Workelo stands out as Europe's premier HR solution designed to transform the employee experience, enabling HR professionals to focus on what truly counts: their people. In addition to being a robust platform, Workelo provides invaluable insights and support from a dedicated HR specialist. Elevate each pivotal moment of your employees' careers to be truly memorable. Workelo serves as the essential resource you need to assist your employees through onboarding, internal mobility, daily corporate engagement, and offboarding processes. Utilize our customizable templates to outline the timeline and necessary steps for each employee's progression. With a variety of engaging content options, including augmented reality, videos, quizzes, and checklists, employees will have a clear and updated understanding of their responsibilities throughout their journey. This user-friendly tool facilitates the activation of guided workflows for every essential employee moment and allows for the implementation of critical actions through intuitive dashboards, ensuring a seamless HR experience. Furthermore, with Workelo, you can foster a culture of continuous improvement within your organization, as employee feedback can be integrated to enhance future experiences.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Touchpoint Group
Founded
2001
Country
New Zealand
Website
www.touchpointgroup.com
Vendor Details
Company Name
Workelo
Founded
2017
Country
France
Website
www.workelo.eu
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
Onboarding
Course Management
Document Management
E-Verify / I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Employee Portal
File Management
Job Description Management
Orientation Management
Self Service Portal
Task Management
Tax Forms
Training Management
