Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Tilavon is a specialized salon management and point-of-sale software designed exclusively for nail salons and beauty establishments, distinguishing itself from generic appointment-booking platforms. It operates as a comprehensive front desk solution, enabling clients to make appointments online, via an embeddable widget on the salon's website, or directly at the reception area. For walk-in clients, the system efficiently organizes them into a queue with technician rotation, ensuring that each client is matched with the appropriate technician without the need for manual tracking by the front desk staff. The checkout process is streamlined to accommodate card payments, split payments, tips and their distribution, as well as gift cards, memberships, and package deals. Additionally, it maintains detailed client histories complete with service notes and photographs, manages staff schedules and timekeeping, tracks commissions, and provides inventory management alongside insightful reporting on revenue, staff performance, service variety, and client retention rates. Furthermore, salon owners benefit from a dedicated web portal that facilitates reporting, configuration adjustments, and staff oversight, allowing for a more efficient operational flow in their beauty businesses.
Description
It is not easy to run a service desk. Your service desk is often full of small frustrations and annoyances as you try to keep up with the flood of user requests. Perhaps it is time to remodel. ZENworks®, Service Desk can transform your service desk into a place of calm and peace that offers big benefits to the business. While the service desk may be seen as a place to help users, Information Technology Infrastructure Library (ITIL), best practices suggest that it should be more. Service Desk provides support for incoming calls, email, and web forms. It also allows your technicians to respond to problems using a variety options. Service desk staff can communicate with customers via text messaging or smartphone apps. They can even view their queue on their smartphone, as well as email and web forms.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Amazon Web Services (AWS)
No
Atos OneCloud
No
Cognizant
No
EcholoN
No
Helcim
Yes
Microsoft 365
No
OpenText ZENworks Suite
No
SendGrid
Yes
Stripe
Yes
Twilio
Yes
Integrations
Amazon Web Services (AWS)
Yes
Atos OneCloud
Yes
Cognizant
Yes
EcholoN
Yes
Helcim
No
Microsoft 365
Yes
OpenText ZENworks Suite
Yes
SendGrid
No
Stripe
No
Twilio
No
Pricing Details
$39/month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Cordanta LLC
Founded
2026
Country
United States
Website
tilavon.com
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com/products/zenworks-service-desk
Product Features
Salon
Appointment Management
Yes
Booth Rental
Yes
Client Profiles
Yes
Employee Management
Yes
Inventory Management
Yes
Loyalty Program
Yes
Multi-Location
Yes
Payroll Management
Yes
Point of Sale (POS)
Yes
Recurring Appointments
Yes
Product Features
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No