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Description
Toma is an innovative AI platform designed to create customized voice agents specifically for automotive dealerships, streamlining essential tasks like appointment scheduling, customer support, parts requests, and recall notifications while functioning as an always-available virtual team member. This advanced system offers comprehensive receptionist functionalities, managing incoming calls around the clock, confirming and rescheduling service appointments, transferring calls as necessary, and addressing complicated issues with appropriate escalation. Furthermore, Toma proactively initiates outbound campaigns, such as recall notifications, sends reminders for appointments to minimize no-show rates, and gathers detailed caller information like vehicle specifications or part identifiers to provide to dealership staff. By integrating seamlessly with dealership management software, Toma accesses real-time data, allowing for fluid, low-latency conversations that are informed by the dealership's current inventory, service options, and operational processes. This integration not only enhances customer interaction but also optimizes workflow efficiency within the dealership environment.
Description
Vini serves as Spyne's conversational AI assistant tailored for car dealerships, aiming to assist dealers in capturing every potential lead, responding promptly, and enhancing sales and service conversions without increasing manual tasks. Specifically designed for the automotive sector, Vini oversees lead management, schedules appointments, conducts regular follow-ups, dispatches reminders, and maintains customer interactions even outside of standard hours. This AI-driven voice agent efficiently addresses incoming calls, manages overflow situations, takes care of after-hours inquiries, and supports outbound follow-up initiatives, allowing dealership teams to concentrate on closing deals. By preventing voicemail bottlenecks and eliminating delays in manual follow-ups, Vini ensures immediate responses to each call, secures leads before they lose interest, and provides quick, relevant replies that mimic human interaction. Furthermore, Spyne's conversational AI is adept at navigating both sales and service avenues, leveraging dealership-specific context to connect with the right individuals for the appropriate reasons at precisely the right time, ensuring a seamless customer experience. This innovative solution not only streamlines operations but also enhances overall dealership efficiency and client satisfaction.
API Access
Has API
API Access
Has API
Integrations
Spyne
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Toma
Founded
2024
Country
United States
Website
www.toma.com
Vendor Details
Company Name
Spyne
Founded
2018
Country
United States
Website
www.spyne.ai/conversational-ai
Product Features
Auto Dealer
Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration
Product Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant