4.5 out of 5 stars
(939 Ratings)
CTM is a cloud-based conversation analytics and lead management platform designed to connect marketing attribution with customer communications and sales outcomes. Formerly known as CallTrackingMetrics, the software provides call tracking, conversation intelligence, lead routing, and contact center functionality. Its call tracking technology uses dynamic number insertion to attribute incoming calls to specific advertising campaigns, keywords, websites, and marketing channels. The platform also tracks SMS conversations, website form submissions, and online chats to provide a consolidated view of customer engagement. AI-powered analytics automatically transcribe, summarize, score, and analyze conversations to identify customer sentiment, purchasing intent, and potential sales opportunities. CTM includes AI voice agents that can answer inbound calls, qualify prospects, schedule appointments, and route inquiries to appropriate team members. Workflow automation tools support lead distribution, customer follow-ups, notifications, and CRM updates based on configurable business rules. Its reporting capabilities include real-time dashboards, advertising ROI analysis, agent performance monitoring, and campaign attribution reports. CTM integrates with marketing, analytics, and CRM platforms through native integrations, APIs, webhooks, and customizable automation tools.
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5.0 out of 5 stars
(14 Ratings)
Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Every day, service calls go unanswered, advisors spend their time fielding "where's my car?" instead of selling work, and managers only find out about unhappy customers after the bad review is already posted. Numa fixes this at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.
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Mia
Mia is an advanced conversational agent designed specifically for car dealerships, enabling the automation of both inbound and outbound customer communications around the clock. It effectively manages calls, texts, and emails, possesses multilingual capabilities, and can schedule appointments or direct inquiries in accordance with dealership procedures. By integrating seamlessly with dealership systems, such as inventory management, customer relationship management, and service scheduling, Mia ensures that responses remain consistent and intelligent while adhering to brand standards. This innovative agent operates across various workflows—sales, service, and reception—transforming missed opportunities into potential revenue and relieving human employees from monotonous duties. Mia guarantees continuous availability, even outside of regular business hours, and maintains a smooth conversational flow, with the ability to handle multiple languages and escalate issues to human staff when necessary. By streamlining operations, Mia not only enhances customer experience but also significantly boosts efficiency within the dealership environment.
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11Sight
11Sight is an AI-driven customer engagement platform that equips businesses in automotive and hospitality with always-available AI Agents. These digital agents work around the clock to act as service reps, front desk concierges, sales assistants, and outbound communicators—handling everything from appointment booking to proactive customer outreach. Customers experience faster responses, accurate routing, and immediate assistance through chat, video, or kiosks, while businesses save time and resources. The outbound agent is especially valuable for dealerships and service providers, sending reminders, alerts, and notices that keep clients engaged and reduce missed appointments. Hotels and hospitality providers can elevate guest check-ins by combining kiosks with instant escalation to live agents when needed. 11Sight also integrates seamlessly into existing operations, ensuring smoother workflows across multiple channels. Clients have reported doubled revenue, reduced no-shows, and significant boosts in customer satisfaction after deploying 11Sight AI Agents. By blending automation, AI intelligence, and omnichannel support, 11Sight empowers revenue teams to generate more pipeline and deliver white-glove service at scale.
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